Lobby
Check availability

Reviews of Plaza Hotel and Suites

3.5 out of 5
Plaza Hotel and Suites
87 Avenida norte y 11 Calle Poniente, San Salvador, SS

Reviews

8.4

Very good

Rating 10 - Excellent. 435 out of 948 reviews" "
Rating 8 - Good. 301 out of 948 reviews" "
Rating 6 - Okay. 138 out of 948 reviews" "
Rating 4 - Poor. 51 out of 948 reviews" "
Rating 2 - Terrible. 23 out of 948 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Edgar

Liked: Cleanliness
El desayuno me tomo 1 hora es lo único malo
Stayed 1 night in Mar 2024
Response from Rodrigo Rivas Customer service on 23 Apr 2024
Agradecemos sus amables comentarios sobre su estancia en nuestro hotel.Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Saludos

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rodrigo Rivas Customer service on 20 Apr 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Lorenzo Ismael Garcia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of recreational area in the lobby to rest, I loved everything in general.
Stayed 4 nights in Mar 2024
Response from Rodrigo Rivas Customer service on 1 Apr 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2024
Response from Rodrigo Rivas Customer service on 15 Apr 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Rodrigo Rivas on 7 Apr 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rodrigo Rivas Customer service on 6 Apr 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great service from the friendly and courteous staff, great breakfast buffet, great room service, 24/7 security.
Stayed 12 nights in Feb 2024
Response from Rodrigo Rivas Customer Service on 12 Mar 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.

6/10 Okay

Annabelle

Travelled with family
Liked: Amenities
The property is adjacent to the Hilton Hotel and they share the common areas (pool, gym, reception, restaurant) which are very nice. They make nice pupusas. The hotel itself could use an upgrade. The rooms were clean but basic and tired looking. The price was reasonable, specially since you do have access to the other areas of the Hilton. My family stayed for 2 nights who’s was fine
Stayed 2 nights in Jan 2024
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Agradecemos sus amables comentarios sobre su reciente estancia en nuestro hotel. Queremos que sepa que hemos tomado muy en serio su retroalimentación y que estamos trabajando arduamente para evitar este tipo de incidentes. Su opinión nos motiva a seguir esforzándonos para brindarle experiencias memorables en el futuro. Esperamos tener pronto la oportunidad de atenderle nuevamente y superar sus expectativas.Atentamente,

8/10 Good

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is connected to the Hilton property, with nice lobby and patios
Stayed 2 nights in Jan 2024
Response from Rodrigo Rivas Customer Service on 8 Feb 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

HUGO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good attitude personnel
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer Service on 8 Feb 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Leonel

Stayed 2 nights in Jan 2024
Response from Rocio Ruiz on 25 Feb 2024
Querido LeonelEs nuestro deseo que su reciente visita haya sido placentera como lo fue para nosotros.Gracias por otorgarnos un 5 de 5, estamos a la orden para poder asistirle nuevamente. Agradecemos su preferencia.

10/10 Excellent

Velma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff makes all the difference,need to make the dinner menu more interesting,I stayed at the Plaza Suites,they need to get rid of the carpet all over the Plaza,up date the place
Stayed 10 nights in Dec 2023
Response from Rodrigo Rivas Customer Service on 8 Feb 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

EDGAR

Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

6/10 Okay

ARTURO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The carpet floor looked torn and looked bad.
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Agradecemos sus amables comentarios sobre su reciente estancia en nuestro hotel. Queremos que sepa que hemos tomado muy en serio su retroalimentación y que estamos trabajando arduamente para evitar este tipo de incidentes. Su opinión nos motiva a seguir esforzándonos para brindarle experiencias memorables en el futuro. Esperamos tener pronto la oportunidad de atenderle nuevamente y superar sus expectativas.Atentamente,

10/10 Excellent

Nathalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay experience was great
Response from Rodrigo Rivas Customer Service on 8 Feb 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

