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Reviews of Selina San Jose - Hostel

3 out of 5
Selina San Jose - Hostel
Ave. 9, Calles 13 y 15, Barrio Otoya, El Carmen, San José

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 170 reviews" "
Rating 8 - Good. 50 out of 170 reviews" "
Rating 6 - Okay. 13 out of 170 reviews" "
Rating 4 - Poor. 11 out of 170 reviews" "
Rating 2 - Terrible. 5 out of 170 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Orlando

Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Stayed 3 nights in Nov 2023

4/10 Poor

Ricky

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
So if your in your twenties and like noise and don’t care you spent over a $100 for a private room that you cannot walk around the bed, no tv, no AC, dirty shared bathroom, one towel for 2 people, this is the place for you. The staff was nice and food was good enough, but we will not stay here again for the high price alone.
Stayed 1 night in Nov 2023
Response from Selina on 27 Nov 2023
Hello, Ricky!Thank you so much for taking the time to give us your honest feedback! We really appreciate your feedback and we will keep improving the room experience as we grow. We hope to see you again soon!Thanks & Regards,

6/10 Okay

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities
Initial room had no windows and ventilation was inadequate and so the room was extremely hot. Asked to be relocated and the new room was a complete mess and reaked of body odor when I walked in. Feel the property should manage that better. No large lockers for personal items which made it very inconvenient. Breakfast and was excellent
Response from Selina on 4 Nov 2023
Hello, Camilo!Thank you so much for taking the time to give us your honest feedback! We appreciate your feedback and we apologize if the room experience was not expected, We will take your feedback into account and we will keep improving as we grow. We hope to see you again soon!Thanks & Regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina is always my go to choice when travelling for its safety, it’s people and it’s events. There is always something going on and the people are friendly. The room I got was private didn’t really need too should of booked a dorm as they are really big and comfortable beds.
Stayed 1 night in Sep 2023
Response from Selina on 5 Nov 2023
Hi Amy :)We hope you are doing well!Thank you so much for taking the time to reply to our survey!We are happy to know you enjoyed your time with us, we hope to see you again soon!Pura Vida!Thanks & Regards,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from SELINA SAN JOSÉ on 20 Aug 2023
Dear MariaWe appreciate your recent stay with us at Selina San José. It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience.Thank you for taking the time to provide feedback on your stay. Your input is invaluable to us as we continually strive to improve our services.Best Regards

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
great experience overall
Stayed 2 nights in Jul 2023
Response from SELINA SAN JOSÉ on 20 Aug 2023
Dear Jackson Thank you so much for your visit! We're thrilled that you chose to stay with us and hope you had a wonderful experience. Your presence was truly appreciated, and we look forward to welcoming you back in the future for your visit! We're thrilled that you chose to stay with us and hope you had a wonderful experience. Your presence was truly appreciated, and we look forward to welcoming you back in the future.Best Regards

10/10 Excellent

Alexander, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at SELINA SAN JOSE including Carrey Sofia Steven Celeste Mairon Sergio and Andre go out of their way to make your stay memorable. I checked out Ap29/2023 and found it so hard to say goodbye to everybody since we have developed deep friendships. I go to Selina SJ every few months for Proceedures and I have friends here who I have such fond memories with. One time I left without saying goodbye since it was too heartbreaking saying goodbye. I see many guests and staff returning here month after month
Stayed 9 nights in Apr 2023
Response from Selina on 13 May 2024
Hello, Alexander!Thank you for taking a moment to share your experience at Selina. We are so pleased to know you found our location to your liking. We look forward to welcoming you back again soon, pura vida!Thanks & Regards,

8/10 Good

Yi Ci

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Selina on 13 May 2024
Hello! Thank you for taking a moment to share your experience and choose us! We are so pleased to know you found our location to your liking. See you! Pura Vida #IloveSelinaThanks & Regards,

2/10 Terrible

Matthew

Disliked: Property conditions & facilities, room comfort
Just no.
Stayed 2 nights in Mar 2023
Response from Selina on 24 Oct 2023
Hello, Matthew! We hope you are doing amazing!We really appreciate your feedback and we apologize if the overall experience was not the expected, we will definitely take your comment into account and we will keep improving as we grow.If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Warm Regards, Selina San José

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First experience of a Selina hostel. Wonderful place to be alone or in group, working and/or traveling. Restaurant items were healthy & delicious. Our private room was adjacent to the community kitchen, so it was a bit noisy in the mornings…no sleeping in for us old folks, ha!
Stayed 3 nights in Feb 2023
Response from Selina San José on 17 Mar 2023
Hi Mary, thank you for your feedback because we can improve those situations.Pura Vida, Selina San José.

