Economy Room (Petite Double room)
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Reviews of Touchstone Hotel - City Center

2.5 out of 5
Touchstone Hotel - City Center
480 Geary St, San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 285 reviews" "
Rating 8 - Good. 72 out of 285 reviews" "
Rating 6 - Okay. 37 out of 285 reviews" "
Rating 4 - Poor. 21 out of 285 reviews" "
Rating 2 - Terrible. 15 out of 285 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jeff, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alex on 13 May 2024
Thank you for your kind review.

10/10 Excellent

Dariens

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Alex on 3 May 2024
Thank you for your kind feedback. You were a lovely guest!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating and friendly.
Stayed 3 nights in Apr 2024
Response from Max on 29 Apr 2024
You were a wonderful guest and made it easy for us to be friendly:). Thank you for staying with us!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally intended to vacation San Francisco on a responsible budget, so I chose this hotel for its price, but instead I found a gem hidden in the city that was safe. clean and with a incredibly helpful staff, including the restaurant That I booked an extra week. I would highly recommend anyone staying in the city to choose this hotel, just be aware situation in San Francisco is still recovering from the last three years of shut down so the street crowd might be a little pushy. Overall i’d like to gi thanks to the management and staff for providing a great experience One last thing I am lazy and hate writing, but my time here called for a proper comment. Live well and dine tasty
Stayed 5 nights in Apr 2024
Response from Juliet on 24 Apr 2024
A heartfelt thank you for your kind words. We truly enjoyed being your host for your time in San Francisco. You were a wonderful guest! I love your motto: Live well - dine tasty!

8/10 Good

Amarjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex on 10 Apr 2024
Thank you for your kind feedback!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating, they made my stay a total pleasure. My room had everything I needed for my business trip so I couldn't be happier with it. I'm definitely coming back next time I stay in this area.
Stayed 5 nights in Mar 2024
Response from Alex on 23 Mar 2024
You were a lovely guest. Thank you for your kind feedback.

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Small basic room, cramped sink
Stayed 1 night in Feb 2024
Response from Max on 18 Feb 2024
Thank you for the feedback. A remodel of the bathrooms is underway.

6/10 Okay

Jake

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from CEM on 5 Feb 2024
We appreciate your feedback.

8/10 Good

Eva

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Decent cheap choice for a night wouldn’t recommend much longer. Blankets are very thin and so are the walls. Heard my neighbors entire bathroom episode, so be prepared for no privacy. Pretty clean and the inside of the hotel feels safe. No hand soap. Super friendly front desk.
Stayed 1 night in Jan 2024
Response from Alex on 2 Feb 2024
Thank you for taking the time to review your stay at the Touchstone

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2023
Response from Max on 14 Dec 2023
THANK YOU for your kind review. Happy Holidays to you and your family!

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again!
Stayed 3 nights in Nov 2023
Response from Alex on 8 Dec 2023
You were a lovely guest. Thank you for your kind feedback.

10/10 Excellent

Dawson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay and an excellent price given the location. The room was clean and much larger than the reviews implied. The staff was very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Max on 18 Nov 2023
Very happy that you liked your room! Hoping to welcome you again at the Touchstone. Thank you!

6/10 Okay

Gale

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Short walk to the convention center. Nice staff. Restaurant connected to the restaurant not open for breakfast two of the three mornings of the conference. No cups for water in room. TV did not work until corrected the next day. The bed was hard (Not "comfy"). Sufficient for what was needed, but overall not a place I would recommend.
Stayed 3 nights in Nov 2023
Response from Max on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Eva

Stayed 1 night in Oct 2023
Response from Alex on 16 Nov 2023
Thank you for your kind feedback.

6/10 Okay

Jenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok for the price. I expected the shower to be somewhat bigger. One person could hardly fit in the shower. The building is old but still standing. Everything else also old.
Stayed 1 night in Oct 2023
Response from CEM on 25 Oct 2023
Thanks for taking the time to review our stay. Yep, the shower stalls in the Twin/Twin rooms are rather standard.Double/Double or Queen rooms offer comfortable showers over tubs.Also true: we are around since 1924 ... but we still deliver!

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Max on 21 Oct 2023
Thank you for this kind review. The "Compact Solo" is indeed a guest favorite when it comes to price/value.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alex on 20 Oct 2023
You were a lovely guest. Thank you for your kind review.

