Free daily buffet breakfast

Reviews of Homewood Suites by Hilton San Jose Airport-Silicon Valley

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 460 reviews" "
Rating 8 - Good. 111 out of 460 reviews" "
Rating 6 - Okay. 36 out of 460 reviews" "
Rating 4 - Poor. 18 out of 460 reviews" "
Rating 2 - Terrible. 19 out of 460 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caliphal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Olga

Travelled with family
Liked: Amenities
Stayed with family, enjoyed clean room, quiet area, wonderful breakfast.
Stayed 2 nights in Mar 2024
Response from Jennifer York, Director of Sales on 18 Mar 2024
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.

10/10 Excellent

Gene

Travelled with family
Liked: Amenities, property conditions & facilities
Wish I knew had a Peloton bike in gym. Spacious suites, love accept dogs, water pressure is great in shower and bed firmness is great. Great for a family of 4.
Stayed 1 night in Mar 2024
Response from Jennifer York, Director of Sales on 18 Mar 2024
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

2/10 Terrible

Chelsea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old feeling and not a lot around the location. Stains on the carpet and smudges on the walls. Wouldn’t stay here again.
Stayed 1 night in Feb 2024
Response from Director of Sales on 5 Feb 2024
Thank you for taking the time to share your experience with us. We apologize for the issues that you experienced. We will address them with the team and use them for training purposes. We hope to welcome you back whenever your travels bring you back to San Jose.

2/10 Terrible

Chelsea

Disliked: Cleanliness, property conditions & facilities
Hotel was super rundown and dirty. We didn’t even turn on the heat/air due to the mini splits being filthy. Scuff marks on all the furniture, stains on the carpets, dirt smudged on the walls. Super disappointing. Parking is cramped as well. I wouldn’t stay here again.
Response from Director of Sales on 5 Feb 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back whenever your travels bring you back to San Jose

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was a lot of police activity on site and around the area. We were told to stay in our room. It was unnerving but the staff handled it well and assured us that we would be okay. Stovetop burners didn’t get as hot as regular stovetops and took a long time just to boil pasta. However, it was still convenient to have, along with the kitchen. Traveled with kids and room was spacious for us. Kids loved the heated pool and hot tub. The free breakfast was typical hotel food but it was convenient for our family. There is a basketball court that we used and borrowed a basketball from the front desk. That was nice. Everything was as expected for the price.
Stayed 7 nights in Dec 2023
Response from Director of Sales on 3 Jan 2024
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Almost there
We are a family of 6 so we stayed in the 2 bedroom 2 bath suit. The breakfast was amazing. They had everything and it was great.It would have been a nice room, but it was dirty. We wouldn’t have minded so much had we not had brought our baby who crawls and puts everything in his mouth. My 8 year old used the pull out couch and found a fake fingernail. Glad it was him who found it and not the baby. The blanket provided for the pull out was ratty and stinky, so we turned on the heater as to not use the blanket. We had to turn it off as it smelt so bad like the filters had not been changed in a long time.
Stayed 1 night in Dec 2023
Response from Director of Sales on 5 Dec 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Marc Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed in countless hotels in my travels with my husband. This hotel tops the least hospitable of all. The receptionist named Brie is the most unfriendly hotel staff I have ever encountered. It amazes me that she was hired as a receptionist with her personality.
Response from Director of Sales on 29 Nov 2023
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.

2/10 Terrible

junmin

Stayed 8 nights in Nov 2023
Response from Director of Sales on 3 Jan 2024
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Good

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property need to upgrade Found a little moldy in the bathroom shower
Stayed 1 night in Nov 2023
Response from Director of Sales on 29 Nov 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and friendly! I also noticed the cleanliness of the room and overall areas l. I also loved that there was a complimentary breakfast, so no need to worry about going for breakfast.
Stayed 2 nights in Nov 2023
Response from Director of Sales on 29 Nov 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean, great location, and good sized rooms
Stayed 2 nights in Nov 2023
Response from Homewood Suites San Jose on 22 Nov 2023
Dear Jill, Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Okay

LISETTE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
room 313 the sofa couch terrible, it is sideways and very uncomfortable.
Stayed 1 night in Nov 2023
Response from Director of Sales on 21 Nov 2023
Thank you for your feedback. We apologize for the issue you experienced with regard to the uncomfortable couch. This will be addressed with our management team. We hope to welcome you back whenever your travels bring you back to San Jose

