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Reviews of Hotel Puerto Mayor

2.5 out of 5
Hotel Puerto Mayor
Av 21 de Mayo 758, San Antonio

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 6 out of 40 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for a pre–Ocean Cruise Stay
I had a very nice stay at the Puerto Mayor. It was a good value for the cost especially since it included breakfast. The hotel personnel were pleasant and the room was quiet. I stayed there before a cruise and the cab ride to the terminal only took a few minutes. That was a real convenience. The hotel was within sight of the ship and no hotel was any nearer. I got to San Antonio by bus from Santiago and the taxi ride from the bus terminal to the hotel only took about 15 minutes.
Stayed 2 nights in Mar 2023

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible hotel
very dirty room and smell, terrible, the reception old guy had overcharged us but we only stay for one evening,
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
The Hotel Room Condition is awful, it is not suitable for human living.
Stayed 1 night in Mar 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in good condition and near the port. Staff was friendly.
Stayed 1 night in Feb 2023

8/10 Good

archie, Venice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view of the harbor. Was near the harbor. Was clean, quiet, friendly, helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early. I was able to checkout at 2. We could see our cruise ship from our room. The cruise was delayed. They were very accommodating. The restaurant on the property was very and very reasonable. The police HQ is the building next door.
Response from Recepción on 12 Jan 2023
Thank you so much, we hope to see you again.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Recepción on 12 Jan 2023
It means a lot to us, please come again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump with no customer service. We arrived at 12:30 pm after a very long day and night of travel and were told we could not check into our room. The manager practically yelled at us that “check in time is 2:00!!” When we did get into the room later, we could not believe how shabby it was. We paid a lot for two nights’ stay – way more than it was worth, so I looked up online what the rate was for that night and it was less than half what we were paying. I went to the front desk and pointed this out to the clerk and her response was, “our rates change all the time and you booked a long time ago.” I asked her, “if someone came up and asked for a room right now, you would give it to them at this lower rate?” She said yes. I asked her if she understood why I was upset and wouldn’t she feel the same way if she were in my position. She said yes but she couldn’t do anything about it and I would have to talk to the manager who wasn’t there at the time. She didn’t offer to talk to him for me. The next morning, we tried to take showers and there was no hot water. When I told the desk clerk, she just shrugged. No apologies. Nothing. There was zero attempt during our entire stay to make us feel welcome or comfortable. If you have to stay in San Antonio, avoid this place and stay at the casino.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Attentive, friendly, helpful staff. Convenient location.
Stayed 1 night in Feb 2020

8/10 Good

Emerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pre cruise night
Precruise night. It was good. Only a 15 minute walk to the ship. Mostly downhill and then on the level. Continental breakfast. Lovely view of the harbour except for the super big cranes. Walk to the beach and see the sea lions and pelicans.
Stayed 1 night in Jan 2020

8/10 Good

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is dated and needs modernising.Wifi did not work in bedrooms, no tea or coffee facilities in the room. Location for cruise terminal was the only plus factor
Stayed 1 night in Dec 2019

10/10 Excellent

Tim, Ilion, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of the only nice place around. A little hard to find, but comfortable and within walking distance of stores.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is the best location if you are waiting to join a cruise ship in San Antonio. Or just want a good place to stay. Little bungalow type accommodation really comfortable. Breakfast usual but ample continental. A bar attached, tours and taxis can be arranged. Lovely restaurant very close. Good parking, disabled friendly but a little challenging however the staff are very watchful and helpful if needed to ascend a couple of very small inclines. The room is perfectly disabled friendly. Views spectacular. A few shops and restaurants nearby.
Stayed 2 nights in Feb 2019

4/10 Poor

Joyce, Sioux Falls SD USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
If one is fortunate in getting a renovated room, it is a happier experience than our room (#10) with dirty carpet, gaping door, peeling exterior paint, too short beds and dismal bathroom with slippery shower floor. Avoid the lower priced rooms, if you can. San Antonio businesses are profiting from use of this town as a cruiseport Two different couples,with whom we spoke, took a taxi up to this place, only to learn the room had been double booked, and they were being sent to another lodging. This should not happen.
Stayed 1 night in Feb 2018

6/10 Okay

Diana, Queensland

Liked: Staff & service
Excellent position for pre/post cruise
A perfect spot in an otherwise uninspiring place to start a cruise. The view of the port was excellent. We chose to dine in a restaurant elsewhere at night. Breakfast was adequate. Staff friendly and very helpful with taxis. We'd certainly stay again.
Stayed 1 night in Jan 2018

8/10 Good

Marc

Liked: Staff & service
Decent hotel
ROOm was okay,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice property with good view of the harbor
Nice hotel, but the shower was less than ideal. Shower nozzle kept falling out of it's holder and there was no hot water one evening. The room was pleasant and clean. It's a reasonable deal for the price.
Stayed 3 nights in Jan 2018

6/10 Okay

Sandra

Disliked: Property conditions & facilities
Not totally impressed
The property at one point was probably very good but it has never been kept up so everything was run down. The view was amazing. Price was not cheap for the condition of the hotel. The restaurant's food was very average, and expensive. Breakfast was a bit disappointing, with instant coffee.
Stayed 1 night in Dec 2017

6/10 Okay

Jany

Disliked: Cleanliness, property conditions & facilities, room comfort
San Antonio
Only cool water available (not hot water in the shower or sink). Carpet was super dirty and air conditioning unit took forever to cool down the room. We could hear the couple next to us all night.
Stayed 1 night in Jan 2018

