Dear Rafael,Thank you for your review and for highlighting our good location. We're pleased to hear that it contributed positively to your experience with us. We strive to ensure our guests enjoy not only their stay within our hotel but also the convenience of exploring the surrounding area.If there are other aspects of your stay that you enjoyed or specific areas where you think we could improve, we would love to hear more about your experience. Your feedback is essential to us as we continually seek to enhance our services.We hope to welcome you back soon for an even better experience. Please don't hesitate to reach out if there's anything we can do to make your next visit more enjoyable.

Dear Valerie,Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply sorry to hear that your experience was negatively impacted by the construction and the condition of our rooms. It is our goal to provide a comfortable and pleasant environment for all our guests, and it is clear we fell short in your case.The issues you've highlighted, including the noise from construction, the outdated furniture, and the lack of proper ventilation, are of great concern to us. We understand how these factors can significantly affect your comfort and overall satisfaction.Please be assured that we are taking your feedback seriously and are already working on addressing these concerns. The construction is part of our effort to update and improve our facilities. We are also reviewing our room amenities and ventilation systems to ensure they meet our guests' expectations for comfort and quality.We sincerely apologize for any inconvenience and discomfort you experienced during your stay. We value your patronage and would welcome the opportunity to make things right. If you are willing to give us another chance, please contact me directly so we can ensure your next stay is comfortable and enjoyable.Thank you again for your review. We hope to have the opportunity to welcome you back in the future and provide a much improved experience.

Dear Donaline Ivette,Thank you so much for awarding us a perfect 5-star rating! We are delighted to know that you had an excellent experience at our hotel. While your review didn't include specific details, your high rating speaks volumes, and we truly appreciate your feedback.Our team strives to provide outstanding service and a memorable stay for every guest, and it's encouraging to see that we met your expectations. If there's anything particular you enjoyed or suggestions for how we could make future stays even better, we'd love to hear more about your experience.We look forward to the opportunity to welcome you back soon for another wonderful visit. If there's anything we can do to enhance your next stay, please don't hesitate to let us know.

Dear Stephen,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disturbance caused by the construction work during your visit. We understand how important a peaceful and comfortable environment is for our guests, especially when looking to relax and enjoy their time away from home.Please be assured that we are working closely with our construction teams to manage and minimize noise, as well as to limit the impact of our renovation efforts on our guests' experience. We regret that we were unable to prevent this disruption during your stay.We value your comfort and satisfaction and would appreciate the opportunity to make things right. If your travels bring you back to our area, we hope you will consider giving us another chance to provide you with a more peaceful and enjoyable stay.

Dear Ruth,Thank you for taking the time to leave us a 4-star rating on Expedia. We're glad to see your positive feedback and appreciate your succinct affirmation.We look forward to the opportunity to welcome you back in the future and aim to make your next stay even more satisfying. If there's anything we can do to assist you further, please don't hesitate to reach out.

Dear Omar,Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us and found our staff amazing and friendly. Our team strives to provide exceptional service and create a welcoming environment for all our guests, so your positive feedback is incredibly gratifying.It's always our goal to ensure every guest has a memorable and enjoyable experience, and we're delighted to know we were able to achieve this for you.We look forward to the opportunity to welcome you back in the future for another great stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear Sam,Thank you for your wonderful 5-star review! We are delighted to hear that you found our hotel to be clean, quiet, and conveniently located close to the beach as well as various dining and drinking options. Our staff will be thrilled to know that their efforts to create a pleasant environment were appreciated and contributed to your positive experience.It's especially gratifying to read that you would choose to stay with us again and that you enjoyed the boutique atmosphere of our hotel. We aim to provide a unique and memorable experience for each of our guests, and your feedback affirms that we are on the right track.We look forward to the opportunity to welcome you back for another lovely stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear Scott,Thank you for your review and for sharing your experience of being relocated to Abitta. We're glad to hear that you found your alternative accommodation nice and that the transition was a positive one.We understand that changes to reservations can be inconvenient, and we appreciate your flexibility and understanding during this process. Our priority is always to ensure that our guests enjoy a comfortable and enjoyable stay, even if it means providing accommodations at a partner hotel.We hope you had a pleasant experience exploring the area and making the most of your stay. If there's anything specific that stood out to you about your stay, or if there are areas where you think we could improve, we'd love to hear from you.Looking forward to the opportunity to welcome you back, hopefully at our original location once circumstances allow. We are committed to ensuring your next stay with us, or at any partner property, is even more satisfying.

