Front of property

Reviews of Wharf Inn

2.5 out of 5
Wharf Inn
2601 Mason St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 302 out of 1012 reviews" "
Rating 8 - Good. 344 out of 1012 reviews" "
Rating 6 - Okay. 197 out of 1012 reviews" "
Rating 4 - Poor. 90 out of 1012 reviews" "
Rating 2 - Terrible. 79 out of 1012 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and nice, clean room. It was walking distance to the Aquarium and Pier 39, as well as several other attractions. My only complaint was that it was pretty noisy at night, but otherwise a lovely stay.
Stayed 3 nights in Mar 2024

4/10 Poor

Pedro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
There was a lot of noise on the upper level, on the ceiling there was a lot of noise even during late night, found cockroaches on the bed and the room was very very hot, so was a poor stay the only good thing was the location, very close to the wharf and the touristic areas.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Location, as they say, is everything. The Wharf Inn is perfectly situated, convenient for walking and easy uber access. Although they are in the middle of some much need renovations, my room itself was updated and most importantly, clean. The staff were very friendly and helpful. I was solo traveling and would absolutely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The beds were super comfortable. Water pressure was on point. 7/11 is across the street and Boudin bakery was down the block so our tummies were always full. This place was a hit!
Stayed 2 nights in Mar 2024

6/10 Okay

Sheree

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older hotel but very clean and greet location.
Stayed 2 nights in Mar 2024

6/10 Okay

Crystal Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for its location which is amazing! The wifi is terrible, kicks you off or cant be found at all. The rooms along the main street have contant very loud noise 24 houra a day. With the 7-11 open 24 hours all construction trucks, garbage trucks etc. Stop there all thriughout the night and are very very loud! The windows have zero sound barrier.
Stayed 3 nights in Mar 2024

8/10 Good

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not the nicest but got good sleep. Close to Wharf and food. Thought parking was included in total price. $15 more but that’s cheap considering other places. Would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Schevell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this property for our family. Not the most up to date but really was just a place to sleep and take a nice hot shower and spent most of our day exploring San Francisco. Pros: free parking, felt very safe w gated parking. Close to all the Wharf activity, all within walking distance. Can walk to pier 39, Ghirardelli square, Alcatraz pier, exploratorium, Coit tower, just an overall great location and felt very safe. The cable car is just around the corner, again walkable. There is the Big City Bus Tour right in front of Wharf inn but honestly felt it wasn’t necessary since everything is walkable.You just have to plan out the visit. For example, we walked 5-10 minutes to pier 39 to see the sea lions, had breakfast at the French crepe place on pier 39, then 15-20 minute walk to exploratorium and then 15 minute CLIMB up to Coit Tower. No joke of a climb just fyi. Then we continued down to Chinatown which was like a 15 minute walk, then finally caught the cable car back up to Fisherman’s Wharf. If you have a car, again it’s great to have the free parking. 4 out of 5 days we used the car: went to Muir Woods, Golden Gate Bridge, Golden Gate Park, Calaveras Giant Trees to see the Sequoias ( 3hrs but so worth the trip to see the massive trees). Overall would stay here again. Ask for the rooms in the back to avoid the street cleaning noise tho! Thankful for reading other reviews to ask for room in the back. Front desk clerk was awesome too! Overall a great experience!
Stayed 5 nights in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a place accessible to everything. My family and I liked our stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Maria Cecilia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 - 2 blocks from landmark/attractions
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at Fisherman’s Wharf. Free secure parking is a major bonus in The City. Staff was very helpful and friendly. The room was large and comfortable, not fancy though. In room Keurig and fridge were handy. Overall a great value.
Stayed 1 night in Feb 2024

8/10 Good

Mallie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location location location. Nice staff no issues. We had a inner room on the second floor. Only noise problem were the upstair people walking heavy. Building is secure you need your key to get into the building and to ride the elevator to the room and to unlock the door. I would stay again. It is an older motel with upgrades, parking is included for those that drive. You are right across from fisherman's wharf and a stones throw to pier 39. About 1 mile from the famous cable cars. And one block from public transit.
Stayed 3 nights in Mar 2024

10/10 Excellent

kellyn, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the wharf every time we come to SF. So many dining options at a walking distance. Staff is so nice and friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
They are doing renovations so there is still updating to do, but it’s conveniently located to anything warf. The staff was super friendly.
Stayed 2 nights in Feb 2024

6/10 Okay

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very outdated, definitely not as advertised. In the perfect spot and loved the parking included but definitely super thin walls paid extra for patio to be super small.
Stayed 1 night in Feb 2024

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Feb 2024

8/10 Good

Yuvraj

Travelled with family and small children
Disliked: Staff & service
Good location. The room looked quite old.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff itself was great. However bei g next to the pier there was some noise traffic that carried through the halls. Not the hotels fault. Safe parking, clean rooms. Super close to pier 39.
Stayed 3 nights in Feb 2024
Response from jazz gill on 16 Mar 2024
Thank you for sharing your positive feedback about our hotel and staff. We're delighted to hear that you appreciated our clean rooms and convenient location near Pier 39. We understand that the bustling environment can sometimes contribute to noise, and we are continually exploring ways to enhance our guests' experience with us. We're grateful for your comments and hope to welcome you back for a more peaceful stay in the future.

