All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I was definitely quiet and the staff was very friendly
Breanna
Stayed 3 nights in Mar 2024
8/10 Good
Julio
8 Apr 2024
Liked: Cleanliness, staff & service
Julio
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
While the actual hotel room was clean and fairly up to date, the property itself was noisy with people at the hotel screaming at each other (“get your hands off of her”/“leave her alone”) at 4 am one night. This hotel attracts many sketchy individuals. The room ventilation in our non smoking room did not work as we could smell marijuana and cigarettes all the time in our room. My wife had an allergic reaction to something in the room. Breakfast items were not replenished. We would NOT stay at this hotel again.
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 Okay
Lilian
2 Mar 2024
It was a shooting across the street when we arrived
I asked to not have my room cleaned they went in anyway. Nothing but the trash was taken out and my items moved around. My door didnt even seem to lock all the way.
Unfortunately the entire hotel smelled heavily of cigarette smoke and weed smoke, even in the non-smoking rooms. The rooms themselves were disgusting, I get this is a cheap hotel but is it that hard to run a vacuum? The bed sheets were at least clean. The shower had mold in it. When they say continental breakfast, they mean frozen waffles and a juice machine.
Friendly staff, I had a beautiful clean comfortable suite on the third floor with a coffee maker, microwave, and mini fridge. Free breakfast, free wifi. Lots of food choices within walking distance.
We arrived from our lengthy flight at night and were told the computers were down and we could not check-in. The manager was on his way and would be there in twenty minutes an hour later he arrived. After sitting and waiting for this man you would think there would have been at least an apology. None of the people at the front desk were overly friendly or helpful. If the room had not been prepaid we would have left no matter what the hour. Our room was not very clean and their breakfast is a joke, there are 3 floors of rooms and the breakfast area has 3 tables for 2.
We had to wait about 45 minutes to checkin because of technical problems, The manager never said sorry for the wait but rather gave us the impression he was doing us a favour fixing the issue.
Brian
Stayed 1 night in Jan 2024
6/10 Okay
Brian, Calgary
17 Jan 2024
Liked: Cleanliness, staff & service
Close to interstate, checkin was good, parking was ok but a little difficult to get to. The breakfast was very limited.
Brian
Stayed 1 night in Jan 2024
10/10 Excellent
Javetta
16 Jan 2024
Javetta
Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Needed a place to sleep while working night shift at a local hospital because my mountain home was going to get snow. I didn't want to miss work. Sleeping days you need darkness and It was quiet enough as well.
Randall
Stayed 3 nights in Jan 2024
6/10 Okay
Rusty
29 Dec 2023
Rusty
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
6/10 Okay
Roland
Travelled with family
28 Dec 2023
Liked: Staff & service
Roland
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
6/10 Okay
Angela
18 Dec 2023
Angela
Stayed 1 night in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Maria
14 Dec 2023
Maria
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 16 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Johana
13 Dec 2023
Johana
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 15 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Cockroaches. Everywhere. In and out of the room within 10 minutes (photo evidence of both), yet they denied our claim for a refund as we allegedly “used the shower and the bed”. ended up paying the $140 for holiday inn anyways, should have just trusted my gut. it will be cheaper in the long run.
Ashlei
Stayed 1 night in Nov 2023
8/10 Good
Javetta
Business traveller
23 Nov 2023
Liked: Staff & service, room comfort
Javetta
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 6 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
6/10 Okay
Armando
22 Nov 2023
Liked: Cleanliness, staff & service
Armando
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
6/10 Okay
Linda
21 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed about the cleanliness and the disrepair of the room. Furniture was also unkept. Pillows were old and small. Stains on furniture and carpet.
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
8/10 Good
Kendra, Verona
Travelled with group
12 Nov 2023
Liked: Cleanliness
Convenient location - walking distance to some shops.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team