Dear Marlene,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We understand how the external construction, the condition of the street, and the issues with our elevator could significantly impact your comfort and overall experience.We apologize for the confusion regarding the continental breakfast. It appears there was a misunderstanding but we do not have a continental breakfast. We send our guests to the restaurant next door for breakfast Condado Gastrobar.You will be happy to know our elevator is receiving an overhaul so that should not be a problem in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back under improved conditions.

Response to Maria-Teresa's Review on Expedia - Feb 26, 2024Dear Maria-Teresa,Thank you for the wonderful 5-star review! We're thrilled to hear that you found our pricing competitive for the great location we offer. It's especially rewarding to know that our staff's helpfulness and friendliness stood out during your stay.Our team is dedicated to ensuring that every guest feels welcome and valued, and your positive feedback is a testament to their hard work. We strive to provide an exceptional experience for all our guests, and it's gratifying to know we succeeded with your visit.We look forward to the opportunity to welcome you back in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear Mark,Thank you for your review and for acknowledging the value you found in staying with us, despite the ongoing renovations. We understand that the current setup, with the office and rooms being in separate buildings, can be less than ideal and we appreciate your patience and understanding during this period of transition.We're working diligently to complete the construction as quickly and efficiently as possible, with the goal of minimizing inconvenience to our guests while also enhancing our facilities for future stays.We're glad that, overall, you found your stay to be nice for the price and we're eager to welcome you back once our renovations are complete. We're confident that the improvements will make your next visit even more enjoyable.Thank you again for choosing us for your stay and for your constructive feedback. We hope to have the pleasure of hosting you again in the near future, under more polished and convenient conditions.

Dear Irvin,Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear about the issues you encountered, including the construction activity that was not communicated prior to your arrival, the discrepancy between our advertised rooms and your actual accommodations, and the unacceptable condition of your room.Please accept our sincerest apologies for the discomfort and inconvenience this caused you and your party. It is our priority to ensure that our guests have a comfortable and enjoyable stay, and it is clear we fell short of this commitment in your case.We are glad to know that your request to move to another hotel was honored promptly. Nonetheless, we recognize the seriousness of your experience and are taking immediate actions to address the concerns you've raised, including rigorous inspection and pest control measures to ensure that our standards for cleanliness and accuracy in our advertising are upheld.We appreciate your feedback as it is crucial for us to improve and prevent similar situations in the future. Although your recent experience was not reflective of the high standards we strive to maintain, we hope you will consider giving us another opportunity to restore your faith in our hotel.Should you wish to discuss your experience further or have any additional suggestions for improvement, please do not hesitate to reach out to me directly.

Dear Becky,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for any inconvenience you experienced due to the ongoing renovations and the check-in process at a different location. We understand how these aspects could lead to disappointment, and we sincerely regret any discomfort or confusion this may have caused.Our goal is to enhance our facilities and services through these renovations, aiming to provide an improved experience for all our guests. We acknowledge that we should have communicated more effectively about the renovation process and the temporary check-in arrangements.Please be assured, we are taking your feedback seriously and are working to streamline our processes and improve communication to ensure a smoother experience for our guests in the future.We hope that you will consider giving us another opportunity to host you after our renovations are complete, allowing us to provide the level of comfort and service you expect and deserve.Thank you once again for your review. We value your input and hope to welcome you back in the future.

Dear Yolanda,Thank you for taking the time to leave an 8 out of 10 rating following your stay at El Canario Lagoon Hotel. We are pleased to know that your experience with us was largely positive, though it seems there may have been some areas that didn't fully meet your expectations.We value the feedback of our guests immensely and would be grateful to learn more about your stay. If there are specific aspects of our service or facilities that you feel could be improved, please feel free to share them with us. Your insights are crucial in helping us enhance our guest experience.We are committed to providing the highest level of service and comfort to our guests, and your suggestions play a key role in our ongoing efforts to improve.Thank you again for choosing El Canario Lagoon Hotel, and we hope to have the opportunity to host you again, perhaps even achieving a perfect score next time!

Dear Charles,Thank you for your feedback regarding your recent accommodation experience. We are pleased to hear that your stay was enjoyable and that you found the staff there to be nice and helpful. Your comfort and satisfaction are of the utmost importance to us, and we could accommodate your wife's needs with the handicap scooter.While we regret that you were unable to experience El Canario Lagoon Hotel this time, we hope to have the opportunity to welcome you in the future once our renovations are complete. We are working diligently to enhance our facilities, including better accessibility features, to ensure a comfortable and enjoyable stay for all our guests.Thank you for your understanding and for sharing your experience. We look forward to the chance to host you at El Canario Lagoon Hotel in the future.