10/10 Excellent

Alexis, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in San Jose -- safe, centrally located, lots of amenities, and an easy walk from things like San Jose Central Market, as well as incredible restaurants like Restaurant Silvestre.
Stayed 2 nights in Feb 2023
Response from Selina San José on 17 Mar 2023
Hi Alexis, we appreciate your feedback and feel happy your stay was incredible.Pura Vida, Selina San José.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Selina San José on 17 Mar 2023
Hi Marisa, thank you for your punctuation about Selina.Pura Vida, Selina San Jose

10/10 Excellent

Da'Sha

Stayed 1 night in Sep 2022

10/10 Excellent

Alexander, Toronto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Selina San Jose is the best and made my 4week trip fantastic. Guests and staff so kind and caring. Robert & Mike from LA met me there and since Mike’s left leg was broken they pulled strings to get him a room pronto. I had eye surgery and couldn’t see for a few days, so some guided me and cooked me dinner!’ Two Sofis were so much fun and were full of energy promoting their free Salsa great yoga and Guocamole classes. Selina staff recomended UBER to get cheaply to TRACOPA BIBLICA and TUASA. They recomended Manuel Antonio beach as a two day trip while they stored my small old bag safely. I developed some warm associations at Selina San Jose and look forward to. going back. Ava -den mother Steven- yoga Julio from Columbia two Sofis and front reception staff and tireless cleaning staff will be remembered with fondness. I couldn’t even say good bye when I left on the 19 Aug because I was heartbroken to leave my ‘travel home’
Stayed 4 nights in Aug 2022

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Selina, great food, great beds, super friendly and helpful staff. Been there 3 times and will be back!
Stayed 1 night in May 2022
Response from Selina San José on 22 Jun 2022
Hello Yazmine, we were very happy to see you again. Thank you for helping us create unforgettable moments. We are very pleased that you like the friendliness of our staff, the food and the atmosphere in general. See you very soon. Pura Vida!

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, staff is so nice, food is delicious, comfortable beds. Great decor.
Stayed 1 night in May 2022
Response from Selina San José on 22 Jun 2022
Hi Yasmine, we are so glad to see that you enjoyed your experience at Selina San José. Without a doubt, we hope to see you again very soon in any of our locations. Thank you for giving us your feedback. Safe travel. Pura Vida!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome hostel/hotel. Super clean and very comfortable bed. We only stayed for a night, but if ever we’re back in San Jose we will absolutely go to the Selina again.
Stayed 1 night in Feb 2022
Response from Selina on 31 Mar 2022
Hello, Benjamin! Thank you so much for spreading the love, we are so happy you enjoyed your stay. We hope to see you again!

8/10 Good

Lisbeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and full of spaces for sharing. Good food and friendly service. Would have preferred a quiter room though. Our door was right in front of the shared kitchen and someone decided to start playing piano al 7.50 am!
Stayed 1 night in Jan 2022
Response from Selina on 27 Jan 2022
Hi Lisbeth! Thanks for taking the time to give us your feedback. We really appreciate your review and that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It is a perfect stopping point if you fly into San Jose Airport! The people are so nice! The food was great! Walkable to 4 museums; jade museum, gold museum, national museum and theatre!
Stayed 7 nights in Dec 2021
Response from Selina on 6 Jan 2022
Hello, Amanda! We are so happy you enjoyed your stay and that you liked the city vibes, we hope to see you again! Pura vida!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, highly recommend!!
Stayed 2 nights in Nov 2021
Response from Selina on 21 Dec 2021
Thank you, Tammy! We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon, Pura Vida!

