Dear Leslee,Thank you for taking the time to share your feedback. We apologize that your stay did not meet your expectations and that there were several issues with your room and our amenities. We strive to provide a comfortable and enjoyable experience for our guests, and it’s clear that we fell short in your case.We regret that the room did not match the photos online and that you experienced water leakage and issues with the AC and smell. Your comments have been shared with our maintenance and housekeeping teams to address these concerns immediately.We also apologize for the inconvenience caused by the out-of-order hot tub and the closure of our rooftop facilities. We understand how these amenities impact your stay, and we are working on improvements.Thank you for your honest review. We hope to have the opportunity to better serve you in the future.

Dear Alondra,Thank you for your wonderful review! We're delighted to hear that you loved our rooftop. It’s one of our favorite features too! We hope to welcome you back soon for another enjoyable experience.

Dear Nathan,Thank you for your fantastic review! We are delighted to hear that you received excellent service during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back soon.

Dear Shianne Marie,Thank you for your review and for sharing your feedback with us. We're glad to hear that you enjoyed most aspects of your stay. However, we apologize for the discomfort you experienced with the bed. Your comments are valuable, and we will certainly look into this issue to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you back and provide an even better stay.

Dear Adolfo,Thank you for your fantastic review! We are delighted to hear that you received excellent service during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back soon.

Dear Illustria,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our staff friendly and our location convenient for food, shopping, and more. It was a pleasure having you as our guest, and we look forward to welcoming you back for another great stay in the future.

Dear Jennifer,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. It is disappointing to hear about the condition of your room, the lack of amenities, and the inconvenience caused by our ongoing renovations, which should have been communicated to you beforehand.The state of the rooftop facilities and the miscommunication about their availability are unacceptable, and we are addressing these matters urgently. The health and safety of our guests are our top priorities, and your comments about the hot tub have been forwarded to our maintenance team for immediate action.Your experience does not reflect the standards we strive to uphold, and we are committed to making necessary improvements. We hope to have the opportunity to regain your trust and provide a better experience in the future.

Dear Contrice,Thank you for taking the time to share your feedback with us. We regret to hear that your experience with the rooftop jacuzzi did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused during your stay.Ensuring that all of our amenities are in perfect working order is a top priority for us, and we are disappointed to learn that the jacuzzi was not functioning properly during your visit. Rest assured, we are actively addressing this issue to ensure that it is resolved promptly.We truly appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Dear Steve,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and it's wonderful to know that we succeeded in delivering on that promise.Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience on Expedia. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

dear Jacob,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us.We understand the importance of a comfortable and relaxing stay, and it is disappointing to hear that the condition of your room did not meet your expectations. We apologize for any disturbance caused by noise from neighboring guests and for the issues with the hot tub and rooftop bar. Rest assured, we are taking immediate steps to address these concerns and ensure that all facilities are in proper working order for our guests.We value your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you so much, Keyanna, for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our property conveniently located. Our rooftop is indeed a favorite spot for many guests, and we're delighted you found it to be a great vibe. We appreciate your feedback regarding the jacuzzi temperature. We'll certainly look into this to ensure it meets our guests' expectations in the future. Furthermore, we can't wait to welcome you back for another wonderful stay, and thank you for recommending us! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Thank you, Danny, for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a great experience during your stay with us. If you have any specific feedback or suggestions on how we can further improve our services, we'd love to hear them. Your input helps us ensure that every guest has a wonderful stay with us.We hope to have the pleasure of welcoming you back again soon! If there's anything else we can assist you with, please don't hesitate to reach out.

Hello Mackenzie,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that you found our staff to be very friendly and that you appreciated the convenient location of our hotel.We apologize for any disappointment caused by the condition of our property not meeting your expectations. We take your feedback seriously and will address the issues you mentioned, such as stains on the carpet, scratched/dented furniture, and the cold tub with non-working jets. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we will take steps to improve the overall condition of our facilities.We appreciate your understanding and patience and are pleased to hear that our team made efforts to keep the property clean despite these challenges.If you decide to give us another chance in the future, we would love the opportunity to provide you with a much-improved experience. Please feel free to reach out to us directly if there's anything we can do to assist you further.Thank you for choosing our hotel and for your valuable feedback.