Dear Emelie,Thank you for taking the time to leave a rating for your recent stay at El Canario Lagoon Hotel. We notice that you have given us a score of 2 out of 5, which signals to us that there were aspects of your stay that did not meet your expectations.We are genuinely committed to delivering a high-quality experience to all our guests, and your feedback is crucial in helping us understand where we may have fallen short. If you could provide more details on any specific issues or areas of dissatisfaction, it would greatly aid us in addressing these concerns promptly and effectively. Please feel free to reach out to us directly with any further comments or concerns.We hope to have another chance to host you and offer a stay that aligns more closely with the high standards we strive to uphold.

Dear Gil Santiago,Thank you for awarding El Canario Lagoon Hotel a 5-star rating on Expedia. While your review does not include specific comments, your high rating speaks volumes, and we are delighted to know that you enjoyed your stay with us.Our team is dedicated to providing a memorable and comfortable experience for all our guests, and it is rewarding to see our efforts reflected in your positive feedback. We continuously strive to maintain and improve our standards to ensure every stay is a pleasant one.We would love to hear more about what you particularly enjoyed during your stay, as your insights help us to continue enhancing our services. If you wish to share any details or have suggestions, please do not hesitate to reach out.Looking forward to welcoming you back to El Canario Lagoon Hotel in the future for another exceptional experience.

Dear Elizabeth,Thank you for taking the time to rate your recent stay at El Canario Lagoon Hotel. We notice that your review was rated 2 out of 5, and we are concerned that your experience did not meet your expectations.We take feedback from our guests very seriously and are committed to providing a high standard of service and comfort. If there were specific aspects of your stay that were not satisfactory, we would greatly appreciate it if you could share more details with us. Your insights are invaluable in helping us identify areas where we need to improve.Your satisfaction is important to us, and we hope to have another chance to provide you with a better experience in the future.

Dear Blanca,Thank you so much for your 5-star rating on Expedia. While your review didn't include specific details, we are heartened to assume that your experience with us at El Canario Lagoon Hotel was thoroughly enjoyable and met your expectations.We are committed to providing our guests with the highest level of service and comfort, and it's always rewarding to receive such positive feedback. Your high rating serves as a wonderful encouragement to our entire team, and we will definitely share your appreciation with them.We would be delighted to hear more about your stay if you wish to share. Feedback from our guests is invaluable in helping us to continually enhance our services and ensure we are delivering the best possible experience.We look forward to the opportunity to welcome you back in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.

Dear Chelinh,Thank you for taking the time to leave a review following your stay. We understand that you were booked with El Canario Lagoon Hotel, and due to our ongoing renovations, we arranged for your accommodation next door.We are pleased to hear that you found the alternative accommodation satisfactory and worthy of a 4-star rating. It is our priority to ensure that our guests are comfortably accommodated, even in times of unexpected changes.We hope that once the renovations at El Canario are complete, you will consider giving us the opportunity to welcome you to our refreshed and enhanced facilities. Our aim is to provide an even better experience that aligns with your expectations and our standards.Thank you again for your understanding and flexibility. We look forward to the chance to host you in the future under improved conditions.

Dear Lydia,Thank you for taking the time to leave us such a wonderful review on Expedia. We are thrilled to hear that you found our staff great and attentive during your stay at El Canario Lagoon Hotel.Our team takes great pride in delivering exceptional service, and your kind words serve as a fantastic encouragement to all of us. It's our goal to ensure every guest feels welcomed and well cared for.We look forward to the opportunity of hosting you again in the future for another memorable experience. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

Dear Leon,We are truly grateful for your fantastic review and the perfect score on Hotels.com. It's a pleasure to learn that our customer service was exceptional and that you found your room to be very clean and well-equipped with all the amenities you needed. We're especially glad that the big 50-inch TV was a highlight for you!Our team at El Canario Lagoon Hotel strives to provide a 5-star experience for every guest, and your feedback is a wonderful affirmation of our efforts. We are committed to maintaining the high standards that you enjoyed during your stay.Thank you again for choosing us and for your kind words. We eagerly look forward to welcoming you back for another excellent stay in the future.

Dear Tynair,Thank you so much for sharing your delightful experience with us at El Canario Lagoon Hotel. We are thrilled to hear that our customer service met your expectations and contributed to a wonderful stay. It is heartening to know that you thoroughly enjoyed your time with us.Your willingness to book with us again is the highest compliment we can receive, and we eagerly look forward to welcoming you back. Should you have any special requests or preferences for your next stay, please feel free to let us know. We are always here to ensure your experience is as enjoyable as the last.

