Restaurant

Reviews of The Social Hub San Sebastián

4 out of 5
The Social Hub San Sebastián
Otamendi Anaiak Kalea, San Sebastián, Gipuzkoa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 14 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias gracias
Stayed 1 night in Mar 2024
Response from Carlos, General Manager at The Social Hub on 4 May 2024
Apreciado Julio,Es genial recbir tus comentarios tan positivos.Nos complace enormemente que hayas encontrado la limpieza de la habitación a tu gusto y que la condición del hotel haya sido de tu total satisfacción. También es gratificante saber que el servicio proporcionado por nuestro equipo cumplió con tus expectativas y que los servicios de la habitación fueron de tu completo agrado. En The Social Hub, nos esforzamos por ofrecer instalaciones modernas y un ambiente acogedor para asegurar que cada estancia sea memorable.¡Gracias de corazón por recomendarnos a los demás viajeros y ojalá pronto podamos teneros de nuevo con nosotros! ¡Que todo os vaya genial!Carlos, General Manager at The Social Hub San Sebastián

8/10 Good

eduardo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ok stay. Hôtel restaurant very limited not special good.
Stayed 3 nights in Apr 2024
Response from Carlos, General Manager at The Social Hub San on 5 May 2024
Dear Eduardo, Thank you for taking the time to share your review.We're glad to hear that you found our service to be satisfactory and that the cleanliness and condition of the hotel met your expectations to a good extent. We take pride in our attentive staff and strive to maintain our new facilities to the highest standards. It's disappointing to learn that our restaurant did not live up to your expectations. We are constantly working on enhancing our dining offerings and ensuring a variety of high-quality options for our guests. Although the room amenities did not fully meet your satisfaction, we hope that the in-room kettle with coffee amenities and the modern, fully equipped bathroom provided you with some comfort during your stay.We hope we will have the opportunity to see you again in the future. Best regards,Carlos, General Manager at The Social Hub San Sebastián

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was new and staff were nice. Only problem was the entrance to the parking where many people were blocking the area
Stayed 3 nights in Apr 2024
Response from Carlos Garcia, General Manager on 23 Apr 2024
Dear Julia, We're thrilled to hear you enjoyed our new property and experienced great service from our staff! We apologize for any inconvenience caused by congestion at the parking entrance and will work on improving the situation. Thank you for bringing this to our attention!

10/10 Excellent

Hugh, henderson

Travelled with partner
Liked: Property conditions & facilities
A good value for money hotel
Stayed 1 night in Mar 2024
Response from Carlos, General Manager at The Social Hub San Seba on 30 Mar 2024
Hey there, Hugh! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted to read that you enjoyed your experience and found our prices competitive.We look forward to welcoming you back. All the best,Carlos, General Manager at The Social Hub San Sebastián

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This hotel is brand new, the gym as of February is still under construction. The location is a bit out of central San Sebastian. The main reception area is a bit chaotic between ping pong tables and lounge areas. All additional services you need to book through an app, which didn't work for me, with reception staff constantly pushing this app.
Stayed 1 night in Feb 2024
Response from Carlos, General Manager at The Social Hub San Seba on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that you appreciated the cleanliness and the condition of our hotel, and we're proud to provide a top-notch environment for our guests. We also understand that the main reception area's vibrant atmosphere with our ping pong tables and lounge areas might not be to everyone's taste, but we hope it provided a dynamic and engaging space for our visitors. We apologize for any inconvenience you experienced with our app. It's designed to streamline service requests, and we regret that it did not meet your expectations. Our team is always ready to assist directly should any technical issues arise.We hope to have the pleasure of welcoming you back in the future. With best wishes,Carlos, General Manager at The Social Hub San Sebastián

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très calme, bonne literie, proche du stade et un bus pour aller en centre ville
Stayed 1 night in May 2024

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesante concepto juvenil.
Stayed 1 night in May 2024
Response from Carlos, General Manager at The Social Hub on 18 May 2024
Salut Guillermo et merci pour ta sympathique recommandation !Nous sommes ravis que la propreté de votre chambre ait répondu à vos attentes à 100%, et que vous ayez trouvé notre service impeccable. Il est également gratifiant de lire que notre concept jeune et dynamique a su retenir votre attention. Nous prenons note de votre appréciation de la condition de l'hôtel à 80%, et souhaitons vous assurer que nous travaillons continuellement à maintenir et améliorer nos installations pour offrir une expérience des plus agréables. En ce qui concerne les équipements de la chambre, nous sommes fiers de proposer des chambres modernes et bien équipées, conformément aux standards de qualité que nous nous efforçons de respecter.Nous espérons avoir l'occasion de te revoir!Carlos, General Manager at The Social Hub San Sebastián

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos, General Manager at The Social Hub San Seba on 14 Feb 2024
Dear Roberto,Thank you for taking the time to share your opinion with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,Carlos, General Manager at The Social Hub San Sebastián

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super atenciosos e muito generosos
Stayed 2 nights in Feb 2024
Response from Carlos, General Manager at The Social Hub San Seba on 14 Feb 2024
Caro Francisco,Agradecemos muito pelo teu simpático comentário!Ficamos extremamente contentes em saber que a limpeza do quarto, as condições do nosso hotel, o atendimento e o conforto do quarto atenderam às tuas expectativas. É gratificante ouvir que nossa equipe foi atenciosa e que a generosidade foi um destaque durante tua estadia. Sabemos o quanto esses aspectos são importantes para uma experiência memorável e nos orgulhamos de oferecer um serviço que reflita nosso compromisso com a excelência.Teremos muito gosto em te receber novamente.Cumprimentos,Carlos, General Manager at The Social Hub San Sebastián

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato fue muy bueno y tuvieron en cuenta hasta el mínimo detalle. Todo muy limpio y nuevo. Una estancia muy agradable.
Stayed 1 night in Feb 2024
Response from Carlos, General Manager at The Social Hub San Seba on 14 Feb 2024
Hola Andrea,¡Muchas gracias por tu reseña sobre tu excelente estancia en nuestras instalaciones!Nos alegra mucho saber que todo estuvo a tu gusto y en perfectas condiciones, reflejando la limpieza y novedad de nuestras instalaciones. También nos complace saber que la atención que recibiste fue de tu total satisfacción, destacando nuestro compromiso con el detalle y la calidad del servicio.Esperamos tenerte de vuelta pronto. Un cordial saludo de parte de todo el equipo del Hotel The Social Hub San Sebastián.Saludos,Carlos, General Manager at The Social Hub San Sebastián