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Reviews of Grand Hyatt at SFO

4 out of 5
Grand Hyatt at SFO
55 S McDonnell Rd, San Francisco, CA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1162 out of 1322 reviews" "
Rating 8 - Good. 109 out of 1322 reviews" "
Rating 6 - Okay. 25 out of 1322 reviews" "
Rating 4 - Poor. 14 out of 1322 reviews" "
Rating 2 - Terrible. 12 out of 1322 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing service!
Stayed 1 night in May 2024
Response from Laura on 22 May 2024
Dear Jill,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back soon. Best regards,

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for early and late flights
Stayed 1 night in May 2024
Response from Laura on 20 May 2024
Dear Kelly,Thank you so much for taking the time to provide your rating. We love hearing that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to welcome you back soon. Best regards,

10/10 Excellent

Philippe, san jose

Business traveller
Liked: Cleanliness, amenities
v good checkin
Stayed 1 night in May 2024
Response from Lindsey on 19 May 2024
Dear Philippe,Thank you for your feedback and review. We are happy to hear that check in was great. We would love to have you as our guest again.Best Wishes

10/10 Excellent

Rashell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay connected to the airport!
Stayed 1 night in May 2024
Response from Ana on 16 May 2024
Dear Rashell,Thank you for providing feedback. We appreciate you staying with us in San Francisco. We're glad you enjoyed your stay. We hope to see you again!

8/10 Good

Scott, st lazare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for an overnight layover. Bar and restaurants closed early. Rooms clean but ordinary for the price.
Stayed 1 night in Apr 2024
Response from Ana on 14 May 2024
Dear Scott,Thank you for your feedback. We are delighted to hear that our hotel's location was convenient for you and that you enjoyed the cleanliness. We hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jamison on 15 May 2024
Hello Matthew, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Grand Hyatt at SFO!Best regards,Jamison

10/10 Excellent

michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Angela S on 13 May 2024
Hello Michael,Thank you for staying with us and for sharing your feedback. We are glad you had a great stay and look forward to many more in the future. Best regards,Angela

10/10 Excellent

Ana, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous for airport hotel when needed!
Stayed 1 night in May 2024
Response from Melinda on 9 May 2024
Dear Ana,Thank you for taking the time to review our property. We are so glad to hear you found our hotel fabulous for an airport hotel when needed. We hope to welcome you back to Grand Hyatt at SFO again soon!Warm regards,Melinda

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake booking hotel in incorrect out and the front desk staff assisted me getting refund from Expedia so I wouldn’t have to pay twice for one stay. It was all my mistake but Hyatt staff made it all work out as I had made reservations at Hyatt in DFW instead of SFO. Very grateful for those help and to make it better, after a 15 hour flight I was able to get an early check in
Stayed 1 night in Apr 2024
Response from Ana on 7 May 2024
Dear Donna, We appreciate your feedback. It was a pleasure to have you as our guest during your stay in San Francisco. We're delighted to hear that our staff was able to resolve your booking issues and improve your overall experience. We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Betsy on 7 May 2024
Dear Carlos, Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Karen, Santa Cruz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was really convenient and luxurious the night before an early flight.
Stayed 1 night in May 2024
Response from Lindsey on 5 May 2024
Dear Karen,Thank you for your rating. We are happy to hear you enjoyed the conveniency of our location. We would love to host you again.Best Wishes,

8/10 Good

Nina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Melinda on 4 May 2024
Dear Nina,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt at SFO again soon!Warm regards,Melinda

10/10 Excellent

Masataka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room. Runway view was excellent.
Stayed 2 nights in Apr 2024
Response from Ana on 3 May 2024
Dear Masataka,We are grateful for your feedback. It was a pleasure to have you as our guest while you were in San Francisco. We're glad you enjoyed the size of your room, the views, and felt at ease. We hope to see you again soon!

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will use the Grand Hyatt at SFO from now on for their Park N Fly option. Connected to the terminals by a train makes it so easy to stay the night before travel, leave the car and take the train to our airline. What a great way to begin a trip!
Stayed 1 night in Apr 2024
Response from Laura on 28 Apr 2024
Dear Pat,Thank you for taking the time to share your experience. We are happy to hear that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to have the pleasure of welcoming you back in the near future. Best regards,

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr 2024
Dear Julian,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Alessandra, MUZZANO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and conveniently linked to terminals through air train. Modern and comfortable, excellent!
Stayed 1 night in Apr 2024
Response from Janet on 26 Apr 2024
Dear Alessandra,Thank you for taking time to share feedback on your recent stay at our Grand Hyatt at SFO. We are very happy to hear you thought the hotel was beautiful and you liked how conveniently linked through air train we were to the terminals. We are delighted that you liked the modern decor and comfort of our hotel. We hope the next time your travels bring you to our area we will have the pleasure of welcoming you back.Warm regards,

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was marvelous! Staff were so helpful!
Stayed 1 night in Apr 2024
Response from Ana on 25 Apr 2024
Dear Sarah,We appreciate your wonderful feedback. It was a pleasure to host you during your stay in San Francisco. We are delighted to hear that you enjoyed our hotel and the service provided by our staff. We look forward to seeing you again!

