Breakfast and dinner served

Reviews of Courtyard by Marriott San Diego Mission Valley/Hotel Circle

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1004 reviews" "
Rating 8 - Good. 235 out of 1004 reviews" "
Rating 6 - Okay. 143 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 73 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Corine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer sevice was great. Rooms were clean and spacious
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

8/10 Good

Karina

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Great service, lovely, clean rooms. Great breakfast and dinner!
Stayed 1 night in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful all-around and it was a comfortable stay! On a side note, the Baristas were unfriendly, and did not even greet, or make eye contact. But other than that, looking forward to my next stay in the future.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

The Crazy Life Of Jada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was very friendly and helpful. We will be staying here again for our next trip back!
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and quiet, didn't spend much time at the hotel or surrounding area but the freeways were easily accessed. Would definetly stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank you for staying with us! Will see you again in the near future! Have a nice day!

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, property conditions & facilities
Hacen cobros extra sin avisarte solo te roban es un abuso pésimo servicio nooo lo recomiendo para nada
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

4/10 Poor

Denise, Alton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The ac and heater unit is disgusting, filthy with bugs and dust, the bathroom wall vent filthy and the small refrigerator was not working and was full of ice build up. For $201 a night is ridiculous! The lobby was full of screaming kids. The cafe isn't open late enough.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

10/10 Excellent

Olga, Renton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe stay
Stayed 3 nights in Jan 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

Ashley, Bell gardens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes above and beyond.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

6/10 Okay

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and helpful. The room was rough. The bathroom door was hard to shut, old light switches with gunk around them, mini fridge didn’t work great, and a big board came out from under the bed cutting into your walking path. My mother in law ran into it a couple of times. The pool wasn’t heated, as it claimed to be. The hot tub was really hot and the jets didn’t work very often. The seat for elderly/disabled to get into the hot tub was sitting there but not mounted into the ground. One of the big elevators wouldn’t go to the main floor even though the button would light up. Overall, friendly staff, building needs work.
Stayed 4 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness
Excellent stay. The only thing I didn’t like was the Bistro. It opened at 4:30pm. and you order at the bar.
Stayed 3 nights in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

8/10 Good

Chandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I took 3 showers during my stay. I had no hot water for any of the three showers. Ice cold for two luke warm for one. My sister was on the same floor and her and her wife checked out because the cold water, the agent that checked them in was highly rude, and the room they checked into was dirty. Also the floors are supposed to be key card secured but four times during my stay at the oddest hours random carriers were coming on the floors slipping marketing material not related to the hotel under the door. I was so scared because I had just gotten out of the shower I was drying off and knock knock door handle shake menu slipped under door. Elevators were down at time of check in. I travel a lot I've stayed at a lot of hotels, I've stayed at this hotel multiple times, the quality and service at this location has declined. For the cost of the location and brand you expect more - or at least a minimum level of cleanliness, friendliness, and security. When I checked out at 4am Monday morning there was a third party security supervisor visiting with the front desk representative on the phone with the third party security dispatch saying how the property was out of compliance because no security officer had shown up for shift in there in 3 days which was a violation of their service level agreement with the property. Will look for an alternate hotel next time I'm in San Diego.
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

6/10 Okay

Darian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of San Diego. Everywhere we wanted to go was 5-15 mins away.
Stayed 2 nights in Mar 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time.

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful…
Stayed 2 nights in Mar 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time.

8/10 Good

shabnam

It was nice and clean with very friendly staff!
Stayed 2 nights in Feb 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time. We are so glad to hear that you have a great stay with us.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ash on 2 Mar 2024
Thank you for taking the time to leave your feedback! We're so happy that you enjoyed your stay and hope to see you next time.

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

Roel Anthony

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like - property is central to everything/ day staff was very helpful (Andrew)/housekeeping was very friendly Dislike - elevator was broken for almost 2 days/night staff not very helpful/elevator had blood on the ground and was not mopped until next day
Stayed 5 nights in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

Angela, Jonesborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you chose to stay with us.

10/10 Excellent

Alicia

Business traveller
Liked: Amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you chose to stay with us.

6/10 Okay

Steven, Hobe Sound

Travelled with partner
Liked: Staff & service
This property needs an upgrade. It’s run down, (the couch cushions were shredded) and in need of renovations. And the rooms that face the highway are noisy.
Stayed 4 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so sorry you did not enjoy your stay. I have addressed your concerns with management.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April was AMAZING 💯💯 The Best Front desk Customer service I’ve EVER experienced
Stayed 2 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you enjoyed your stay.

