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Reviews of Travelodge by Wyndham El Cajon

2 out of 5
Travelodge by Wyndham El Cajon
425 West Main St, El Cajon, CA

Reviews

6.4
Rating 10 - Excellent. 74 out of 329 reviews" "
Rating 8 - Good. 73 out of 329 reviews" "
Rating 6 - Okay. 66 out of 329 reviews" "
Rating 4 - Poor. 51 out of 329 reviews" "
Rating 2 - Terrible. 65 out of 329 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location centrally located. Near shopping apparel and groceries. Cute shops and late night cocktails
Stayed 2 nights in Dec 2023

6/10 Okay

Richard

The hotel was adequate but some guest had a barking dog which was surprising and annoying. Several homeless on and around the hotel I will be skipping this location next visit to El Cajon.
Stayed 1 night in Dec 2023

2/10 Terrible

Gerhard

Disliked: Staff & service, property conditions & facilities
extremely run down.
Stayed 4 nights in Dec 2023

2/10 Terrible

Vincent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible don’t book
No hot water dirt on headboard sheets had stains and blood on the curtains
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive to my needs. Very friendly.
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you look up this property online it’s deceiving. It looks decent from the pictures and they charge more than surrounding motels, making one think that it’ll be a nice place. It is not. This place was disgusting. Left over spilt beer next to the refrigerator, sheets and blankets were gross, I didn’t want to get in the shower without shower shoes on. Luckily we brought our slippers to wear around the room. People were running around the balconies and slamming doors till around 3am. Over all it was terrible.
Stayed 1 night in Nov 2023

2/10 Terrible

Jan

Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Alex

Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alex

Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Duane

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Gloria

Travelled with family
Disliked: Staff & service
Awful
The room was okay not the best but okay I still had to wipe down the bathroom a bit; when I booked it it said breakfast included and there was nothing and the clerk did not want to answer any questions; so we just checked out the next day and left.
Stayed 1 night in Oct 2023

6/10 Okay

Brian

Travelled with family
Stayed 1 night in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

judith

Liked: Cleanliness, staff & service, room comfort
Motel fine but area sketchy
The area was a bit sketchy but it wasn’t the motel’s fault. The room was fine and the bed comfortable.
Stayed 1 night in Jul 2023

4/10 Poor

Roger

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No coffee machine or kleenx available. No hair dryer. The placed smelled of stail tobacco smoke. It is located around a vast amount of homeless people. I did not gee save walking 1 blocks to a Jack n Box.
Stayed 1 night in Jul 2023

2/10 Terrible

Yvette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run !! Do not stay here. I rented a room yesterday and I left 10 mins in. The front desk person didn’t make me feel safe, his conversation was inappropriate. He also had given me a key to my room and when I grabbed my bags from my car and began to walk up stairs to my room he was already up there waiting on me and opened the door for me with his universal key, I didn’t ask for help, it was creepy, he gave me a corner room when I walked in the window was all the way open with no screen, there was burns on the furniture and bedding, it smelled terrible and the door hinge was loose, there was a lot of random people outside, people driving up, it’s obvious that many of these people were on drugs, I am not from the area and I was there with my cousin who was going to have surgery the following morning at a nearby hospital. I was there for 10 mins and my instincts kicked in to get the hell out of there, we didn’t feel safe!! I hope Expedia reads this review and gives me a refund.. I had to pay another $180 to stay at holiday inn. I also hope they take this hotel off there site as an option to stay, it’s not far to the people who are not familiar with the area to have to pay this money to stay at an unsafe hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Kari

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sketchy
Needed a place to lay our heads after a long day at a softball tournament. Expensive nightly rate, bad area, people sleeping along the sidewalk and in abandoned cars in the parking lot, room is run down and dingy, No one available at the front desk to check out, mattresses were hard as rocks. Clueless why I paid $300 for this room. Nowhere near the beach or in any desirable neighborhood.
Stayed 2 nights in Jul 2023

