5 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Irotama Resort

4 out of 5
Irotama Resort
Km 14 Via Cienaga, Santa Marta, Magdalena

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 596 reviews" "
Rating 8 - Good. 187 out of 596 reviews" "
Rating 6 - Okay. 56 out of 596 reviews" "
Rating 4 - Poor. 24 out of 596 reviews" "
Rating 2 - Terrible. 23 out of 596 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
Not entertaining, Too Plain,
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Jan 2024
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 13 Feb 2024
¡Hola Melissa!Cordial saludo,Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Ingrese a este link para conocer nuestros premios y beneficios https://iropass.club.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great, short getaway
Couple's vacation
Stayed 3 nights in Jan 2024
Response from Zarifeth Robles Salomón Customer Service Irotama H on 16 Jan 2024
Dear Mr. Mario, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Isnedy

Travelled with partner
Liked: Amenities
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 16 Jan 2024
¡Hola Isnedy! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Cordialmente,

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 16 Jan 2024
¡Hola German! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Cordialmente,

10/10 Excellent

DAVID GARDUNO, HUNTINGTON PARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything! from the moment we were picked up from the airport ,even though we were late due to a delay of the flight . The whole staff was wonderful,the food chices were good, and the drinks were very delicious. We definetly coming back again.
Stayed 4 nights in Dec 2023
Response from Customer service manager on 26 Dec 2023
Dear Mr. David, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards, Zarifeth Robles Customer service manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately the beach was closed on my stay there and when I asked why they didn’t advertise so I wouldn’t stay there, I was given a lame excuse(not worth mentioning). This is a resort so a beach matters. Next I checked in at the main building then when I was at my building I had to do the check in all over again. Why twice I don’t know but it is a long slow process. Then they asked me to pay. I already paid and showed my receipt but they still didn’t believe me. So it took even longer and many calls before they realized I did pay. Room was beautiful but so hot and humid. It took a while for it to cool down once the air conditioning was fixed. They did that quickly I must admit Buffet breakfast was ok. 6 out of 10. My tower was on one end and the pools on the other end. Shuttle cart. English extremely limited.
Stayed 2 nights in Nov 2023
Response from Customer service manager on 30 Nov 2023
Dear Guest, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard, Zarifeth Robles Salomón Customer Service Hotel Irotama

4/10 Poor

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There are 5 hotels in this resort and the pictures are from the newest unfortunately we booked the oldest without knowing there was a difference. We gave up the remaining 3 nights and switched to the Hilton
Stayed 5 nights in Nov 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 26 Nov 2023
Dear Mr. Ronald, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 Excellent

Zak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place for families and people looking to get away. You truly don't have to leave the property. All food options were tasty and the staff was incredible. The pool area was spacious and the beach had plenty of staff and security to make perfect for relaxation without worry. We highly recommend. 10/10.
Stayed 3 nights in Nov 2023
Response from Customer service manager on 21 Nov 2023
Dear Mr. Zak, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 15 Nov 2023
¡Hola Cindy! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 15 Nov 2023
¡Hola Eric! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

4/10 Poor

Rosa, las vegas

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel restrictions were excessive. The service in all the resort was extremely slow! The pool time and towels were very limited.
Stayed 3 nights in Oct 2023
Response from Customer service manager on 13 Oct 2023
Dear Mrs. Rosa, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love irotama. We had a wonderfull experience. Beach and rooms are the best.
Stayed 7 nights in Aug 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 12 Sept 2023
Dear Mr. Carlos, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

6/10 Okay

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating was 3 based on the fact of limited buffet and quality of food. I am not saying the food was bad, but had higher expectations if you compare to buffets in 5 star properties around the Caribbean or south east Asia. Operational staff were extremely attentive and would go above and beyond to make sure you were looked after, only hiccup is the security guards within the perimeter who as on a constant power trip and trip people outside of your party like trash. My elderly parents were staying near by and would come to pick me up in a taxi to go for dinner in the old city or drop me off and then we would plan to walk together to their place…. Anyhow, the security guard suggested they needed to be escorted as they were afraid the resort facilities would be used. Really? Treat like that a 70year old that can only walk slowly, to go with his son and wife to the other side of the resort via the beach, do we pose any type of security threat? Come on. I received an apology from a staff member, but unfortunately it happened again on 2 other occasions.
Stayed 3 nights in Sep 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 12 Sept 2023
Dear Mr. Camilo, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,

10/10 Excellent

ANDRES, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 31 Aug 2023
¡Hola Andres! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

2/10 Terrible

manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything about this hotel very unsatisfied, not recommended to no one
Stayed 2 nights in Aug 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 22 Aug 2023
Dear Manuel,We are very sorry that you had such bad experience in Irotama, and we would like to know what we did wrong, or what you did not like about our Resort, so we might be able to correct it and improve if you decide to give us a new chance in the future. Please let us know so we can do something about it! Thank You Very Much!!

