Outdoor pool

Reviews of Barceló San José

4 out of 5
Barceló San José
Autopista General Canas 3km, El Robledal - La Uruca, San José, San Jose

Reviews

8.8

Excellent

Rating 10 - Excellent. 942 out of 1455 reviews" "
Rating 8 - Good. 301 out of 1455 reviews" "
Rating 6 - Okay. 105 out of 1455 reviews" "
Rating 4 - Poor. 47 out of 1455 reviews" "
Rating 2 - Terrible. 60 out of 1455 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently nice staff
Stayed 7 nights in Apr 2024
Response from Barceló San José on 17 Apr 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel I stay here for my business travel
Stayed 1 night in Mar 2024
Response from Barceló San José on 16 Apr 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 4 nights in Apr 2024
Response from Carlos Ruiz on 13 Apr 2024
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

8/10 Good

GISELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok and breakfast is very good. It’s a plus to have a free ride to the airport. I didn’t have upgrade room or welcome drink like other Barcelo hotels.
Stayed 1 night in Apr 2024
Response from Carlos Ruiz on 13 Apr 2024
First of all, we would like to thank you for choosing our Barceló San José hotel for your holidays in Costa Rica and for letting us know about your concerns regarding the time you spent with us, as this gives us the opportunity to look at areas that may have a little room for improvement and for that we are very grateful.

8/10 Good

RUKSHANI, WOODLAND HILLS

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Carlos Ruiz on 13 Apr 2024
We thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

GISELLE

Travelled with family
This is my four time in a Barcelo hotel always happy with my decision but at this time Barcelo San Jose didn’t fill my expectations. Even though, the hotel is nice and the breakfast was very good the transportation for airport is free that is very convenient. I didn’t receive any special treatment as VIP and my room had a leak when we used the shower.
Stayed 4 nights in Apr 2024
Response from Barceló San José on 11 Apr 2024
Thank you for choosing our Barceló San Jose for your stay, however we are sorry to read that you were not completely satisfied with the experience. We have taken good note of the comment about the service offered during his stay and we send our most sincere apologies if on this occasion you has not felt properly cared for. Do not doubt that your comments will be studied to avoid this type of impression on our future clients. On the other hand, we are pleased to know that you have appreciated the quality of our facilities designed so that our guests feel comfortable at all times. Once again, thank you for your visit and constructive criticism, we hope to have the opportunity to regain your confidence on a future occasion.Best Regards,

10/10 Excellent

Steffi

Travelled with group
Nice properly friendly staff
Stayed 3 nights in Apr 2024
Response from Barceló San José on 10 Apr 2024
We would like to thank you for choosing our Barceló San José hotel for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear Regards,

10/10 Excellent

Joel Bruzon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff
Stayed 3 nights in Apr 2024
Response from Barceló San José on 10 Apr 2024
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Regards,

8/10 Good

Dhielya, Missouri City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall the stay was fine. Except the day before check out my key card kept getting turned off and couldn’t access the premium food area on 606 when coming down for the second time to get my card turned on the male front desk man around 7pm lecture me about why my card would be off … and cutting me off when trying to tell him that it was my second time getting my card cut back on and it was never around my phone to be the reason it wasn’t working …. The food also seemed to be reused the next day for breakfast but over all the stay was fine /
Stayed 3 nights in Apr 2024
Response from Barceló San José on 9 Apr 2024
We sincerely appreciate the time you spent to share your comments following your visit to our Barceló San José hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Regards,Carlos Ruiz.Director

10/10 Excellent

Jefferson, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really good. Really easy to park, nice restaurant with good staff. Room was very spacious and clean. Location wasn’t too far from the city center. Gym was ok. I would highly recommend staying there.
Stayed 1 night in Mar 2024
Response from Barceló San José on 8 Apr 2024
Thank you for making our Barceló San José your choice hotel on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards,Carlos Ruiz.Director.

10/10 Excellent

Michael, Wilmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff room and property was excellent
Stayed 2 nights in Apr 2024
Response from Barceló San José on 12 Apr 2024
We would like to thank you for the praising review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your expectations.