10/10 Excellent

Kimber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Ana on 25 Apr 2024
Dear Kimber,We appreciate your excellent feedback and rating! It was a pleasure to have you as our guest during your stay in San Francisco. We hope to see you again soon!

10/10 Excellent

kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most surprising part of my anniversary trip with my husband. We decided to stay over since our flight was so early in the morning. The hotel was 5 stars in terms of service, food, cleanliness, and comfort. I can't wait to stay over again for our next trip!
Stayed 1 night in Apr 2024
Response from Laura on 24 Apr 2024
Dear Kristine, Thank you so much for your patronage and for the 5-star rating. We are so happy to hear that you were comfortable during your stay with us. We hope you had a very happy anniversary, and we wish you many more! We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Nice and efficient staff! Always trying to make the customer feel appreciated. Excellent crew!
Stayed 1 night in Apr 2024
Response from Krista on 23 Apr 2024
Hello Grace, We want to thank you for your kind words and 5 out of 5 rating of your stay with us at the Grand Hyatt at SFO. We are so pleased to hear that you enjoyed your stay, and that you received excellent service from our hotel staff. We hope we have the opportunity to serve you again soon!Warm Regards, Krista

10/10 Excellent

Hong, Cornelius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very serenity, clean, and convenient place to rest after a long flight. Practically just walked from plane to room and to another plane the next day.
Stayed 1 night in Apr 2024
Response from Krista on 23 Apr 2024
Hello Hong, Thank you kindly for your lovely 5 out of 5 rating and review. We are thrilled to hear that our property was able to provide you a comfortable rest during your travels. We love that our location was a convenient stay, and we hope to have you back as our guest again while visiting SFO. Kind Regards, Krista

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived SFO late and I was very tired. I was glad I booked Grand Hyatt so I could just took the air train to get to the hotel and rest. The hotel room is clean and quiet.
Stayed 1 night in Apr 2024
Response from Laura on 21 Apr 2024
Dear Jian, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that our location was perfect for your travel needs, and that you were able to get some rest before heading to your next destination. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on 21 Apr 2024
Dear Ricky,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

cheryl, Honolulu

Liked: Amenities
Staff was excellent
Stayed 1 night in Apr 2024
Response from Jamie on 14 Apr 2024
Dear Cheryl,Thank you for your wonderful 5/5 rating of our Grand Hyatt at SFO! It was such a pleasure to hear that our teams service helped contribute to an enjoyable stay. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Melinda on 2 May 2024
Dear Dave,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt at SFO again soon!Warm regards,Melinda

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dacia on 12 Apr 2024
Hi Olivia,We are so happy to learn that you enjoyed your stay with us. Thank you so much for your 5-star review. Please visit us again at Grand Hyatt SFO!Kind regards,

10/10 Excellent

Egon, Chatel St. Denis

Stayed 1 night in Apr 2024
Response from Dacia on 1 May 2024
Hello Egon,We are so happy to learn you had a great stay. Thank for taking time to rate our hotel. We would love to welcome you to Grand Hyatt at SFO again.Kind regards,

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Apr 2024
Response from Ana on 9 Apr 2024
Dear Lin,Thanks for sharing your feedback. We're happy to hear that our hotel's location was convenient for you. We hope to see you next time you visit San Francisco!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Krista on 9 Apr 2024
Hi there Dustin, Thank you kindly for your wonderful 5 out of 5 rating of your stay with us here at the Grand Hyatt at SFO. We are glad to see that you enjoyed your stay with us and we hope to see you again soon!Warm Regards,Krista

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very convenient location.
Stayed 1 night in Apr 2024
Response from Krista on 9 Apr 2024
Hi Suzanne, We are so happy to hear that you enjoyed your stay with us here at the Grand Hyatt at SFO. We are pleased to hear that the location of our hotel was convenient for your needs and we hope to welcome you back as our guest again! Warm Regards, Krista

10/10 Excellent

Mario

Stayed 1 night in Apr 2024
Response from Dacia on 1 May 2024
Hi Mario,Thank you so much for your 5-star review. It is wonderful to learn that you had a great stay. We look forward to welcoming you back to Grand Hyatt at SFO.Kind regards,

