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Reviews of Tower Inn and Suites

3.5 out of 5
Tower Inn and Suites
Av. Hipolito Yrigoyen 774, San Rafael, Mendoza

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 125 reviews" "
Rating 8 - Good. 52 out of 125 reviews" "
Rating 6 - Okay. 12 out of 125 reviews" "
Rating 4 - Poor. 1 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shahed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. I enjoyed my stay there.
Stayed 2 nights in Apr 2023

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Oct 2021

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.small rooms
This hotel is not in downtown, but close walking distance, the room were clean but very small, old hotel, need some attention; example, safe box no batteries, the windows locks were unusable. But the people were super friendly and nice, but small details make a great place.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Feb 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in San Rafael
Nice, comfortable hotel in San Rafael. Staff was friendly, the room was comfortable and the breakfast was good. The pool was also nice. It wasn't too warm when I was visiting so no one else was using the pool, but the water was quite warm and enjoyable. The location was about 5-10 minute walk to the "center". Wifi worked without problem.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed in for one night. Hotel is clean. The hotel location was very convenient for us, four blocks from downtown. The service needs a little improvement.
Stayed 1 night in Sep 2018

8/10 Good

Martin

OK but not great by any stretch !!!
This hotel is nothing to write home about. It is functional and looks clean but it is tired and needs a makeover. Staying for one night on my way to the airport it was OK traveling alone. !! Don't put the address into the GoogleMaps. Use the hotel name to get directions. The address will put you off the wrong exit.
Stayed 3 nights in Sep 2018

10/10 Excellent

Arne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Samira, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service
This hotel is known to be the best in San Rafael and it is because of the high level of service the staff provides. Working in hospitality, I pay close attention to detail and the staff is always smiling, and willing to do whatever it takes to make the guest comfortable and spend their time there without a worry. I visited the spa and Dayana was excellent and very considerate of my aunts back condition while performing the massage and I appreciate that. The staff makes rounds every night in person to ensure you have whatever you need at the moment and for the next morning. They offer free breakfast, which you can order up to the room. I will definitely come back.
Stayed 4 nights in Jun 2017
Response from Revenue Manager on 3 Jul 2017
Dear Samira, Thank you very much for staying with us and for sharing this feedback. We are glad to hear you had a very nice stay with us, and specially that our staff was as good as you expected. We hope to be your host next time you visit San Rafael. Thank you again, best regards, TOWER INN & SUITES

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and excellent pool
Comfortable hotel with a very nice pool area. Good breakfast. Room contained two double beds with one wall entirely mirrored - unusual!

8/10 Good

russell, San Francisco

Liked: Cleanliness, staff & service, room comfort
This Tower stands straight and tall, never leans
This hotel has been my on-again, off-again home in San Rafael. Many of the staff's faces have not changed much over the years. A really excellent place to stay; a worthy stay in any city, let alone San Rafael.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but overpriced
Breakfast needs a little bit of improvement. Overall a good stay but overpriced for what you get in return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Oinion about Tower Inn Hotel
Overall the experincia was good but we consider the price is a little high for the quality of the Hotel. I would say the rate of the Hotel is 3 Stars. Thanks and Regards.

6/10 Okay

Verified traveller

Disliked: Staff & service
Mediocre hotel and service
Service was not great. They had our Expedia reservation wrong, only had it for one room, not the two we had paid for. We asked for a bottle water in our room, but they said we didn't get one because we had only a "standard room" so we had to go to the bar in the casino and pay for a couple of bottles of water to take to our room. Free Parkin was nice, and free breakfast was good, but rooms we very "so so".

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in San Rafael
Everything was good except the legendary scrambled eggs they make. They are awful! runny, bland and weird tasting. If they could improve that important part of their breakfast it would improve the overall experience tremendously!

8/10 Good

Douglas, Harvie Hts, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vaue in San Rafael
It's the best choice in the city - wi-fi in every room, a decent spa with massage, a nice desayuno breakfast in the morning. Staff is helpful and generally cheerful. And it's very reasonably priced.

