Breakfast and dinner served, American cuisine

Reviews of Courtyard by Marriott San Antonio Airport/North Star Mall

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 283 out of 613 reviews" "
Rating 8 - Good. 169 out of 613 reviews" "
Rating 6 - Okay. 85 out of 613 reviews" "
Rating 4 - Poor. 39 out of 613 reviews" "
Rating 2 - Terrible. 37 out of 613 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jaboney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 22 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Frank

Liked: Staff & service, amenities
The shower area apeared dingy and not clean. The carpeted area appeared dirty.
Stayed 4 nights in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

mary

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ashley Duff, Dual Area Operations Manager on 5 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area next to the airport and places to eat
Stayed 3 nights in Jan 2024
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ashley Duff on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The bathroom door in the room did not lock. The mini fridge did not get cold; food was not chilled or kept fresh. Poor lighting. Very small sink area. A/C was set to low or high but periodically shut off for hours at a time throughout the night, so the room was very warm.
Stayed 3 nights in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. We apologize for any inconvenience you experienced during your stay. We hope you will give us another chance the next time you are in the area.

8/10 Good

TERRY

Travelled with family
Liked: Cleanliness, staff & service
This place is a proper, regular hotel, with a Bistro, it is clean, and the staff is nice.
Stayed 1 night in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay’
Stayed 1 night in Dec 2023
Response from Ashley Duff, Dual Area Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

Jaziel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Duff, Operations Manager on 28 Dec 2023
Thank you for your feedback! We look forward to welcoming you back when you are in the area again.

10/10 Excellent

MANUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Wonderful stay at this location. Check in went smoothly and front desk staff was very friendly. My stay was quiet and comfortable.
Stayed 1 night in Dec 2023
Response from Shannon on 18 Dec 2023
Thank you for your feedback we are so pleased to see you enjoyed your stay with us and hope you will be our guest again very soon

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ashley Duff, Dual Area Operations Manager on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shannon on 18 Dec 2023
Thank you for your feedback we are so pleased you enjoyed your stay and hope to have the pleasure of welcoming you back again soon

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms / restrooms outdated, need some renovations. Lobby, pool nicr
Stayed 2 nights in Nov 2023
Response from Shannon on 28 Nov 2023
We are sorry to hear you found the the hotel dated but pleased to hear you found the lobby and pool nice.

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel staff very friendly when the second we got there. The room very clean and spacious. Definitely will come again.
Stayed 1 night in Nov 2023
Response from Shannon on 28 Nov 2023
Thank you for your feedback we are pleased to hear that you enjoyed your stay and look forward to Welcoming you back again soon.

10/10 Excellent

Claudia

Stayed 1 night in Nov 2023
Response from Ashley Duff, Dual Area Operations Manager on 27 Nov 2023
Thank you for your feedback!

6/10 Okay

David

Travelled with family
Liked: Room comfort
Nice room - No Coffee
Elevators and hallways smelled funny - room was ok and had a comfortable bed. Have a problem with Hotels that charge for coffee - if I’m a guest you should be providing coffee for your people. Hotel had a thermos of coffee out in the public area and when I went to get some a staff lady was very rude and told me I had to pay for my coffee from the StarBucks - Really put up a sign and be polite to your guest. Ok that staff lady made sure that I wouldn’t be coming back anytime soon
Stayed 1 night in Nov 2023
Response from Shannon on 21 Nov 2023
Thank you for your feedback, Courtyard as a brand does sell Starbucks coffee, we are sorry that this created disappointment for you during your stay. We do have some groups that contract and pay for breakfast in their rate however it is unacceptable for anyone to be rude to our guests and we will have that discussion with our team.

8/10 Good

Sherrika

Liked: Cleanliness, staff & service, room comfort
Decent
Stay was great. Customer service was great and the bar and breakfast was even better!! Just a few minor things like small hole in wall..and other small blemishes and imperfections but overall comfortable stay.
Stayed 1 night in Nov 2023
Response from Ashley Duff, Dual Area Operations Manager on 13 Nov 2023
Thank you for your feedback!

4/10 Poor

doug

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location for airport but the hotel is dated and needs updating and cleaning.
Stayed 1 night in Nov 2023
Response from Shannon on 7 Nov 2023
Thank you for your feedback we appreciate you taking the time to reach out. Your feedback has been shared with our team so that we may put measures in place to improve our guest experince.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from cecilia on 1 Nov 2023
Thank you for staying with us!