6/10 Okay

Alyssa

Travelled with group
Disliked: Amenities
we couldn't check in at 3 pm because the room wasn't ready until after 4pm.
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my daughter for a weekend full of touristy fun. Alcatraz, wax museum, Ripleys Believe it or not and Ghiradelli Square were all within walking distance. Even though though they offer free parking, we didn't need the car at all. It's not the quietest but that's expected so close to the piers and shops but it was clean, cute, and we felt safe enough. We would stay again!
Stayed 2 nights in Feb 2024
Response from jazz gill on 24 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe parking, and a clean room. Amazing location. Nothing fancy, not even AC.
Stayed 1 night in Jan 2024
Response from Jazz gill on 11 Feb 2024
Thank you for leaving a review! I'm glad to hear that you found our parking safe, the room clean, and loved the amazing location. While we may not have fancy amenities like AC, we strive to provide a comfortable stay. Your feedback means a lot to us. Thanks again!.

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was broken and didn't work. Couches were broken, stained and didn't smell fresh/clean. Thin walls. Cold room. Location is great for tourist stuff but place is gross.
Stayed 1 night in Feb 2024
Response from Jazz gill on 11 Feb 2024
Thanks for sharing your experience with us. We're sorry to hear about the issues you encountered with the broken shower and the cleanliness of the room. We strive to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we'll make sure to address these concerns. We appreciate your comment about the great location for tourists, and we'll continue working to improve the overall experience

6/10 Okay

T.H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for sports weekend
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Location was great, right by peir 39, hop on bus, walk the whaf easily, very clean and locked parking lot BUT there was zero sound proofing. We had an once view street room and between the dumpers cleaning place (runs from 1-4 am loud banging) and 7-11 traffic we got very little sleep. During the day I could hear the people in the next room beside us, little girls likes purple for coloring. Will be requesting a room at the back of the hotel next time
Stayed 3 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! From the moment I walked in, the staff treated me so well. The property feels safe and inviting. The location is also amazing since attractions are within walking distance. I will definitely stay here again and totally recommend.
Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Carolina, La Mirada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location can not be beat. The hotel is around the corner from Pier 39 (maybe a 2 minute walk, if that) & across the street from the Big Bus tour. Free parking was also a BIG plus too. It is secure & gated. They also offer early/late parking before/after your stay ($15). It is not guaranteed but it helped us check out a few more things in the area without being worried about our luggage & a public lot. Hotel is clean. The hotel outside looks older but inside the room was fine. The beds & pillows probably could be comfier but all the other pluses made up for it. I would stay again.
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Bianka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great inexpensive choice to stay right in the heart of Fisherman's Wharf. super parking, too! Thank you!
Stayed 1 night in Dec 2023
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

10/10 Excellent

Duyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

2/10 Terrible

Maurice

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

6/10 Okay

Andrew

Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

6/10 Okay

Kathleen

Business traveller
Disliked: Property conditions & facilities
Elevator was not working so we had to lug our stuff up to the second floor.
Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service
Everything was good.
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

4/10 Poor

David, Belo Horizonte

Travelled with partner
Disliked: Amenities, property conditions & facilities
No breakfast. No coffee after the first day. Elevator was not working
Stayed 3 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

JOSEPH T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

10/10 Excellent

Ahmed

Stayed 2 nights in Dec 2023
Response from jazz gill on 3 Feb 2024
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

8/10 Good

Ana paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Komal on 7 Jan 2024
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

6/10 Okay

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the parking,the room is very loud on 2nd floor..
Stayed 2 nights in Dec 2023
Response from Jay on 31 Dec 2023
Elsie, Thank you for staying with us. We appreciate you choosing us and you taking the time leave us a review. We apologize if any other guests could not respect quiet time. The next time you're in San Francisco again, we would love the opportunity to have you as our guest again.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Komal on 29 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Komal on 23 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The heater would not shut off. The TV cable kept going in and out. Parking Cheap. Like the sucure parking. Location in a good spot on the world.
Stayed 1 night in Dec 2023
Response from Komal on 23 Dec 2023
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Komal on 17 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean rooms. Also very close to the pier!
Stayed 5 nights in Oct 2023
Response from Komal on 17 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

10/10 Excellent

Malora

Stayed 1 night in Dec 2023
Response from Komal on 17 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

6/10 Okay

Louis

Stayed 5 nights in Dec 2023
Response from Komal on 7 Jan 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

6/10 Okay

Ronnie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Cesar on 15 Dec 2023
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Lejanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff are so friendly and nice. Great location and free parking, car's are secure they have a gate that they close at night so you won't have to worry about breaking your car window. My boyfriend and i came an hour early but we didn't check in yet and the staff Cesar is so nice that he let us park our car an hour early so that we could explore the area. Highly recommend these hotel very good spot at the fisherman's wharf, and very nice staff.
Stayed 1 night in Dec 2023
Response from Cesar on 15 Dec 2023
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.