2/10 Terrible

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in using Expedia booking was painful they didn't have the booking " system" transferred over the guest reservation from expedia had to wait 10 to 15mins not sure if the employee wanted to leave or the system story was true...very disappointing
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Agradecemos sus amables comentarios sobre su estancia en nuestro hotel.Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Saludos

2/10 Terrible

Dora

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has bed
Stayed 4 nights in Dec 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Agradecemos sus amables comentarios sobre su estancia en nuestro hotel.Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Saludos

10/10 Excellent

FRANCISCO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, room comfort
Comfortable and good price
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The internet we don’t had internet is too slow
Stayed 3 nights in Dec 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

8/10 Good

Humberto

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Exequiel

Stayed 1 night in Nov 2023
Response from Rodrigo Rivas Customer service on 8 Feb 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, room comfort
Rooms need some TLC. Amenities at shared partner Hilton hotel are excellent. Great breakfast buffet.
Stayed 8 nights in Nov 2023
Response from Rodrigo Rivas on 22 Nov 2023
Dear Teresa.Thank you for your constructive feedback regarding the rooms, and we're delighted to hear that you enjoyed our excellent shared amenities and the fabulouse buffet breakfast. We take your comments about the rooms seriosly and will strive to make improvements to ensure an even mor enjoyable experience on your next stay.We look forward to welcoming you back soon.

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!! We got there early and tried to do an early check in. Unfortunately, they were not able to accommodate us. We were not able to get an upgrade either. I requested a king bed but they didn't have it available. However, my husband and I enjoyed our stay.. The food was fantastic!!! And we also enjoyed the pool! Great customer service!!
Stayed 1 night in Nov 2023
Response from Rodrigo Rivas - Customer service manager on 25 Nov 2023
Agradecemos enormemente sus amables palabras sobre su reciente estadía en nuestro hotel. Nos complace saber que, a pesar de algunas limitaciones al inicio con respecto al check-in temprano y la solicitud de una mejora de habitación, pudieron disfrutar de su estancia en general.Lamentamos cualquier inconveniente que pudo haber surgido debido a la falta de disponibilidad para acomodar sus solicitudes de manera inmediata. Apreciamos su comprensión al respecto.Nos alegra saber que tanto usted como su esposo disfrutaron de nuestras instalaciones y servicios, especialmente de nuestra comida y la piscina. La satisfacción de nuestros huéspedes es nuestra prioridad principal, y es gratificante saber que logramos brindarle una experiencia placentera durante su tiempo con nosotros.Sus elogios hacia nuestro servicio al cliente son muy apreciados, y transmitiremos sus amables palabras a nuestro equipo. Estamos comprometidos a mantener altos estándares en la atención y servicio que ofrecemos a todos nuestros huéspedes.Esperamos sinceramente tener el placer de recibirlos nuevamente en el futuro y poder brindarles una experiencia aún más satisfactoria.Si existe algo más en lo que podamos asistirle en su próxima visita, no dude en contactarnos. Estaremos encantados de ayudarle en todo lo que necesite.¡Gracias por elegir Hilton San Salvador y por compartir su experiencia tan positiva con nosotros!

10/10 Excellent

Josue

Stayed 1 night in Oct 2023
Response from Rocio on 23 Oct 2023
Querido Josué es nuestro deseo que su reciente visita haya sido placentera como lo fue para nosotros.Gracias por otorgarnos un 5 de 5, estamos a la orden para poder asistirle nuevamente. Agradecemos su preferencia.

8/10 Good

Numa

Liked: Cleanliness, property conditions & facilities
Check inn take. Little bit , around 40 minutes
Stayed 1 night in Oct 2023
Response from Rodrigo Rivas - Customer service manager on 19 Oct 2023
Thank you for contacting us.We are very sorry for the delay in delivering your room, cleanliness and order is essential for us, as well as the responsibility of providing your room within the stipulated time. We will work hard to improve room delivery times at check-in.We hope to have you with us very soon and that you can see for yourself.