2/10 Terrible

Esteban

No a/c
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 30 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Hadi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Business traveller
Liked: Amenities
Great
Stayed 2 nights in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shannon on 18 Oct 2023
Thank you for your feedback we appreciate you taking the time to send us a review. We hope to welcome you back again soon

10/10 Excellent

Jacquelyn

Stayed 1 night in Oct 2023
Response from Shannon on 17 Oct 2023
Thank you for your feedback we are so pleased that you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from Shannon on 5 Nov 2023
Thank you for your feedback we are so pleased that you enjoyed your stay and hope you will return soon.

10/10 Excellent

Rebecca

Travelled with group
Good and nice smooth !!The front desk Is so amazing to help us easy check in
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 8 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randall

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This hotel needs updating. The bar was nice. The staff was very friendly.
Stayed 1 night in Oct 2023
Response from Ashley Duff, Dual Area Operations Manager on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on 3 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

jasper

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
My floor had sticky goo on it that I stepped in room 210 the patio door did not open the night stand was bolted to the wall and you could see the screws looked super ghetto, the bathroom was clean tho For a Marriott I would stay at the one across the street I’ve seen super 8 with nicer rooms But the lobby and staff are super nice it is convenient they pay for your Uber back to the Airport I would give this hotel a 7.6/10
Stayed 1 night in Sep 2023
Response from Cecilia on 2 Oct 2023
Thank you for the feedback. As well thank you for staying with us!

10/10 Excellent

humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cecilia on 26 Sept 2023
Thank you for staying with us!

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cool, and calm!
The room was comfortable and clean upon arrival. There was no noise in adjacent rooms.
Stayed 2 nights in Sep 2023
Response from Ashley Duff, Dual Operations Manager on 20 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. They took care of the issue i had with the room fridge and immediately accomated me to another room with extreme ease.
Stayed 1 night in Sep 2023
Response from Ashley Duff, Dual Operations Manager on 20 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not what I have come to expect fro Courtyard. Very small room. Old worn furniture. Cracked sink and stained shower.
Stayed 3 nights in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on 12 Sept 2023
We're sorry your stay was not as expected. We'll work hard to fix the issue you experienced. Thank you for your feedback.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like that there was no security which proved to be valid as my car was broken into and vandalized. The clerk was helpful as she offered to play back the video. For that reason, i will not use that property again.
Stayed 2 nights in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on 30 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted us perfectly
Stayed 1 night in Sep 2023
Response from Ashley Duff, Dual Area Operations Manager on 10 Sept 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cesar Felipe

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel need to be updated the a\c make a lot of noise like a Bus, the shower sinks a lot, the toilet sinks every 5 mins make noise , the phone didn’t work to call front desk bad carpets, the hair dryer didn’t work
Stayed 2 nights in Aug 2023
Response from Ashley Duff, Dual Area Operations Manager on 4 Sept 2023
We're sorry your stay was not as expected. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Mayra Yadira

Stayed 1 night in Aug 2023
Response from Cecilia on 30 Aug 2023
Thank you !

8/10 Good

Les

Stayed 2 nights in Aug 2023
Response from Cecilia on 30 Aug 2023
Thank you for the response

10/10 Excellent

Patricia

Stayed 3 nights in Jul 2023
Response from Ashley Duff, Dual Area Operations Manager on 25 Aug 2023
Thank you for your feedback!

10/10 Excellent

Stan

Stayed 1 night in Jul 2023
Response from Dani on 5 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Off the loop, but convenient for traveling around the city.
Stayed 6 nights in Jun 2023
Response from Ashley Duff, Dual Operations Manager on 30 Jun 2023
Thank you for your feedback! :)

10/10 Excellent

Jessica, knox city

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2023
Response from Ashley Duff, Dual Operations Manager on 26 Apr 2023
Thank you for your time and feedback! :)

8/10 Good

Diana

Stayed 1 night in Mar 2023
Response from Ashley Duff on 6 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and loved the indoor pool
Stayed 2 nights in Mar 2023
Response from Ashley Duff on 6 Apr 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

satish

Travelled with family and small children
I paid $250 per overnight stay and following morning realized, Breakfast is not included for this package. I guess I will skip this one next time. Hotel room is average.
Stayed 1 night in Mar 2023
Response from K on 16 Mar 2023
We do have breakfast packages that include room and breakfast in the rate. You could look into these next time. Courtyards have Bistros in them and have breakfast and dinner for purchase.

8/10 Good

Elisa M.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The guest services were great!! But there was a few unfriendly employees, especially one lady that I smiled at and greeted her Good morning and she barely said anything. I totally understand that we have our day but why take it out on the guest.
Stayed 2 nights in Feb 2023
Response from Shannon on 15 Feb 2023
Thank you for your feedback I am sorry to hear that you encountered an unfriendly associate we take great pride in our guest service and are disappointed to hear that you had a negative experience.