8/10 Good

David

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Director of Sales on 17 Nov 2023
Thank you for your feedback. We are sorry that your stay was less than a ten. We appreciate you staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice quiet stay. Amenities were excellent (pool, spa and workout room). Lots of fine eateries within in 5 to 20 minutes drive. Staff was extremely friendly and professional.
Stayed 1 night in Nov 2023
Response from Director of Sales on 8 Nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Ying

Stayed 2 nights in Oct 2023
Response from Director of Sales on 17 Nov 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Director of Sales on 18 Oct 2023
Thank you for your review we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Okay

Breona, San Diego

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The rooms were clean, i do feel like the overall feel and vibe could be updated. Room felt dated
Stayed 1 night in Sep 2023
Response from Director of Sales on 9 Oct 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service
I like the close proximity to my field office.
Stayed 4 nights in Sep 2023
Response from Director of Sales on 6 Oct 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room filled with cigarette smoke from someone either smoking outside room or in the suite below. They offered a new room instead of addressing the individual causing the problem. So I had to pack up and Move rooms with no compensation or discount for the enormous inconvenience. Both suites I was in the bathroom exhaust fan was filthy and noisy.
Stayed 2 nights in Sep 2023
Response from Director of Sales on 6 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room are very spacious, beds ok, shower good pressure. Staff very courteous and professional. Breakfast good. My only complaint is no smart TV.
Stayed 3 nights in Sep 2023
Response from Director of Sales on 19 Sept 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

6/10 Okay

Vasanthavishnu

Stayed 7 nights in Sep 2023
Response from Director of Sales on 20 Sept 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

6/10 Okay

Kirk

Travelled with family
Ac and heat were not working well, shower took 5 min to warm up. Parking is poor
Stayed 2 nights in Sep 2023
Response from Director of Sales on 19 Sept 2023
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a great staff and the hotel portion is devided up into separated buildings they are easy to access and provide a safe feeling, the is shopping within walking distance and several things to do in a few minutes drive. During my stay the pool and hot tub area was being worked on and unavailable for use, it is a very well kept and great looking property next to a retail shopping area.
Stayed 2 nights in Sep 2023
Response from Director of Sales on 13 Sept 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Director of Sales on 11 Sept 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

Peter

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the carpet was so dirty that we we took our shoes and socks off the bathmat showed black dirt. The manager was quite unfriendly about our complaint. Other staff were helpful and pleasant. We would not return based on the manager's response to our complaint. I even took a photo with cell phone to show her but she was not receptive. she offered carpet cleaning or change rooms but her manner was unwelcoming to say the least
Stayed 5 nights in Aug 2023
Response from Director of Sales on 5 Sept 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious
The rooms were a little dated, but spacious and clean. The complimentary breakfast was great, one of the best I’ve had at a hotel.
Stayed 1 night in Aug 2023
Response from Jennifer York, Director of Sales on 23 Aug 2023
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,

10/10 Excellent

Georgina

Travelled with family
Liked: Amenities
This property is great. The staff is always nice. The rooms work out great. It’s nice to have the free parking and breakfast which is rare to find in San Jose. At first there were 2 dozen mosquitoes in my room after checking in. They offered to move me, but I ended up staying and they resolved the issue.
Stayed 3 nights in Aug 2023
Response from Jennifer York, Director of Sales on 23 Aug 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Taylor B.

Liked: Cleanliness, staff & service, room comfort
Furniture in the living room was stained and ripped. We avoided sitting in the room. Televisions were old and took a considerable amount of time to turn on.
Stayed 2 nights in Aug 2023
Response from Director of Sales on 14 Aug 2023
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Was there for a quick visit but the staff were great, the room was lovely, and the pool is a real bonus!
Stayed 1 night in Jul 2023
Response from Homewood Suites San Jose on 2 Aug 2023
Dear Michael, Thank you for your feedback and we're glad that you had time to enjoy the pool. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Homewood Suites San Jose on 2 Aug 2023
Dear Marni, Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

8/10 Good

junmin

Travelled with family
Liked: Amenities
We stayed at hotel for 1 week. We will book it when we visit here again.
Stayed 7 nights in Jul 2023
Response from Homewood Suites San Jose on 2 Aug 2023
Dear Junmin!Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon. Regards,

