Room, 2 Double Beds
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Reviews of City Express by Marriott San Jose Costa Rica

3 out of 5
City Express by Marriott San Jose Costa Rica
Diagonal a McDonalds, del Centro Comercial Real Cariari, Ulloa, Heredia

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 1001 reviews" "
Rating 8 - Good. 383 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Colin R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Colin R on 21 May 2024
Buenos días! Reciba nuestro cordial saludo, así como nuestro agradecimiento por haberse hospedado con nosotros. ¡Gracias por haber elegido nuestro hotel City Express by Marriott San José!Saludos Cordiales,Gerencia de Ventas

10/10 Excellent

Tralandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet and clean
Stayed 1 night in May 2024
Response from Tralandra on 21 May 2024
Muy buenos días!Reciba nuestro cordial saludo, así como nuestro agradecimiento por haberse hospedado con nosotros. ¡Gracias por haber elegido nuestro hotel City Express by Marriott San José!Saludos Cordiales,Gerencia de Ventas

10/10 Excellent

PENNY, Jacksonville

Stayed 1 night in May 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Anja Brenes, Woodbridge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near thw Airport
Stayed 1 night in May 2024

4/10 Poor

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Natan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel decent property simple and average
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service
The wifi never worked even after we called to report it several times, hair was found at the bathroom floor, safety box didnt work due to low battery. Front desk receptionist had a harsh attitude.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024

6/10 Okay

ANAND BABU

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at City Express by Marriott in San Jose, Costa Rica, unfortunately, fell short of expectations. From the moment I arrived, issues arose. The lift was out of order, forcing guests to navigate stairs with luggage. Additionally, the key card provided didn't work initially, causing unnecessary inconvenience. Further disappointments awaited inside the hotel. The vending machine, a convenient option for a quick snack or drink, was also out of order, limiting options for guests. To add to the frustration, during checkout, an unexpected extra charge of $20 was levied without prior notice or explanation. This lack of transparency left a sour taste in what was meant to be a pleasant stay. While the hotel's location and amenities may hold promise, these operational and service shortcomings significantly detracted from the overall experience. Hopefully, these issues can be addressed promptly to ensure a more satisfactory stay for future guests.

2/10 Terrible

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was terrified of someone breaking into my room for reason and couldn’t sleep. I placed all my luggage by the door. In the middle of the night around 1 am someone opens the door suddenly. I called the front desk to report someone breaking in and they say it was the security. Is that even legal? I have never ever heard of a security guard walking into someone’s hotel room while sleeping. I couldn’t sleep rest if evening and my blood pressure was high. I felt very unsafe here
Stayed 1 night in Mar 2024

6/10 Okay

Sabrina

Travelled with group
My stay was average. The ice machine was broken but it’s a clean environment. I was happy that there was an English speaker at the front desk. I didn’t get her name but she helped me book an amazing tour to La Paz Waterfall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Supermarket near by.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 1 night in Mar 2024

10/10 Excellent

Angelito

Stayed 2 nights in Mar 2024

2/10 Terrible

Biannelys, Fairview

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not clean the bathroom was dirty, no water in the rooms, breakfast was not good at all. We could not get a good rest it was very noisy in could hear everything
Stayed 1 night in Mar 2024

2/10 Terrible

James

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CityExpress by Marriott San José on 17 Mar 2024
Thank you for taking the time to share your thoughts regarding your stay. We appreciate you bringing it to our attention.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

4/10 Poor

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was my first time at this hotel. It has a nice shopping center and good dining options very close. Hotel is very clean and the breakfast has many options. What I did not like there was no refrigerator, ice bucket or glasses for the room and the tv only had two stations. The AC unit leaked down the wall and all over the floor. If you need the shuttle to the airport the hotel will charge you $20. I thought that this was outrageous and I got an Uber for $7.50. Will not be a repeat customer
Stayed 2 nights in Mar 2024
Response from CityExpress by Marriott San José on 14 Mar 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of your recent stay is an isolated incident.

