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Reviews of Hotel Silken Rio Santander

4 out of 5
Hotel Silken Rio Santander
Avenida Reina Victoria, 153, Santander, Cantabria

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 428 reviews" "
Rating 8 - Good. 173 out of 428 reviews" "
Rating 6 - Okay. 55 out of 428 reviews" "
Rating 4 - Poor. 24 out of 428 reviews" "
Rating 2 - Terrible. 7 out of 428 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, clean, inviting, and peaceful. The staff was very informative and helpful. Enjoyed our stay and totally recommend it!
Stayed 1 night in Mar 2024
Response from Beatriz Silió on 27 Mar 2024
Estimado Cliente, Nos alegra saber que su estancia ha sido del todo satisfactoria. Esperamos volver a recibirles pronto.

10/10 Excellent

Liset, Miami

Liked: Amenities
Excellent hotel with an amazing view
Stayed 1 night in Dec 2023
Response from Beatriz Silió on 11 Jan 2024
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludo

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Beatriz Silió on 13 Nov 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludo

10/10 Excellent

Mornay

Stayed 1 night in Oct 2023
Response from Beatriz Silió on 27 Oct 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludo

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty and Comfort
Stayed 1 night in Oct 2023
Response from Beatriz Silió on 27 Oct 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludo

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday
It was a fabulous hotel for us. We enjoyed every minute of our 3 days stay. Great location.. right In the seafront. Several beaches and parks in the vicinity. There are bus stops a few yards away from front door and frequent buses to city which is only 10 minutes ride away. We didn’t use the café, bar or restaurant in the hotel only because we like little walk before and after meals. There are numerous cafes, small and large restaurants that serve great food, tapas and drink just a few minutes walk away. Some of them have live music and some have beautiful ambiance. The hotel itself is clean and the room very cozy with nice pillows and bed. The hotel staff were nice and friendly, particularly the lady who was in the front desk during our stay. She was very pleasant, polite and kind… always helpful with a smile whether it is giving us charging cable for phone or getting ironing board in the room promptly or explaining about the hybrid bikes available for hire from the hotel. The other members of staff we interacted were very pleasant as well. We have been to most other parts of Spain several times in the past 15 years. It was our first time in Northern Spain and Santander exceeded our expectations in many ways. Certainly staying in this hotel contributed significantly to a great holiday. Suma and Thomas
From beach
Stayed 3 nights in Sep 2023
Response from Beatriz Silió on 25 Sept 2023
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
We got upgraded to beach view which was an amazing view. Reception staff were excellent. The restaurant was unfortunately closed so we ate on the bar, food was good but server was very abrupt.
Stayed 1 night in Sep 2023
Response from Beatriz Silió on 20 Sept 2023
Estimado huésped,Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto.Un cordial saludo

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beatriz Silió on 20 Sept 2023
Estimado huésped,Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto.Un cordial saludo

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
last minute weekend away
Stayed for 2 nights. Return visit to Santander in two months. Decided to stay near the beach. Room was good. We had a sea view. The room was on the main road looking on to the bay. Was a little noisy but not late into the night. Breakfast was good. We had breakfast tea which for Spain was very good. Also had Cava at breakfast! There was no outside space at all. Location was excellent.
Stayed 2 nights in Sep 2023
Response from Beatriz Silió on 15 Sept 2023
Dear guest, Thank you very much for choosing us and for sharing your detailed feedback . We are glad to know that you enjoyed of a comfortable stay at the Silken Rio Hotel Thank you for your time and we look forward to welcoming you back soon. Kind Regards,Silken Rio Hotel

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the beach. Food and service are very good. Bus service to main part of city is great. Noisy guests above us but don’t blame hotel.
Stayed 1 night in Jul 2023
Response from Beatriz Silió on 21 Jul 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludo

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptionally kind and attentive to our family. A welcome aspect when traveling with young children.
Stayed 2 nights in Jun 2023
Response from Beatriz Silió on 6 Jul 2023
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Christina, Ferndale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful—-helpful and kind. They gave me a lovely room with a view of the ocean.
Stayed 2 nights in Jun 2023
Response from Beatriz Silió on 29 Jun 2023
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Tower
Stayed in the tower room as we were up graded, which was lovely, but the stairs were tricky to negotiate in the night when we needed the loo. Otherwise lovely room with spectacular views.
Stayed 1 night in Jun 2023
Response from Beatriz Silió on 26 Jun 2023
Estimado huésped,Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus valoraciones a través de este medio. Esperamos poder recibirles de nuevo.Un cordial saludo

