All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I love the fact that from the outside it looks like an older Style Motel in pristine condition. When you get inside, the rooms are beautiful. The bed was just like a cloud. It was quiet had hardwood floors and oversize television a beautiful shower. I really enjoyed my stay. This is my second time staying at this hotel.
Greg
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Dear Greg;Thank you for your feedback regarding your recent stay at The Wafer Hotel Santa Clara. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
Decent for the price. The room is a bit too moisture tho
Brian
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Dear Brian;Thank you for your feedback regarding your recent stay at Wafer Hotel Santa Clara On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
It is a good experience overall. Parking is very convenient.
Yuke
Stayed 2 nights in May 2024
Response from Palak Shah on 15 May 2024
Thank you for your feedback.
6/10 Okay
Suzanne, BOTHELL
12 May 2024
The bed was too low to the ground and the mattress was too soft. However, the shower pressure was awesome and there was plenty of hot water. The walls are thin and you can hear your neighbors upstairs and beside you. The staff was friendly but overall it’s just an average hotel.
Suzanne
Stayed 2 nights in May 2024
Response from Guest Services on 13 May 2024
Dear Suzanne;lThank you for your feedback regarding your recent stay at The Wafer 450 Hotel Santa Clara. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
The beds are way too soft.Need new beds. And a box Spring would do wonders for the mattresses.
Glenn
Stayed 1 night in May 2024
Response from Guest Services on 11 May 2024
Dear Glenn;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
Love this hotel stayed in there 1 king size bed was amazing comfortable slept amazing would highly recommend this place will be returning for next vacation
All was good. Just the air conditioning didn’t cool too much.
Yasmil
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Yasmil;Thank you for your feedback regarding your recent stay at Wafer450 Hotel, Santa Clara. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
10/10 Excellent
Jerry
Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Hands down, best stay ever!! Clean! And looks like they remodeled!
Jerry
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Dear Jerry;Thank you for your feedback regarding your recent stay at …….. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
They have EV charging at the location which made it very convenient. Hotel staff were extremely kind and helpful. Highly recommend. Only complaint would be the sink isnt in the bathroom withr the shower and toilet. Room was very small but it was very clean and new and updated. Felt safe and very clean!
Jessica
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Dear Jessica;Thank you for your feedback regarding your recent stay at the wafer450 HotelYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
4/10 Poor
Miguel
15 Apr 2024
Miguel
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Dear Miguel;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
Dear Francisco;Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
Dear Jimmy;Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
Newly remodeled nice looking property. Room was nice and spacious. Staff very friendly.
Patricia
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 Apr 2024
Dear Patricia;Thank you for your feedback regarding your recent stay at Wafer 450 Hotel Santa Clara.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
10/10 Excellent
Lourdes, Vacaville
5 Apr 2024
Lourdes
Stayed 2 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Dear Lourdes;Thank you for your feedback regarding your recent stay at The Wafer 450 Hotel. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
This was our second stay at the Wafer. It is our little oasis. The staff is incredibly sweet and friendly. This is our go to home away from home when we are in Santa Clara ❤️
Paula
Stayed 3 nights in Feb 2024
Response from Guest Services on 16 Mar 2024
Dear Paula; We thank you for your feedback and patronage; we are delighted you had a good experience. We hope to see you again soon; safe travels
6/10 Okay
Kamala, Fort Wayne
Travelled with partner
2 Mar 2024
Liked: Cleanliness, staff & service
Property is under upgrading. Shower curtain did not contain the water, requiring towels to mop up. Shower needs a safety bar or strips on the floor to prevent falls.
Manager was very pleasant and helpful.
Kamala
Stayed 8 nights in Feb 2024
Response from Guest Services on 2 Mar 2024
Dear Kamala;Thank you for your feddback and sincreley apologized for any negative experience. We hope to see you again soon; safe travels!
Great place -- very clean and comfortable. Love staying here because it feels safe and staff is friendly.
Anna
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Anna;Thank you for completing the survey regarding your recent stay at Wafer450 By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
6/10 Okay
Daniel
Travelled with family
19 Feb 2024
Liked: Staff & service
Disliked: Amenities
average motel at best. beds too soft and AC/Heater very noisy
Daniel
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Daniel;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay, we sincerely apologize for the negative experience, and your feedback is helping us deliver a superior experience for you and other guests in the future. Safe Travels!
8/10 Good
Ajay
17 Feb 2024
Ajay
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Dear Ajay, we thank you for your feedback and support; we hope to see you again soon. Safe travels!
Dear Anonymous;Thank you for completing the survey regarding your recent stay at Wafer 450 hotel in Santa ClaraOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
10/10 Excellent
Juan
16 Feb 2024
Juan
Stayed 2 nights in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Juan;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
Only had 2 cups. Coffee was good though
No breakfast.
SANDRA
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Dear Sandra;Thank you for completing the survey regarding your recent stay at Wafer450 HotelBy telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
8/10 Good
Charlene
Travelled with partner
13 Feb 2024
Liked: Cleanliness, staff & service, amenities
This is a minimalist hotel. While clean and neat with all necessary amenities, the furnishings are limited - small sink, seating chair, table top as a desk. Room service was not provided. You get new towels by going to the office. The staff at the desk were friendly and service oriented. I fell coming out of the room and the woman at the desk was the only concerned about my fall and helpful. I unfortunately did not get her name to thank her.
