Indoor pool
Check availability

Reviews of Best Western Plus CottonTree Inn

2.5 out of 5
Best Western Plus CottonTree Inn
10695 Auto Mall Dr, Sandy, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1007 reviews" "
Rating 8 - Good. 265 out of 1007 reviews" "
Rating 6 - Okay. 55 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible chemical smell (bug spray) in the room. We were too tired to ask for a different room so we opened our window to air the room out. Marginally successful.
Stayed 1 night in May 2024

8/10 Good

Yanimer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like our beds were made every day and bathroom and towels clean.
Stayed 5 nights in May 2024

10/10 Excellent

Drake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right.
Stayed 4 nights in May 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Min-Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome experience
Stayed 2 nights in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Darla, Vernal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was next to the elevator, but never heard the elevator. Our room was nice and clean. Enjoyed the stay.
Stayed 1 night in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was great and the entire property was quiet and clean! would definitely book here again!
Stayed 4 nights in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing such a wonderful review.We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Good room
Stayed 2 nights in Mar 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

laurel

Liked: Staff & service, property conditions & facilities
Great staff...so friendly!
Stayed 2 nights in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

8/10 Good

TERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Prices are getting too high!
Stayed 2 nights in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing your review.We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean! The breakfast was delicious! Staff was very helpful! The price was right!!! We’ll return…
Stayed 1 night in May 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, couldn’t recommend it enough!
Stayed 1 night in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was wonderful
Stayed 4 nights in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

6/10 Okay

Hean Lee, Singapore

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing your review.We hope to welcome you back soon.Sincerely,Kristen FortieGM

6/10 Okay

William, Rock Springs

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Intended on reserving an accessible room. Wasn’t able to shower or have adequate access to bathroom due to narrow area. Had to utilize public restrooms. Was very uncomfortable!! Staff knew my wife was in a wheelchair and didn’t offer the earlier mentioned room.
Stayed 1 night in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for taking the time to review our hotel. It is certainly a disappointment to read your comments which are certainly not the norm for our hotel and Team. Your feedback is very much appreciated, and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests.We hope to welcome you back again soon.

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

8/10 Good

Scott

Liked: Cleanliness, amenities, property conditions & facilities
A convenient location including free breakfast and an indoor pool and hot tub. Only major issue I had was a customer a few doors away had dogs that barked every time the ice machine went off which is pretty frequent. The owners were gone for hours at a stretch. This went on for 4 days before they offered to relocate me. I explained it was the dogs that needed to be relocated away from the ice machine. Nothing else was ever done. Other than this service issue the hotel was a decent value.
Stayed 7 nights in Mar 2024
Response from Kristen Fortie on 23 May 2024
Thank you for taking the time to review our hotel. It is certainly a disappointment to read your comments which are certainly not the norm for our hotel and Team. Your feedback is very much appreciated, and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests.We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Erik, Herriman

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star customer service! Amazing value for room. My family and pets and I scored with this place!
Stayed 1 night in Apr 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

8/10 Good

Bruce

Travelled with family
Nice staff well located
Stayed 6 nights in Mar 2024

8/10 Good

Cory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel the rooms are nice the breakfast is excellent we love the location. The things we didn't like was the pool is dirty and too hot even hotter then the hotube way to much chlorine in the pool.

10/10 Excellent

Peter

Stayed 3 nights in Mar 2024
Response from Kristen Fortie on 23 May 2024
Thank you for your recent stay and sharing a wonderful review!We hope to welcome you back soon.Sincerely,Kristen FortieGM

10/10 Excellent

Susan, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, amenities
Good breakfast service Clean pool and hot tub
Stayed 3 nights in Mar 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value very comfortable room and beds
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had outstanding coffee in the lobby. Much better than any other hotels of similar price in the area. Breakfast was also good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

8/10 Good

Dale

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the breakfast was good. We enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
40 minutes to skiing and everything else walking distance. The pool and hot tub were warm enough for winter swimming, the free breakfast was amazing, my well trained dog was welcomed, and the grounds and rooms were clean and comfortable. We had the king sized bed that had a refrigerator and lounger. Bout Time bar and grill were excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintain. Efficient and quiet.
Stayed 7 nights in Feb 2024