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Love the hotel, the staff are very helpful and friendly. The location and view is great!
Stayed 2 nights in Jun 2023
Response from Beatriz Silió on 6 Jun 2023
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Frantisek

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Weekend trip
It was incredible stay in this hotel. Very friendly staff and good restaurants around the hotel.
Stayed 3 nights in May 2023
Response from Beatriz Silió on 15 May 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Esperamos poder recibirles de nuevo.Un cordial saludoSilken Rio Hotel

2/10 Terrible

NISAR

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from Hotel Silken Rio Santander
Please note,i paid £294.33 for three nights stay,what really amazed me was that there was no air conditioning in my room at the end of April,i would never stay at this hotel again. Breakfast was nothing special,please aviod this hotel
Stayed 3 nights in Apr 2023
Response from Beatriz Silió on 4 May 2023
Dear Guest,Thank you very much for taking the time to review your experience in our Hotel. I regret to read that the hotel did not meet your expectations. We apologize for the problems you had in the Hotel. In our establishment it is not possible for us to have the air conditioning and heating systems running simultaneously, so we activate the heat for winter and the air conditioning in summer.Your feedback will help Silken Rio Hotel team to better focus its efforts to meet each day better with your expectations of facilities, services and personal attention.We hope to have your trust again.Yours sincerely,Silken Rio Hotel

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location across from the beach
This hotel is in a fantastic location across from the beach and is near some very good pintxos bars. It's also only a very short walk from the Palico de Magdelana, and its a very pleasant walk into town.
Stayed 2 nights in Feb 2023
Response from Beatriz Silió on 1 Mar 2023
Estimada Clienta,Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Kind Regards,

8/10 Good

Mr C A

Liked: Property conditions & facilities
Great location facing the beach
Modern well placed hotel close to ample free public parking. Option of expensive buffet breakfast or a la carte in the attached cafe. Friendly staff. Decent sized room, excellent bathroom, comfy bed and easily controlled air con.
Stayed 1 night in Jan 2023
Response from Beatriz Silió on 31 Jan 2023
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Beatriz Silió on 14 Nov 2022
Estimado huésped,Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto.Un cordial saludoHotel Silken Rio

6/10 Okay

ana

Stayed 3 nights in Aug 2022
Response from Beatriz Silió on 11 Aug 2022
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

6/10 Okay

marta

Disliked: Amenities, property conditions & facilities
Not even close to 4 stars. Parking situation a nightmare. Parking on the street required 2-3 hours to drive around to finally find a spot far away and possible illegal
Stayed 2 nights in Jul 2022

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, we had a lovely room and bathroom, the staff are really helpful and the hotel is opposite the beach.
Stayed 2 nights in Jul 2022
Response from Beatriz Silió on 18 Jul 2022
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

8/10 Good

william

Stayed 2 nights in Jun 2022
Response from Beatriz Silió on 27 Jun 2022
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

10/10 Excellent

Siobhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Close to beach, eateries, supermarket, taxi rank etc.
Stayed 5 nights in Jun 2022
Response from Beatriz Silió on 10 Jun 2022
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

4/10 Poor

ALEXANDER

Travelled with family
Disliked: Staff & service
30 minutes walk to the city center
Stayed 2 nights in Jun 2022
Response from Beatriz Silió on 23 Jun 2022
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

8/10 Good

robert

Stayed 1 night in May 2022
Response from Beatriz Silió on 31 May 2022
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very clean, eccellent position easy to find and staff very helpful, lots of eating places nearby. Many thanks.
Stayed 1 night in Feb 2022
Response from Beatriz Silió on 11 Feb 2022
Estimado Stephen, Muchas gracias por elegir nuestros hoteles, durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que le ha gustado nuestro establecimiento. Esperamos verles de nuevo. Un cordial saludo, Hotel Silken Coliseum

8/10 Good

Jeffrey, Lake Balboa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in great location to walk to the beach, cafes, restaurants, market, etc. Its recently renovated so everything is new. The staff were very nice and helpful. The room we had was small and walls are thin so can hear other people talking in next room. Also bed was not comfortable, very stiff and springs in my back. As others mention there is cafe across the street along the beach with good price for coffee and breakfast under 5 euros.
Stayed 4 nights in Nov 2021
Response from Beatriz Silió on 6 Dec 2021
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. No dude en volver a visitarnos en futuras estancias en la ciudad. Un cordial saludo,