4/10 Poor

Deborah, Laguna Beach

Stayed 1 night in Jul 2023
Response from Customer Care Team on 24 Aug 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Albert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was using bug spray when we checked in. The made a copy of my driver's license- he stated that it is CA law. The room was 82 degrees when we walked in. There is a hole in the bathroom ceiling where a light used to be. The pictures and reviews on your website are misleading of what the property actually is. I will be calling you for a refund.
Stayed 1 night in Jul 2023

10/10 Excellent

Pricilla

Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed one night but I achieved the quiet and peaceful stay I was looking for.
Stayed 1 night in Jun 2023

10/10 Excellent

Mukti

Stayed 1 night in Jul 2023
Response from Customer Care Team on 24 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Customer Care Team on 4 Jul 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
The manager was wonderful and very accommodating. 4 police cars showed up and entered a room near us at night. Freaked us out a bit. Not a nice area, but if this is where you need to be, then it is what it is. Crazy expensive for the location
Stayed 2 nights in Jun 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service, property conditions & facilities
Gang trouble in area.
Stayed 1 night in Jun 2023

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Noisy during the night. They allow pets. We heard dogs barking most of the night. Shampoo bottle in shower was empty, I normally travel with my own products, but this was an emergency trip. Mattress and frame were sitting on metal box, frame stuck out too far. Hit my knees several times. They have security in the parking lot at night. Not sure if this is a positive or a negative. The area seems okay.
Stayed 1 night in Jun 2023

2/10 Terrible

Laquisha

Stayed 1 night in Jun 2023
Response from Customer Care Team on 4 Jul 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice at the front desk
Stayed 1 night in Dec 2022

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel I paid too much for so many minor fixes
ISSUE 1) While I'm outside smoking a stranger walks up and offered me $5 to let him shower in my room, ugh, very scary. ISSUE 2) I'm a female who's checking in alone the room has 1 of the 2 windows BARRED. The window is in the bathroom, tiny, and on second floor FACING THE ROOF A EMPTY BUILDING. Should she feel safe? ISSUE 3) I paid $130 for 1 night on a Thursday and their credit card machine was down, I had to walk to the store around the corner. I saw it when I was dropped off. When I got back the hotel clerk asked if they had an ATM because he never knew. ISSUE 4) After I got off work I stopped at the front to ask for clean towels, when the maid brought them she started had me put them down outside the door. She started counting dirty towels 1 by 1, like she had an attitude because she had to do it. After she gave me only the clean ones that matched the dirty ones about how many towels I returned and how many she can give me.That was unnecessary and she was out of line. If it's such a big a deal for 1 towel then when I asked for a new set that should've been made clear. Now idk if this place is packed for holidays and/or weekends but I know it's expensive and they should make investments in things like a shampooer with detachable parts for the curtains; some toilet seats; get new windows. If this place was cheap I would understand. But I have to deal with it and for $130/night. Like a guy really walked up and offered me $5 to shower in my room, not ok
You can tell the toilet seat was painted over and now it looks like the paint is peeling off 😞
There are rips in the curtain and valance is stained 😒
There are bars on the bathroom window AND IM ON THE SECOND FLOOR 😐
Stayed 1 night in Nov 2022

2/10 Terrible

Curtis

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Staff & service
We booked this hotel with hotels.com when we arrived the woman rudely told us that they have no rooms available for us and that they overbooked the rooms. By the time we figured this out all the hotels were sold out. We didnt actually find and get into a room until 5am the next morning. They tried to book me into a horrible hotel for the same price i was paying at a nicer hotel. Then when i got there the hotel charge me another $100 early check-in rate. Hotels.com did nothig to compensate me for their error. I will be checking the reviews to make sure mine was posted.
Stayed 1 night in Nov 2022

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Hotel had HUGE roaches, will never stay here again.
Stayed 1 night in Oct 2022

10/10 Excellent

Javetta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Stayed 1 night in Oct 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is great easy to get to from the trolley. It's on a well lite road and the room has lots of lights.
Stayed 1 night in Sep 2022