4/10 Poor

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to food, shopping and ffreeway. The bed was lumpy and soft. The guest were rude. We complained about the noice that started at 2am and didnt stop until 6am. Nothing was done.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Stayed 3 nights in Feb 2024

10/10 Excellent

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer than other hotels in the area. Breakfast was great and staff was very helpful. Pool was super warm. Will stay here again!
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We have stayed here quite a few times. Staff is always friendly and accommodating. We needed a first floor room because of my husband's legs and they moved things around so we had one. Was able to text with the front desk which was very convenient. The room was fine, with great beds. I think my only suggestion would be to put bigger bottles of shampoo, conditioner, and lotion in the bathroom. There were only teeny tiny ones, barely enough for 1 person, certainly not two. We did not eat at the breakfast buffet choosing to get back on the road early. This location has many places close by to eat. Within a couple blocks is a great steakhouse called "Carvers " which we highly recommend. We will stay at this hotel again.
Stayed 1 night in Feb 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for short trip
Best hotel in immedite area. and I have stayed at them all
Stayed 3 nights in Jan 2024

8/10 Good

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in good condition. Comfortable beds. The only problem was that a $50 deposit was held on my credit card upon check-in, and then within 30 minutes, another charge was added to my card for $72.07. The desk clerk had an explanation that didn't make any sense, but she assured me the charge would be removed along with the $50 hold. So far, nearly a week later, both charges are still on my account. I've never had a deposit held this long after a hotel stay. Check your credit card charges closely.
Stayed 1 night in Feb 2024

10/10 Excellent

Amber Renee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The rooms were perfect and the breakfast was the best we’ve ever had at a hotel!
Stayed 4 nights in Feb 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Supportive staff. - We were on the pet friendly floor (we didn't have pets) and dogs barked throughout the night.
Stayed 4 nights in Feb 2024

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing very helpful very friendly. Everything was clean all around great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I had a beautiful room and the staff was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast with great scrambled eggs, sausage links, breakfast potatoes, and many other options like yogurt, instant oatmeal, pancakes, OJ, and more was really good. Better than I expected. 24 hour coffee bar was also a step above. Very clean, friendly and efficient staff. Now my go-to hotel for South Jordan area. I'll be staying there again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and walking distance to restaurants
2nd time we stayed there for a week. Pool area could be cleaner, for 2 days it had not been mopped and cleaned around, so wonder what might have been IN the pool then... breakfast is okay, but wished for more healthy choices, bathrooms are on the older side and could use an upgrade, but overall the rooms are fine. Slept well, beds comfortable. House keeping was good. Lots of construction workers from companies and guests who had inhouse conferences there (was last time the same) during the week. Made the breakfast area busy and the pool overcrowded at times. Hotel was booked out for the main part of our stay.
Stayed 8 nights in Jan 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to for this area
Stayed 1 night in Jan 2024

10/10 Excellent

JoDene

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet and beds were comfortable. Staff was very friendly
Stayed 1 night in Jan 2024

4/10 Poor

Teresa

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Bugged
We usually love this hotel but in this occasion, not so much. We woke up at 8 went and got breakfast,which was great but uoon returning to our suite we gound this bug in our bed. I got sick, thinking i was in bed with this bug aĺl night, i have a horrible distaste for bugs, a fear perhaps. We told the front desk whovsaid management would contact us. We havent heard from them. Usually a great hotel
Stayed 1 night in Jan 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for SLC ski trip
The Best Western Plus in Sandy, UT is a nice hotel with a good free breakfast, a large pool and hot tub to relax in after a day of skiing, and a great location with many nearby restaurants at different price points. It was easy to get to Alta from this hotel, and there were many skiers staying at the hotel the week I was there.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not impressed.
The Handicap mobility room was as far away from the elevator as it could possibly be. The room temperature was so hot that we had to keep the air conditioner on ant 65 degrees all night just to be able to sleep. We had to keep the bathroom door open just to get some air in there. I tried to call down to the front desk multiple times and the call was never answered.
Stayed 1 night in Dec 2023

10/10 Excellent

Monico Trujillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023