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Reviews of Mercure Saint Raphael Centre Plage

4 out of 5
Mercure Saint Raphael Centre Plage
101 Promenade Rene Coty, Saint-Raphael, Var

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 320 reviews" "
Rating 8 - Good. 132 out of 320 reviews" "
Rating 6 - Okay. 48 out of 320 reviews" "
Rating 4 - Poor. 11 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for the type of hotel. The decor was renewed and pleasing. Very central.did Walmart we needed and wanted.
Stayed 1 night in May 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Great location with easy big parking area nearby. Staff very helpful and although the hotel is a little dated the rooms are good.
Stayed 1 night in Sep 2023
Response from n on 10 Oct 2023
Many thanks for your appreciated comments.We are glad that your stay was pleasant.Looking forward to welcoming you soonbest regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from n on 10 Oct 2023
Bonjour, Nous vous remercions pour vos excellents commentaires sur notre établissements et sommes ravis que votre séjour ait été agréableAu plaisir de vous accueillir à nouveau

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Saint Raphael.
Lovely hotel on the waterfront in Saint Raphael. Everything was clean and modern. The bed was very comfortable. Staff is friendly and helpful. We had a very nice two-night stay here. We highly recommend this hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ani Arturi

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good location. Good rooms.
Response from britt on 14 Nov 2022
Dear Customer, We thank you very much for your good comments on your last stay in our property.We are glad that you enjoyed your stay !Best regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything: location, the room, the staff, the bathroom, the bed, the view, the street appeal.
Stayed 1 night in Oct 2022
Response from britt on 7 Nov 2022
Dear Mr hatton, Many thanks for your great comments on our property and we are glad that you enjoyed your stay !Looking forward to welcoming you in a near future !Best regards

10/10 Excellent

Augusto

Stayed 1 night in Oct 2022
Response from britt on 23 Oct 2022
Bonjour, Nous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous accueillir à nouveau !

8/10 Good

Augusto

Stayed 1 night in Aug 2022
Response from britt on 5 Sept 2022
Bonjour, Nous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction et vous remercions pour vos commentaires élogieux.A très vite !

10/10 Excellent

Augusto

Stayed 3 nights in Aug 2022
Response from britt on 5 Sept 2022
Bonjour, Nous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction et vous remercions pour vos commentaires élogieux.A très vite

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent vacation stay at the Continental Hotel. Very friendly and considerate staff, spacious and clean room and unbeatable location - right across the street from the sea, and in the middle of everything. Multiple dining options around including the on-site breakfast, and excellent shopping. Because of it's location it may be a bit noisy outside of the hotel at night, but we liked the vibe coming with it. Great place for vacation in Saint Raphael. It is also pet friendly. We loved this hotel, and we'll be back.
Stayed 12 nights in Jul 2022
Response from britt on 23 Aug 2022
Many thanks for your great comments on our property and very pleased to read that your stay was amazing !!!Looking forward to welcoming you again in a near future

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from Britt on 23 Aug 2022
Bonjour, Nous vous remercions pour vos commentaires élogieux sur notre hôtel et ravis que votre séjour se soit bien déroulé.Au plaisir de vous accueillir

2/10 Terrible

seif, clovis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the beach
Stayed 1 night in Jul 2022
Response from britt on 23 Aug 2022
BonjourNous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction et regrettons que votre séjour parmi nous n'ait pas été à la hauteur de vos attentes.Nous espérons vous accueillir à nouveau avec la perspective de rendre votre séjour inoubliable !

10/10 Excellent

Caroline

Stayed 2 nights in Jun 2022
Response from britt on 23 Aug 2022
Bonjour, Nous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction et sommes ravis que votre séjour se soit bien déroulé.Au plaisir de vous accueillir à nouveau !

