Exterior

Reviews of Hilton San Diego Bayfront

4 out of 5
Hilton San Diego Bayfront
1 Park Blvd, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 861 out of 1516 reviews" "
Rating 8 - Good. 291 out of 1516 reviews" "
Rating 6 - Okay. 142 out of 1516 reviews" "
Rating 4 - Poor. 99 out of 1516 reviews" "
Rating 2 - Terrible. 123 out of 1516 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chun-Nan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I can criticize.
Stayed 1 night in Apr 2024

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice that it’s next to shore…
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Rey,Thank you for your review and for giving us a perfect rating! We are delighted our fantastic location was the highlight of your stay, and we appreciate you mentioning its proximity to the beach. It was truly a pleasure having you here, and we hope you return soon!

8/10 Good

Budur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 6 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Budur,Thank you for allowing Hilton San Diego Bayfront to host your recent stay. We're happy to hear you had an enjoyable visit, and that you appreciated our accommodations. We're grateful for your rating, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Ivan,Thanks for choosing Hilton San Diego Bayfront. We appreciate you shining a spotlight on our great location near Gaslamp Quarter and Petco Park. Please stay with us again next time you travel to San Diego!

6/10 Okay

Monica

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was not clean. I found dirty clothes in the drawers at the room.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Apr 2024
Dear Monica,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for the housekeeping concerns you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

10/10 Excellent

John

Stayed 5 nights in Mar 2024

10/10 Excellent

sihong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied stay with this hotel. Clean room with very nice view from two big windows in this corner room on the 14th floor. Service was great.Called the front desk and responded quick.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Sihong, Thank you so much for choosing Hilton San Diego Bayfront. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness and great service. We hope you'll consider joining us again on your next trip to San Diego; it was a genuine pleasure hosting you.

2/10 Terrible

Leticia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property multiple times but since my last stay it has drastically declined starting with under-staffing, the room had a stale stench that staff could not explain but a “regular” explained to us that the sewer system was not properly vented and sometimes it emits a foul smell making the bathroom area stink. I will never return to the Hilton Bayfront.
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Leticia,Thank you so much for leaving feedback. We are disappointed to hear your last stay with us did not live up to your expectations, and we apologize for any inconvenience faced. We appreciate you sharing your concerns, which will help us improve the experience of future guests.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Rebecca,We're so happy to know that you enjoyed your time with us overall! We trust that everything was in order for your stay and we hope to see you again soon.

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Great location but disappointed in all the added fees the resort adds. Surcharges, resort fees and more$$$$
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Diane,Thank you for taking the time to leave a review. We're very pleased to hear you enjoyed your stay, but apologize for any inconveniences caused by unexpected charges. We will use your feedback to improve the experience of future guests, and hope you'll come to visit us again soon!

6/10 Okay

carmina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily, Norcross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Nancy D

Travelled with family and small children
Easy walk to peco park
Stayed 4 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Nancy,Thanks for being our valued guest. We're pleased our convenient location near Petco Park worked well for your trip. If there is anything we could have done better, please feel free to share your feedback. Safe travels, and come back again.

10/10 Excellent

Chanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Chanpreet,Thank you for taking the time to leave a review. We are very pleased to hear you enjoyed our convenient and strategic location and hard-working team here at Hilton San Diego Bayfront. We have passed on your compliments, and hope you'll visit us again.

10/10 Excellent

Linyong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hilton Bay front a lot, the staffs are very quick in response, and the restaurants are fine.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Linyong,Thank you for sharing your experience at Hilton San Diego Bayfront! We're thrilled you had a great stay and appreciated our efficient team and dining options. We strive for prompt service and are glad it made a positive impact. Our team looks forward to welcoming you back for another five-star experience!

8/10 Good

Adora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and good service
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Richard,Thank you for sharing your experience at Hilton San Diego Bayfront! We're delighted you found our establishment beautiful and enjoyed our hospitality. Our team is excited to welcome you back for another wonderful stay.

10/10 Excellent

Noelani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay in
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Donna,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at Hilton San Diego Bayfront.