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sr. Alejandro on 12 Mar 2024
Estimado Don Alejandro, muy buenas noches, esperamos se encuentre muy bien!. Agradecemos el haber escogido nuestro hotel para su hospedaje.Hemos recibido su comentario, nos gustaría saber como podemos hacer que su estadía sea mas placentera. Lamentamos los inconvenientes.

6/10 Okay

Mary Ann

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
All facilities are old. Bath towers are very old. The AC is very old, and the cold air it blows out is full of moldy smell. It was my worst experience staying the “hotel by Marriott”. It costs me $168 / night, for sure it is overpriced, and it is a motel instead.
Stayed 1 night in Feb 2024

10/10 Excellent

Irving, aguada

Stayed 3 nights in Feb 2024

2/10 Terrible

irma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel of my life !
Worse hotel of my life. Smells bad. Looks really cheap .. I got bit by who knows what ! And tv did not work. Do not stay here ! It’s not worth it ! Hotels.com shouldn’t even be advertising this hotel.
Stayed 1 night in Jan 2024
Response from CityExpress by Marriott San José on 17 Mar 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Housekeeping and maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

Marcene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mohammad

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

juandiego

Travelled with partner
Disliked: Staff & service
The lady at the front desk had a lousy attitude. She gave us a room that was occupied, we had to go back down to ask for another room, not acceptable.
Stayed 1 night in Jan 2024

2/10 Terrible

Hamidreza

Travelled with family
They were short staffed and couldn’t manage , wifi didn’t work , we asked a million times and they didn’t do anything about it , none of the staff there speaks English properly , they are rude and it was such a dirty hotel, I found broken nail and fake lashes on the bed . It was an awful experience
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

Liked: Property conditions & facilities
Close to the airport!!
Stayed 1 night in Jan 2024

10/10 Excellent

ihar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personal
Stayed 1 night in Jan 2024

6/10 Okay

Paivi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

ihar

Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Lucie

Stayed 1 night in Nov 2023

10/10 Excellent

Yosua

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the breakfast, was easy serve and delicious
Stayed 1 night in Nov 2023

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's exactly what you expect for business travel; just a little far from the airport.
Stayed 1 night in Sep 2023
Response from City Express By Marriott on 16 Oct 2023
Muchas gracias por su evaluación, para nosotros es muy importante, le esperamos nuevamente!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend short term periods , great service and attention ,clean and safe !
Stayed 1 night in Aug 2023
Response from City Express by Marriott on 16 Oct 2023
Muchas gracias por su evaluación, para nosotros es muy importante, le esperamos nuevamente!

2/10 Terrible

nabil

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
1 water when 2 guests. No microwave No fridge . Limited English speakers. Same breakfast all week. No garden view as advertised. Teip to airport that less than 7 mnt is 20$ . No water to sell on property.
Stayed 6 nights in Aug 2023
Response from CITY EXPRESS SJ on 15 Aug 2023
Lamentamos que su experiencia no haya sido la mejor, deseo comentarle que el microondas del area del desayunador esta a disposición de todos nuestros huéspedes, contamos en esa misma área con un dispensador de agua purificada en la que puede rellenar sus botellas sin costo alguno, y contamos con un pequeño refrigerador el cual esta a disposicion de nuestros huéspedes previa solicitud.

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2023

2/10 Terrible

Raquel, Wayne

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful. The property in good order. Breakfast was ample and delicious. Great value for your money.
Stayed 1 night in Jul 2023
Response from CESJO on 28 Aug 2023
Dear guest, your comments are very helpful for us!. Thank you and we hope for your next trip be part of your great costarican experience.

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We used it for one night after a long flight to San Jose.The room was a little stinky so we had to use AC for the whole night to get rid of the smell, since we windows are all locked. Nice breakfast options made up the initial impression. Very friendly and helpful staff.
Stayed 1 night in Jun 2023
Response from Adolfo on 27 Jun 2023
thanks for you coments, we hope to see you again