Traditional Room, 1 King Bed, Bay View
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Reviews of Comfort Inn by the Bay

2.5 out of 5
Comfort Inn by the Bay
2775 Van Ness Ave, San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 1006 reviews" "
Rating 8 - Good. 356 out of 1006 reviews" "
Rating 6 - Okay. 140 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 47 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast were excellent. Great location to walk to activities. Noisy by elevator
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear John,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 Good

Emerson Ferman

Travelled with family
Liked: Cleanliness, staff & service, amenities
One elevator was broken so it took very long time to wait for the only elevator functioning
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Emerson,Thank you for staying with us.Rest assured one of our elevators was down for a full renovation for our future guests' lodging experience.Warmest Regards,David Cotla General ManagerComfort Inn by the Bay

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Location was good proximity to downtown - walking, transit. Only one elevator in working order. Able to hear street traffic, noise and guests conversation Staff helpful and courteous to guests. Helpful with directions to area attractions, dinner ideas
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Wendy,Thank you for staying with us.We appreciate all your kind words.We apologize that our elevator was down for a full renovation for our future guest experience.Come back and visit us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 Good

kelly

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great! Location was perfect. The view from the room was beautiful. The breakfast was included..it was alright. They had a few different options. The seating was nice. You get to people watch out the window while you eat/have coffee chillin. The ONLY problem was the elevator..they have two but one is broken and the one left is sooo slow. When we were checking out with all our luggage it took 10 minutes to get to us. Lol. I think it's in the process of being fixed. We would stay here again for sure 😊
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Kelly,Thank you for staying with us.We truly appreciate your wonderful review.We apologize that one of our elevators is under a full modernization for our future guest experience.We look forward to seeing you again soon.Warmest Regards,David CotlaGeneral Manager Comfort Inn by the Bay

8/10 Good

Christine

Liked: Staff & service
One of The elevators was broken they only have 2 for a 12 floor hotel. That was a delay going and coming back to the room. Breakfast was Good
Stayed 2 nights in Apr 2024
Response from Comfort Inn on 15 Apr 2024
Hello, so sorry for the inconvenience with the elevator, it is being worked on right now with one of them, we appreciate your patience and understanding, thank you.

8/10 Good

Alexander Dwight

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is decent for the SF price. Walkable to Ghirardelli and the Wharf. Free breakfast before hitting the road was appreciated!
Stayed 1 night in Apr 2024
Response from Comfort Inn on 10 Apr 2024
Thank you

8/10 Good

O

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall I really liked it but the parking structure SUCKS especially for $30.00 a night
Stayed 4 nights in Apr 2024
Response from Comfort Inn on 9 Apr 2024
Sorry it is a premium for parking here in this city, thank you again for your stay

10/10 Excellent

Neelam, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and convenience of this hotel; and that they had a great breakfast daily with free coffee available thru day. I parked our car there for 2 days and left it there feeling it was safe and we walked everywhere or Uber/lifted to most places. I was so scared of driving the steep streets but this is relatively flat off Lombard street right before the inclines!! Staff was small but helpful and kind! Rooms are paper thin walls which was prob the most annoying part… my kids and I would be in bed by 10pm after a long day and we could here the family next to us like they were in our room. The hotel is old but was renovated and felt comfortable and safe… but most of the hotels in the area are old… so I would recommend this to any traveler looking to be in the area - so many great restaurants to walk to and beautiful residential properties!
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr 2024
Dear Neelam,Thank you for staying with us.We truly appreciate your wonderful review.We would hope to see you and your family again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

2/10 Terrible

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away! You can find better places to stay in San Francisco, especially for the price. When I arrived the first thing I noticed were stains on my sheets (see photo, looked like bubblegum and body fluids). I called the front desk and they said to come down and pick up sheets and make the bed myself. Wow. I paid for a room with a "City View," please see photo, haha. The hotel and rooms are dated, musty and overall worn out. See photo. One of the elevators is out of order so every time you need to use it can take up to 15 minutes because it is full and you wait for another, and another. I was on the 11th floor and took the stairs. I know this kind of thing happens, but it had been broken for over a week (see past reviews) and I saw no attempt to fix. Huge inconvenience and possibly safety issue (?). See photo and notice bags of trash that were constantly in the hallways. Hot water was gone in the mornings. TV didn't work, see photo. Parking in a crap lot is $30 a night. I met a woman with roaches in a cup heading to the front desk. The breakfast was bad. Scrambled eggs in pools of water. Muffins with blueberries hard as pebbles. Just horrible. The two women at the front desk were nice but overwhelmed. I felt bad for them. I asked to speak to the GM multiple times but he was not available (I think his name is David). I really wanted to like this place, it is near family and conveniently located in SF, but I'll never go back.
Stayed 4 nights in Mar 2024
Response from Comfort Inn on 9 Apr 2024
Hello, sorry about that, but we are working on stuff, we normally do not have any roaches here, thank you.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Friendly staff and decent place to stay for reasonable price. Parking garage is really tight for full sized vehicles. We rented a Jeep Grand Cherokee and I wouldn’t want to try to park anything bigger. Views of the bay and Golden Gate Bridge were amazing however.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Daniel,Thank you for staying with us.We appreciate all your kind words.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The doorway connecting stairs to lobby is permanently locked. Forcing guest to utilize one elevator. Two elevators in the lobby, however seemed only one was working created a bottleneck. Small breakfast area even though breakfast is free very crowded room was musky with a mildew smell and empty bottles left. Parking cost was reasonable compared to Seattle and staff was very helpful.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Daniel,Thank you for staying with us.We appreciate your positive as well as your constructive comments.Your feedback has been shared with our management team.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Matt, Surrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has an excellent location and a delicious breakfast to start the day. Gated underground parking is available for $30 a day. I will definitely return if I revisit SF.
Stayed 5 nights in Mar 2024
Response from Comfort Inn on 31 Mar 2024
Thank you for sending us a very nice review, have a nice day!