Charlene
Stayed 2 nights in Feb 2024
Response from Guest Services on 16 Feb 2024
Dear Charlene; Thank you for completing the survey regarding your recent stay at Wafer 450 Hotel in Santa Clara.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
10/10 Excellent
Luz
13 Feb 2024
Luz
Stayed 2 nights in Feb 2024
Response from Guest Services on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our ……. Your satisfaction is important to us, and we appreciate your loyaltyTravel safely!
Great location, clean and simple rooms, the staff including owners are great.
Thanks
Victor
Stayed 1 night in Feb 2024
Response from Guest Services on 9 Feb 2024
Dear Victor;Thank you for visiting us and for your feedback. I am delighted you had a good experience; safe travels.
10/10 Excellent
Ma Concepcion
8 Feb 2024
Ma Concepcion
Stayed 1 night in Feb 2024
Response from Guest Services on 9 Feb 2024
Dear Ma;Thank you for visiting us and for your feedback. We are delighted you had a good experience; safe travels.
6/10 Okay
Tatiana
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap motel, nice customer service
Don‘t fool yourself. The property has been updated, but it is still a cheap motel with paper thin walls, misaligned doors that you have to hit really hard to close and open, showers that you would avoid using…The receptionist was nice enough to let me move to another room, after I complained about strange smell in mine. You get what you pay for…
Tatiana
Stayed 1 night in Jan 2024
Response from Guest Services on 9 Feb 2024
Dear Tatiana;We thank you for your feedback and apologize for any negative experience during your stay.We take your feedback seriously and will continue to work toward improving our service delivery.
This is a nice hotel, good location, easy parking, large room, only one thing I feel you should improve it soon.
When I took a showerm the water just flowed to the floor. I suggest you should find a lengthen shower curtain or install a glass door, otherwise the enviroment is full of the water on the floor.
Wu
Stayed 2 nights in Jan 2024
Response from Guest Services on 9 Feb 2024
Dear Wu OnWe thank you for your feedback and sincerely apologize for any negative experience during your visit.We use feedback like yours to continue to improve our guest experiences; safe travels
6/10 Okay
Mark
Business traveller
11 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK. This is more of a customer usage issue. The showers leak profusely if the shower curtains are not pulled inside the shower. Apparently customers don't get this or dont care, so they shower with the water filling up the bathroom floor, which leaks into the lower rooms.
They need to fix this issue.
Both first floor rooms that I was in leaked from above. And I have nothing good to say about the customers who allow this to occur.
If this issue gets resolved, then 4 star.
Mark
Stayed 2 nights in Jan 2024
Response from Guest Services on 13 Jan 2024
Dear MarkWe thank you for your feedback and sincerely apologize for the negative experience; rest assured, we are working diligently on this issue.
The Hotel is a converted, older Motel. But don't let that fool you. Our room was completely renovated and updated. Think of it a a Motel on the outside, but a Hotel on the inside. The owner/staff were pleasant and helpful. The room was clean and comfortable. The price was very reasonable for the area. We enjoyed our stay, and would stay again.
Timothy
Stayed 3 nights in Dec 2023
Response from Guest Services on 15 Dec 2023
Dear Timothy, thank you for your feedback and patronage; we hope to see you again soon.
Dear Jorge, thank you for your review and patronage; we hope to continue to serve you in the future. Safe travels!
6/10 Okay
Marieta
8 Dec 2023
Marieta
Stayed 3 nights in Dec 2023
Response from Guest Services on 15 Dec 2023
Dear Marieta, thank you for your feedback; we sincerely apologize for any negative experience.Safe travels!
10/10 Excellent
Jose
17 Nov 2023
Jose
Stayed 2 nights in Nov 2023
Response from Guest Services on 19 Nov 2023
Dear Jose;Thank you for completing the survey regarding your recent stay at Wafer 450 Hotel Your business is significant to us, and we value your feedback and we appreciate your loyalty; Safe Travels!
Wafer Hotel is conveniently locator. It’s proprietors are cheerful and welcoming. Check in was smooth. Our room was clean and neat…and the beds are SO comfortable! I had such a good sleep! Plus, I especially liked how one of the proprietors would walk around the parking lot - it’s very welcoming when you pull into the parking lot at night to go to your room and the proprietors wave to you. Oh, and the property is well-lit. Feels very safe! Excellent rating for this property!
MaryAnn
Stayed 1 night in Nov 2023
Response from Guest Services on 15 Nov 2023
Thank you for completing the survey regarding your recent stay at Wafer450 HotelYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
6/10 Okay
Patricia
Travelled with family
13 Nov 2023
Disliked: Staff & service
Refund??
Disappointing that they charged an extra $100 and they did not process the refund when I checked out.
Patricia
Stayed 3 nights in Nov 2023
Response from Palak on 14 Nov 2023
Extremely sorry about this but we immediately refund your 100 deposit after your checked out.it will take 4-5 working days to show in your account. it is bank process. we can do refund immediately after checked out.
Dear Anonymous;Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
We loved staying here. They made us feel so welcome. It was clean, safe, comfortable, and looked nice. The man who greeted us at check in was very friendly. We would stay here again.
Veronica
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear Veronica, thank you for your feedback and opportunity to serve your loved and you. Safe travels back and hope to see you again soon.