10/10 Excellent

Angela

Stayed 4 nights in Jul 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 8 Aug 2023
¡Hola Sra. Angela! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiente familiar, muy comodo , el servicio increible
Stayed 4 nights in Jul 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 8 Aug 2023
¡Hola Karen! Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa!

8/10 Good

Johana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice pools
Stayed 8 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 14 Jul 2023
Dear Mrs. Johana, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this resort … I can’t not have one complained about this place …
Stayed 5 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 14 Jul 2023
Dear Mr. Leonardo, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Gift

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back, great service
Santa Marta beaches are really beautiful, the hotel is in a great location and it has all the services you need, comfort, food, spa, pool, beaches, etc. Service is always great.
Stayed 4 nights in Jul 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 14 Jul 2023
Dear Guest, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great resort, compared to the price of other hotels close by, this one is by far the best option if you want to relax by the beach and the pool. It has easy access to the beach with tents and chairs available all along the hotel. There are multiple pools to pick from, with a big one in the middle that’s great for kids. The service staff is very attentive and polite, the breakfast buffet is great, with plenty of options to pick from. There’s something for everyone and there’s a small shopping center at walking distance but getting a taxi from the hotel is safe and sometimes cheaper than getting one outside.
Stayed 5 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 14 Jul 2023
Dear Mrs. Natalia, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

4/10 Poor

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed with two things. First, I really wanted to get a massage while staying here. I tried contacting the property in advance but they were very hard to reach and told me that I would have to wait until arrival to book a spa appointment. When I eventually arrived and asked for an appointment there were no spots available during our stay. It was really important to me to get a massage and was the whole reason I booked a hotel with a spa. Really disappointing honestly.
Stayed 1 night in Jul 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 14 Jul 2023
Dear Mr. Kyle, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 Excellent

ANDRES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, have to be careful if you go out to the mall walking is not safe.
Stayed 4 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 14 Jul 2023
Dear Mr. Andres, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

8/10 Good

Dwight, Houston

Travelled with partner
Liked: Cleanliness, staff & service
How can they charge a fee to exchange the beach towels unless you use them for 48 hours? This is appalling and should be changed! Also, noticed that construction was taking place in the bar area and one of the pools was closed. This was not disclosed!
Stayed 3 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama on 14 Jul 2023
Dear Mr. Dwight, Using the sheets more than once is an option. Pool towels can be changed every 48 hours. Let's help protect the environment while reducing chemicals from the laundry process.If you want to change the pool towels before 48 hours, there will be a charge of 15,000 to your account. Thank you for taking care of the environment.Sincerely,

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 14 Jul 2023
¡Hola Mario! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

angela

Travelled with family
Liked: Staff & service
Some remodeling at the bungalows will be good .
Stayed 5 nights in Apr 2023
Response from Customer service manager on 23 Apr 2023
Dear Mrs. Angela, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

2/10 Terrible

angey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be careful! They didn’t charged me anything until I got there but the price completely changed not even close to what I made the reservation for with Expedia. They tried to get out of me another $600-$700 dollars more but because I am Colombian i know the exchange rate and I asked them to return my money and found another hotel ! If you are a foreigner please be careful they will try to get the most money of out you.
Stayed 4 nights in Apr 2023
Response from Customer service manager on 14 May 2023
Dear Mrs. Angey,On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

6/10 Okay

Trisha

Stayed 3 nights in Mar 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 14 Apr 2023
¡Hola Trisha! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

6/10 Okay

Zhimon

Travelled with family
Liked: Cleanliness
The concierge staff don’t speak English not helpful They arrange a ride with a shady driver who wanted $150 USD a day in advance!
Stayed 4 nights in Mar 2023
Response from Customer service manager on 15 Mar 2023
Dear Mr. Zhimon, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great.
Stayed 1 night in Mar 2023
Response from Customer service manager on 15 Mar 2023
Dear Mrs. Ruth, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Penelope

Stayed 6 nights in Feb 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 15 Mar 2023
¡Hola Penelope! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Nazy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic time , in Irotama , staff were friendly , and beach was beautiful, we enjoy our time and we come back
Stayed 4 nights in Feb 2023
Response from Customer service manager on 15 Mar 2023
Dear Mrs. Nazy, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

4/10 Poor

WAYNE, brick

Disliked: Staff & service, amenities, property conditions & facilities
the info. about the hotel was wrong. they say 6 to 7 restaurants wrong. Only 2. No one could speak english. The front desk I ask about food say yes show map where . Walk all over nothing
Response from Customer service manager on 15 Mar 2023
Dear Mr. Wayne, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