8/10 Good

dustin

Business traveller
Liked: Cleanliness, staff & service
Huge room, nice staff, parking, needs updating
Staff was friendly, on site parking is a bonus for ocean front hotels this region. Room was very large though outdated and could have used some maintenance, likely as a result of being closed during covid. The main issue was the leaking toilet. For me the real bonus was the room size
Stayed 3 nights in Jun 2021

10/10 Excellent

olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Superbe chambre et personnel très sympathique
Stayed 2 nights in May 2021

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staying at the hotel
The hotel is in a great location. Close to the beach, restaurants, and the train station. I plan to stay in the hotel again in September, but will request not to be in room 45 as it is quite noisy and there is a light that shines from the street through the bathroom all night. Due to Covid 19 breakfast is served in the room at this time.
Stayed 1 night in Aug 2020
Response from Britt on 25 Aug 2020
Hello, Many thanks for your feedback. Waiting to see you again Kind regards

8/10 Good

Lance j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there for 1 nt, but it was very nice, great location, staff was great, very helpful. The room was good, comfortable. The breakfast was very good.
Stayed 1 night in Dec 2019

10/10 Excellent

Angela

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The ocean view room was very nice. It was clean and had nice amenities and great view. The only thing I didn’t like is check out time at 11 am instead of 12 pm like most hotels. Most staff were very nice, but one.
Stayed 2 nights in Sep 2019

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay in Saint Raphael
Excellent location close to restaurants, beach and shopping. Secure underground car park a bonus. Room was clean and large. Good breakfast with plenty of choice. Would definitely stay again.
Stayed 2 nights in Sep 2019
Response from Britt on 5 Sept 2019
Dear Sir, Thank you for your feed back. We hope to see you again Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time I have stayed at this hotel having stayed along the road in s different hotel for previous years. I always have my breakfast outside watching the world go buy- excellent service and very affordable. At the end of the day I have always enjoyed a glass of two of rose wine outside , even when I stayed at the other hotel. Again the service is excellent. In truth I don’t use any other facilities but room is cleaned every day with new towels. Can’t fault it & will continue to stay there in future
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
there was only one floor to this hotel with rooms on it no lounge or bar or restaurant
Stayed 4 nights in Aug 2019

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family summer break
Excellent service from staff at all times. Room was very comfortable. Shower and bath was good and very welcome after a day on the beach. We all had excellent sleeps in the large double bed and bunk beds.
Stayed 2 nights in Aug 2019
Response from Britt on 27 Aug 2019
Thank you for these compliments We hope to see you again Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful and friendly staff, close to the beach. Old air conditioning system: too noisy and inflexible.
Stayed 2 nights in Aug 2019
Response from Britt on 30 Aug 2019
Thank you for your evaluation We hope to see you again Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The california room was perfect. Room with a great view.Staff were perfect. Had a perfect stay . Beach towels changed everyday . Will definitly come every year and longet stay.
Stayed 10 nights in Aug 2019
Response from britt on 26 Aug 2019
Thank you for your evaluation. See you next year then Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Friendly staff. Breakfast a bit too expensive. Hotel is in need of an update
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location right by the sea and in the heart of the town. Good spacious room. Only real criticism is that it feels a little dated.
Stayed 1 night in Jul 2019
Response from Britt on 29 Jul 2019
Thank you for your evaluation For hope to see you again Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 7 nights in Jun 2019
Response from Britt on 18 Jun 2019
Thank you for your evaluation We hope to see you for a next stay in St Raphael Kind regards

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Britt on 20 Jun 2019
Merci pour votre évaluation. A bientôt j'espère

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel within walking distance of Saint Raphael railway station and the beach etc
Stayed 4 nights in May 2019
Response from britt on 24 Jun 2019
Thank you for your evaluation We hope to see you again Kind regards

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location on the beach with secure carparking
Central location, next to the beach and everything within walking distance. Room was clean, friendly staff, good breakfast. For me as the driver a big relief: a secure hotel underground parking was available
Stayed 1 night in Apr 2019
Response from Britt on 24 Apr 2019
Many Thanks for your evaluation Best regards

