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Reviews of Quality Hotel Centre de Congres

2.5 out of 5
Quality Hotel Centre de Congres
725 Boulevard Seminaire Nord, Saint-Jean-Sur-Richelieu, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 250 out of 677 reviews" "
Rating 8 - Good. 252 out of 677 reviews" "
Rating 6 - Okay. 107 out of 677 reviews" "
Rating 4 - Poor. 55 out of 677 reviews" "
Rating 2 - Terrible. 13 out of 677 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Amiee

Liked: Staff & service, amenities
I’ve stayed here twice and the first time there was no hot water and this time the towels are dirty but the staff are amazing
Stayed 1 night in Mar 2024
Response from La réception on 27 Apr 2024
Hi Amy, we are happy to see that in general you enjoyed your stay and more particularly our staff and we are sorry for the inconvenience encountered with the towels. Hoping to have the pleasure of welcoming you again. : ) Marie-Soleil

2/10 Terrible

Concetta

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Beds very comfortable, but the rest of the room was honestly the worst I have ever seen, weird smell coming from the carp, bathtub very dirty, webs on the ceiling, dirty curtains…
Stayed 1 night in Apr 2024
Response from Reception on 18 Apr 2024
Hi Concetta, we are sorry to see that you did not enjoy your stay in our hotel. It is precisely for all these reasons that you have mentioned that we are currently undergoing renovation. Hoping to have the pleasure of welcoming you again when our new rooms are ready. Marie-Soleil

6/10 Okay

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older place but still good, breakfast could be more varied but ok.
Stayed 3 nights in Mar 2024
Response from Reception on 23 Mar 2024
Hi Nina, we thank you for taking the time to write us your comment, we look forward to welcoming you back to our new facilities when our renovations are completed

10/10 Excellent

Trina

Travelled with group
Very clean and friendly staff
Stayed 2 nights in Mar 2024
Response from Réception on 14 Mar 2024
Hi Trina ! Thank you for your feedback. We hope to welcome you again. Have a great dayMyriam

8/10 Good

Sailesh

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hardware in the bathroom was old and rusted but functional
Stayed 2 nights in Feb 2024
Response from Reception on 27 Feb 2024
Dear Sailesh, thank you for your evaluation. You will soon have the opportunity to use our completely renovated bathrooms. Glad to see you soon.

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from La réception on 19 Feb 2024
Cher Joseph nous vous remercions de nous avoir donné un très bon résultat. En espérant vous revoir bientôt.

8/10 Good

Serge

Business traveller
Liked: Cleanliness
The lady who works the breakfast at the restaurant is very unfriendly
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Dear Serge, we are sorry that the breakfast attended was not friendly during your stay. We hope you will visit us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okay, not great
Connectivity to charge electronics was poor in the room, and very few receptacles. The second day we were there the maid service skipped our room. The full breakfast could have been changed up a bit each day, and the in hotel restaurant was exclusively Thai food, which is good, but a restaurant with more variety would have been better.
Stayed 3 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
We are very sorry for all the inconveniences that you experienced when you stayed with us. We are doing major renovation for hotel and all the deficiencies you reported will be address. We hope you will come and see us again.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel just a little dated but very clean. They are currently doing renovations to update. Wonderful hot breakfast!! Probably the best free breakfast we’ve had at a hotel.
Stayed 2 nights in Jan 2024
Response from Front Desk on 19 Feb 2024
Thank you so much for giving us a great score and taking the time to fill up our survey. We hope to see you again soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre désuète.
Chambre poussiéreuse, rideaux sales, draps tachés. Chambre désuète. Déjeuner style buffet correct. Je n'y retournerai pas.
Stayed 2 nights in Jan 2024
Response from La réception on 19 Feb 2024
Nous nous excusons des inconvénients rencontrés lors de votre séjour dans notre hôtel. Nous sommes actuellement en rénovation pour devenir un hôtel 4 étoiles. Nous vous invitons à revenir nous voir après les rénovations à la fin de l'été.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan on 12 Jan 2024
Merci!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan on 12 Jan 2024
Merci

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan on 12 Jan 2024
Merci beaucoup

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une nuitée à St-Jean
La chambre n’est pas au goût du jour mais c’était parfait. Le prix un peu cher mais c’est le jour de l’an.
Stayed 1 night in Jan 2024
Response from Dan on 8 Jan 2024
Meri

6/10 Okay

Stephane

Travelled with family
Stayed 2 nights in Dec 2023
Response from Dan on 27 Dec 2023
Merci

10/10 Excellent

JIWEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dan on 20 Dec 2023
Merci

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dan on 18 Dec 2023
Merci

8/10 Good

Asiya

Travelled with family
Liked: Cleanliness, staff & service
Staff are nice and friendly; same breakfast everyday and lack of food variety.
Stayed 2 nights in Nov 2023
Response from Dan on 11 Dec 2023
Thank you

10/10 Excellent

Geneviève

Stayed 3 nights in Nov 2023
Response from Dan on 11 Dec 2023
Merci

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff as always, ample parking and great breakfast buffet!
Stayed 2 nights in Nov 2023
Response from Dan on 11 Dec 2023
Thank you

10/10 Excellent

naveen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Dan on 27 Nov 2023
Merci beaucoup

2/10 Terrible

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in took 1.5 hours, cleaning guy was at the front desk for after 11 checkin, he had no idea how to use a computer. Normal desk guy was asleep in one of the rooms, or so i could figure out. They finally found him and i checked in, after telling him i was not impressed he basically said too bad. I would never stay at this hotel again.
Stayed 1 night in Sep 2023
Response from Dan on 6 Nov 2023
Merci

