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Reviews of Comfort Suites Salem

2.5 out of 5
Comfort Suites Salem
630 Hawthorne Ave Se, Salem, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1004 reviews" "
Rating 8 - Good. 295 out of 1004 reviews" "
Rating 6 - Okay. 58 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Very conveniently located and accomadating for my pet. Rooms could use an update.
Stayed 1 night in Apr 2024

8/10 Good

Mary

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

8/10 Good

Brenda, waldport

Travelled with family
Liked: Staff & service
Typical hotel of this age. Hot tub definitely needs to be replaced.
Stayed 1 night in Apr 2024

8/10 Good

Alicia

Algo vuen
Stayed 2 nights in Apr 2024
Response from Julene Tackett on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice and the suite was spacious. However, I was surprised to see a spa tub in the "living room" and the shower so small I could barely reach down to wash my feet. Also, I am baffled by hotels that have plenty of wall space in the bathroom, and presumably encourage visitors to conserve water, but don't install towel racks in the bathroom to dry and reuse towels. I'd rather have a towel rack than a random framed photo. Just me.
Stayed 3 nights in Apr 2024
Response from Julene Tackett on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Modesta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times and always have a great stay.
Stayed 1 night in Mar 2024
Response from Julene Tackett on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, property conditions & facilities
spa bath , separate bedroom, spacious
Stayed 2 nights in Apr 2024
Response from Julene Tackett on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

SueAnn, Redmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly fast check in. Clean spacious.
Stayed 2 nights in Apr 2024
Response from Julene Tackett on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool is not as nice as pictures allude, however it is still nice with really early and late open and close hours. The hot tube is questionable tho. I’m not sure it it needs to be grouted or its dirty. The sheets were great but i was really bothered that the bed was touching the window curtains. Gross! Otherwise clean comfy beds.
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location, close to everything and the continental breakfast was amazing and the kitchen staff was friendly and the food was great. We recommend this property.
Stayed 1 night in Apr 2024
Response from Julene Tackett on 12 Apr 2024
Thank you for sharing your positive experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a comfortable and memorable experience, so it's wonderful to know that we succeeded in meeting your expectations.We appreciate your kind words about our facilities, amenities, and services. It's always encouraging to receive such positive feedback from our guests. We will definitely pass on your compliments to our staff, who will be thrilled to hear that their efforts made your stay special.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julene Tackett on 12 Apr 2024
Thank you for sharing your positive experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a comfortable and memorable experience, so it's wonderful to know that we succeeded in meeting your expectations.We appreciate your kind words about our facilities, amenities, and services. It's always encouraging to receive such positive feedback from our guests. We will definitely pass on your compliments to our staff, who will be thrilled to hear that their efforts made your stay special.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 Good

Bobbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean, and close to where I was going. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Julene Tackett on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 3rd floor. Quiet. Great breakfast and cookies upon arrival.
Stayed 3 nights in Apr 2024
Response from Julene Tackett on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Julene Tackett on 5 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Brendan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was good except the front desk (a man) on day one(3/30) wouldnt make me coffee at 11pm because he said it'll waste since I'm the only one requesting it. I thought it was complimentary as an amenity while staying there. Otherwise, everything else was great, but it definitely left a bad taste in my mouth for the rest of the trip.
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room condition. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the room was perfect for us clean and spacious. Our only complaint was the pool was absolutely freezing. Everything else was wonderful
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024
Response from Julene Tackett on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service
The rooms are spacious and the beds very comfortable. Staff are very accommodating. Breakfast was substantial and tasty. Did NOT enjoy the pool and fitness room. The indoor pool atmosphere was so strong with chlorine fumes that we could not swim. As the fitness room is in the the pool area, we could not work out very long because of the chlorine fumes permeating the room. Very disappointed.
Stayed 1 night in Mar 2024
Response from Julene Tackett on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, efficient check-in, only 1 elevator for the whole building (located at the center). Wish I’d known that before parking at the end of the building where our room was with all of our bags.
Stayed 1 night in Mar 2024
Response from Julene Tackett on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

SHERRI, Medford

Liked: Staff & service
A litttle out dated
Stayed 1 night in Mar 2024
Response from Julene Tackett on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Julene Tackett on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent travel hotel. Had a great clean king Size bed and sofa in our room - we were on third floor and it was really quiet - surprisingly given the close location to the freeway. Breakfast in lobby was decent and clean. Front desk clerk in am needs a bit more personality but overall it was a very good hotel and would def stay here again,
Stayed 1 night in Mar 2024
Response from Julene Tackett on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful
Stayed 1 night in Mar 2024
Response from Julene Tackett on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Carol

Stayed 2 nights in Mar 2024
Response from Julene Tackett on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Jessica

Disliked: Cleanliness
Room had bedbugs. Contacted the General Manager at the recommendation of the front desk and call was never returned. Stay was refunded though. Would not stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will absolutely stay here again!!
Stayed 1 night in Dec 2023
Response from Julene Tackett on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay!
Stayed 1 night in Mar 2024
Response from Julene Tackett on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Twinsanne

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
We asked for more towels and the front desk told us they were out of towels. On the way back to our room, housekeeping lady walked by with a stack of bath towels .:( I asked housekeeping for more towels, I was told the same thing. Very poor customer service .
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room condition. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bed bugs in a friends room that was too much. All linens were old. You just knew upon arriving, you were here only for the cost of the stay.
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room condition. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Linda

Business traveller
Liked: Amenities
Very clean very quiet very safe
Stayed 1 night in Mar 2024
Response from Julene Tackett on 9 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Feb 2024
Response from Julene Tackett on 7 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Katie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the Sauna.
Stayed 2 nights in Mar 2024
Response from Julene Tackett on 7 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Duane

Stayed 1 night in Mar 2024
Response from Julene Tackett on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kristi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Would not hesitate to stay here again. Recommend!
Stayed 1 night in Feb 2024
Response from Julene Tackett on 29 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Vilay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Julene Tackett on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Charuphan, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find, centrally located. Clean rooms with fridge, microwave and simple amenities. Friendly and efficient staff, ample parking and kiddos loved the indoor pool, hot tub, sauna and gym facilities. The included breakfast was very good and well managed. I'd totally recommend and definitely stay here again.
Stayed 1 night in Feb 2024
Response from Julene Tackett on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Maria Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food has a lot of choices to start your day.
Response from Julene Tackett on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Skye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Julene Tackett on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jolee

Stayed 1 night in Dec 2023
Response from Julene Tackett on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Skye

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Julene Tackett on 31 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Tessa, Port Orchard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast, pleasant staff and clean, updated rooms. What the room says it has is what you actually get. Will book thru them again
Stayed 2 nights in Jan 2024
Response from Julene Tackett on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Stacy

Stayed 1 night in Jan 2024
Response from Julene Tackett on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and all the amenities I was looking for.
Stayed 1 night in Jan 2024
Response from Julene Tackett on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Convenient and wonderful staff.
Stayed 2 nights in Jan 2024
Response from Julene Tackett on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Julene Tackett on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Greg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. The hotel isn’t brand new but didn’t feel like I was in a run down place. Great value for the price!
Stayed 1 night in Jan 2024
Response from Julene Tackett on 26 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Julene Tackett on 26 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julene Tackett on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kasandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julene Tackett on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julene Tackett on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!