Dear Natasha,Thank you for your review and understanding. We apologize for the inconvenience caused by our ongoing construction. We're pleased to hear that you enjoyed your stay at the Abitta and the breakfast at the Holiday Inn Express.Once our renovations are complete, we hope you'll consider staying with us directly in the future. We're confident that your experience will be even better, and we look forward to welcoming you back to El Canario.If you have any suggestions or specific feedback to share, please feel free to let us know. Your input is valuable to us as we strive to improve our services.

Dear Carlos,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that your overall experience was positive.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them with us. We value your input and always aim to improve our services based on our guests' feedback.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Dear Yahir,Thank you for taking the time to leave your feedback, and we're delighted to hear that you had a great vacation with us. If you have any additional comments or if there's anything specific you'd like to share about your experience, please feel free to reach out. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

Dear Hien,Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you had an enjoyable experience.Your feedback is important to us, and if you have any specific comments or suggestions on how we can make your next visit even better, please don't hesitate to share. We always strive to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back for another great stay in the future.

Dear Neil,We appreciate your understanding and patience as we work to improve our facilities to provide a better experience for our guests. If you have any further comments or suggestions, please feel free to share them with us. Your input is valuable as we continue to make enhancements to our property.We do offer valet parking as a convenience to our guests. I am sorry you did not take advantage of it.We hope to have the opportunity to welcome you back in the future, and we thank you for choosing us as your accommodation.

Dear Cynthia Concepcion,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room nice during your stay.If you have any further comments or suggestions, please don't hesitate to share them. We always aim to provide the best possible experience for our guests, and your input helps us in achieving this.We look forward to welcoming you back for another enjoyable stay in the future.

Dear Sandra,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience fell short of your expectations. Your feedback is important to us, and we would like to learn more about your specific concerns to better address them.If you could kindly provide more details about your stay and the issues you encountered, we would greatly appreciate it. This information will help us identify areas for improvement and take corrective action where necessary.Once again, we apologize for any inconveniences you experienced during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

Dear Cristal,Thank you so much for taking the time to leave a review of your recent stay with us. We greatly appreciate your kind words and positive feedback.It's wonderful to hear that our staff made a positive impression on your stay and that they went above and beyond to ensure your comfort. Providing exceptional service and creating a welcoming environment for our guests is always our top priority, and we're delighted to know we succeeded during your visit.If you have any additional feedback or if there's anything else we can do to make your future stays even better, please feel free to let us know. We're here to assist you in any way we can.We look forward to welcoming you back on your next visit, and until then, safe travels!

Dear Wanda,Thank you for taking the time to share your feedback regarding your recent stay. We value your input as it helps us understand the guest experience better.It's clear that your stay didn't meet your expectations, and we apologize for any inconvenience you may have encountered. We would appreciate more detailed feedback if you have any specific concerns or suggestions for improvement.Please know that we take guest feedback seriously, and we are committed to making any necessary changes to enhance our guests' experience in the future.If you have any further comments or if there's anything we can do to address your concerns, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Dear Hien,Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you had an enjoyable experience.Your feedback is important to us, and if you have any specific comments or suggestions on how we can make your next visit even better, please don't hesitate to share. We always strive to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back for another great stay in the future.

Thank you for taking the time to leave a review. We appreciate your feedback, and we're here to assist you with any questions or concerns you may have. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If there's anything specific you'd like to discuss or if you have any questions, please feel free to reach out to us. We value your input and look forward to exceeding your expectations on your next visit.

Thank you for the fantastic rating! We're delighted to hear that you had a great experience during your stay. If you have any specific feedback or if there's anything else you'd like to share about your visit, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon for another wonderful stay.

Dear Tamara,Thank you for taking the time to share your feedback. We apologize that your stay with us did not meet your expectations.We understand that our building is older, and we have plans for renovations in the future to address this. We also regret any inconvenience caused by the noise from the surrounding area and construction.We appreciate your input as it helps us improve, and we hope you consider giving us another chance in the future. If you have any specific suggestions or concerns, please feel free to reach out.

Dear Carla,Thank you so much for taking the time to share your experience at El Canario. We are delighted to hear that we could accommodate you after your initial mishap, and that you had a pleasant stay with us.It's wonderful to know that you found our location convenient and our neighborhood safe. We always strive to provide our guests with a comfortable and welcoming environment, and it's truly rewarding to receive your positive feedback.We appreciate your recommendation and hope to have the pleasure of hosting you again in the future. If you ever return to our area, don't hesitate to reach out. Safe travels!