10/10 Excellent

Samuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy hotel close to many businesses in the area as well as close to the airport. Hotel staff was wonderful. Great breakfast, clean rooms, everything you need for a perfect stay. Thank you!
Stayed 6 nights in Jul 2023
Response from Director of Sales on 24 Jul 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Clean, quiet. We were very comfortable. Will definitely come back.
Stayed 1 night in Jun 2023
Response from Director of Sales on 26 Jun 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Fnu

Stayed 2 nights in Jun 2023
Response from Dylan on 5 Jul 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

8/10 Good

YURI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family trip.
Nice location, trained staff. The property may need some repairs and upgrades.
Stayed 3 nights in Jun 2023
Response from Director of Sales on 7 Jun 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

6/10 Okay

Skye

Liked: Cleanliness, staff & service
The property is easy access to the airport and getting up the highway about 2 miles down to the Great America area for restaurants, entertainment. Quiet location. Clean facilities. My dislikes, the bedding mattress are terrible. This is a Hilton property, needs to upgrade the flat mattresses to something more plusher. The slowness in water drainage in the bathroom sink is something that should have been tested as QA room cleaning and maintenance notified so they can correct the sink drain in the bathroom. The ironing boards need to be replaced. Homewood Suites need to step up to the plate and make sure upgrades. It eventually goes down, but it's very slow. The front deck receptionist at check-in was fabulous. Very personable and had Character. Give her a raise or promo. She absolutely deserves it. Love her attitude. Wish I remembered her name to display here, but you can easily view check in receipt to whom she was.
Stayed 2 nights in Jun 2023
Response from Director of Sales on 5 Jun 2023
Thank you for taking the time to share your experience with us. I will be sharing it with the rest of the team and we look forward to your next visit.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Director of Sales on 30 May 2023
Thank you so much for the great review! We're so glad you enjoyed all aspects of your stay and hope to see you again in the future.

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and had a mini kitchen The most impressive thing was their free breakfast So far this was the best we have had
Stayed 2 nights in Apr 2023
Response from Director of Sales on 18 Apr 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you and enjoyed our breakfast. We hope to welcome you back on your next visit to the area!

10/10 Excellent

SUE, MONTEREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drew did an amazing job getting us checked in. Thank you
Stayed 1 night in Apr 2023
Response from Director of Sales on 18 Apr 2023
Thank you for your great review! We appreciate your feedback and we're glad you enjoyed your stay. We hope to see you again in the future. We will be sure to share your kind words with Drew, our team goes above and beyond to make your stay a pleasant one!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Director of Sales on 5 Apr 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 Poor

Donna, Atlanta

Stayed 3 nights in Mar 2023
Response from Director of Sales on 28 Apr 2023
Thank you for your feedback. We are sorry that you stay was less than a five. We appreciate you staying with us.

10/10 Excellent

Memphis

Liked: Staff & service
Stayed 7 nights in Mar 2023
Response from Director of Sales on 29 Mar 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Neala

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean overall and the lobby smelled so good. Super inviting. The staff was also very friendly and helpful. The room was a nice size and had a small kitchen and pull out sofa. I also really enjoyed the complementary breakfast. So much to choose from. I will definitely be returning :)
Stayed 1 night in Mar 2023
Response from Director of Sales on 29 Mar 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. We hope to welcome you back on your next visit to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Director of Sales on 11 Apr 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Juli

Travelled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel!!!
Stayed 1 night in Mar 2023
Response from Director of Sales on 6 Mar 2023
Thank you for your feedback and we're glad to have earned a perfect 5 stars from you. we hope to welcome you back on your next visit to the area.

8/10 Good

Rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Director of Sales on 6 Mar 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Ervin, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean rooms . Tvs not working
Stayed 2 nights in Feb 2023
Response from Director of Sales on 23 Feb 2023
Dear Ervin, Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like that the rooms are suites with kitchens. The staff are extremely nice. The dproperty is starting to show wear and tear.
Stayed 1 night in Feb 2023
Response from AGM on 22 Feb 2023
Dear Julie!Thank you for your kind words! We are glad you enjoyed your stay and hope to see you again soon!Regards,

8/10 Good

AUVI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like about the breakfast & full amenities with kitchen, fridge, pool, jacuzzi, etc. But need the room cleaning service more often than “every five days” though clean towels are available at the lobby but still a hassle to get it.
Stayed 3 nights in Feb 2023
Response from Director of Sales on 6 Mar 2023
Thank you for your feedback and kind words. I will be sharing it with the rest of the team and we look forward to your next visit.