Reception
Check availability

Reviews of Embassy Suites by Hilton Sacramento Riverfront Promenade

3.5 out of 5
Embassy Suites by Hilton Sacramento Riverfront Promenade
100 Capitol Mall, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 794 out of 1182 reviews" "
Rating 8 - Good. 189 out of 1182 reviews" "
Rating 6 - Okay. 79 out of 1182 reviews" "
Rating 4 - Poor. 56 out of 1182 reviews" "
Rating 2 - Terrible. 64 out of 1182 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jolie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious rooms. Very clean. 2 rooms with 2 TV’s. Amazing free hot breakfast. Love the whole set up! Great comfy beds too! Worth every penny. Super affordable for what it is! Highly recommend. Only down side was there was no parking available as it was full. So we had to park across the street.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 26 May 2024
Thank you for taking the time to share your feedback with us regarding your stay! It was our pleasure to have you with us! We wish you safe travels and hope to have the opportunity to have you with us again soon!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
After dark the riverwalk was noise and many groups hanging out on the corners.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 26 May 2024
Thank you for taking the time to rate you stay with us! It was our pleasure to have you and hope you enjoyed all our hotel facilities had to offer! Safe travels and we hope to see you again soon!

2/10 Terrible

Patricia B.

Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 26 May 2024
Thank you for taking the time to rate your stay with us. We strive to provide the utmost in hospitality for all our valued guests. It appears we fell short during your stay, for that we apologize. We wish you safe travels and hope to have the opportunity to make a difference for you sometime in the future!

10/10 Excellent

Sara A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 26 May 2024
Thank you for taking the time to rate your experience with us! It was our pleasure to have you and hope to see you again soon!

2/10 Terrible

Lisah, Emeryville

Travelled with family
Liked: Cleanliness
Unfortunately, I have to give this hotel 1-star. During our visit, the hotel was packed with families with kids of all ages. The kids were so terribly behaved (we're talking 20 kids... not just a few). I was extremely worried about for their safety and the safety of other guests. Even as late as 11pm, kids were running and screaming around the hallways. While getting dinner at the bar, I watched numerous young kids coming in and out of there rooms to peer over the hotel balconies, trying to find their parents -- a huge group of which were doing shots at the bar. I was dumbfounded. While parents not watching their kids is not exactly the hotel's fault, absolutely nothing was being done about the kids' behavior. If you are a parent who wants to absolve yourself of responsibility, this is the place for you. If you want to enjoy your own stay (and sleep peacefully), I cannot recommend this hotel. I regret wish spending $360/night for 1-night of chaos. Will not be returning.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 26 May 2024
Thank you for taking the time to share your feedback regarding your stay with us. We strive to provide the utmost in hospitality to all of our valued guests with a safe and comfortable environment. We apologize if we fell short in your case and for any inconvenience the family groups may have caused for you. We wish you safe travels and thank you for the opportunity to have had you with us.

10/10 Excellent

Rogelio

Travelled with group
Liked: Cleanliness, staff & service, amenities
Every room is genuinely a suite as describes. I gave a three star for property condition, because of the murkiness of the indoor pool water and smell of chlorine. Also, there was yellow tape around the jacuzzi preventing use.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 23 May 2024
Thank you for taking the time to share your feedback regarding your stay with us, Rogelio! We will take your comments into consideration. We wish you safe travels and hope to have the opportunity to have you with us again!

10/10 Excellent

Shideh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful with an open layoout. Rooms were spacious and well appointed. A great experience (and in case I don't get any questions about the staff, THEY WERE SIMPLY DELIGHTFUL)
Stayed 3 nights in May 2024
Response from Jenn H Embassy Suites on 23 May 2024
Thank you so much for taking the time to share your very kind review of your stay with us! We strive to provide the utmost in hospitality for our valued guests and I am so glad it showed in your stay with us! We wish you safe travels and hope to have you with us again soon!

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Parking too expensive though
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you for taking the time to share your feedback regarding your stay with us, Dean! We will take your comments into consideration. We wish you safe travels and hope to have the opportunity to host you again!

10/10 Excellent

stephanie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 22 May 2024
Thank you for taking the time to share your feedback regarding your stay with us! We wish you safe travels and hope to have you with us again!

10/10 Excellent

Yanet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was ftiendly and curteous. They went above and beyond to make sure out stay was excellent.
Stayed 3 nights in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you so much for your kind feedback, Yanet! It was our pleasure having you and we hope to see you again soon! Safe travels!

6/10 Okay

Luz

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Es un hotel muy bonito desafortunadamente el dia que fui habían sobrevendido habitación y por poco me mandan a otro hotel además de que no me dieron la habitación que había reservado me hicieron un descuento por eso y estuvo bien, lo malo fue que cuando llegue a la habitación como que la limpiaron a la carrera y hasta la aspiradora olvidaron ahí y el piso del cuarto estaba súper sucio.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Muchas gracias por tomarse el tiempo de compartir sus comentarios con nosotros sobre su estadía. Estoy muy contento de haber podido acomodarte en un día con entradas agotadas, pero, ¡lamento mucho que no haya sido lo que esperabas! Nos esforzamos por proporcionar una estancia limpia y cómoda para nuestros huéspedes y parece que nos quedamos cortos. ¡Le deseamos un buen viaje y esperamos tener la oportunidad de tenerlo con nosotros nuevamente y podamos mostrarle la máxima hospitalidad que se merece!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people in general, love the lounge, bar breakfast wonderful
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you for taking the time to share your feedback with us, Robert! It was our pleasure to have you and we hope to have you back again soon. Safe travels!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you for taking the time to rate your stay with us, Sean! It was our pleasure to have you. We wish you safe travels and hope to have you with us again soon!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a very busy wedding/graduation weekend the staff was phenomenal. Friendly, accommodating, helpful. A wonderful place to stay in the heart of Sacramento
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you so much for your very kind review, Joyce! We strive to provide the utmost in hospitality for our guests and it appears we made the impression on you! Thank you for staying with us! We wish you safe travels and hope to have you with us again soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 21 May 2024
Thank you for taking the time to rate your stay with us! We wish you safe travels and hope to have you with us again soon.

