Restaurant

Reviews of Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jim

Business traveller
Liked: Cleanliness, property conditions & facilities
Overall, a good experience. Safe and pretty quiet.
Stayed 1 night in May 2024
Response from GM on 23 May 2024
Dear Jim, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Ronny Mann, GM

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tv guide was impossible to get to ,kwpt going back to tv . Trying relax and watch a movie. Ultimately gave up.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Alejandro, We are sincerely sorry that you experienced an issue while trying to watch a movie. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ronny Mann, GM

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Teena, We are so happy to hear your feedback! It's wonderful to know that you had a very nice stay. We look forward to welcoming you back on your next visit to the area. Best, Ronny Mann, GM

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and made accommodations for my mom who is disabled. We liked the full breakfast and the location. I also liked the self parking. We were able to get close parking to our room.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Dolores, I am extremely grateful to you for taking the time to write and share your review. At our Hampton Inn & Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you both back soon. Best, Ronny Mann, GM

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear Richard, We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Ronny Mann, GM

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection for breakfast
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Dear Susan, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Ronny Mann, GM

6/10 Okay

Sabrina

Business traveller
Liked: Staff & service
I stayed at this property because my daughters team was staying there. Overall the property was ok. Staff was nice and friendly, breakfast was good, but overall I think the room was over priced. Definitely needs some updating.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Sabrina, We aim to impress, so I'm sorry that your visit was just ok. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Ronny Mann, GM

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and very willing to help
Stayed 2 nights in May 2024
Response from GM on 24 May 2024
Dear Elijah, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Ronny Mann, GM

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was super friendly! All needs were met. Hot tub felt great after an adventure filled day!
Stayed 4 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Michele, We love making our guests feel welcome and helping them enjoy their time in Elk Grove. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Ronny Mann, GM

6/10 Okay

Sydney

Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Sydney, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Ronny Mann, GM

8/10 Good

Taka, Hollister

Liked: Cleanliness, staff & service, property conditions & facilities
The room size was large compared to typical hotels.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Taka, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our spacious accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Ronny Mann, GM

10/10 Excellent

Alicia, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goodnights sleep was no problem here. All staff that we came across was attentive, kind, and helpful. Plus the breakfast was tasty and what made it even better was the interaction with the staff.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Alicia, We would like to extend our heartfelt gratitude for choosing to stay with us and for sharing your wonderful experience. Your support means the world to us and we are overjoyed to learn that you enjoyed your time here. It would be our utmost pleasure to welcome you back soon. Best, Ronny Mann, GM

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Water, coffee and tea available most of the time.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Becky, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Ronny Mann, GM

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Eric, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Ronny Mann, GM

10/10 Excellent

Linda

Travelled with partner
Great customer service from check in through stay.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Linda, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Ronny Mann, GM

4/10 Poor

Araceli

Liked: Staff & service, property conditions & facilities
There is a bar (some sort of drinking place) right across this hotel so there is a lot of noise at night in the hallways. There was a drunken man laid out on the pavement in front of the door the night I checked in. The hotel person helped him get up & took him to his room. I asked at check in if it was safe here & answer was “somewhat.” Only positives are it’s pet friendly, staff is nice & it’s clean. Bed & pillows are uncomfortable. Do not stay here if it’s for a family vacation or if you need a good nights rest. This hotel is best suited for younger people or guests who like to drink & don’t mind the noise. Check in was easy but location of the hotel is a thumbs down for me.
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Araceli, Thank you for choosing to stay with us and for taking the time to appreciate our hotel. I am sorry to hear that you were disturbed by city noise during your stay and found our bedding uncomfortable. We always strive to ensure our guests' comfort, and I regret that we fell short in your case. Your feedback is extremely valuable to us as it helps us to keep track of the guest experience and make necessary improvements. Thank you for sharing your review with us. Sincerely, Ronny Mann, GM

10/10 Excellent

Angel, Paramount

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Angel, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Ronny Mann, GM

10/10 Excellent

Alfredo De, Bonita

Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Alfredo De, We are thrilled that we provided you with a quiet stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Ronny Mann, GM

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Christopher, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Ronny Mann, GM

2/10 Terrible

Kiersten

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty. I don’t believe it was cleaned before they let us in. The front desk staff during the day were very kind and helpful and they switched our room.
Stayed 3 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear Kiersten, I apologize that the cleanliness of your room upon arrival did not meet our standards of excellence in service. However, we are pleased to hear that we were able to provide acceptable accommodations for you. I will discuss your review with our housekeeping staff and ensure that we are more aware of such issues going forward. We value you as our guest and hope that you will choose to stay with us again. Thank you for taking the time to write a review. Sincerely, Ronny Mann, GM

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from GM on 14 May 2024
Dear Jennifer, We appreciate your 5/5 review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Ronny Mann, GM

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and easy access
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Sergio, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Ronny Mann, GM

6/10 Okay

phyllis

Liked: Cleanliness, amenities, property conditions & facilities
Surprised that housekeeping did not attend to room, did not remove trash despite two night stay. Same on previous four night stay. Is this the new normal?
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Dear phyllis, Our housekeeping is now available by request. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We are sorry if this was not properly communicated to you. We value your feedback and hope to host you again. Sincerely, Ronny Mann, GM