10/10 Excellent

Soungsovichea

Stayed 2 nights in Oct 2023
Response from Alex on 27 Oct 2023
Thank you for your kind review.

4/10 Poor

Nichole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. The walls and floors are dirty and it lacks basic necessities like water glasses or a garbage can. The TV channels are very limited and the bed is extremely uncomfortable. The area is filled with homeless people and you can hear people screaming and loud trucks if you leave the windows open. Overpriced for what it is. There are much nicer areas of the city to stay.
Stayed 3 nights in Sep 2023
Response from Max on 30 Sept 2023
We are sorry that the hotel did not meet your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alex on 28 Sept 2023
Thank you for your kind feedback.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service, amenities
Close to city center. Within walking distance to amenities.
Stayed 2 nights in Sep 2023
Response from Alex on 17 Sept 2023
Thank you for your feedback.

4/10 Poor

Lindsey

Stayed 4 nights in Sep 2023
Response from Alex on 6 Oct 2023
Thank you for your feedback.

4/10 Poor

Jose Ney Guerrero, Managua

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Slow internet, forget about streaming something, impossible, slowest elevator I’ve ever used, in the room you hear all the noise from other rooms, hot water fails and all the infrastructure is very old. Only good points are staff that is very kind and helpful, the location also is very good. Stayed for a week, btw.
Stayed 5 nights in Sep 2023
Response from Ann on 21 Sept 2023
Thank you for staying with us. We are sorry that the hotel did not match your expectations.

8/10 Good

Paul

Liked: Cleanliness, staff & service
Nice staff. Decent (if small) rooms. Area is central but a little rough. Good value for money.
Stayed 3 nights in Aug 2023
Response from Alex on 5 Sept 2023
Thank you for your kind feedback.

6/10 Okay

Alvaro

Liked: Cleanliness
The price and location was good but the area has gotten rougher after the pandemic. Especially after hours. The hallways were also pretty dark and stuffy.
Stayed 2 nights in Sep 2023
Response from Alex on 4 Sept 2023
Thank you for staying at the Touchstone!

8/10 Good

Rezjanae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a decent place to stay for a good price compared to other hotels in the area. Not really any amenities but it was clean and they had a very nice staff . If your worried about homeless people they are literally everywhere no matter where you Stay so just pick your poison lol
Stayed 3 nights in Aug 2023
Response from Alex on 27 Aug 2023
Thank you for staying at the Touchstone!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Alex on 24 Aug 2023
Thank you for your feedback.

6/10 Okay

Jo-Ann

Travelled with family
Liked: Staff & service
The area is a bit down and out. The hotel has no air conditioning or screens. Street noise. But staff is kind, beds simple but comfortable and everything clean.
Response from Alex on 21 Aug 2023
Thank you for the feedback.

2/10 Terrible

Naranchimeg

Stayed 5 nights in Aug 2023
Response from Alex on 8 Sept 2023
Thank you for your feedback.

10/10 Excellent

Nonnato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great … will come back again.
Stayed 2 nights in Jul 2023
Response from Alex on 3 Aug 2023
You were a lovely guest! Thank you for staying with us.

6/10 Okay

Abhay

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Max on 2 Aug 2023
Thank you for the. feedback

6/10 Okay

Blanca

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall is what we call cozy. very small. The area felt a bit unsafe just waking out around the building.
Stayed 2 nights in Jul 2023
Response from Max on 30 Jul 2023
Thank you for the feedback.

10/10 Excellent

Sammy Stephen

Stayed 3 nights in Jul 2023
Response from Alex on 16 Aug 2023
Thank you for your kind feedback. You were a lovely guest.

2/10 Terrible

Kais

Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Max on 30 Jul 2023
Thank you for the feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfy and friendly place to stay
The staff was all very friendly and helpful. The room was clean and neat. For rooms that were facing the street, you should expect some noise from the window.
Stayed 1 night in Jul 2023
Response from Max on 25 Jul 2023
Thank you for the feedback.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a little worried when we first arrived but it’s clean and a great location. Staff was friendly. Would definitely go back
Stayed 1 night in Jul 2023
Response from Alex on 23 Jul 2023
Wow! Glad you loved your stay at the Touchstone!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Max on 21 Jul 2023
Bravo, Joshua! I will share with housekeeping and front desk. So glad to hear you liked your stay!

