Quadruple Room, Non Smoking

Reviews of B&B HOTEL Boulogne-sur-Mer

2 out of 5
B&B HOTEL Boulogne-sur-Mer
Zac du Mont Joie - 23 rue de la plaine, Saint-Martin-Boulogne

Reviews

7.2

Good

Rating 10 - Excellent. 110 out of 468 reviews" "
Rating 8 - Good. 180 out of 468 reviews" "
Rating 6 - Okay. 99 out of 468 reviews" "
Rating 4 - Poor. 38 out of 468 reviews" "
Rating 2 - Terrible. 41 out of 468 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Perfectly adequate for a single overnight stay to get some sleep on a very long drive. Very close to the motorway (so convenient) and room was very quiet. Room was tired and could do with some cosmetic renovation - e.g. toilet door would not lock due to door being broken.
Stayed 1 night in Apr 2024
Response from nicio on 16 Apr 2024
Bonjour Chris,Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B Boulogne Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis.A très bientôtCordialement,Nico

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities
The toilet whilst clean was old and stained. Convenient location with local food outlets nearby. Staff friendly
Stayed 1 night in Dec 2023
Response from Hélène on 29 Dec 2023
Merci beaucoup AshleyA bientôt dans notre hôtel.Hélène

2/10 Terrible

amy

Stayed 1 night in Dec 2023
Response from nicio on 26 Dec 2023
Bonjour Amy,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.Nico

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from nicio on 13 Jan 2024
Merci beaucoup Sue A bientôt dans notre hôtel.Nico

4/10 Poor

Maureen

Stayed 1 night in Dec 2023
Response from Hélène on 18 Dec 2023
Bonjour MaureenNous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.Hélène

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
This is fine for a one night stay. Rather an old building, grey and unattractive. Our room was small but clean and quiet. Bedding rather heavy.
Stayed 1 night in Nov 2023
Response from Hélène on 13 Nov 2023
Bonjour LindaVous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B Boulogne sur mer.Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis.A très bientôtCordialement,Hélène

6/10 Okay

Meidhy, Daventry

Stayed 1 night in Oct 2023
Response from Hélène on 13 Nov 2023
Merci beaucoup MeldhyA bientôt dans notre hôtel.Hélène

2/10 Terrible

Amy

Stayed 1 night in Oct 2023
Response from Hélène on 20 Oct 2023
Bonjour AmyNous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.Hélène

2/10 Terrible

S

Stayed 1 night in Sep 2023

6/10 Okay

Philippe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JACKY on 23 Sept 2023
Bonjour PhilippeCe fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.jacky

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I had a wonderful stay,and the breakfast was amaz,
Stayed 1 night in Aug 2023
Response from JACKY on 23 Sept 2023
Bonjour PhilippeCe fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.jacky

8/10 Good

Anthony

Liked: Room comfort
Genuine value for money.
The enteance, geounds and exterior could do with a tidy up, but nice beds, lots of hot water, 2 uk tv channels, plenty parking.
Stayed 1 night in Aug 2023

8/10 Good

colin

Travelled with family
Liked: Cleanliness, staff & service
Hotel was easy to find, check in was straightforward and the room was clean and just way we wanted with the double and 2 singles, only thing missing was a kettle in the room to make a cup of tea but I went to reception to get one.
Stayed 1 night in Aug 2023
Response from JACKY on 22 Sept 2023
Bonjour colinNous vous remercions pour vos commentaires suite à votre séjour a hôtel B&B Boulogne sur merC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay again
Carpet was sticky, breakfast had only the basics and was restricted to a tiny side plate only. No ham or cheese for continental
Stayed 1 night in Aug 2023
Response from JACKY on 23 Sept 2023
Bonjour PhilippeCe fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.jacky

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Entrance to hotel needs attention, not very welcoming. Bathrooms and carpets needs an upgrade. Beds are comfy, we slept well. Adequate breakfast
Stayed 1 night in Aug 2023
Response from JACKY on 23 Sept 2023
Bonjour PhilippeCe fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.jacky

6/10 Okay

kelly

Travelled with family
Liked: Cleanliness, staff & service
First impressions were that it looked like an old fashioned motel that many people had been murdered in. However room was clean, the kids loved their mezzanine level, and receptionist was very friendly. Too far out of town to walk anywhere but there was free parking in Boulogne so no problem to drive the 10 mins in. Breakfast was fine and overall the stay was fine. It could really just do with a smarten up outside so it looks less depressing when you first arrive.
Stayed 1 night in Aug 2023
Response from Hélène on 18 Aug 2023
Bonjour KellyNous sommes ravis que vous ayez apprécié votre séjour au B&B Boulogne sur mer.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjourHélène

4/10 Poor

Jordan

Travelled with group
Disliked: Staff & service, property conditions & facilities
Not like the photos
Not like the photos - thought we had turned to the wrong hotel - very depressing building - not what you expect for a £100 hotel it’s no different to a £35 one - poor breakfast - slow checking they couldn’t find booking for ages - never again
Stayed 1 night in Aug 2023
Response from Hélène on 14 Aug 2023
Bonjour JordanNous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. Toute l’équipe sera ravie de vous accueillir de nouveau dans l’espoir d’améliorer votre jugement.Hélène

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for channel tunnel, lots of places to eat nearby. Comfy spacious room. Easy to get to.
Stayed 1 night in Aug 2023
Response from Hélène on 9 Aug 2023
Bonjour ChrisNous sommes ravis que vous ayez apprécié votre séjour au B&B Boulogne sur mer.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjourHélène

2/10 Terrible

kerrie

Stayed 1 night in Jul 2023
Response from nicio on 10 Aug 2023
Bonjour Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.Nico

10/10 Excellent

alexiade

Stayed 1 night in Jul 2023
Response from Hélène on 25 Jul 2023
Merci beaucoup AlexiadeA bientôt dans notre hôtel.Hélène

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2023
Response from Hélène on 26 Jun 2023
Merci beaucoup JoyceA bientôt dans notre hôtel.Hélène.