Hello Javier,Thank you for leaving your positive feedback on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us and that you would choose to stay again in the future.We look forward to welcoming you back for another excellent stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thanks again for choosing us as your accommodation and for sharing your feedback!

Thank you for sharing your positive feedback on Expedia! We're delighted to hear that you loved our rooftop area during your stay with us.Our rooftop is indeed a special feature of our hotel, offering stunning views and a relaxing atmosphere. We're glad you enjoyed it!We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please let us know.Thanks again for choosing our hotel and for sharing your experience

Hello Ramel,Thank you for taking the time to share your feedback on Expedia. We appreciate your comments and are glad to hear that you found our hotel to be located in a nice area.We apologize for any inconvenience regarding the pool and jacuzzi not working properly during your stay. We will address these issues promptly to ensure a better experience for our guests in the future. Additionally, we'll look into the mold smell in the hallway and room to rectify the situation immediately.

Hello Katherin,Thank you for sharing your positive experience with us on Expedia! We're thrilled to hear that you found our hotel to be a very good place to stay and that you appreciated the service provided by our team.Providing excellent service and creating a helpful environment for our guests is always our top priority.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you for choosing our hotel and for your kind words!

¡Hola Chasity!Lamentamos mucho escuchar que tu experiencia no estuvo a la altura de tus expectativas. Queremos aclarar que en nuestro sitio web no promocionamos tener piscina ni ofrecer desayuno gratuito. Nos esforzamos por brindar información precisa y detallada sobre los servicios que ofrecemos para evitar cualquier malentendido.Sin embargo, apreciamos tus comentarios y tomaremos en cuenta tus observaciones para mejorar nuestra comunicación con respecto a los servicios disponibles en nuestro establecimiento. Esperamos que, a pesar de este inconveniente, hayas podido disfrutar de tu estadía en nuestro hotel y que nos des la oportunidad de atenderte nuevamente en el futuro.Gracias por compartir tu experiencia con nosotros.

¡Muchísimas gracias por tu increíble calificación de 5 sobre 5 en Expedia! Nos alegra enormemente saber que tu experiencia con nosotros fue excepcional.

¡Hola Ernesto!Gracias por tomarte el tiempo para dejarnos tus comentarios en Expedia. Apreciamos sinceramente tus palabras y estamos encantados de saber que tu experiencia en nuestro hotel fue positiva en general.

Hello Andrea,Thank you for taking the time to leave your feedback on Expedia. We sincerely appreciate your kind words and are delighted to hear that your overall experience at our hotel was positive.We hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.Thank you once again for choosing our hotel and for sharing your opinion!

Hello Jacqueline,Thank you for sharing your experience on Expedia! We're thrilled to hear that you found our hotel to be very quiet and comfortable. Providing a peaceful and cozy environment for our guests is always our priority.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back for another excellent experience.

Hello Jacqueline,Thank you for sharing your experience on Expedia! We're thrilled to hear that you found our hotel to be very quiet and comfortable. Providing a peaceful and cozy environment for our guests is always our priority.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back for another excellent experience.

Hello Casimir,Thank you for sharing your experience on Expedia! We're thrilled to hear that you found our hotel to be very quiet and comfortable. Providing a peaceful and cozy environment for our guests is always our priority.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back for another excellent experience.

Thank you for your feedback, Zusana. We apologize for the inconvenience with the TV signal and the delay in getting it fixed. We understand how important it is to have a functional TV, especially when not feeling well. We'll address this issue with our staff to ensure a better experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Dear Kwame,Thank you for your fantastic review! We are delighted to hear that you received excellent service during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back soon.

Thank you for sharing your feedback, Emanuel. We apologize for the plumbing issues you experienced and any inconvenience caused by the delay in receiving towels. We appreciate your patience and understanding. We'll address the staffing and maintenance issues to ensure a better experience for our guests in the future. If you have any further concerns, please feel free to reach out to us.

Thank you for sharing your experience, Briana. We apologize for falling short of your expectations. If there are any specific issues you encountered during your stay, please let us know so we can address them promptly. Your feedback is valuable to us as we strive to improve our services.

Dear Magaly,Thank you for your fantastic rating! We're delighted you had a wonderful stay. Your satisfaction means the world to us, and we can't wait to welcome you back.

