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Reviews of Inn on Broadway

2.5 out of 5
Inn on Broadway
2201 Van Ness Avenue, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 240 reviews" "
Rating 8 - Good. 75 out of 240 reviews" "
Rating 6 - Okay. 36 out of 240 reviews" "
Rating 4 - Poor. 8 out of 240 reviews" "
Rating 2 - Terrible. 10 out of 240 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rufina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Connor

Liked: Staff & service
Disliked: Property conditions & facilities
A bit run down and my room smelled heavily of cleaning fluid when I first got there and didn’t have enough ventilation to air out easily. The room itself is nice enough.
Stayed 1 night in Apr 2024

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great above ground and the room, but the parking structure was creepy people outside and screaming at the gate trying to open it ay 1am when we got there and it took forever for the guy to come to the window. There were videos of camras behind him but if your not watching it (which he vanished after we cjecked in) why even have them
Stayed 2 nights in Apr 2024

6/10 Okay

Nashmarie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
There is too much noise durning the night.
Stayed 2 nights in Apr 2024

6/10 Okay

Ainaz

Travelled with family
Thanks for hosting us!
Stayed 3 nights in Apr 2024

8/10 Good

Rosio

Travelled with family
Liked: Cleanliness
Nice size for a family. Decent price and good neighborhood. We enjoyed it as a family.
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just be careful parking in basement that downhill will always scrape the bottom of your vehicle, not a lot of parking besides that staff are friendly and rooms are really clean and comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Renee

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

6/10 Okay

April

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

ARNULFO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff
Stayed 3 nights in Mar 2024

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing! 10/10 loved my stay!!
Stayed 1 night in Mar 2024

10/10 Excellent

Marina

Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning in the summer because it was such a convenient and easy stay
Stayed 2 nights in Mar 2024

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely appreciated the free parking on site and all the restaurants in easy walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ayana

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was recently renovated. Property location was good and very convenient. Free parking was great. Walls were a little thin so we could hear a lot of street noise.
Stayed 2 nights in Feb 2024

8/10 Good

ROY EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

kira

Liked: Cleanliness
Everything was great. Will definitely be coming back.
Stayed 1 night in Feb 2024

10/10 Excellent

Yuan-Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and all the front desk people we met were nice and friendly. The room has a larger space than I expected that we three adults have no problem staying for four nights. Really like this place and will stay here again next time I visit San Francisco!
Stayed 4 nights in Feb 2024

6/10 Okay

Lilac

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quick stopover stay for one night. Clean place and good bed. However the room heater/AC didn’t work and it smelled a bit musty.
Stayed 1 night in Feb 2024

8/10 Good

Elia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very welcoming and the cleaning staff were very friendly. Great job ladies !
Stayed 2 nights in Feb 2024

4/10 Poor

Martha

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Briza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and free parking was a plus.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was surprisingly comfortable and nice!
Stayed 2 nights in Jan 2024

8/10 Good

Eleni

Stayed 1 night in Jan 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was listed as a benefit, I don't believe the hotel was handicap accessible. The elevator buttons were too high to push for anyone in a wheelchair. Addinitionally, there were several amenities that were not present in our room. The T.V. didn't work, The mini split only worked for cold air, and the bathtub drain didn't work properly. The room didn't meet cleanliness standards. Even though the booking was cheap, there is no way that I will be staying here again. I would advise anyone to look elsewhere for hotel accommodations.
Stayed 3 nights in Jan 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Location is fantastic,you can walk to union Square or the other way to fisherman's wharf you are right in the middle also trams 1 minute away
Stayed 7 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Average hotel
Pretty much an average hotel. The staff was very friendly. We stayed on the 2nd floor and there was noticeable walking noise from above and outside noise. We heard sirens about every night from the outside. For the price, it was fine. I'm not sure if we would choose this hotel again.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear guest, thank you for taking the time to provide your feedback. We appreciate your kind words about our friendly staff. However, we apologize for any inconvenience you experienced due to noise during your stay. We understand that a peaceful environment is crucial for a comfortable stay, and we're sorry for falling short of your expectations in this regard. Your comments are valuable to us, and we will use them to improve our services. If you ever decide to give us another chance, we'll do our best to ensure a more enjoyable experience for you. Safe travels!Warm Regards,Guest Experience TeamInn on Broadway

4/10 Poor

Stefanie

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 11 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a good location (less tha 10 mintes from the wharf) and has free parking provided. The parking had some tight spots, but offering parking in the first place was a definitel plus and part of the reason I selected this place. The housekeeping staff were also great. The rooms were recently remodeled, and look great. The 6-person room was very spacious! However, there were many details that made me think that the remodel job wasn't finished before they decided to rent the room. Like the GAPING WHOLE above the door frame. It looks like the new door is smaller than the old door frame by about 4 inches, and they forgot to seal the opening. Also, the toilet room (seperate from an attached room with the sinks) had such a weak, old light that you have to use it with the door open if you don't want to do your business in the dark. The sink room had no towel bars, so it was hard to keep hand towels dry. And the television had awful cable reception, so it would lose the signal enough to miss the dialogue every few minutes. Also, there was NO dresser or amoire, and only 4 small drawers for 6 people, so be prepared to have nowhere to unpacg your clothes. I have been making the trip to SF every year with the family for the past 15 years, and overall, it was a nice place to stay. Depite the details mentioned, I would stay here again. I just hope they seal the gap on the door - it was a cold winter week and their heating bill is going to be extreaordinalrily high.
Stayed 3 nights in Jan 2024