8/10 Good

S

Stayed 1 night in Jun 2023
Response from Nico on 22 Jun 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Boulogne lors d'un prochain séjourNico

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable for an overnight stay after travelling from UK on the ferry . Easy to gain access after reception was closed .
Stayed 1 night in Jun 2023
Response from JACKY on 9 Jun 2023
Bonjour je vous remercie pour cette notes.cordialement. jacky

10/10 Excellent

Mr robin

Stayed 1 night in Apr 2023
Response from JACKY on 17 Apr 2023
MERCI POUR VOTRE NOTE.JACKY

10/10 Excellent

James

Stayed 1 night in Apr 2023
Response from JACKY on 17 Apr 2023
MERCI DE VOTRE NOTE.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2023
Response from JACKY on 17 Apr 2023
MERCI POUR VOTRE NOTE

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & tidy with a good breakfast
Stayed 1 night in Feb 2023

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable for an overnight stop
Stayed 1 night in Feb 2023

8/10 Good

Sandrine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

David

Liked: Cleanliness, room comfort
Ok for the money
Was ok for the amount paid but unfortunately no check in staff were available and it took me a while to find that there was an automatic check in machine outside. After that it was ok. Room warm enough and everything worked.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
No Aircon,No Kettle,No tea/Coffee,No sleep all nit
No Air conditioning-very hot inside room, No sleep all night. No Kettle, No tea/coffee bags..
Stayed 1 night in Oct 2022

2/10 Terrible

Mohammad

Travelled with family
Disliked: Property conditions & facilities, room comfort
No Kettle / tea-coffee bags/Air conditioning
No kettle or complimentary tea bags in side room. Feels very hot inside, no ventilation or air-condition. We 4 had no sleep all night.
Stayed 1 night in Oct 2022

10/10 Excellent

philip

Stayed 1 night in Oct 2022

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Charlotte on 19 Oct 2022
Bonjour Norman,Nous vous remercions pour vos commentaires suite à votre séjour au B&B Hotel Boulogne-Sur-Mer C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was grim. Small. The carpet on entry was covered in dog hair
Stayed 1 night in Sep 2022
Response from Charlotte on 19 Oct 2022
Hello James,Thank you for taking the time to share your experience in our establishment. Such feedbacks allow us to always improve the quality of our services, although we are surprised by your remarks. Indeed, the size of our rooms is in accordance with the hotel classification in 2 stars category.We apologize for the inconvenience caused by the carpet in the room.

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considering the last time i stayed at the hotel it was less than inviting, this stay was completely the opposite. The staff were friendly and helpful, the room was clean and comfortable and the outside was tidy and in much better condition. An altogether better experience.
Stayed 1 night in Sep 2022
Response from Charlotte on 19 Oct 2022
Hello Norman,We thank you for your comments following your stay at the B&B Hotel Boulogne-Sur-Mer It is with great pleasure that we receive your compliments. Also, we will not miss to share your appreciations with all our team. Your satisfaction is the best reward for our staff who works day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept our best wishes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from Charlotte on 19 Oct 2022
Bonjour,Merci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B Hotel Boulogne-Sur-Mer.Ce fut un réel plaisir de vous recevoir.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.

8/10 Good

Mike

Stayed 1 night in Aug 2022
Response from Jalyn Brott- AGM on 1 Sept 2022
Thank you for your feedback, most valued guest, please let us know next time how we may exceed your expectations and receive a 10 out of 10 rating. We hope you stay with us again, your warm bed and hot Hampton breakfast will be waiting for you.

8/10 Good

Jonathan

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2022
Response from Jalyn Brott- AGM on 1 Sept 2022
Thank you for your feedback, most valued guest.We hope you stop by again in your future travels to our beautiful area. We loved having you here.

6/10 Okay

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
Stayed 1 night in Jul 2022
Response from Jalyn Brott- AGM on 1 Sept 2022
Thank you for your feedback, most valued guest. Please let us know how we can exceed your expectations. Thank you for staying with us.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022

10/10 Excellent

Norman

Business traveller, Travelled with family
Liked: Room comfort
The whole complex was looking tired. The room was comfortable enough for one night before a Calais crossing. The auto Check In was easy. Off putting was the abandoned van outside réception full of rubbish which had clearly been there for some time. All in all the hotel felt as if it was just left.
Stayed 1 night in May 2022

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2022

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was filthy. Do not stay here. Sleep in your car instead! We had no choice as we had our 2 children with us. I am very disappointed in Expedia. I have written 2 emails to complain and chatted with an agent, but I am still waiting for a response. So much for being a loyal and long serving customer!
Stayed 1 night in Apr 2022

10/10 Excellent

Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy ,staff was very helpful ,would recommend this B&B to my friends .
Stayed 1 night in Apr 2022
Response from Nico on 9 Apr 2022
Dear Christopher , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nico

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Comfortable room that was good value for price.
Cheap and basic hotel room but for money paid, had everything expected. Reception staff very helpful and room was clean and comfortable.
Stayed 1 night in Jan 2022

2/10 Terrible

Ben

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting dump of a hotel. Room was unclean, air con didn't work at all, and bathroom was unclean with mould in shower. Reception was closed shortly after checking in so no one to discuss issues with but friends who also stayed had an even worse room
Stayed 1 night in Jan 2022

8/10 Good

Jusyana

Travelled with family and small children
It is OK for a short stay. Room looked better than expected compared to the building. Breakfast was basic and also OK.
Stayed 1 night in Dec 2021