4/10 Poor

Magdalene, Reno

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing except close to airport
Stayed 1 night in Apr 2024
Response from Melinda on 4 Apr 2024
Dear Magdalene,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Grand Hyatt at SFO for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room were excellent.
Stayed 1 night in Mar 2024
Response from Ciara on 4 Apr 2024
Dear Scott,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay with us, and the staff was accommodating as we strive to provide guest with the best customer service possible. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

TEHSIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Boris

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Betsy on 2 Apr 2024
Dear Boris,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy
Stayed 1 night in Mar 2024
Response from Laura on 1 Apr 2024
Dear Patti,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable. We hope to see you again soon. Best regards,

10/10 Excellent

Kiyomi, Manteca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best place to stay the night before a flight out of SFO
Stayed 1 night in Mar 2024
Response from Laura on 31 Mar 2024
Dear Kiyomi,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for you travel needs. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 1 Apr 2024
Hello James,Thank you for your 5-star feedback and recent stay at Grand Hyatt at SFO. We hope to welcome you back again.Warm regards,Rebecca

8/10 Good

Brytni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but SF is just dangerous in general.
Stayed 1 night in Mar 2024
Response from Lindsey on 30 Mar 2024
Dear Brytni,Thank you for your feedback. We are happy to hear you enjoyed your stay overall! We appreciate your feedback! Would love to welcome you again!Best Wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, comfortable and convienent.
Stayed 1 night in Feb 2024
Response from Laura on 27 Mar 2024
Dear Jennifer,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jamie, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angela S. on 25 Mar 2024
Hello Jamie! Thank you for taking the time to rate your stay with us. We appreciate your five-star rating and you choosing our hotel, and we hope to welcome you back soon.Warmest regards, Angela

10/10 Excellent

Brittany

Lovely
Stayed 1 night in Mar 2024
Response from Angela S. on 25 Mar 2024
Hello Brittany! We want to express our gratitude for taking the time to share your valuable feedback with us. We are thrilled you had a pleasant stay with us, and we appreciate your decision to choose our hotel. We hope to serve you again soon.Warmest regards, Angela

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Tieysha on 24 Mar 2024
Hello Benjamin,Thank you for your 5 out of 5 rating and your review. We are so pleased to know that you had a great time here at our hotel. We look forward to seeing you again soon. Best Wishes,

10/10 Excellent

Gayle, Soquel

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying at this hotel. The staff are very welcoming. The hotel room is clean, quiet. It is big screen tv, wifi, Keurig coffee,electric kettle for tea. We ate at the hotel's restaurant which was a pleasant experience ; food delicious. This hotel is one of the stops on the train that goes to San Francisco airport.
Stayed 1 night in Mar 2024
Response from Ana on 22 Mar 2024
Dear Gayle,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We are pleased to hear that you enjoyed our hotel's cleanliness, in-room amenities, and your dining experience. We hope to welcome you back the next time you visit San Francisco!

4/10 Poor

Miyu

Stayed 2 nights in Mar 2024
Response from Jamison on 11 Apr 2024
Hello Miyu, Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. Please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram) so we can discuss this review with you further. We hope to welcome you back at Grand Hyatt at SFO for an improved stay that exceeds all expectations.Best regards, Jamison

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, especially if stuck at SFO for a long layover. Friendly staff
Stayed 1 night in Mar 2024
Response from Tieysha on 24 Mar 2024
Hello Lisa,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you found our hotel to be super convenient, and our staff to be very friendly. We look forward to welcoming you back to Grand Hyatt at SFO in the future.Best Wishes,

10/10 Excellent

Amy

Travelled with partner
Liked: Staff & service, property conditions & facilities
The person checking us in last night was super nice. Room was big and clean. We just needed a few hours of sleep. Wish we could have had more time as the hotel is pretty nice.
Stayed 1 night in Mar 2024
Response from Jamie on 20 Mar 2024
Dear Amy,Thank you for your wonderful review of our Grand Hyatt at SFO! It was such a delight to hear that you enjoyed your time with us, and that our team helped contribute to an enjoyable stay. We hope to welcome you back as our guest for another great stay in the future!Warm regards,Jamie

10/10 Excellent

Ashley

Liked: Amenities
Awesome
Stayed 1 night in Mar 2024
Response from Christi on 15 Mar 2024
Hello Ashley, thank you for taking time to share feedback on your recent stay at Grand Hyatt at SFO. I am so glad that you enjoyed the stay. We look forward to welcoming you back soon. Best Regards, Christi

10/10 Excellent

Yang-hao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Mar 2024
Response from Veronica on 14 Mar 2024
Hello Yang-hao!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us at Grand Hyatt at SFO and that your stay was pleasant! We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Annamary, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ana on 14 Mar 2024
Dear Annamary,Thank you for sharing your rating. We hope to welcome you back the next time you visit San Francisco!