All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I must say i was impressed with how clean the facility was in every angle of the hotel. Besides of it being pet friendly, the rooms did not smells like urine or had any trace of any pets being around. The staff was very nice and attentive at all times.
Hello Levi, Thank you for taking the time to share your recent experience at the DoubleTree In San Bernardino. I am glad you found our hotel quite and perfect for your stay. We hope to welcome you back again soon. Susan S. Front Desk Supervisor
Front desk staff is always friendly and available too help. Rooms are clean. Complimentary shampoo, conditioner, body soap and lotion provided. Plenty of parking. Restaurant inside hotel open late.
Veronica
Stayed 2 nights in May 2024
Response from Susie on 27 May 2024
Hello Veronica, Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am glad to read you enjoyed our hotel. We are always happy to read when our guests had a wonderful time so much that we can't wait to welcome you back again. Susan S. Front Desk Supervisor
We love staying here we actuality didnt wanna leave but we had too... the front desk people were awesome ..so many places too eat in the area it was my birthday weekend we will definitely stay here again ..thank you doubletree if we could we would give you guys 10 stars
maria
Stayed 2 nights in May 2024
Response from Susie on 26 May 2024
Hello Maria, Thank you for taking the time to share your wonderful experience at the DoubleTree San Bernardino. I am very happy to see you enjoyed our hotel and the amenities we have to offer. We can't wait to welcome you back the next time you're in the area. Susan S. Front Desk Supervisor
6/10 Okay
Gustavo
21 May 2024
Liked: Staff & service, amenities
Parking lot dirty and dirty n trance thru parking lot needs attention, I when to get my breakfast complimentary on my package and the wait staff where little rude definitely not Hilton experience at all so I skim the following day and didn’t get breakfast
Gustavo
Stayed 2 nights in May 2024
Response from Megan W. on 22 May 2024
Hi Gustavo,We appreciate you taking the time to share with us your feedback.We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns regarding the cleanliness of the parking lot and the breakfast. We'll be sure to talk about this with the right members of our team so that we may improve moving forward.We hope you give us another opportunity to share a more enjoyable experience with you soon.Kindest Regards,Megan W.Front Office Manager
Room was nice and spacious. Noticed room needed to be vacuumed and ask the housekeeper and they took care of that while we were out. The TV kept freezing up and call the front dest and they sent a tech to come repair it. Overall, hotel stay was great and staff was friendly and accommodating. Would stay again.
ryan
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Ryan, Thank you for sharing your experience at our hotel. I am glad we were able to assist you throughout your stay. We hope we can welcome you back soon. Susan S. Front Desk Supervisor
Very nice quiet facility with lovely staff good foid
Suzanne
Stayed 1 night in May 2024
Response from Susie on 21 May 2024
Hello Suzanne, Thank you for taking the time to share your recent hotel experience. I am glad to read you enjoyed our hotel and the delicious food. We did get an updated menu for our restaurant. Hopefully, we can welcome you back soon so you can enjoy our new dinner options. Susan S. Front Desk Supervisor
Was really good restaurant food was amazing 10/10 really recommend the room was really lovely and nice and staff was really amazing and helpful .
Patricia
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Patricia, Thank you for taking the time to share your hotel experience. I am thrilled you chose our hotel out of the many to choose from in our area. We hope to welcome you back soon. Susan S. Front Desk Supervisor
The staff was amazing! They went above and beyond to make our stay comfortable and convenient. They were really a text away if we had any question with a quick response.
Yolanda
Stayed 2 nights in May 2024
Response from Susie on 21 May 2024
Hello Yolanda, Thank you for taking the time to share your hotel experience. I am so happy you enjoyed our hotel and our team members. We are very glad you had a great time we hope to see you again soon. Susan S. Front Desk Supervisor
Hello Gerardo, Thank you for taking the time to share your hotel experience. I am glad you enjoyed our hotel. We hope you enjoyed our hotel and all of its amenities. We can't wait to welcome you back. Susan S. Front Desk Supervisor
Suzy did a great job checking me in! She greeted me with a smile and knew I had to use the rest first! She was very charismatic and made me laugh all while being professional!!!
ADEILE
Stayed 1 night in May 2024
Response from Susan S. on 20 May 2024
Hello Adeile, Thank you for taking the time to share your hotel experience. I am delighted to read that you enjoyed our hotel and that Suzy was able to give you a wonderful experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Hello Daniel, Thank you for taking the time to share your hotel experience. I am glad to read that Angelica provided excellent service. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Hi Kenya,Thank you for taking the time to share your recent stay with us. I am glad you enjoyed your stay. Hope to see you again soon.Kindest Regards,Megan W.Front Office Manager
Hello, Alejandra Thank you for taking the time to rate your hotel experience. I hope we were able to provide the quality service you deserve throughout your stay. We hope to welcome you back soon for your next visit to San Bernardino. Susan S. Front Desk Supervisor
Hello Elizabeth, Thank you for taking the time to share your experience at the DoubleTree in San Bernardino. I am delighted you enjoyed our hotel. I hope you were able to use all of our amenities during your time with us. We hope to welcome you back soon. Susan S. Front Desk Supervisor
10/10 Excellent
Melissa
6 May 2024
Melissa
Stayed 1 night in May 2024
Response from Susie on 27 May 2024
Hello Melissa, Thank you for taking the time to rate your hotel experience. I am delighted to see such high scores. We hope to welcome you back soon. Susan S. Front Desk Supervisor
I didn’t like anything about the hotel. We had to change rooms 2x due to roaches and spiders. The hotel rooms are filthy and no amenities.