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo San Jose is beautiful, with wonderful gardens, pool, rooms, and lobby. Service is impeccable.
Stayed 1 night in Apr 2024
Response from Barceló San José on 5 Apr 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

6/10 Okay

Naila

Disliked: Staff & service
I liked the hotel rooms but the staff service was terrible.
Stayed 6 nights in Mar 2024
Response from Barceló San José on 4 Apr 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. KInd regardsCarlos RuizDirector

10/10 Excellent

Faleisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and breakfast was delicious!!
Stayed 4 nights in Mar 2024
Response from Barceló San José on 3 Apr 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Angustia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a big hotel with nice lobby, pool. The hotel staff are super nice, friendly especially at the pool bar and the restaurants. I highly recommend this hotel.
Stayed 6 nights in Mar 2024
Response from Barceló San José on 2 Apr 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

8/10 Good

Lijun, Great neck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Barceló San José on 2 Apr 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Barceló San José on 1 Apr 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Carolina

Travelled with family
Family travel very nice
Stayed 4 nights in Mar 2024
Response from Carlos Ruiz on 30 Mar 2024
We would like to thank you for the praising review you shared following your recent visit to our Barceló San José hotel and are delighted to read that we were able to match your expectations.

6/10 Okay

todd

Stayed 1 night in Mar 2024
Response from Barceló San José on 18 Apr 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

RAFAEL, South Gate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it , lovely lobby . The staff was nice and now when i am back to my room . I have fresh fruit , delicious in my room. Thank you
Stayed 1 night in Mar 2024
Response from Barceló San José on 27 Mar 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to go. Everything they sell at the hotel, such as the food, is pretty expensive though.
Stayed 1 night in Mar 2024
Response from Barceló San José on 26 Mar 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Raul enrique Rivera

Travelled with family
Liked: Amenities
breakfast and shower were amazing. but the grill by the pool area kept closing very early and did not match the closing times posted everywhere else in the hotel or website.
Stayed 4 nights in Mar 2024
Response from Barceló San José on 25 Mar 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Jose, the city comes with heavy traffic congestion this time of year. Many living quarters in the city are in squalor and gated and barred. The plush and luxurious properties such as Barcelo are wonderful, but the contrast is stark. The culture and natural habitat is amazing. Such diversity in climate, topography, and wildlife.
Stayed 1 night in Mar 2024
Response from Barceló San José on 22 Mar 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Cesar Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, Upgrade the room and very clean.
Stayed 2 nights in Mar 2024
Response from Barceló San José on 22 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Mar 2024
Response from Barceló San José on 20 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

guylaine, N.D. du Mt-Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoir accès aux déjeuner et dîner en formule tout inclus
Stayed 9 nights in Mar 2024
Response from Barceló San José on 20 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome.
Stayed 1 night in Mar 2024
Response from Barceló San José on 19 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Mar 2024
Response from Barceló San José on 19 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Half board package is great.
Stayed 2 nights in Mar 2024
Response from Barceló San José on 19 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-around. Less than 15 minutes to get to downtown
Stayed 4 nights in Mar 2024
Response from Barceló San José on 18 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Barceló San José on 5 Apr 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Charina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool area, very nice!
Stayed 1 night in Mar 2024
Response from Barceló San José on 15 Mar 2024
Dear guestThank you very much for your feedback, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

2/10 Terrible

Eduardo

Stayed 1 night in Mar 2024
Response from Barceló San José on 2 Apr 2024
Estimado huespedMuchas gracias por compartir su opinión con nosotros.Saludos cordialesCarlos RuizDirector

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night before early flight to Canada
Stayed 1 night in Mar 2024
Response from Barceló San José on 13 Mar 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the food was terrible
Stayed 5 nights in Mar 2024
Response from Barceló San José on 13 Mar 2024
Dear guestThank you very much for the time you spent to share your personal impressions of your stay at our Barceló San José. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kind regardsCarlos RuizDirector

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has very friendly staff and we really enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Barceló San José on 13 Mar 2024
Dear guestThank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Kind regardsCarlos RuizDirector

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Mar 2024
Response from Barceló San José on 12 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often
Stayed 2 nights in Mar 2024
Response from Barceló San José on 11 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

2/10 Terrible

Golsa

Travelled with partner
Disliked: Amenities
In Expedia the hotel was advertised with free breakfast and shuttle service, however no one at the hotel was responsive when we tried to arrange shuttle service from the airport, therefore we ended up paying for taxi. We were also not provided the free breakfast as the staff refused to believe or accept that it was in our package as per the Expedia booking. We were on our honeymoon and got the least welcoming experience from the reception. Will not be back.
Stayed 1 night in Mar 2024
Response from Barceló San José on 11 Mar 2024
Dear guestWe would like to thank you for your preference in selecting our Barceló San José hotel for your stay this time, as well as for taking the time to tell us about your recent experience among us. We have verified in our system, and we have to confirm that you choose your reservation room only, the breakfast was not included, you must have that information on your confirmation received from Expedia.Kind regardsCarlos RuizDirector