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great environment, fun vibe A bit overpriced
Stayed 1 night in Nov 2021

10/10 Excellent

Michele L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! It has a hostel-like feel to it, making it feel more welcoming and open. The staff was incredible - they were attentive, patient, and very helpful. The restaurant and bar was also delicious and has long hours, making it very convenient! Would stay here again.
Stayed 3 nights in Nov 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing team of hospitality professionals
I love Selina San Jose and the reason I keep coming back is the team. From Guillermo and Mairon on the front desk through to Mellis behind the bar and Marta and her cleaning team, everyone is super welcoming, super helpful, and a pleasure to deal with.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2021
Response from Selina San José on 18 Aug 2021
Thank you for your rating about the hotel stay.

8/10 Good

Guillermo

Stayed 1 night in Jul 2021

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort
Standard private room-clean but LOUD
I was hoping to mix with other travelers more, but never met English-speaking guests. Felt safe - they had a guard and very secure room locks. The standard private room had a great bathroom - extremely clean! Bed was so-so but pillows were very nice. Biggest issue was THIN walls and lots of noise from other guests at all hours...
Stayed 4 nights in Jul 2021
Response from Selina San José on 19 Jul 2021
Thank you very much for giving us your comments about your stay at the hotel, we hope to have you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the overall look and lay out of the interior . I stayed in both the private rooms and the private dorm . The dorms are slightly overpriced per person The amenities are plenty and the restaurant makes it very convenient when need. Priced
Stayed 1 night in May 2021
Response from Selina San José on 29 May 2021
Thank you very much for the comments you provided on your stay. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Selina San José on 4 Mar 2021
Muchas gracias David por brindarnos sus comentarios.

10/10 Excellent

Britni

Stayed 7 nights in Jan 2021
Response from Selina San José on 4 Mar 2021
Thank you very much for your comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Highly recommended.
Stayed 2 nights in Jan 2021
Response from Selina San José on 4 Mar 2021
Thank you very much for your comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2021
Response from Selina San José on 4 Mar 2021
Muchas Gracias por Brindarnos su calificación acerca de la estadía en el hotel

10/10 Excellent

Edgar, Mexico

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excelente hostel, el personal es muy atento, siempre intentando dar lo máximo para la comodidad del cliente, el único detalle es que no hacen limpieza en la habitación a menos de que se los pidas y pienso que esto es un factor muy importante, ya que esperas llegar a tu habitación y ver tu cama tendida. Si tú pides a la recepción que hagan la limpieza, ellos se encargarán de todo. Muy recomendable en tanto a sus instalaciones y a su personal tan alegre y servicial.
Stayed 7 nights in Jan 2021
Response from Selina San José on 4 Mar 2021
Muchas gracias Edgar por brindarnos su calificación acerca de la estadía en el hotel, para nosotros es un gusto tenerle y hacerle sentir de manera agradable.

6/10 Okay

Douglas Glen

Stayed 1 night in Dec 2020
Response from Selina on 23 Apr 2021
Douglas, Thanks for taking the time to give us your rating. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!

4/10 Poor

Nick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not so nice.
This place would probably be nice if you were staying in the dorms but we picked the suite because it looked nice. It was on the ground level about 8 feet from an intersection and none of the windows were sealed. Allowing ALOT of noise in and lots of mosquitos. The bathtub doesn't function because the stopper doesn't work and to use it as a shower water floods the bathroom because it is not flush against the wall and the shower curtains only cover the front half. After the water covered the bathroom floor it began to smell of sewage... so whenever we used the bathroom our feet would be wet and it would stink. The bed was extremely cheap and uncomfortable and there weren't even fitted sheets so as I rolled around the bedding came undone. The coffee machine also didn't work. Im not mad at the people running this place but the fact that it cost us 200 dollars was insane for a room without aircon in such bad condition with such a horrible bed and relatively disgusting bathroom. This property is cool and is in a fun part of town but this room was really misleading and in poor condition for the price we paid. So in short... I think it'd be fun if you wanted a super cheap dorm... stupid to book the suite and think its going to be nice.
Stayed 2 nights in Dec 2020

10/10 Excellent

Jacques-Andre, All over the world ( Nomad ).