2/10 Terrible

Robert

Stayed 1 night in Sep 2022
Response from Customer Care Team on 30 Sept 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Marvis

Travelled with family
Disliked: Amenities, property conditions & facilities
Not accessible
Stayed 1 night in Jul 2022

2/10 Terrible

Charvella

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not good pick . could never stay there again
Stayed 1 night in May 2022

6/10 Okay

victor

Not a great place, heavy smoke smell, too much noise
Stayed 1 night in Apr 2022

10/10 Excellent

Camryn

Stayed 1 night in Mar 2022
Response from Customer Care Team on 28 Mar 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 Poor

Robert

After getting everything pay for through you, my sister couldn't get in the room without paying additional money. Sad way to do business..
Stayed 1 night in Feb 2022

4/10 Poor

Phyllis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont trust the app
First the room was suppose to be one of my free nights and the app. Messed up and the agent for hotels.com said oh i cant do anything about that next time call and book with us not the app. Then the hotel should not be called a wydham travel lodge its dirty smelly and. People are up all night i almost just went home but because i had to pay for it i stayed the remote didnt work the shower head was 5ft my husband is 6ft
Sink got worse over night
Stayed 1 night in Feb 2022
Response from management on 16 Feb 2022
Thank you for taking the time to review our hotel. We are very sorry to hear that you were not satisfied by our services. We apologize for the issues you have experience at our hotel.

2/10 Terrible

Lorri

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Sketchy
This hotel was sketchy! Drug addicts were basically in all rooms except ours! Sheets were stained, mattress cover had blood and other stains on it. Barely any parking. Druggies screaming and yelling at each other constantly! Would not recommend!
Stayed 2 nights in Apr 2021
Response from management on 12 Apr 2021
Thank you for choosing to stay with us; we are sorry that our hotel was not suitable for your needs. We do hope you will choose to stay with us in the future

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
At least I had a roof over my head to spend the 1 night
Stayed 1 night in Mar 2021
Response from management on 5 Apr 2021
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, and it's disheartening to learn that this was not your experience. Your feedback is appreciated, and we'll share it with our teams to be sure we are on task to delivering an excellent stay. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level

8/10 Good

Porfirio

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Guest Experience Team on 11 Jan 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excellent

Calista, El Cajon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, very nice rooms, friendly staff
Stayed 2 nights in Feb 2020
Response from Management on 22 Feb 2020
Thank you for taking the time to review our hotel. We sincerely appreciate your business and your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommadating to my unique situation. Found the rooms to be very quiet despite being on a busy high-traffic road.
Stayed 1 night in Dec 2019
Response from management on 7 Dec 2019
Thank you for taking the time to review our hotel. We sincerely appreciate your business and your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from management on 20 Nov 2019
Thank you for taking the time to review our hotel. We sincerely appreciate your business and your feedback

2/10 Terrible

Amy

Stayed 4 nights in Nov 2019

10/10 Excellent

Marycall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from management on 14 Oct 2019
Thank you for taking the time to review our hotel. We sincerely appreciate your business and your feedback

4/10 Poor

Britni

Disliked: Cleanliness, staff & service, room comfort
Roaches - Beware!! You
Roaches in the room. Rude staff when I advised them with photos and a video. Uncomfortably and anxious the whole night. Parents night out ruined for my husband and me.
Bathtub
Near bed
Bathtub
Under bed
Stayed 1 night in Oct 2019
Response from management on 26 Nov 2019
Thank you for taking the time to review our hotel. We are very sorry to hear that you were not satisfied by our services. We apologize for the issues you have experience at our hotel. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level.

6/10 Okay

Brynda

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needed light fix needed new coffee pot i asked sev
Stayed 7 nights in Sep 2019
Response from management on 10 Oct 2019
Thank you for choosing to stay with us; we are very sorry to hear that we did not meet your expectation. We do hope you might reconsider your stance on staying with us again.