2/10 Terrible

Kerry

Business traveller
Took a long time to check in. Charged additional $30 to park car - not disclosed up front. No place to fill water, expensive coffee. No thanks going forward!
Stayed 1 night in Feb 2024
Response from April on 10 Feb 2024
Than you so much for your feedback. I'm so sorry that you did not have a good stay with us. I have brought these issues to our manager's attention to ensure this does not happen again in the future.

4/10 Poor

Daniel

Travelled with family
Maid service was very bad
Stayed 4 nights in Feb 2024
Response from April on 10 Feb 2024
Than you so much for your feedback. I'm so sorry that you did not have a good stay with us. I have brought these issues to our manager's attention to ensure this does not happen again in the future.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
It made my evening easy
Stayed 2 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Jeanine, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Carly, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
we love the attention, and great customer service.
Stayed 1 night in Jan 2024
Response from April on 1 Feb 2024
Hello Hugo, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy to park
Stayed 2 nights in Jan 2024
Response from April on 28 Jan 2024
Thank you so much for you feedback!

10/10 Excellent

Laszlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Ash on 28 Jan 2024
Thank you so much for your feedback. We're so happy that you enjoyed your stay with us, and hope to see you again soon!

8/10 Good

Alejandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from April on 26 Jan 2024
Thank you so much for your feedback. We hope to see you again

6/10 Okay

Erick

Stayed 1 night in Jan 2024
Response from April on 21 Jan 2024
Thank you so much for the feedback! We hope you choose to stay with us again in the future.

10/10 Excellent

ESTER F

Liked: Cleanliness, staff & service, property conditions & facilities
Response from April on 26 Jan 2024
Thank you so much for your feedback. We hope to see you again

10/10 Excellent

Liz

Response from April on 18 Jan 2024
Thank you so much for the feedback. We value your time and hope you choose to stay with us again in the future.

8/10 Good

Shaquan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The customer service great! Shout out to April! The rooms were clean and it was very spacious. Only thing negative I would say is that you have to pay $30 for the parking but thats my only complaint. Overall I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from April on 16 Jan 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ash on 15 Jan 2024
Hello. I'm sorry that your recent stay did not meet your expectations - or ours! I will pass this along to my associates to ensure that the necessary guideline are in place to make sure we can better assist you in the future.Thank you.

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ash on 15 Jan 2024
Hello. I'm sorry that your recent stay did not meet your expectations - or ours! I will pass this along to my associates to ensure that the necessary guideline are in place to make sure we can better assist you in the future.Thank you.

10/10 Excellent

Karina

Stayed 1 night in Jan 2024
Response from April on 11 Jan 2024
Thank you so much for your feedback. We hope you choose to stay with us again in the future.

8/10 Good

Kamalesh Babu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place!
Stayed 2 nights in Dec 2023
Response from April on 2 Jan 2024
Hello Kamalesh,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from April on 2 Jan 2024
Hello Geraldine,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Nellie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
I loved not needing to interact with too many people during my stay. Parking was expensive but probably expected for San Diego.
Stayed 1 night in Dec 2023
Response from April on 2 Jan 2024
Hello Nellie,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

8/10 Good

Rahil

Travelled with family
Liked: Cleanliness, staff & service
This property was just a perfect location to everything we wanted to do in San Diego as a tourist. Overall we had a decent stay. The only issue was that the bathroom door made squeaking noise which was annoying and the tissue roll holder was partially broken. If you are looking for San Diego trip with family this is a good option.
Stayed 3 nights in Dec 2023
Response from April on 2 Jan 2024
Hello Rahil,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from April on 2 Jan 2024
Hello Omar,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Richard

Stayed 3 nights in Nov 2023
Response from April on 2 Jan 2024
Hello Richard,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Marci

Stayed 1 night in Dec 2023
Response from April on 2 Jan 2024
Hello Marci,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Our stay was a great experience! Clean and very nice room and friendly staff. We will stay here for future San Diego visits!
Stayed 2 nights in Dec 2023
Response from April on 2 Jan 2024
Hello Michele,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.

6/10 Okay

Nick

Travelled with family
Stayed 3 nights in Dec 2023
Response from April on 2 Jan 2024
Hello Nick,Thank you so much taking the time to let us know how your stay was. We value your feedback. We hope you choose to stay with us again in the future.