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Rodrigo Rivas - Customer service manager on 28 Oct 2023
Gracias por sus comentarios Sr. Orbitz, para nosotros es un gusto poder saber que su estadía fue placentera.Esperamos poder tenerle de nuevo en casa, hasta entonces un fuerte abrazo.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disappointing
Good location, comfortable bed and large room. However, aircon had failed on the first night and I wasn’t informed on check in. Bathroom was the smallest I’ve ever seen and not practical. Carpet was in poor condition and needed replacing. Staff didn’t know what they were doing re food - at one point I was told I couldn’t add my meal on to my room account, and I was asked to sign for breakfast when it is included, but not on every morning.
Stayed 4 nights in Sep 2023
Response from Rocio Ruiz on 30 Sept 2023
Dear Anonymous:On behalf of Crowne Plaza, We thank you for your communication and preference, We are sorry about the situation happened during your stay, we wil work on it to have it backKindly Regards

10/10 Excellent

Ana

Liked: Cleanliness, room comfort
Stayed 14 nights in Aug 2023
Response from Rocío on 7 Sept 2023
Estimada Ana:Es nuestro deseo que su reciente estancia con nosotros haya sido placentera como lo fue para nosotros tenerle como huésped.Gracias por compartir sus comentarios con nosotros, que le gusto todo, en espera de ir pronto noticias.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Rocío on 7 Sept 2023
Querido David: Es nuestro deseo que su reciente estancia con nosotros haya sido placentera como lo fue para nosotros tenerle como huésped.Gracias por compartir sus comentarios con nosotros, que le gusto todo, en espera de ir pronto noticias

2/10 Terrible

Herbert

Disliked: Cleanliness, property conditions & facilities
This is a terrible hotel… carpet was in really bad condition and bathroom had mold…. Really bad experience!
Stayed 2 nights in Aug 2023
Response from Rocío on 7 Sept 2023
On behalf of Plaza Hotel and Suites would like to apologize for the inconvenience occurred with during your stayWe appreciate your comments very special way. Rest assured that we will take the necessary actions to prevent this from happening again.

8/10 Good

Gloria del Carmen

Stayed 2 nights in Aug 2023
Response from Rocío on 7 Sept 2023
Estimada Gloria del Carmen:Es nuestro deseo que su reciente visita en Plaza Hotel and Suites haya sido placentera como lo fue para nosotros tenerle en casa.Gracias por llenar la encuesta nos ayudan a mejorar el servicio y cumplir con las expectativas de nuestros visitantes, en espera de ir pronto noticias.

10/10 Excellent

Ernesto

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from raul cabre / GM on 16 Aug 2023
muchas gracias por compartir su experiencia

6/10 Okay

Andres

Disliked: Amenities
Stayed 2 nights in Aug 2023
Response from Rocío on 7 Sept 2023
Querido AndrésEs nuestro deseo que su reciente visita en Plaza Hotel And Suites haya sido placentera como lo fue para nosotros tenerle en casa.Gracias por calificarnos esto nos ayudan a mejorar el servicio y cumplir con las expectativas de nuestros visitantes, en espera de ir pronto noticias.

10/10 Excellent

Juan, Juayua

Stayed 1 night in Aug 2023
Response from Rocío on 7 Sept 2023
Estimado Juan Es nuestro deseo que su reciente visita haya sido placentera como lo fue para nosotros.Gracias por otorgarnos un 5 de 5, estamos a la orden para poder asistirle nuevamente. Agradecemos su preferencia.

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, property conditions & facilities
reception very friendly and accommodating. small walk to Plaza Futura where they have food vendors
Stayed 1 night in Jul 2023
Response from Rocio on 5 Aug 2023
Dear RandallThank you very much for sharing your comments with us! We are happy to know that your stay was a success Waiting for your prompt visit again!