8/10 Good

Breana

Liked: Cleanliness, staff & service
Great location and got the job done
Place was small but cozy and most of all it was safe and clean. Definitely good for a quick one night trip. Not recommended for families as the location is literally in the heart of downtown. For sure an adult based hotel.
Stayed 1 night in Jul 2023
Response from Max on 18 Jul 2023
You were a lovely guest, Breana! Thank you for staying with us.

10/10 Excellent

Delilah

Travelled with family
Liked: Cleanliness
amazing! lovely staff and very clean.
Stayed 5 nights in Jul 2023
Response from Ann on 18 Jul 2023
Will share with housekeeping team - they take pride! Thank you!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Very easy check in and friendly staff! Explained everything thoroughly and made me feel very welcome. I only stayed for one night as I was coming into the city for a concert but it was a great stay. I’ll definitely be coming back.
Stayed 1 night in Jul 2023
Response from Cem on 18 Jul 2023
Wow! Glad you loved your stay at the Touchstone!

8/10 Good

Sachin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Max on 13 Jul 2023
Thank you for choosing to stay at the Touchstone while visiting the "City-by-the-Bay"!

6/10 Okay

LYDIA

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Ann on 6 Jul 2023
Thank you for the feedback.

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple
Nice, simple Hotel centrally located in downtown San francisco. The area was noisy and and the homeless problem was a big detractor, but that's not the hotel's fault.
Stayed 3 nights in Jun 2023
Response from Max on 1 Jul 2023
Thank you for staying at the Touchstone!

8/10 Good

saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Juliet on 1 Jul 2023
Thank you! We appreciate your feedback.

8/10 Good

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and helpful people working there. The room is tiny but very clean. The location is great, close to everything downtown but unfortunately is filled with homeless which is not their fault. I stayed there for a conference close by because it was an affordable option with decent reviews.
Stayed 4 nights in Jun 2023
Response from Max on 29 Jun 2023
Very glad you matched your expectations! Thank you for staying with us.

10/10 Excellent

Danyela, Redding

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice staff.
Stayed 1 night in Jun 2023
Response from Juliet on 29 Jun 2023
Hope you had a lovely stay - we surely enjoyed hosting you!

10/10 Excellent

Daniel

Stayed 4 nights in Jun 2023
Response from Ann on 17 Jul 2023
Thank you for your kind feedback!

10/10 Excellent

Walter, Haddon Twp.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place, excellent attention from the very friendly staff.
Stayed 3 nights in Jun 2023
Response from Ann on 26 Jun 2023
Wonderful! We are very glad to hear that you enjoyed your stay at the Touchstone!

6/10 Okay

Kelley

Liked: Staff & service, property conditions & facilities
The hotel staff were kind and friendly. They were quick to answer all questions and solve any problems. The hotel itself is clean on the surface and housekeepers clean daily. However, it could use a deep clean and some updating. The room I stayed in was quite small. This was completely ok, as I did not spend much time in the room. However, due to the size of the room, any time I showered, the room became unbearably humid. I would suggest improving the ventilation/fan. The neighborhood surrounding the hotel leaves a lot to be desired. It is right on the edge of a neighborhood that clearly has an issue with homelessness and drug use. While this does not inherently make a neighborhood unsafe, I did hear about 10 gunshots one night. This caused me to feel unsafe walking alone and unsafe being outside at all after dark. This is not the fault of the hotel, as they do their best to keep the entrance secure, but it should be considered when choosing where to stay.
Stayed 4 nights in Jun 2023
Response from Cem on 23 Jun 2023
Thank you for taking the time to send us your feedback.We did take note about your suggestion to improve ventilation.

4/10 Poor

Hailee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Confused why the reviews are so high for this place as the one night we stayed, the room was not worth more than a 2/10 rating. For one the sheets smelled dirty and had stains and the mattress is old (indented from previous guests). Felt like a place you get bed bugs… Also the common areas are musty and the carpet seems 100 years old. There is parking but it’s $35 down the street where someone parks your car for you and keeps your keeps keys in a gated car park. Just avoid the financial district/tenderloin if you can, people yelling outside all night long.
Stayed 1 night in Jun 2023
Response from Max on 22 Jun 2023
Thank you for sharing your feedback regarding your recent stay. We are sorry for falling short of your expectations but we appreciate that you mention our discounted and secure parking option. The hotel is located in Union Square.