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dan on 6 Nov 2023
Merci

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
The room are dated and in need of up-dating
Stayed 2 nights in Oct 2023
Response from Dan on 3 Nov 2023
Thank you

8/10 Good

Daniel

Stayed 1 night in Oct 2023
Response from Dan on 3 Nov 2023
Merci

8/10 Good

Gilbert

Travelled with family
Liked: Staff & service, amenities
An average stay, nothing that stuck out. Lots of amenities close buy.
Stayed 2 nights in Oct 2023
Response from Dan on 19 Oct 2023
Merci beaucoup

6/10 Okay

Fernando

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Dan on 19 Oct 2023
Merci

10/10 Excellent

Jean-Michel

Stayed 1 night in Oct 2023
Response from Dan on 18 Oct 2023
Merci beaucoup

10/10 Excellent

Dany-pierre

Stayed 3 nights in Oct 2023
Response from Dan on 18 Oct 2023
Merci beaucoup

6/10 Okay

Allan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed, nothing on their website. Hallway walls looked like they were flooded so they made an attempt to slap some boards over them. Toilet was pushed so far back and under a counter, if you were sitting, you HAD to lean way forward. I will say tho, the Thai restaurant was money!!!!
Stayed 2 nights in Oct 2023
Response from Dan on 16 Oct 2023
Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the free breakfast. Glad it wasnt just a continental breakfast. Big surprise seeing that. Iys little things like that that make a difference
Stayed 2 nights in Oct 2023
Response from Dan on 11 Oct 2023
merci

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay at this location again! Comfortable bed, basic amenities, very clean, and excellent breakfast buffet.
Stayed 1 night in Oct 2023
Response from Dan on 9 Oct 2023
Merci!

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and very friendly with my dogs 😘
Stayed 1 night in Oct 2023
Response from Dan on 9 Oct 2023
Wow Thanks for the review

8/10 Good

Cleriston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check-in is very slow. There was only 2 guests in front of me and I wait for 30 minutes. My check-in took more than 10 minutes. I'm not sure why! The concierge found the reservation from Expedia right away and still was very slow to get the keys. Try to arrive early if you have an appointment.
Stayed 1 night in Oct 2023
Response from Dan on 9 Oct 2023
Thanks

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2023
Response from Dan on 9 Oct 2023
Merci!

8/10 Good

Bernard

Stayed 2 nights in Sep 2023
Response from Dan on 5 Oct 2023
Merci beaucoup!

6/10 Okay

Paglan Missamhe

Liked: Staff & service
Not really impressive.
Stayed 2 nights in Sep 2023
Response from Dan on 3 Oct 2023
Thank you

8/10 Good

Syed Isabat Hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Dan on 3 Oct 2023
Thank you

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived there, they informed us that they had no available room, even though we had made reservations. However, the staff member tried to find a solution for us, but with certain conditions. Eventually, they changed my room three times in five days due to overbooking. Unfortunately, the last room they provided was located next to a mechanical room with lots noise, the last night I did not even go there, I went to my friends house
Stayed 5 nights in Sep 2023
Response from Dan on 2 Oct 2023
Thank you

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not worth it
Room was in need of a good clean. Blackout curtains were falling off. Hot water in bathroom sink didn’t work and cold water came out like Niagara Falls. Patch work (putty) on the walls. Free breakfast edible. Thai restaurant good but pricey.
Stayed 2 nights in Sep 2023
Response from Dan on 25 Sept 2023
Thank you

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Older hotel that needs updated and certain areas of the room wasn’t clean to my liking. Pillows and bed wasn’t so comfortable.
Stayed 1 night in Sep 2023
Response from Dan on 21 Sept 2023
Merci

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had problems with pass key not working.
Stayed 2 nights in Sep 2023
Response from Dan on 21 Sept 2023
Merci

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice room with view.
Stayed 1 night in Sep 2023
Response from Dan on 15 Sept 2023
Merci

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
only problem was one clerk working checkins and process was slow. They need more desk help at peak times.
Stayed 1 night in Sep 2023
Response from Dan on 13 Sept 2023
Merci

4/10 Poor

ELIZABETH

Business traveller
Liked: Staff & service, room comfort
Water fossets needs to be changed , I burned myself trying to shut the water off .. couldn’t plug anything in the bathroom electricity didn’t work ..
Stayed 1 night in Sep 2023
Response from Dan on 13 Sept 2023
Merci

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The bed was comfortable. The staff was extremely nice. Free parking was great. Room had a mini fridge. However, the bathroom was a bit outdated, and the room had an old, but clean carpet. Too bad they haven’t updated to the laminate floors. In all, I would stay there again.
Stayed 1 night in Sep 2023
Response from Dan on 4 Sept 2023
Thank you very much

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice room. only problem was bathroom door would not shut correctly, my friend got stuck in the bathroom. but other then that, great place to stay
Stayed 1 night in Aug 2023
Response from Dan on 28 Aug 2023
Thank you

6/10 Okay

Harold

Travelled with family
Disliked: Cleanliness
bathroom floor was not clean, and support/box spring on one side of a box spring or mattress support was broken. Hotel was also selected for use of it's pool, and the pool was in a "period of maintenance".
Stayed 2 nights in Aug 2023
Response from Dan on 28 Aug 2023
Thank you for the review

4/10 Poor

Abbas

Disliked: Property conditions & facilities
I couldn't close the bathroom door, the door had issue, the drain in the bath tab was blocked and wasn't clean, for the next day was no service in my room, there was breakfast without tea.
Stayed 2 nights in Aug 2023
Response from Dan on 26 Aug 2023
merci

6/10 Okay

Hannah

Travelled with family
Liked: Staff & service
Washroom was not wheelchair accessible
Stayed 2 nights in Aug 2023
Response from Dan on 26 Aug 2023
Thank you