6/10 Okay

Gao

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Gao,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Ronny MannGeneral Manager

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the hotels fault but i think we had a family of elephant kangaroos above our room. Noisy and loud until early am. Not much the staff can do about rude, inconsiderate people.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Debora, I offer my sincere apologies for the noise pollution you experienced due to the loud guest in the room above; please forgive us. We take pride in providing a comfortable stay and we clearly fell short of that goal. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Sincerely, Ronny Mann, GM

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Always friendly and helpful. Nice to have breakfast included every time I’m there.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear Becky, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Ronny Mann, GM

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Torben, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Ronny Mann, GM

10/10 Excellent

Mikha

Stayed 4 nights in Mar 2024

2/10 Terrible

Alfonso

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Alfonso, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Ronny Mann, GM

10/10 Excellent

Patty

Liked: Amenities
Staff were very courteous.
Stayed 1 night in Apr 2024
Response from GM on 3 Apr 2024
Dear Patty, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Ronny Mann, GM

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from GM on 31 Mar 2024
Dear Marilyn, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Travis Lott, GM

10/10 Excellent

Marie

Super convenient, helpful staff, clean comfortable room.
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Marie, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Travis Lott, GM

8/10 Good

Uppinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Marianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel that is pet friendly.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Marianne, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Travis Lott, GM

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Groovy
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear Debbie, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Travis Lott GM

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Brady, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Travis Lott GM

8/10 Good

Joe

Business traveller
Clean and safe. Good restaurants close.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Joe, I'm thrilled to hear about the comfort and convenience you enjoyed during your stay with us! I sincerely appreciate your acknowledgment of our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Travis Lott GM

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Dear Israel, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Travis Lott GM

8/10 Good

ana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stay at Hampton inn at Elk Grove
The room was pretty nice! Most of the bathroom was nice but the shower had stains & it was very old. Even the shower walls had cracks. The whole shower needs to be replaced.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear ana, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the condition of your shower. We hope this will become the first of many visits. Best, Travis Lott GM

8/10 Good

Brett, San Jose

Liked: Cleanliness, staff & service
Typical roadside hotel
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Brett, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Travis Lott GM

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear CHRISTOPHER, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Travis Lott GM

10/10 Excellent

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the great stay
I had a very good experience. Things were very clean. The people are very nice and attentive.
Stayed 3 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Robbin, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Elk Grove at our Hampton Inn & Suites. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Travis Lott GM

8/10 Good

Desert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very clean. Beds were very comfortable. What I didn't appreciate was amount of noise early in the morning
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Desert, I'm happy to hear that despite some noise pollution, your stay was enjoyable. Thank you for sharing your positive feedback with us and other prospective guests. We hope to welcome you back for an even more flawless experience in the future. Best, Travis Lott GM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Erica, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit. Best, Travis Lott GM

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Bruce, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Travis Lott GM

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from GM on 13 Feb 2024
Dear Ella, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Travis Lott GM

4/10 Poor

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and grounds were well kept and clean. However, the walls were very thin leaving us to hear every bit of traffic outside, ever door closing, people talking in hallway, and people coming and going by the elevators. The beds were very hard and uncomfortable, leaving me only abele to sleep an average of 15 minutes of each hour during sleep. The redeeming quality was the breakfast bar, which was well stocked and excellent quality. Lastly, the staff were amazing and very helpful and accommodating. My only complaint is against the overall construction and bed quality.
Stayed 1 night in Feb 2024
Response from GM on 4 Feb 2024
Dear Rick, Thank you for taking the time to write. I sincerely appreciate your recognition of our high cleanliness standards and warm hospitality, even though other aspects of your stay fell short of exceptional. Your comfort is our top priority, so I regret you didn't have a restful night's sleep. We value you as our guest and hope to have another opportunity to deliver a more favorable experience in the future. Sincerely, Travis Lott GM

6/10 Okay

ali

Travelled with family
Liked: Staff & service
Disliked: Amenities
Ev chargers at property wanted me to download an app then setup an account during which they asked for more information than I wanted to provide, then wanted to charge $3 per hour for a 6kw charger. Seriously? To charge my near empty 110 KWH battery would require 18 hours on this piece of junk and cost nearly $60 ! On top of it all, no coffee, no milk, no eggs in morning. We will not stay here again
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear ali, Thank you for choosing our services and sharing your valuable feedback. We appreciate all types of feedback as they help us identify areas where we are doing well and need to improve. I apologize that the EV chargers and breakfast did not meet your expectations and negatively impacted your experience. I hope we can have the chance to serve you better in the future. Sincerely, Travis Lott GM

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleased
This property was very well maintained and the staff was very accommodating
Stayed 2 nights in Jan 2024
Response from GM on 30 Jan 2024
Dear Diane, That is fantastic to hear! Thank you so much for your kind review and for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon. Best, Travis Lott GM

8/10 Good

Donald

Travelled with partner
Liked: Amenities
The rooms are very clean and the property is well kept.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Dear Donald, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Travis Lott GM