Santa Eugênia Hotels, Rio de Janeiro

"Clean"

"Easy"

"I am Brazilian, living abroad for over 15 years and very demanding regarding the services provided in my country. It's not the first time I've stayed at Vogue and I'm used to staying at 3 other hotels nearby, in the same region. In the particular case of this stay, my disappointment is due to the following facts: 1) I was placed in room 228, next to a restaurant with very loud live music, until the early hours of the morning. Even if I liked the type of music (which I don't) it wouldn't be pleasant to listen to. 2) The room service is poor, with the presentation of a dish that is delivered without a lid and after we consume it, we have to leave the dish open, with food leftovers on the floor, outside. When I asked the restaurant about leaving a lid for the dish with me, they told me they couldn't do that because "they would have to have a lot of lids". I felt ashamed of others, for being Brazilian. 3) The air conditioning in the room was very old and did not move the fins. The air was directed downwards, over the beds and there was no way to raise the fins. At one point I tried to move them manually and realized that there was a piece of hardness glued on, possibly by another guest. For me, also shameful. 4) Finally about parking, on the day of check-out it was raining and I had to get the car. I asked if they had an umbrella to lend and they said no, they didn't even offer to pick up the car. I had to get all wet. "

"cleaning of the rooms leaves something to be desired, very dirty elevators, air conditioning leaking water on the floor of the room and the shower door does not close properly, causing a risk of falling."

"It’s an excellent place where you can find everything at one place."

"Enjoyed our stay! "

"The fact that the room was tiny would have been ok, even the regular shower head installed like a rain one that was spraying everywhere with no spece to adjust the water without getting a cold one. But, no dryer, really? How much space or increase in "budget" would have been taking? Also, my reservation was clearly for 3 persons but the room assigned was made for 2. The bunk bed had no pillow or blankets or at least provided as part of the check in and not for you to discover whe you go to bed to sleep. Or is that part of the "budget" experience too? The only good thing is that the staff is very nice and the shopping mall and restaurants were amazing or I would have gave a 1 star..."

"Very good hotel in Rio de Janeiro. Good location, safe, quiet, large room, clean bathroom, very good bed and breakfast."