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport. A welcoming environment after a long journey
Stayed 1 night in Mar 2024
Response from Carlos Ruiz Director on 9 Mar 2024
Dear guest,We greatly appreciate the time you spent to share your recent holiday experience at our Barceló San José hotel and we thank you for your kind recommendation.Best regards

2/10 Terrible

Francesco

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A very disappointing experience! I booked the Barcelo hotel based on their offer to provide a free shuttle. The hotel is located around 13 km from the airport, so as you would appreciate, it is not that close. The day before arriving, I emailed to ask to get picked up from the car rental office. The agent, whose initials are (CH), replied within an hour, telling me that they only pick up from the airport. I replied immediately at 14:00 and did not hear back until late at night. By then, I was asleep. The second email from a different customer service agent stated that I had to book the shuttle 36 hours in advance. As I woke up early, I replied at around 7:00 am, stating that I was disappointed as I was not informed about the 36-hour policy. Also, it was not stated anywhere on the confirmation or on Expedia of the restriction. Additionally, I was disappointed that no one responded to me until late at night the previous day. As you would appreciate, we are traveling around the country, and the roads are not the most reliable in Costa Rica. I requested to be picked up at 11:00 am that morning and booked the following day shuttle back to the airport. The agent (CH), in a patronizing tone, responded that as per the email from her colleague, I should have booked the pickup 36 hours in advance and there was nothing else she could do because all the shuttles were full. I was disappointed and responded to speak to the General Manager. At 10:30 while I was driving, another email arriv
Stayed 1 night in Mar 2024
Response from Barceló San José on 8 Mar 2024
Dear guestDear guest First of all, we would like to thank you for choosing the Barcelo San Jose hotel for your stay, and for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We certainly believe that there is always room for improvement, so your constructive opinion is very important to us. Please rest assured that your comments have been taken onboard and revised by the entire management team, we are very sorry that it was not possible to coordinate the transportation service, since it must be requested 36 hours in advance, we also verified the platform through which your reservation was made, and confirm that this information is visible from the first step in the Policy Section, we are very sorry for the misunderstanding on this occasion, verifying in our system we were also able to confirm that due to this situation you were given access to a room of a higher category than the one you you booked.Regarding the service offered, you can be sure that we will reinforce our customer service staff to avoid this type of impression on our customers in the future.Once again, thank you for your visit and constructive criticism, we hope to have the opportunity to regain your confidence on a future occasion. Kind regardsCarlos RuizDirector

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barceló San José on 7 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

WIESLAWA

Liked: Cleanliness, staff & service, property conditions & facilities
Service and room codition was super. Location excelent. Easy access to the main hwy
Stayed 3 nights in Mar 2024
Response from Barceló San José on 7 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Barceló San José on 6 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Shanna

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Barceló San José on 6 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - always willing to assist. Good location. Gardens and pool are well taken care of.
Stayed 3 nights in Mar 2024
Response from Barceló San José on 5 Mar 2024
Dear guestThank you very much for sharing this great review of your recent stay at Barceló San José. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind regardsCarlos RuizDirector

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful hotel
Stayed 1 night in Mar 2024
Response from Barceló San José on 5 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm platinum Expedia. Barcelo Tambor is a well run resort style property. Would certainly use again. Has the facilities we like. Vip Access drink was a nonsense of one choice sweet sickly.Strawberry Daquiri. That's my only criticism. Pool not heated, but that's OK. Onto my next Expedia Hotel. Small note: Barceló Tambor was nowhere near as nice as the well run Barceló Tambor. Don't get me started! berry
Stayed 2 nights in Feb 2024
Response from Barceló San José on 4 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Barceló San José on 22 Mar 2024
Dear guestThank you for your feedback.Kind regardsCarlos RuizDirector

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate at the restaurant on site. Food and serving staff were mediocre. I would expect a little better for a higher than average hotel.
Stayed 1 night in Feb 2024
Response from Barceló San José on 1 Mar 2024
Dear guestThank you very much for your feedback.Kind regardsCarlos RuizDirector