10/10 Excellent

Mario

Travelled with family
Chutiwat went above and beyond to make our check in smooth and easy.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Mario,Your excellent rating of Hilton San Diego Bayfront is greatly appreciated! Chutiwat will be delighted to be commended for making your check-in experience smooth and simple. We trust that the rest of your visit was enjoyable as well, and we hope you'll return.

10/10 Excellent

William Moffatt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the views and that it was on the Bayfront, as well as the cleanliness and the opportunity it allowed for exploration. We also got a very good deal from Expedia, and if it’s during the off season I would recommend this hotel to anyone (just because it gets busy during Comic-Con, being right next to the convention center).
Stayed 4 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear William,Thank you for choosing Hilton San Diego Bayfront and sharing your lovely five-star review. We are delighted to hear how much you enjoyed our beautiful views and clean accommodations. We look forward to welcoming you back for many more memorable visits.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Santosh

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff rude. Not for family with kids.
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Santosh,Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed your visit was not as expected. We sincerely apologize for the inconvenience and will address these matters swiftly, as we aim to provide only the best for our guests. We hope you will consider staying with us the next time you visit San Diego for an improved stay.

8/10 Good

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was in a weird industrial area
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Monica,Thank you for staying with us and taking a moment to let us know about your experience. We are glad you enjoyed your time overall. It was an honor having you as our guest, and we hope you will consider staying with us again the next time you visit San Diego.

10/10 Excellent

Chad

Travelled with family
Bit pricey for the area…
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Chad,We greatly appreciate your feedback. Your perspective is valued, and we're committed to continuously improving. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Kirk C

Stayed 1 night in Mar 2024

10/10 Excellent

Mishar

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely go back ❤️
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Mishar,Thanks for visiting Hilton San Diego Bayfront. Our team is thrilled you had such a wonderful stay that you are planning to return! We hope to see you soon!

10/10 Excellent

Nataliia

Stayed 3 nights in Mar 2024

8/10 Good

Sree

Liked: Cleanliness, staff & service, property conditions & facilities
Waterfront, connected to long walking path and great restaurants in walking distance.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Sree,Thank you for sharing your experience with us! We're thrilled you enjoyed our waterfront location, conveniently linked to a scenic walking path and fantastic dining options nearby. It was a pleasure to have you stay with us, and we can't wait to welcome you back to Hilton San Diego Bayfront for another delightful stay.

10/10 Excellent

Tina

Stayed 2 nights in Feb 2024

10/10 Excellent

Steven D

Stayed 2 nights in Feb 2024

10/10 Excellent

Janet, Columbia Falls

Travelled with partner
Overall it was great. In the beginning we weren’t clear on the use of the card for the parking. No big deal.
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Janet,Thank you for choosing Hilton San Diego Bayfront! We're glad your overall stay was pleasant, and we look forward to seeing you again soon.

10/10 Excellent

Kin

Liked: Cleanliness, staff & service, property conditions & facilities
I love the place where they allow pets and with an area where my dog can run around and do his thing. Easy access to all the dining and shopping. Plus the scenery overlooking the bay as I love watching sailboats and naval ships come by. Will always stay here when I need a vacation in town.
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Kin,Thank you for your stay at Hilton San Diego Bayfront as well as your wonderful review. We know that our furry friends are part of the family so we are happy to help accommodate your needs to have them join you. There's no greater compliment than hearing you enjoy your time with us so much you will be staying with us on future trips to the area. We look forward to seeing you again soon.

10/10 Excellent

Ghous

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely amazing location with the beautiful sunset
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
It was truly a pleasure to welcome you to Hilton San Diego Bayfront during your recent visit. We're thrilled to hear we were able to deliver a positive experience and that you appreciated our wonderful location and the opportunity to view the beautiful sunset. Thank you for sharing your kind comments, and we hope to host your next visit to the area.