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Beatriz Silió on 24 Nov 2021
Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Beatriz Silió on 11 Oct 2021
Estimado cliente, En primer lugar agradecerle su valoración acerca de su reciente estancia en nuestro hotel. Muy agradecidos por sus comentarios, confiamos en poder darle la bienvenida nuevamente. Un saludo muy cordial. Hotel Silken Rio

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had a lovely view but smell of drains from bathroom was bad. Actual carpark is off site so parked on the street.
Stayed 1 night in Oct 2021
Response from Beatriz Silió on 7 Oct 2021
Muchas gracias por elegir nuestro hotel durante su reciente estancia en nuestra ciudad. Sentimos lo que nos comenta sobre el olor y le informamos que lo hemos tramitado con el departamento de mantenimiento para su revisión. Muchas gracias y un saludo cordial, Hotel Silken Rio

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
3 stars hotel . Clean but don’t expect much more than that. It’s good but not great
Stayed 4 nights in Sep 2021
Response from Beatriz Silió on 7 Oct 2021
Muchas gracias por escogernos y por compartir sus comentarios a través de este medio. Esperamos poder darle la bienvenida nuevamente. Un cordial saludo Hotel Silken Rio

10/10 Excellent

John, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only my own idea but I think that very broadly, as you move in a north to north - easterly direction, following the coastline, Santander has three zones: industrial, centre and beach. The industrial is up to the ferry port. Then you're in the centre and this extends to the Palacio de Festivales de Cantabria. Beyond this, as you head towards the most easterly point of the city and the coastline turns north-west, you're in the beach area. This hotel is very firmly in the beach area. It means you don't have the abundance of shops, bars and restaurants that you have in the central zone but instead, about a munutes' walk away, you're adjacent to one of Santander's orange, sandy beaches. You're also a short walk from the beautiful headland that is Parque Marino de la Magdalena. Because you're not in the central shopping area, you get a good quality hotel at a reasonable price. A similar standard of hotel in the centre of Santander would cost much more. If you're just looking for a modest 2 star hotel which is borderline hostel, there are a few of these as you head south of the ferry port. Further south along the coast are quality but bargain hotels but they're on an industrial estate in the middle of nowhere....no good without a car! Back to this hotel. The interior had a very bright, clean & new look to it, from the reception, through to the lifts and stairwell up to the room. Fixtures & fittings were all fine, as was servicing and reception staff were friendly & efficient.
Stayed 3 nights in Sep 2021
Response from Beatriz Silió on 4 Oct 2021
Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

10/10 Excellent

Jane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room with a view of the sea. Nearby restaurants good. Check out is shown as 12 noon but when we returned to our room at 11.40am the cleaning staff had already opened our door - leaving it open - with all our belongings inside. Not so impressed with that. Everything else excellent.
Stayed 1 night in Sep 2021
Response from Beatriz Silió on 4 Oct 2021
Estimado huésped, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus valoraciones a través de este medio. Esperamos poder recibirles de nuevo. Un cordial saludo Hotel Silken Rio

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Beatriz Silió on 4 Oct 2021
Estimado huésped, Nos alegra que le haya gustado nuestro establecimiento. Esperamos volver a recibirle pronto. Un cordial saludo Hotel Silken Rio

2/10 Terrible

Carolina

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fine but parking some way away not suitable for disabled guests
Stayed 1 night in Sep 2021
Response from Beatriz Silió on 14 Sept 2021
Estimado huésped, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus valoraciones a través de este medio. Esperamos poder recibirles de nuevo. Un cordial saludo, Hotel Silken Rio

4/10 Poor

Yanesa

Liked: Cleanliness, staff & service
Disliked: Room comfort
The air conditioning wasn’t working. They changed us to another room but it had the same problem. They control the room temperature from the front desk to 24.5 C . Expensive hotel without air conditioning nor parking
Stayed 2 nights in Aug 2021
Response from Beatriz Silió on 24 Aug 2021
Estimada Clienta, Muchisimas gracias por hacernos llegar sus comentarios. Sentimos mucho que su estancia no fuera lo agradable que esperaba. Revisaremos lo que nos comenta para que no vuelva a ocurrir. Muchas gracias y un cordial saludo, Hotel Silken Rio