2/10 Terrible

Sohrab

Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Sohrab,Thank you for staying with us.We apologize that your experience did not exceed expectation. Your survey has been shared with our management team.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay

2/10 Terrible

Gina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No fridge, no running hot water. The whole time there was only cold water and staff acknowledged the issues, but did not provide any solutions. Overall, it was a bad experience and compared to other hotels in San Francisco, I expected better service and amenities.
Stayed 4 nights in Mar 2024
Response from Comfort Inn on 28 Mar 2024
Maintenance and Front Desk should have been notified so it can be resolved, sorry for the inconvenience

8/10 Good

Lovepreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good , rooms perfect, location 20 min walking from pier 43, but no microwave and refrigerator in rooms , car parking is good for sedans, overall great experience
Stayed 3 nights in Mar 2024
Response from Comfort Inn on 27 Mar 2024
Thank you

8/10 Good

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is old. But still very good.
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Yuriy,Thank you for staying with us.We appreciate your positive review.Come see us again soon.Best Regards,

4/10 Poor

Deborah

Disliked: Property conditions & facilities
Elevator was limited. Would either wait forever or had to go up and down the stairs. Id rate it higher for staff service but the house keeper we asked for extra towel rolled her eyes and was upset we ask. Ok walking distance of some attractions
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Deborah,Thank you for staying with us.We appreciate your positive as well as your constructive comments. your comments have been shared with our housekeeping team.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 Good

Tinku

Travelled with family
Liked: Cleanliness
Not the greatest hotel - location was great close to a lot of the attractions however the parking suck, even tho it’s underground, it’s so tight and no elevator access unless you take stairs. The elevators are VERY slow… it once took us 20 mins to go up and down. And front desk suggest to come down if we need anything instead of them coming to drop anything to you.
Stayed 2 nights in Mar 2024
Response from Comfort Inn on 24 Mar 2024
Sorry, the elevators were being worked on at the time, thank you for your stay.

10/10 Excellent

Fely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were very good assisting costumer...
Stayed 3 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Fely,Thak you for staying with us.We appreciate your perfect 5 out of 5 rating.Our staff appreciate your feedback.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 3 nights in Mar 2024
Response from Comfort Inn on 20 Mar 2024
Thank you for a nice review, hope to see you all again sometime.

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
n/a
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar 2024
Dear Brian,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay2775 Van Ness AveSan Francisco, CA 94019

8/10 Good

Ashisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Mar 2024
Response from Comfort Inn on 12 Mar 2024
Thank you for a nice review and hope to see you all again

10/10 Excellent

Julia Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn on 9 Mar 2024
Thank you

10/10 Excellent

Marlene

Liked: Property conditions & facilities
Great safe parking! Close to the pier took a nice walk to the water in the am. Very close to Lombard very safe neighborhood
Stayed 1 night in Mar 2024
Response from Comfort Inn on 9 Mar 2024
Thank you

10/10 Excellent

Karlina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Great for young adults- close enough to other places to walk. Parking was easy. Breakfast was what you expect but is included so that is great. 5/5
Stayed 3 nights in Feb 2024
Response from Comfort Inn on 7 Mar 2024
Thank you again for staying with us!

6/10 Okay

Neil

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn on 7 Mar 2024
Thank you

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is older and dated but still very nice. We had a King room with the pullout and had a small view of the Golden Gate Bridge on the second floor. Lots of room for our family of 4. There was a great little eatery across the street called Chico’s Pizza. Great menu for American fare as well as some pasta and salad options. We ate there twice. Warm continental breaky in the morning was very satisfying with decent options. We were able to walk to pier 33 and 39, although it is fairly far, however was easy to get to and there are also public transport options very close.
Stayed 2 nights in Feb 2024
Response from Comfort Inn on 5 Mar 2024
Thank you for your nice reviews, hope to see you all again sometime, take care!