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location on the beach & secure car parking
Central location, room was clean and large, friendly and helpful staff, good breakfast and, for me as a driver a big relief, a secure underground parking was available.
Stayed 1 night in Mar 2019
Response from Britt on 1 Apr 2019
Thank you for your evaluation. We hope to see you again Best regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sea front location.
Great location, right on the beach front. The hotel has the first floor of the whole building. We had great views from our room, also quiet. Staff super friendly. We came by train and hotel is about 4 minutes away.
Stayed 3 nights in Mar 2019
Response from Britt on 1 Apr 2019
Thank you for your evaluation. We hope to see you again Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in an Americana size room. The room was clean, updated and our view was wonderful. The bed was comfortable and the staff courteous. The only negative thing I would say was the hallway/corridor carpets were stained and in need of a good cleaning - or better yet replacement!
Stayed 2 nights in Feb 2019
Response from Britt on 4 Mar 2019
Good Morning, Thank you for your evaluation. We took note of your recommandation. We hope to see you again Regards

8/10 Good

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Great location Across the street from the beach and bery close to the train and bus station
Stayed 2 nights in Nov 2018
Response from Britt on 1 Jan 2019
Thanks for your evaluation. We hope to see you again. And best wishes for this new year

10/10 Excellent

Kamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
must try
Perfect location. In the center of the city and on the beach. Many nice restaurants around. The windows are a bit small. Parking was included in the price.
Stayed 1 night in Oct 2018
Response from Britt on 17 Oct 2018
Many Thanks for your evaluation. We hope to see you for your next stay in Saint Raphael. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly and central hotel, close to the beach and bars/restaurants. Very friendly and helpful staff.
Stayed 3 nights in Sep 2018
Response from Britt on 17 Oct 2018
Many thanks for your evaluation. We hope to see you again. Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location. Bathrooms could do with a refresh/update. Making up of the room is minimal, simply remaking the beds (not changing the sheets) and changing towels.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Location
Hotel is well located, opposite the beach and close to many bars and restaurants. Our room was a good size and had plenty of storage space. The bathroom was also good but we had a blocked shower drain for the week we were there, which they were unable to fix. Breakfast is available but at 18 Euros, it is expensive and better value breakfasts can be found locally. Staff friendly and helpful.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2018
Response from Britt on 24 Oct 2018
Merci pour votre évaluation. A bientôt

8/10 Good

Andrzej, Manalapan, NJ, USA

Liked: Cleanliness, room comfort
ok hotel close to the beach, conveniate parking garage under hotel
Stayed 3 nights in Aug 2018
Response from Julie, community manager on 3 Sept 2018
Thanks! See you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
Very helpful staff. Convenient location to beach, restaurants and boat trips. Room large and comfortable.
Stayed 2 nights in Aug 2018
Response from Britt on 15 Aug 2018
Dear Sir Thanks for your comments. We hope to see you again. Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location spacious Room overlooking sea friendly staff.
Stayed 2 nights in May 2018
Response from Britt on 27 Jun 2018
Many thanks Regards

10/10 Excellent

Sue, Clevedon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ,great location
Great hotel,rooms were exceptionally clean,the best thing was the location right opposite the beach & close to the cafes & restaurants.just around the corner from the ferry to St Tropez & the bus & train stations are only a 5 minute walk away.
Stayed 6 nights in May 2018
Response from Britt on 16 May 2018
Hello, Many thanks for all these compliments. We hope to see again Best regards

10/10 Excellent

SEAMUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Adi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Continental very close to the beach
This was my second time I stay in this hotel because of the location it's just 2 min walk to the beach and around you have shops and restaurants .The staff it's very friendly and the room they clean just the hotel inside it's a bit old style I wish they can renew one day
Stayed 3 nights in Sep 2017

6/10 Okay

Adi, London

It's very good location just 2 min to the beach
The hotel have very good location just 2 min by walk to the beach and around you have all shops and restaurants. Hotel it's a bit old style but it's clean and the staff it's really nice just from my experience I will say it's more 3 stras hotel then 4 stars but for me was very important location so for sure I recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Amazing Breakfast
Location is close enough to the train station to make travel by train a breeze and also really close to the beach. The breakfast buffet was very tasty.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Location, location, location. Great room with view of the beach and sea. But there is no balcony. The hotel is only the first floor of the building. We had a great stay.