10/10 Excellent

Adrian Javier

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es muy confortable. El personal muy atento. El área de pileta es muy linda y está siempre impecable. Muy recomendable
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo ! limpieza, calidad y buen desayuno. Super bien ubicado. Hermoso lugar.
Stayed 2 nights in Aug 2023

10/10 Excellent

Leandro

Liked: Property conditions & facilities
Exceções
Incrível! Hotel muito bom e bem situado. Atendimento gentil. Bom preço, ainda mais se pago em moeda local. Fazendo-se o câmbio na rua, paga-se 80 dólares ou menos a diária. Hoje havia neve visível da janela do quarto nas cordilheiras. Amamos.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ezequiel

Stayed 6 nights in Jun 2023

10/10 Excellent

MIGUEL EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion excelente
Stayed 2 nights in Mar 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El check in fue rápido, muy amables, en el restaurante fueron muy amables y muy buena la comida.
Stayed 1 night in Sep 2022

8/10 Good

Vivian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buen desayuno y atención del personal. No me gustó que habiendo suites disponibles con buena vista tuve que bajar a pedir el cambio de habitación ya que mi vista era un techo de estacionamiento. Lo bueno es que enseguida accedieron a hacer el cambio
Stayed 2 nights in Sep 2022

10/10 Excellent

adriana

Stayed 1 night in Aug 2022

10/10 Excellent

FRANCISCO

Stayed 1 night in Jul 2022

6/10 Okay

Pablo

Stayed 2 nights in Apr 2022

10/10 Excellent

Maria Alejandra

Stayed 1 night in Apr 2022

6/10 Okay

SILVIA BEATRIZ

Stayed 3 nights in Apr 2022

10/10 Excellent

María Isabel

Stayed 2 nights in Mar 2022
Response from . on 29 Mar 2022
Buenos días Muchas gracias por su apreciación. Será un gusto poder recibirlos nuevamente en Tower Inn & Suites. Saludos cordiales.

10/10 Excellent

Osvaldo Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención y la amabilidad. Muy bien ubicado, excelente las instalaciones
Stayed 1 night in Jan 2022

6/10 Okay

Juan Alberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nos dieron una habitación junto al cuarto de máquinas (Motor de ascensores y bombas de agua o algo así) que molestaba e impediacdormir
Stayed 2 nights in Jan 2022

10/10 Excellent

Patricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción para hospedarse en San Rafael
Hotel con buena ubicación. Estacionamiento cómodo, techado en un primer subsuelo con seguridad. Excelente atención del personal. Restaurant de calidad y casino anexo para entretenimiento.
Stayed 1 night in Sep 2021

8/10 Good

Maria Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Liliana

Stayed 2 nights in Jan 2021

8/10 Good

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien .lástima q en la habitación era permanente el ruido de los extractores del casino|
Stayed 2 nights in Jan 2021

10/10 Excellent

VALERIA LORENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service
Muy buen desayuno, estacionamiento gratis Flojo el aire acondicionado y un frigobar que no enfriaba
Stayed 2 nights in Mar 2020

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la atención, si se quedaron chicos con el tema pileta y reposeras teniendo tantas habitaciones el hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness
Stayed 4 nights in Dec 2019

8/10 Good

WALTER DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
El hotel es lindo, está bien ubicado, las instalaciones están bien, igualmente esperaba más. Lo que si me disgustó mucho, es que todas las habitaciones que dan a la piscina no tienen posibilidad alguna de tomar un descanso o dormir siesta porque la música que llega del patio es fortísima y para peor horrible. Soporté tardes enteras de cuarteto y cumbia a un volumen ensordecedor. La limpieza de los muebles del patio dejan un poco que desear. El desayuno es bueno.
Stayed 2 nights in Dec 2019

8/10 Good

Alan Rodolfo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Sergio Ariel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelete todo
Stayed 1 night in Oct 2019