2/10 Terrible

Nay Nay

Stayed 3 nights in Feb 2024
Response from Comfort Inn on 5 Mar 2024
Thank you

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service
No Wifi,
Stayed 1 night in Feb 2024
Response from Comfort Inn on 25 Feb 2024
Sorry, some parts of the United States didn't have Wifi for a few days, but guests were able to get connected by using there own data, but it did come back on, sorry for the inconvenience.

8/10 Good

Da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need a microwave and mini fridge in the rooms.
Stayed 2 nights in Feb 2024
Response from Comfort Inn on 21 Feb 2024
Thank you for your review, but there is a microwave in the cafe and the high deluxe rooms near the top floor has fridges.

6/10 Okay

chantelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
Parking is $30 Extra and not great. Breakfast was not the greatest either. For price could of been alot better.
Stayed 1 night in Feb 2024
Response from Comfort Inn on 19 Feb 2024
Sorry you were not satisfied with your stay, but thank you for choosing us.

8/10 Good

Da

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice. Location is near buses if you know the routes. Breakfast is the typical waffle maker, juice, eggs, meat, breads, and yogurt. Suggestions, updated your fixtures to include usb ports, install a mini fridge and microwave. Other hotels have these amenities plus a pool and hot tub. You don't have the space for a pool and hot tub, your guests can go to the beach.
Stayed 2 nights in Feb 2024
Response from Comfort Inn on 19 Feb 2024
Thank you for your reviews and suggestions, have a nice day!

10/10 Excellent

Polina, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Polina,Thank you for staying with us.Thank you for staying with us.We appreciate your perfect five out of five rating.Come see us again soon.Best RegardsDavid CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Alyessa,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating,Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is well located. The room view of the bay was awesome!
Stayed 4 nights in Jan 2024
Response from GM on 31 Jan 2024
Dear Andres,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating.Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn bt the Bay

8/10 Good

Carlos Dylan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall good place to stay. Would recommend
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Dear Dylan,Thank you for staying with us.We appreciate all your kind words.We would look forward to seeing you again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Cristopher

Stayed 1 night in Jan 2024
Response from Comfort Inn on 19 Feb 2024
Thank you.

8/10 Good

Varinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Varinder,Thank you for staying with us.We appreciate your positive rating.Come back and see us again soon.Best Regards,David Cotla General Manger Comfort Inn by the Bay

10/10 Excellent

Horacio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Maracio,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Prabhsimraan

Stayed 3 nights in Jan 2024
Response from Comfort Inn on 19 Feb 2024
Thank you

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed My Stay
Very clean and comfortable room. Good food and drink options across the street.
Stayed 2 nights in Jan 2024
Response from GM on 24 Jan 2024
Dear Shane,Thank you for staying with us.We appreciate all your kind words.Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Kristina

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Christina,Thank you for staying with us,We appreciate your positive review.Come see us again soon.Best RegardsmDavid CotlaGeneral ManagerComfort Inn by the Bay

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Jacob,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating.Come back and see us again soon.Kindest RegardsmDavid CotlaGeneral ManagerComfort Inn by the Bay

8/10 Good

Jaemin

Stayed 4 nights in Jan 2024
Response from GM on 21 Jan 2024
Dear Jasmin,Thank you for staying with us.We appreciate your positive rating.Come back and see us again soon.Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerCComfort Inn by the Bay

8/10 Good

Susanah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from GM on 15 Jan 2024
Dear Susanah,Thank you for staying with us.We appreciate your positive review.Come see us again soon.Kindest Regards,General ManagerComfort Inn by the Bay

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that could have made it better is if there was a microwave and/or a small fridge. Otherwise it was a great hotel.
Stayed 2 nights in Jan 2024
Response from GM on 15 Jan 2024
Dear Jamie,Thank you for staying with us.We appreciate all your kind words.Rest assured we do offer both a fridge and microwave in our premium rooms.Perhaps you might reserve one when you come see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Parking is not free!!!
We were not informed about paying for parking. This was an unexpected expense.
Stayed 1 night in Dec 2023
Response from Comfort Inn on 21 Feb 2024
Hello, parking fee is advertised on the internet and all third party bookings, thank you.

10/10 Excellent

karineh

Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
Dear Karnineh,Thank you for staying with us.We appreciate your perfect 5 out of 5 rating.Come back and see us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay

2/10 Terrible

Matthew

Stayed 1 night in Dec 2023
Response from Comfort Inn on 19 Feb 2024
Thank you

8/10 Good

jose

Stayed 1 night in Dec 2023
Response from Comfort Inn on 19 Feb 2024
Thank you