8/10 Good

Jacalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property a lot. My only issue was there was no safe in the room.
Stayed 3 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Jacalyn,Thank you for allowing Hilton San Diego Bayfront to host your recent visit. We're delighted to hear you had an enjoyable experience. However, we're sorry you were disappointed that we do not provide in-room safes but we do value your feedback. We're grateful for your review, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Hanne

Stayed 2 nights in Mar 2024

10/10 Excellent

Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly place very clean!
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Marie,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Hilton San Diego Bayfront so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to PETCO park. Plenty of food choices on site and the view was great! Great stay for a reasonable price.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Thank you so much for choosing to stay with us at Hilton San Diego Bayfront. We are glad to learn you enjoyed your stay, and we thank you for taking the time to share your feedback. Your insights help guide us in making decisions to continue improving our customer experience and also help future guests choose where to stay when researching different hotels. If you ever come back to San Diego we would love the opportunity to host you again.

10/10 Excellent

Leilani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Leilani,Thank you for taking the time to share your feedback with us! We are delighted that you found our property well-kept and our service top-notch. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Hilton San Diego Bayfront for another enjoyable experience.

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, great location.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Mark,Thank you for sharing your experience! We're thrilled to hear you enjoyed our stunning view and convenient location. Our priority is your satisfaction, and we're delighted to meet your expectations. We can't wait to welcome you back to Hilton San Diego Bayfront for another memorable stay.

10/10 Excellent

Patrick, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Palminder, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
The only comments I have is that according to the staff's information, the maintenance have not fixed the restaurant's two of the entry door from the last two months. Some unknown person told me that the management doesn't care about it.
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Palminder,We're thrilled to hear you had a five-star stay! We also take your feedback about our restaurant's entry doors seriously and will address this concern to ensure all aspects of our hotel meet our high standards. Our team cares deeply about every guest experience and appreciates your bringing this to our attention. We look forward to welcoming you back to Hilton San Diego Bayfront and providing an even more seamless experience.

10/10 Excellent

SNEZANA, Valencia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything from customer service, restaurant and location.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
We're so happy to know that you enjoyed everything about your time with us, from our team's attentive service to our prime location. Thank you so much for the perfect rating and we hope to see you again soon.

4/10 Poor

Isabella

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in took forever. Sprang various fees on us. Parking too expensive. No water included in room so you have to travel 25 floors to get it. Very basic amenities for the exorbitant cost. Will not be staying here ever again.
Response from General Manager on 1 Mar 2024
Dear Isabella,We're sorry to hear about the challenges you encountered during your stay, such as the check-in process and concerns with the room amenities. We understand the importance of a seamless experience and are committed to improving the aspects you mentioned. Thank you for sharing your feedback, and we hope for an opportunity to better serve you in the future, providing a stay that meets and exceeds your expectations.

4/10 Poor

Hector

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First room I was put in the while carpet was wet with city view which I paid for water and bridge view. I was moved to a different room which seemed like a pool view room and port. Not a nice view. I paid for most water and bridge view. Staff knocked and then proceeded to open my room without permission at 10:30am. Checkout is at 11 when I confronted her she gave me an attitude and said I didn’t answer the knock or put the sign at door. Like it’s my fault she’s opening doors without knowing sign out status. I forgot my key in room and my husband went in while I looked for something in the car. Once I walked in I realized I didn’t have my key for elevator use. I went to the front and they wouldn’t give me one because it was under my husbands name and I didn’t remember the room number. I called my husband and didn’t pick up I had to go back to my car and charge my phone which had died by that time and call him again to come get me. So inconvenient. Also surrounding area is very crowded be prepared to pay for parking if you want to eat in the area. I went to have dinner and road closures lost me and a few blocks from hotel a road was full of people clearly doing illegal activities. I don’t suggest walking at night
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Hector,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry for any inconvenience you encountered while you were here. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to discuss them with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay!
Stayed 5 nights in Dec 2023
Response from General Manager on 28 Feb 2024
Dear Lucy,Thank you so much for choosing to stay with us at Hilton San Diego Bayfront. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside, great location, great view, couples massage at hotel was awesome! Walking distance to roof top cinema, clubs, bars, and food. Free shuttle to Coronado island and the view of the harbor was great.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Matthew,Thank you for choosing Hilton San Diego Bayfront and for taking the time to share your delightful, five-star review. We are thrilled you were impressed with everything from our prime location and great views to our beautiful hotel and amazing couples massage. It would be an honor to welcome you back for another memorable experience.

8/10 Good

Nelli

Stayed 1 night in Feb 2024