8/10 Good

Silvia, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities with lots of activities. The beach area is clean and safe. Staff is friendly and helpful.
Stayed 2 nights in Jan 2023
Response from Zarifeth Robles Customer service manager on 16 Feb 2023
Dear Mrs. Silvia, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Duncan, Berkeley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a jewel. It is best experienced as a family vacation resort. Choose the all-inclusive plan and enjoy the beach, the wonderful buffets and restaurants, and the nightly entertainment. Many activities for children. Sailing and other activities are available for a fee. The property and rooms are well maintained. Staff is plentiful and extremely courteous. English is scarcely spoken: resort caters to families from Latin America. Extremely good value. Only one complaint: I was woken up early one morning by some private party setting up equipment on the beach before dawn. Do you need to de-stress and have everything taken care of? This is the place.
Stayed 1 night in Jan 2023
Response from Customer service manager on 15 Mar 2023
Dear Mr. Duncan, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

6/10 Okay

Dora Lucia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a story of love and hate. Love received from the staff of La Pergola restaurant who every morning gave us their best with smiles and courtesy. Big thanks to Naidys who assisted us in the emergency of one of my love ones. Hate from the group of people who showed up to the El Búho restaurant the same night we were dining there. These people were noisy, rude and without consideration to the other guests. No rules/ etiquette in the restaurant??? Too bad…
Stayed 7 nights in Jan 2023
Response from Zarifeth Robles Customer service manager on 16 Feb 2023
Dear Mrs. Dora Lucia, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

10/10 Excellent

Camilo Andres Gomez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the beach and very good amenities to relax
Stayed 3 nights in Jan 2023
Response from Zarifeth Robles Customer service manager on 16 Feb 2023
Dear Mr. Camilo Andres Gomez, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience except check in … was very very low !
Stayed 5 nights in Jan 2023
Response from Zarifeth Robles Customer service manager on 16 Feb 2023
Dear Mr. Hector, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

8/10 Good

Juan Carlos

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with cabins full of green
Response from Zarifeth Robles Customer service manager on 10 Dec 2022
Dear Mr. Marco, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pools great rooms and excellent staff. Very accommodating personel at checkout do recommend!!!
Stayed 3 nights in Nov 2022
Response from Zarifeth Robles Customer service manager on 10 Dec 2022
Dear Mr. Antonio, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

6/10 Okay

Christian

Travelled with group
Disliked: Property conditions & facilities
Hotel conditions are very bad. Everything is so old, rooms, bangalows, pools, beach chairs… drinks at the bars are cheap quality. Food is very expensive for the quality. Restaurants decoration is very basic. Front desk service / attention is very good thou staff service around the resort ( bars, restaurants, ) it’s ok… the only good thing about the resort is the front beach and the security. Other than that I would not recommend paying that much to stay there
Stayed 1 night in Nov 2022
Response from Zarifeth Robles Customer service manager on 10 Dec 2022
Dear Mr. Christian, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les falta vigilancia en la playa, parejas hospedadas en el hotel con música a todo volumen y consumiendo licor dentro del mar.
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 10 Dec 2022
¡Hola Teresa! Gracias por calificarnos, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones.Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas.Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good service
Stayed 4 nights in Oct 2022
Response from Zarifeth Robles Salomón Customer Service Irotama H on 26 Oct 2022
Dear Mrs Sylvia, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards, Customer service manager

8/10 Good

Moe

Stayed 2 nights in Oct 2022
Response from Zarifeth Robles Jefe de Servicio al huésped on 17 Oct 2022
¡Hola Moe! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad bonita, personal muy amable, terreno grande y extenso, mucha seguridad alrededor, buffet de desayuno en Cocos bar fue agradable lo mismo que la cena aunque nada del otro mundo por 63 mil pesos por persona, Coctel de bienvenida nunca se dio pero en lo contrario nos entregaron la habitacion mas temprano de las 4, Lo que menoa me gusto fueron sus caros cocteles, de verdad que nada de licor y mal preparados para pagar 55 mil pesos por 2, ya en la noche especial en semana a las 8 no hay nada que hacer, los bares ni musica tenue colocan Laa piscinas muy grandes Todo lo demas muy chevere creo que volveria
Stayed 1 night in Sep 2022
Response from Zarifeth Robles Jefe de Servicio al huésped on 17 Oct 2022
Estimada Sra. Viviana, Gracias por sus comentarios para Irotama Resort, estamos muy agradecidos por su tiempo y por compartir sus experiencias con nosotros, sus opiniones son muy importantes para nosotros. Nos disculpamos si su experiencia no fue completamente positiva, debido a su percepción acerca de nuestra coctelería, hemos compartido sus palabras con nuestro Jefe de Alimentos y Bebidas para que se tomen los correctivos oportunos, le pedimos mil disculpas si durante esta experiencia no cumplimos con sus expectativas, nos encontramos reforzando día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas.Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Cordialmente,

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 3 nights in Aug 2022
Response from Zarifeth Robles Customer service manager on 17 Oct 2022
Dear Mr. Steve, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean and the green areas, Beautiful place, highly recommend it.
Stayed 4 nights in Aug 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 17 Aug 2022
Dear Mrs. Maria, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regards,