Gulenia
Stayed 2 nights in May 2024
Response from Susie on 7 May 2024
Hello Gulenia, Thank you for sharing your hotel experience. I am very sorry you were dissatisfied. We will look further into the matter. We hope to welcome you back for another opportunity to create a welcoming environment. Susan S. Front Desk Supervisor
6/10 Okay
Anthony
5 May 2024
Liked: Cleanliness, staff & service
Anthony
Stayed 2 nights in May 2024
Response from Susie on 7 May 2024
Hello Anthony, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am happy that you gave us such high scores. We hope you enjoyed our hotel to the fullest. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Enjoyed every aspect of our stay. Super comfy beds.
JEAN
Stayed 1 night in May 2024
Response from Susie on 7 May 2024
Hello Jean, Thank you for sharing such kind words. We hope you could use all of our hotel amenities to the fullest. Once again, thank you for your feedback. We can't wait to see you again. Susan S. Front Desk Supervisor
Hello Carmen, Thank you for rating your recent hotel experience. We hope you enjoyed our hotel and were able to explore all of our amenities. We hope to welcome you back soon. Susan S. Front Desk Supervisor
If you have meeting in San Bernardino it is a great location and has an amazing bar/dinner option in the lobby until 11 PM
Errol
Stayed 1 night in May 2024
Response from Megan W. on 7 May 2024
Hi Errol,Thank you so much for taking the time to share your experience with us. We are so happy to hear you were able to have an outstanding experience and enjoyed your time at our restaurant at the CuttingBoard. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager
Hello Cesar, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am delighted to hear how much you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor
10/10 Excellent
Karrie
1 May 2024
Karrie
Stayed 3 nights in Apr 2024
Response from Megan W. on 22 May 2024
Hi Karrie,Thank you so much for your 5 Star Review. We are happy to see that you enjoyed your stay with us. We look forward to welcoming you again soon. Kindest Regards,Megan W.Front Office Manager
Hi Jose,We appreciate you taking the time to share with us your feedback.We're disappointed your time with us was anything less than perfect. We do hope you give us another opportunity to share a more enjoyable experience with you soon.Kindest Regards,Megan W.
10/10 Excellent
Natalie
29 Apr 2024
Liked: Property conditions & facilities
Natalie
Stayed 2 nights in Apr 2024
Response from Megan W. on 1 May 2024
Hi Natalie,Thank you for taking the time to give us a wonderful review. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager
10/10 Excellent
Bryan
Travelled with family, Business traveller, Travelled with partner
Hello Bryan, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am pleased to read our team was able to provide quality service. We hope to welcome you back soon. Susan S. Front Desk Superviosr
Hello DeeDee, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am so happy to read you enjoyed our hotel and friendly staff. We hope to welcome you again. -Susan S. Front Desk Supervisor
Hello Leticia, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am thrilled you enjoyed our hotel and our amazing staff. We hope to welcome you back soon. -Susan S. Front Desk Supervisor
Nice amenities throughout. Located near multiple restaurants. Staff was friendly and accommodating and loved the secured parking...
James
Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi James,Thanks for sharing this lovely review. We're thrilled to hear you enjoyed your stay at Doubletree San Bernardino. It's our pleasure to accommodate you and we appreciate your praise regarding our team and the amenities we have to offer. We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!Kindest Regards,Megan W.Front Office Manager
10/10 Excellent
Marlene
24 Apr 2024
Marlene
Stayed 1 night in Apr 2024
Response from Susie on 16 May 2024
Hello Marlene, Thank you for a great review. I m very happy to see you enjoyed your stay. I hope to welcome you back soon. Susan S. Front Desk Supervisor
Very friendly staff and lots of restaurant options close by.