Dear Rochelle,Thank you for sharing your feedback. We apologize for any shortcomings in your experience. Your satisfaction is our priority, and we're committed to improving. If you'd like to discuss further, please reach out. We hope to welcome you back for a better stay.

Thank you for your feedback, Olivia! If you have any questions or special requests for your next visit, feel free to contact us. We're here to ensure you have a great experience every time you stay with us. We look forward to seeing you again soon at our hotel. Have a wonderful day!

Thank you for your positive feedback, Angel! We're glad to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with easy access to nearby attractions and amenities. If you have any other comments or suggestions, feel free to let us know. We look forward to welcoming you back on your next visit!

Dear Jeraldine,Thank you for staying with us. We sincerely apologize for the inconvenience caused by the bed noise. We are working to improve. We hope to welcome you again soon.Best regards,Luis G. Souto ReyesFront Desk agentThe Wave Hotel Condado

Thank you for your review, Giselle! We're delighted to hear that you found our staff helpful and friendly during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Thank you for your feedback, Tyrik! We're glad to hear that you enjoyed your stay with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

Thank you for sharing your feedback, Jacques. We appreciate your honest review and are glad to hear that you found our staff friendly and enjoyed the ambiance of our establishment. We apologize for any inconvenience you experienced with the temperature of the water, the firmness of the beds, the non-functional jacuzzi, and the leak in the lobby. Rest assured, we take your comments seriously, and we will address these issues promptly to enhance the overall experience for our guests. Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact us directly.

Thank you, Vanessa, for sharing your delightful 5-star review with us! We're thrilled to learn that you had a wonderful experience during your stay. We look forward to the opportunity to welcome you back for another fantastic stay in the future! Should you need any assistance or have any questions, please don't hesitate to reach out to us.

Thank you, Adriana, for your excellent rating and for highlighting our accessibility! Ensuring that all our guests feel comfortable and accommodated is a top priority for us, and we're thrilled to hear that you found our facilities accessible. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back in the future!

Thank you for your review, Julie! We're glad to hear that your three-day stay with us was a pleasant experience overall. We're constantly striving to improve, so if there are any specific areas where you feel we could enhance the experience further, please feel free to share your feedback. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future!

That's fantastic feedback, Reynaldo! We're thrilled to hear that you received excellent assistance from our manager upon your arrival. Providing exceptional service is always our priority, and we're delighted that it made a positive impact on your experience. Thank you for taking the time to share your feedback with us. We look forward to welcoming you back in the future!

Thank you, Da, for taking the time to leave us a review! We're glad to see that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back in the future!

Thank you so much for your wonderful feedback, Nateisha! We're thrilled to hear that you enjoyed your stay at the Wave Hotel in San Juan and that our location and friendly staff made your trip memorable. We appreciate your feedback regarding the fridge and apologize for any inconvenience it may have caused. We'll make sure to address this issue to ensure a better experience for our future guests.We hope to welcome you back again soon for another enjoyable stay!

Thank you for your positive feedback, Daniella Marie! We're glad to hear that you had a great experience during your stay. We'll be sure to share your kind words with our staff. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

You're very welcome, Kayla! We're delighted to hear that you had an amazing stay with us. We look forward to welcoming you back soon for another wonderful experience!

Thank you for sharing your feedback, Yvette. We're sorry to hear that your experience did not meet your expectations. If there are any specific issues you'd like us to address or if there's anything we can do to improve, please let us know. We value your input and strive to make every guest's stay as enjoyable as possible.

Thank you for your feedback, Ava! We're glad to hear that you found our hotel convenient and that you got what you expected. We strive to provide a comfortable and hassle-free experience for all our guests. We look forward to welcoming you back on your next visit! If there's anything specific you'd like us to improve for your next stay, please let us know.

Thank you for sharing your feedback, Brianne. We apologize for the issues you experienced during your stay. We take cleanliness and maintenance very seriously, and we will address the issues with the rooms, including the smell and cleanliness, with our housekeeping team to ensure a more pleasant experience for our guests. We also apologize for any inconvenience regarding the rooftop bar and jacuzzi. We will investigate and address these concerns promptly. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.