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2021
Response from Beatriz Silió on 2 Aug 2021
Estimado Cliente, Muchas gracias por escogernos durante su reciente estancia en Santander y por compartir sus comentarios a través de este medio. Nos alegra saber que ha disfrutado de su estancia y nuestros servicios. Esperamos darle la bienvenida nuevamente. Un cordial saludo, Hotel Silken Rio

4/10 Poor

Raimon

Business traveller
Disliked: Cleanliness, staff & service
Que no os timen con el Parking
Hice una reserva en el hotel Silken Rio por haber una mayor disponibilidad de aparcamiento, pero como estaba cerrado, una chica muy amable me preguntó si me importaba cambiarme al Silken Coliseum, pregunté que cómo estaba el Parking por el centro, y me dijeron que no me preocupara que podía meterlo en el parking sin pagar el precio habitual de 18.50€ ya que estaba vacío. Al hacer el check out me dijeron que de eso nada, que el parking se pagaba siempre. El único motivo por el que acepté el cambio de reserva era por lo que me dijeron del Parking. De lo contrario me hubiera ido a otro hotel con parking. Así que muy decepcionado. Y ya puestos a quejarnos, el pan del desayuno estaba correoso y parecía de hace 1 o 2 días, la habitación olía a tabaco y había pelos largos en la pared del baño... Tampoco entiendo cómo admiten reservas para un hotel que está cerrado.
Stayed 1 night in Feb 2021
Response from BEATRIZ SILIO on 8 Feb 2021
Estimado Cliente, Muchas gracias por valoraciones durante su reciente estancia en el Hotel Silken Coliseum. Lamentamos profundamente que el hotel no alcanzase sus expectativas respecto a los detalles mencionados. Ya siento lo que nos comenta sobre el parking, siempre indicamos el precio del mismo, ya que no es un servicio gratuito. Así mismo sentimos el hecho que nos menciona acerca de la limpieza y que trasladaré a la responsable. La limpieza es un factor muy valorado por todos nuestros huéspedes y trataremos de que no vuelva a ocurrir. En cuento al desayuno, lo revisaremos ya que no es una situación habitual. Nuestros productos pasan regularmente por revisiones de calidad y se sirven en el día. Tomamos buena nota sobre los puntos en los cuales aún tenemos capacidad de mejora y le reitero nuestro agradecimiento por haberlo compartido con nosotros ya que el feedback de nuestros huéspedes nos ayuda a mejorar

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recien renovado, habitaciones cpn vistas al mar. Muy bien
Stayed 1 night in Jun 2020

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Wrong room
This hotel is well located in Santander's upmarket Sardinero area. Just across the road from the beach and restaurants. Free parking nearby although it may take a while to find a space. The hotel achieves a high standard generally. We had only one problem. Our room was close to a residential block, and for privacy we had to keep the net curtains closed. They do have rooms which do not have this problem
Stayed 2 nights in Oct 2019
Response from silkenrio on 28 Oct 2019
Dear Sir, Thank you very much for taking the time to review your experience in our Hotel. We took note of all your comments to keep improving. Regards

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel room fantastic even without seaviiew
Hotel room fantastic everything you need,never got room with sea view but everything you could ask for comfort of bed lovely,close to lovely beach,tour bus and seemed to be loads of buses to town centre 8eoro to town centre in taxi,breakfast was nice,santander beautiful city,unlike us would be wise to learn but of Spanish befor going
Stayed 1 night in Oct 2019
Response from silkenrio on 28 Oct 2019
Dear Sir, We would like to take this opportunity to thank you for choosing our hotel. We were very pleased to have met your expectations and hope to have you back at our property many times more. Looking forward to welcoming you in a near future. Kind Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, staff friendly Only problem was the AC it was
Stayed 2 nights in Oct 2019
Response from silkenrio on 28 Oct 2019
Dear Sir, Thank you very much for taking the time to review your experience in our Hotel. We took note of all your comments to keep improving. Regards

10/10 Excellent

Christopher

Stayed 1 night in Oct 2019

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was not the best, I would say one of the worst outlooks onto air conditioning systems and a car park. Room was stuffy and air conditioning ineffective
Stayed 2 nights in Sep 2019
Response from silkenrio on 28 Oct 2019
Dear Sir, Thank you very much for taking the time to review your experience in our Hotel. I regret to read that the hotel did not meet your expectations. We took note of all your comments to keep improving. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location just in front of the beach. Great views of sardinero beach
Stayed 4 nights in Aug 2019

6/10 Okay

Jill

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019