Pillow-top beds, desk, laptop workspace, blackout curtains
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Reviews of Comfort Inn And Suites Colton

2.5 out of 5
Comfort Inn And Suites Colton
450 N Sperry Drive, Colton, CA

Reviews

7.8

Good

Rating 10 - Excellent. 269 out of 627 reviews" "
Rating 8 - Good. 178 out of 627 reviews" "
Rating 6 - Okay. 73 out of 627 reviews" "
Rating 4 - Poor. 40 out of 627 reviews" "
Rating 2 - Terrible. 67 out of 627 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Money

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff claimed they ran out of sheets and blankets . Not professional . Lady and son half cleaned . Stayed a week and not once got room service . Homeless chilling on the side of building making a whole mechanic shop on the property.
Stayed 4 nights in Mar 2024

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jesus

Travelled with group
Liked: Amenities
Best option in the area
Stayed 1 night in Feb 2024

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet
Stayed 3 nights in Feb 2024

2/10 Terrible

gina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service, is dirty. Bed linen and blankets wear dirty. Ask for a clean blanket and they never brought it to us. Horrible never staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property for its friendliness and proximity to various venues
Stayed 2 nights in Feb 2024

4/10 Poor

Estela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 9 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Silvia

Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Alexandria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Serilla

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had to leave early because there was a rat in my room
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Rooms may need cleaning
The room gave me some kind of allergic reaction which isn’t normal. My eyes were super red and I had trouble breathing through my nose about an hour after arrival. I get that with some cats so maybe a cat was in the room. Beds and pillows are on the hard side.
Stayed 1 night in Dec 2023

10/10 Excellent

Octavio

Stayed 1 night in Dec 2023
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Great staff
Stayed 2 nights in Dec 2023

2/10 Terrible

Oshea

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms was terrible some lights didn’t work bed was uncomfortable and homeless people sleeping inside and outside the facility Do Not Recommend At All!.
Stayed 5 nights in Dec 2023

2/10 Terrible

Ashley

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We had to be moved into a different room twice. Our first room, the locks didn't work properly. The second room, we had issues with the toliet not working properly. We had someone from maintenance mess with it for a few minutes then tell us it was good to go. The next time we used the toliet it overfilled onto the bathroom floor and into the rest of the room. We were then finally moved to our 3rd room. All throughout this process the staff was unfriendly. We also had to ask for towel multiple time before receiving any.
Stayed 3 nights in Dec 2023

8/10 Good

Grant

Response from Customer Care Team on 9 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Arturo

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Easy check in. Jacuzzis not working pool is supposed to be heated. Burnt mirror in room. Dirty and smelled like weed.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 15 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Chadwick, Mountain House

Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Leticia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t be a fool
Please don’t go here unless you want to be mixed up with alcohol and partying all night. Not the cleanest rooms and bad attitude from receptionist. Also their was a rodent in the room
Stayed 1 night in Nov 2023

6/10 Okay

Melisa

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless people around
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Juan, Las Vegas

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 28 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nice, comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful front desk exceptional property for price great location
Stayed 1 night in Sep 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this location. It is a trap motel with hoodrats roaming around the parking lot and halls of the motel at night. The rooms are disgusting with stains on the lampshades, paint peeling off the walls, and rooms that smell so bad it burns your nose. Stay far away from this hotel and spend the extra $30 a night at somewhere nicer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 11 Oct 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Terrible

Helena

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, no staff working the front desk, scary area and felt unsafe as there were random people knocking on our door throughout the night.
Stayed 2 nights in Sep 2023

8/10 Good

Eugenio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 9 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ana luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 7 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to freeway, lots of parking but had to walk a little waya to get to the bldg.
Stayed 1 night in Aug 2023

8/10 Good

Jae Weon

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and looks good. I will see the complimentary breakfast tomorrow.
Stayed 1 night in Sep 2023

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

norma

Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Athena Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay on this hotel because it’s so comfortable
Stayed 3 nights in Jul 2023

2/10 Terrible

Priscilla

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude the lady walked around like she was to good to be nice had no respect at all even when saying please and thank u didn’t say nothing back in response the parking lot was like a neighborhood hood party drinking smoking all in the parking lot screaming and fighting then the hall ways smelled like smoke weed my room was a none smoking and the room smelled like cigarettes and the restroom mirror was burned sheets smelled like old water and the a/c really didn’t work neither
Stayed 2 nights in Jul 2023

4/10 Poor

Veronica

Travelled with family and small children
Okay but not something I would choose again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Over booking/giving served rooms to someone else
I had reserved a king size bed room and like always at this place they always over book and they had to give us 2 queen beds.
Stayed 1 night in Jul 2023

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
The water coming out of the shower was brown there were drug deals going on in the park lot there was loud music playing late at night and the room was not up to my standards of clean. It did not look like the pictures as presented on the app.
Stayed 11 nights in Jun 2023

10/10 Excellent

Peggy

Stayed 1 night in Jun 2023
Response from Customer Care Team on 27 Jun 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Customer Care Team on 22 Jun 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Naomi

Stayed 2 nights in Jun 2023
Response from Customer Care Team on 10 Jul 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Elizabeth

Stayed 2 nights in Jun 2023
Response from Customer Care Team on 7 Jul 2023
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again.Best Regards,Customer Care Team

4/10 Poor

Stacy

Travelled with family
Disliked: Property conditions & facilities
The room smelled so bad, I thought I could air it out but the smell didn't go away at all. I reserved a room with 2 queen beds and got 2 full size beds. The remote control did not work, one of the bed pillows had a hole in it. Breakfast was to start at 6 am and was not ready until 6:30.
Stayed 1 night in Jun 2023