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL the staff was most helpful at all time. The food purchased at the bar was very good, but a little bit on the expensive side.
Stayed 3 nights in Dec 2020

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service
I had a great stay here. The hostel had everything I needed. Ariel, David, Carolina and team were super helpful and really made my stay. I will return.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

4/10 Poor

John, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many noise after midnight. There were drunk people with their speakers in the bar until 2 -3 am. Not a place to rest. You can hear the cars from the streets too.
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
The common areas are great with lots of fun details. All the meals I had in the restaurant we’re delicious and the staff are friendly. The dorms themselves are pretty basic. I like that each bed has its own light, socket and curtain, but my 6-bed dorm was really dark which made sorting out my backpack difficult. All in all a good place to stay for a night or two.
Stayed 2 nights in Feb 2020
Response from Selina San José on 5 Mar 2020
Thanks for staying with us, we work hard everyday to make the best out of each experience!

8/10 Good

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty hostel
The hostel is very nice and the amenities very good. I have stayed both in the dorms, this deluxe private room and one of the micro rooms. I definitely like the private rooms, however the bed was much better in the door and the dorm was much darker during night which I prefer. In the private rooms it was very bright because of the light outside which made it a bit hard for me to sleep. But with a sleeping mask it would be fine.
Stayed 1 night in Feb 2020
Response from Selina San José on 5 Mar 2020
Thank you for staying with us! We are working hard to give the best experience to all our guests. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a suite and totally met our needs as a couple. In a great area, in the middle of cool neighborhoods like Escalante and Amon. Parks, museums, and central market all walkable.
Stayed 1 night in Feb 2020
Response from Selina San José on 5 Mar 2020
Thanks for choosing our location as your stay in Costa Rica, we appreciate your comments!

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Selina San Jose on 26 Feb 2020
Thanks for your rating!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location (outside tourist center but convenient) is great, the design of the hotel is lovely and feels more like a home than a hotel. Room was a little small but clean and had hot water. Only bad thing was the staff. They were nice but not very friendly and will not help you unless you get pushy with them.
Stayed 3 nights in Jan 2020
Response from Selina San Jose on 26 Feb 2020
Thanks for your review! We are happy to hear you felt that Selina was more of a home than a hotel. Thank you for letting us know about the situation, we are known for having a very friendly and helpful staff. We apologize we missed in this opportunity and will work on improving details as we grow.

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for San Jose
Stayed for 2nights including NYE. The place has a cool vibe, the bar/restaurant area was busy with good service. The private room was a good size, nicely furnished and clean.
Stayed 2 nights in Dec 2019
Response from Manager on 27 Jan 2020
Hello Liam, We're so glad you enjoyed your time at Selina! Our team works hard to make sure you have the best trip possible, and we're stoked to get your positive feedback. Thanks for staying with us and we hope to see you again soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Liked open aspect of the dining place and spacious room, eclectic atmosphere. Liked the area in quiet residential neighborhood. Did not like the backpackers atmosphere and the sewage smell, noise in the room, You could not open the windowsbecause of traffic noise or lack of screens on the windows. Inadequate lighting.
Stayed 2 nights in Dec 2019
Response from Manager on 27 Jan 2020
Hello, We're stoked you enjoyed your time at Selina! We really appreciate your feedback and we will definitely keep improving as we grow. Thank you for taking the time to help make Selina great for all future guests. We hope to see you again soon!

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore San Jose
Selina is in a great location - lots of bars and restaurants near by, the craft beer scene appears to be big in the area. The hostel itself is large and modern, we had a private room and it was spacious and comfortable. It was quiet in the evenings so we slept well. The staff were very friendly and helpful.
Stayed 1 night in Nov 2019
Response from Selina on 17 Dec 2019
Hi Grace, We're stoked you enjoyed your time at Selina! We really appreciate your feedback and we will definitely keep improving as we grow. Thank you for taking the time to help make Selina great for all future guests. We hope to see you again soon!