Dear Christos,We deeply regret that your experience at our hotel did not meet your expectations, and we sincerely apologize for the inconvenience you encountered during your stay. Your feedback is important to us, and we take it seriously.We are particularly concerned about the issues you mentioned, such as the noisy and dirty room and the expired yogurt, and we will investigate these matters to ensure they are properly addressed. Additionally, we understand your frustration regarding the refund request for the nights you did not stay, and we will review our policies to prevent such misunderstandings in the future.Please know that your feedback will be used to make improvements and to ensure that similar issues do not occur in the future. We appreciate your honesty and hope you would consider giving us another chance to provide you with a better experience should your travels bring you back to our area.

Dear Edwin,We are deeply sorry to hear about the negative experiences you encountered during your stay with us. This is certainly not the level of service and comfort we aim to provide our guests. Your feedback is valuable to us, and we take it seriously. We sincerely apologize for the issues with the elevator, room cleanliness, and the condition of the room.We assure you that we will investigate these matters and take appropriate actions to prevent such situations from happening in the future. It is disappointing to hear that you felt your concerns were not properly addressed, and for this, we apologize as well.We appreciate your feedback, as it helps us improve and ensure a better experience for our guests. We hope you would consider giving us another opportunity to provide you with the stay you expected and deserve.

Estimado Carlos,Lamentamos mucho las molestias que experimentaste durante tu estancia en nuestro hotel. Pedimos disculpas por los problemas con el ascensor y la construcción cercana. También lamentamos que no hayamos cumplido con tus expectativas en términos de limpieza. Apreciamos tus comentarios y los tomaremos en cuenta para mejorar nuestros servicios y condiciones. Esperamos que nos des otra oportunidad para ofrecerte una experiencia más positiva en el futuro.

Dear Rafael,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the water spill from the lagoon. We understand how this could have affected your mobility and comfort during your stay. Please know that we take your comments seriously and will look into addressing this issue to prevent such situations in the future. We are currently working with the city as the situation with the lagoon affects not only us, but the residents of the condos in the area. We hope you were still able to enjoy your time with us and that you will consider staying with us again in the future.

Dear Melvin,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel.Our team works hard to provide our guests with the best possible experience, and we are thrilled to know that our efforts made your stay enjoyable.We appreciate your kind words and the perfect rating. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.If you have any special requests or additional feedback to share, please feel free to reach out. We're here to ensure you have a memorable and comfortable stay.

Dear Victor,Thank you so much for taking the time to share your perfect score and positive experience with us! We're thrilled to know that you had such a great stay. Our team works hard to provide excellent service, and it's rewarding to hear that we succeeded in making your stay enjoyable. If you have any further feedback or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Dear Lucienne,Thank you for your wonderful review! We're thrilled to hear that you found our hotel clean and accommodating. We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.

Dear Tavares,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as it helps us identify areas for improvement. If you have any specific concerns or suggestions, please feel free to reach out to our guest services team. We hope to have the opportunity to make it up to you in the future.

Dear Eldia,Thank you for your positive review! We're glad to hear that you had a pleasant stay and that our team members provided you with a great experience. Your feedback about breakfast options is appreciated as well. We're always looking for ways to enhance our offerings, so we'll definitely take your input into consideration. If you have any other suggestions or preferences, feel free to let us know. We hope to welcome you back in the future and provide you with an even better experience.

Dear Neoyuyen Penelope,Thank you so much for sharing your positive feedback with us! We're delighted to hear that you enjoyed our attentive customer service and the convenient location. Your suggestion about the bed size is duly noted, and we appreciate your input. We hope to have the opportunity to welcome you back again soon. If there's anything else you'd like to share or any specific preferences you have, please feel free to reach out to us.

Dear Ana,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay. If you have any more feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back again in the future.

Dear Taniky Tamara,Thank you for taking the time to leave us a review. We appreciate your understanding regarding the elevator situation. We're glad to know that our budget-friendly accommodations, delicious breakfast, and friendly staff made your stay enjoyable. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future. If there's anything else you'd like to share or if you have any questions, please don't hesitate to reach out.

Dear Ashlyn,Thank you for sharing your feedback with us! We're thrilled to hear that our convenient location by the beach, as well as the proximity to restaurants and shopping, contributed to your positive experience. We hope you had a great time exploring the area. If there's anything else you'd like to share or if you're planning to visit us again in the future, feel free to let us know. We can't wait to welcome you back for another fantastic stay.