10/10 Excellent

roger, pensacola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Not fancy but very good for only $82 usd 12/21/17. Easy walk to town $5 taxi to cruise ship. Would stay here again No problem. Breakfast was good ham cheese bread and muffins that the wife liked so much she added one to go. Unlimited orange and grapefruit juice
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
It was ok for a late check in and an early check o
Hotel was adequate for one night of sleep. But the address of the hotel is not where google map showed. How we found the hotel was miraculous. I was so lost and not able to speak Spanish was even more anxious. By some sheer luck and a few turns, the hotel actually was over 2 miles from where googl map took us to the address on the hotel. When we got to the hotel it was on a different street.
Stayed 1 night in Dec 2017

8/10 Good

J

Liked: Staff & service, room comfort
Nice San Antonio Local Hotel
We stayed one night after getting off a cruise ship. Cruise port 10 minute uphill walk or 5 minute taxi ride to cruise terminal. 15 minute walk from bus terminal. 10 minute walk to a mall, boardwalk on harbor, and fish market. Cute, older bungalow -style hotel on the bluff overlooking harbor. Reception and staff very efficient and friendly. Room was older, but quite clean and bed comfortable. Good view of harbor from room. Good breakfast and on site restaurant was very pleasant. Would stay here again!
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
San Antonio Chile
Simple place, good location and is the only hotel that has secured parking. Excellent for gest with motorcycles like us. Very very friendly staff.
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty, terrible odor.
This place shouldn't be advertised by Expedia at all.
Stayed 1 night in Jun 2017

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service
El trato del personal es excelente.
Stayed 1 night in Feb 2023

8/10 Good

Luc

Liked: Staff & service
Bien situé pour la croisière, personnel accueillant, Les installations manquent un peu d’amour.;
Stayed 1 night in Feb 2023

10/10 Excellent

Bernardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la atencion y las habitaciones,. muy seguras
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NO LO RECOMIENDO POR NADA
No recomendable, habitaciones sin preocupación por la limpieza, fui en familia y fue la peor elección que pudimos escoger, no es hotel sino que motel, envases de preservativos botados bajo las camas siendo que la habitación estaba recién entregada y “limpia” que da para pensar en el aseo del baño, sábanas, colchas. Baños tapados, falta de papel higiénico. Lo único en que pensábamos en salir pronto de ahí. Ventanas sin seguridad. Lo único rescatable es el desayuno, y la vista pero para eso voy a un restaurant o mirador. Pésima experiencia, lo tomamos como Hotel como dice la página. No lo es y deja mucho que desear. Cero recomendable ni para Motel. Además carísimo, ni un 4 o 5 estrellas cobra lo que ellos por una noche.
Stayed 1 night in Jul 2021
Response from Hotel Puerto Mayor on 28 Jul 2021
Lamentamos la mala experiencia de la pasajera Mariela Segovia (comentario como huésped anónimo). La limpieza e higiene son un tema prioritario e inexcusable para nosotros (como debe ser en cualquier hotel). Hemos adoptado y extremado las medidas del caso. Comprendemos la ofuscación del pasajero y no podemos dudar de lo que dice, aun cuando no hizo ningún reclamo ni comentario en recepción o a la administración del hotel. A la vez, Agradecemos que reconozca el buen servicio de desayuno en nuestros salones y nuestra vista al puerto de San Antonio. Con todo, en ningún caso puede confundirse un hotel con un motel, cualquiera sea la calificación de ambos, y que por los dichos de la pasajera ella parece conocer bien ambas realidades.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pésimo
Pésimo hotel para nada serio el recepcionista un asco . Tenía una reserva para el día viernes la cual llame que iba en camino y al llegar el tipo me dice que ya había vendido la habitación .. que hago a las 12 de la noche ?? Nunca más en ese hotel ojalá a nadie más le pase
Stayed 2 nights in Feb 2021

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness
La atención del personal tanto de atención como limpieza y restaurante de desayuno muy bien y buen servicio no así el personal del restaurante de cena muy complicado y de atención nada agradable
Stayed 1 night in Feb 2020

8/10 Good

armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion
Muy buena ubicacion para abordar un crucero.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Nous avons grandement apprécié l’accueil et le service à notre arrivée. Moins aimé: les chambres ont besoin de bonne rénovations ( tapis très sale). Les gens sont très courtois et sympathiques
Stayed 1 night in Jan 2019
Response from Manuel on 25 Jan 2019
Merci pour votre commentaire ainsi vos opinions. Cordialement

6/10 Okay

Martina

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Veel te duur voor deze oude kamers
Dit hotel heeft maar 14 of 16 kamers. Ziet er leuk uit, als bungalows maar alles is oud en gammel. Kamers erg klein. Geen koelkast. Douchegordijnrails hangt met touwtje vastgeknoopt aan het plafond. Als je gordijn wil sluiten stort hele rail naar beneden. Dus dan maar open laten waarna wc drijfnat wordt. Met uitzicht op oceaan bedoelen ze de containerhaven. Muren flinterdun. Ontbijt is eenvoudig en beperkt. Op zich prima maar voor deze kamerprijs verwacht je wel iets meer. Personeel is zeer vriendelijk maar de prijs voor deze oude kamers is veel te hoog. Enige pluspunt is ligging t.o.v. cruiseport. Geen andere reden om hier te willen verblijven
Stayed 1 night in Dec 2018
Response from Manuel on 25 Jan 2019
Bedankt voor uw reactie en uw meningen

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel acogedor.. lo recomiendo
Buena experiencia.... acorde al precio... buena ubicacion..... buen desayuno contundente... buena recepción... con estacionamiento... todo bien en general!!