Natasha
Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi Natasha,We appreciate your outstanding review! We are happy to see you had a wonderful stay and that our team took great care of you. There are lots of restaurants in the area to choose from, one being our very own The Cutting Board Restaurant which is located in our property. We look forward to welcoming you back. Kindest Regards,Megan W.Front Office Manager
We liked the staff and service, the room was very clean, comfortable bed
Chantal Rocio
Stayed 1 night in Apr 2024
Response from Megan W. on 1 May 2024
Hi Chantal,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Kindest Regards,Megan W.Front Office Manager
10/10 Excellent
Curtis
21 Apr 2024
Curtis
Stayed 3 nights in Apr 2024
Response from Susie on 12 May 2024
Hello Curtis, Thank you for a great review. I am happy to see you were able to enjoy our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor
6/10 Okay
SUHEY, San Leandro
Travelled with family
20 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, rooms are a little outdated. Beds were too soft
SUHEY
Stayed 1 night in Apr 2024
Response from Susie on 21 Apr 2024
Hello Suhey, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am glad you found our staff friendly. We hope to provide quality service. I am very sorry you did not find our rooms more comfortable. We will review this with housekeeping for future reservations. Once again, thank you for the feedback. We hope to welcome you back again soon. Susan S. Front Desk Supervisor
Hello Ramiro, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am happy we could provide quality service during your stay. We hope to welcome you back again. Susan S. Front Desk Supervisor
Hi Hollis,Thank you for choosing the Doubletree San Bernardino and for letting us know how much you enjoyed your visit. We hope to see you again soon.Kindest Regards,Megan W.Front Office Manager
Great large room. Comfortable bed,updated room.
No free parking available, homeless population in vicinity of hotel.
debra
Stayed 1 night in Apr 2024
Response from Susie on 14 Apr 2024
Hello Debra,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We are glad you enjoyed our spacious rooms and amenities. We have secured parking for guest to enjoy their stays with no worries. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Hello Yvette,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am happy to read you enjoyed our hotel. Our hotel has great plates and fantastic team members. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Hello Tae'Tawnee,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor
10/10 Excellent
Mitchell
13 Apr 2024
Mitchell
Stayed 2 nights in Apr 2024
Response from Susie on 4 May 2024
Hello Mitchell, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. We appreciate you choosing our hotel out of the many in our area. I hope you enjoyed our hotel and the many amenities we have to offer. We hope to welcome you back soon. Susan S. Front Desk Supervisor
6/10 Okay
Joan
Business traveller, Travelled with partner
10 Apr 2024
Liked: Amenities
Disliked: Property conditions & facilities
Nice size room
Good tv
Joan
Stayed 1 night in Apr 2024
Response from Susie on 14 Apr 2024
Hello Joan,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our rooms and our TVs. We hope to welcome you back soon. Susan S. Front Desk Supervisor
10/10 Excellent
Josh
10 Apr 2024
Real nice
Josh
Stayed 1 night in Apr 2024
Response from Megan W. on 10 Apr 2024
Hi Josh,Thank you for taking the time to share your feedback with us. I am glad to see that you enjoyed your recent stay and had a nice time. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager
The easy check in process, the warm cookies we got upon our arrival
Rocio
Stayed 1 night in Apr 2024
Response from Megan W. on 8 Apr 2024
Hi Rocio,Thank you for taking the time to share your recent experience with us. It is great to hear you had a smooth check-in process and enjoyed our delicious Doubletree signature cookies. We hope to welcome you back soon!Kindest Regards,Megan W.Front Office Manager
Hello Ricardo, Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you thought our hotel was safe. That is one of our top priorities for our guests. Thank you again for sharing your experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor
10/10 Excellent
Jesus
5 Apr 2024
Jesus
Stayed 3 nights in Mar 2024
Response from Megan W. on 26 Apr 2024
Hi Jesus,Thank you so much for your great review! I am glad you had a wonderful time during your stay. We hope to see you again soon!Kindest Regards,Megan W.Front Office Manager
Hello Diana,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased you found our hotel comfortable and that we could provide quality service. Once again, thank you for choosing our hotel out of the many hotels in our area. We hope to welcome you again soon.Susan S. Front Desk Supervisor
10/10 Excellent
Rebecca
4 Apr 2024
Rebecca
Stayed 1 night in Apr 2024
Response from Megan W. on 26 Apr 2024
Hi Rebecca,Thank you for the excellent review!We're thrilled your time at Doubletree San Bernardino was so amazing! We look forward to hosting you again soon for another fantastic experience!Kindest Regards,Megan W.Front Office Manager
Hello Carlos, Thank you for taking the time to rate your hotel experience at the DoubleTree in San Bernardino. I am pleased we were able to provide quality service during your visit. We hope to welcome you back soon. Susan S. Front Desk Supervisor
Dear valued guest,Thank you for taking the time to share your recent experience with us. It is amazing to hear you had a great stay. We hope to see you again soon.Kindest Regards,Megan W.Front Office Manager
it’s a good place to stay at didn’t have any problems
i would just like the staff to bring more amenities like towels . one thing i don’t like is that they charge you for parking i mean im already paying 1k to stay at the property and to get charged for parking is kinda insane .
bridget
Stayed 3 nights in Mar 2024
Response from Susie on 29 Mar 2024
Hello Bridget, Thank you for sharing your experience during your recent stay at the DoubleTree San Bernardino. I am happy to read that you enjoyed our hotel. Our front desk and housekeeping team does provide extra amenities to all of our guest and we provide 24 hours security with our internal security. We ensure all of our guest and team members are safe while staying with us. We appreciate your feedback and we hope to welcome you back soon. Susan S. Front Desk Supervisor