4/10 Poor

GUSTAVO, Miami

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rocio on 5 Aug 2023
Dear Gustavo: On behalf of Crowne Plaza, We thank you for your preference, we would like you knor more about your stay. Your comments are very special for us.Kindly Regards

10/10 Excellent

Ana Lucia

Travelled with family
Liked: Amenities, property conditions & facilities
Some parts of the Hotel were under construction and were very noisy, but everything else was excellent.
Stayed 10 nights in Jun 2023
Response from Rocio on 10 Jul 2023
Thank you very much for for your preference.We would like to apologize for the inconvenience occurred during your stay with thte construction, we are renovating our areas in order to providea better service in the future.We appreciate your comments very special way. Rest assured that we will take the necessary actions to prevent this from happening again.

6/10 Okay

Vicente

Travelled with family
Disliked: Amenities
Laundry room in bad condition and broke. Very noisy place to sleep, workers were working the entire night many times.
Stayed 7 nights in May 2023
Response from Rocio on 8 Jun 2023
Dear Vicente:On behalf of Plaza Hotel and Suites, We thank you for your communication and preference, we have taken note about all the recomendation and we are going to work in that. We apologize for all the inconvenience during your stay.

10/10 Excellent

Deysi

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was delicious
Stayed 1 night in May 2023
Response from Rocio on 8 Jun 2023
Dear Deysi:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success and because you enjoy our breakfast Waiting for your prompt visit again!

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2023
Response from Rocio on 8 Jun 2023
Dear Jose:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success. Waiting for your prompt visit again!

10/10 Excellent

JULIO

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from raul cabre / GM on 30 May 2023
Gracias por su valoracion. Bienvenido siempre

10/10 Excellent

Juan, Juayua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very prodessional and courteous staff throughout the hotel.
Stayed 1 night in May 2023
Response from raul cabre / GM on 23 May 2023
muchas gracias por vuestra valoracion, siempre bienvenido.

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Check-in and check-out was easy. The staff were great and the property was wonderful. I went for a walk every morning around the grounds, I felt totally safe. I would highly recommend this property.
Stayed 6 nights in May 2023
Response from raul cabre / GM on 15 May 2023
Thank you Melvin, feel at home anytime you decide to come back

6/10 Okay

JOSE

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The person on front she disrespectful don’t help anything my bedroom is was leaking
Stayed 5 nights in May 2023
Response from Rocio on 22 May 2023
Dear JoseThank you very much for sharing your comments with us and Sorry About the front desk situation we wil work on it to have it back, Best Regards.

10/10 Excellent

Vanessa, Arnold

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Their breakfast was good.
Stayed 1 night in Apr 2023
Response from Rocio on 16 Apr 2023
Estimada Vanessa:Es nuestro deseo que su reciente estancia con nosotros haya sido placentera como lo fue para nosotros tenerle como huésped.Gracias por compartir sus comentarios con nosotros, que le gusto todo, en espera de ir pronto noticias

10/10 Excellent

Freya

Liked: Cleanliness, amenities, property conditions & facilities
Very good property and experience.
Stayed 1 night in Mar 2023
Response from raul cabre / GM on 14 Mar 2023
Thank you for sharing your experience. Feel welcome at any time.

4/10 Poor

Guillermo, Guatemala

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was old and everything seemed like it needed update. Carpet was dirty and a/c units where really old.
Stayed 2 nights in Feb 2023
Response from Guillermo on 24 Feb 2023
On behalf of Crowne Plaza, We thank you for your communication. We appreciate your comments very special way. Rest assured that we will take the necessary actions, to avoid this kind of inconvenience.Rocio RuizFront Desk

10/10 Excellent

Luis Alberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien y volveremos
Stayed 1 night in Feb 2023
Response from raul cabre / GM on 20 Feb 2023
Muchas gracias, bienvenido siempre