8/10 Good

Karen, Palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried about the safety of staying in San Francisco, but this was actually a good place to stay. There were cameras pointed at every corner of the property, including the parking garage. The room we stayed in was clean and newly renovated. They are currently still working on some renovations in other rooms. The TV had a pixelated line glitching across the middle every once in a while. It didn't really matter to us, since we weren't there to watch TV. We used Lyft to get where we wanted to go and back and they got there within 2 minutes. There's a deli around the corner that had very good sandwiches. The lady at the front desk was very friendly and welcoming. Overall a good place to stay, if we come back to SF.
Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Trinity

Travelled with family, Travelled with group
Liked: Cleanliness
Clean room and in a nice area, did not get sketchy vibes or feel unsafe. Would otherwise have no complaints but the first morning we spent there after a long night out, which was also my birthday, they were doing construction and changing all the doors at 9am shaking the entire room it was so loud. They then asked to replace our door but gave the option to do it later so we opted for that because we told them we were going to leave soon but while literally in the process of getting ready to go out into the city we were told they have to change the door now and proceeded to replace the door and door frame for over an hour while 3 girls are trying to get ready for our day. Put a huge dent and delay in my one special day as well as woke everyone up early without any notice!
Stayed 2 nights in Jan 2024

2/10 Terrible

Deepak

Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Johanna

Travelled with family
Liked: Cleanliness, amenities
The hotel is in a great location and everything was convenient. The fact that they have parking is a huge plus! The only bad thing is that they seem to use some harsh chemicals to clean their sheets and towels. I got a terrible allergic reaction that sent me to the ER. I am a regular traveler and have stood at many hotels and had never experienced this. As soon as my daughter and I walked in the room we smelled so much bleach or some other chemicals. We eventually had to open a window because we got headaches. She was also itchy from the towels and sheets but did not have a full reaction as I did. For this reason I would not stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
honestly just book it . You really can’t go wrong . They do have groups of ppl hanging out by the building on the street . But they just hang around that’s it . The elevator is funny. But safe and worked nonetheless. The parking garage fills up . They do have cameras under there . I did get a door ding bc the parking spots are small and it was a new car .. but whatever . And we just left nothing showing in the car and we had no issues w any break ins in our entire stay. Our car felt safe down there. the rooms were really nice ! Everything was clean and way better than what we expected . The lady at the front desk was super friendly and gave us a map of the city and gave us tips and tricks. The area around isn’t bad at all. And it’s in the middle of everything . If I would come back to frsico I would stay here again
Stayed 2 nights in Dec 2023

6/10 Okay

Zahira

Travelled with family
Liked: Cleanliness, staff & service
property was not completely renovated and elevator door does not stay open when trying to get luggage inside
Stayed 2 nights in Dec 2023

10/10 Excellent

melissa, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is great, safe neighborhood. Outside is nothing fancy but don’t let that fool you the room was nice & had everything we needed.
Stayed 1 night in Dec 2023

6/10 Okay

JASSEM

Travelled with family
Free Parking and the price was good
Stayed 4 nights in Dec 2023

6/10 Okay

Mohammed

Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and free parking I was not expecting anything, but actually this property is spotless clean and a good size for a family of 4. Location is good! Easy check in and out, plus you can’t beat the Free parking in San Francisco. Highly recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so nice & beautiful.
Stayed 1 night in Dec 2023

2/10 Terrible

Homayon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little room. Noisy heater!
Comfortable beds and clean room. The only complaint would be the noisy heater. It was loud enough that we could not sleep with it on. Also we had a corner room nearest to the street and the street noise was pretty harsh. We ended up getting earplugs to block out the noise! Typical busy city noise, but I would suggest requesting a room closer to the interior of the hotel next time. I would stay here again. The area seemed safe and we had no issues around the hotel. We left our car in the parking lot and had no problems there. Just followed the advice of hotel staff and didn’t leave anything in our car.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Joseph, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our beds comfortable and our rooms clean. Your feedback regarding the heater and street noise is invaluable to us, and we apologize for any inconvenience you experienced. We'll certainly look into the concerns you raised to ensure a more comfortable stay for our future guests. It's great to know that you felt safe in the area and that our parking facilities met your expectations. We appreciate your trust in our staff's guidance. We look forward to welcoming you back and ensuring a more pleasant experience next time.Warm Regards,Guest Experience TeamInn on Broadway