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Jenn H She was on top of her game texting us letting us know our room was ready and after checking out she texted us thanks for staying with is
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 21 May 2024
And here I am AGAIN! LOL! Thank you so much for taking the time to share your feedback regarding your stay with us. It was our pleasure to have you here. We wish you safe travels and hope to have you with us again!

10/10 Excellent

Christine, Pacifica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s in the heart of downtown Sacramento. It would be great if there was self parking within the property but the public parking across the street was close enough and safe. The room with the view of the Golden Gate was worth the stay. The bed was so comfortable. The gym overlooking the pool was nice and clean. The evening reception and breakfast were good. The staff were very friendly and accommodating. We would definitely stay here again.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 15 May 2024
Thank you so much for taking the time to share your feedback, Christine! It was our pleasure to have you with us and we look forward to seeing you again soon! Safe travels!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 15 May 2024
Thank you for taking the time to rate your stay with us! We wish you safe travels and hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 14 May 2024
Thank you for taking the time to rate your stay, Kim! It was our pleasure to have you with us. We wish you safe travels and hope to have the opportunity to have you with us again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 14 May 2024
Thank you for taking the time to rate your stay with us, Amanda! it was our pleasure to have you with us. We wish you safe travels and hope to have you back with us again, soon!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 14 May 2024
Thank you for taking the time to share your feedback with us! It was our pleasure to have you. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was immaculate. Great location across from the ballpark and walkable to Old Sac. Complimentary breakfast was abundant and yummy.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 11 May 2024
Thank you so much for the kind words, Jamie! It was our pleasure having you with us. We wish you safe travels and hope to have the opportunity to have you with us again, soon!

10/10 Excellent

shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down to watch bananna ball at the river cats stadium. It was a short walk to the stadium. And the facility was clean and very nice.
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 11 May 2024
Thanks for taking the time to rate you stay with us, Shane! Hope you enjoyed the Bananaramas! Safe travels and we hope to see you again, soon!

10/10 Excellent

JENNIFER, SAN FRANCISCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Sacramento Bridge and river, near Old Town, very walkable to Railroad museum. Facility was very nice. There are evening free happy hour drinks and snacks. Breakfast was very good, with lots of hot food options, including omelet station. My only issue was the lack of parking. There is a garage across the street if you did not want to do valet, which was about $10 cheaper. There is a city lot behind the hotel that was cheap but I saw alot of broken glass there so we did not park there.
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 9 May 2024
Thank you for taking the time to share your feedback regarding your stay with us! It was our pleasure to have you with us! We wish you safe travels and hope to see you again soon!

10/10 Excellent

Saleshni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jenn H Embassy Suites on 9 May 2024
Thank you for taking the time to share you feedback regarding your time with us, Saleshni! We wish you safe travels and hope to see you again, soon!

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenn H Embassy Suites on 9 May 2024
Thank you for taking the time to share your feedback regarding your stay, Elisa! It was our pleasure to have you with us! We wish you safe travels and hope to see you again soon!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. So clean and ALL the staff was so friendly and helpful. We will be staying here again.
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 9 May 2024
Thank you so much, Heidi, for taking the time to share your feedback with us! It was our pleasure to have you. We wish you safe travels and hope to have the opportunity to have you with us again soon!

10/10 Excellent

Desmond

Liked: Cleanliness, amenities, property conditions & facilities
Can't wait to come back
Stayed 2 nights in May 2024
Response from Jenn H Embassy Suites on 9 May 2024
Thank you so much, Desmond! It was our pleasure to have you with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Timothy, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are compact but roomy and there are other areas in the hotel to relax and read, eat or chat. For me, it’s the right place to stay when I’m in town for Rivercats games. It’s also just across the street from Old Town.
Stayed 1 night in May 2024

10/10 Excellent

Mike

Mattress was very comfortable and breakfast was great. We will be back
Stayed 1 night in May 2024

8/10 Good

La'Tria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was great the only thing was the power went out our second morning there, it was a city problem, not the hotels fault. It was kind of inconvenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charity Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have the opportunity to visit Sacramento with family recently and the stay here was awesome. Clean, good food, great location. We thoroughly enjoyed it and will definitely stay again when we return to the Sacramento area!!
Stayed 4 nights in Apr 2024
Response from Jenn H Embassy Suites on 1 May 2024
Thank you so much for taking the time to share your feedback about your stay with us, Charity Elaine! It was our pleasure to have you. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated accommodations. Has a nice atmosphere. Great location, you can walk to Old Town Sacramento easily.
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 29 Apr 2024
Thank you for taking the time to share your experience regarding your stay with us, Alyssa! It was our pleasure to have you with us! We wish you safe travels and hope to see you again, soon!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations with view of river and walking distance to Old Sac. River Walk also a nice feature. Got to see the bridge open for a small cruise ship!
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 29 Apr 2024
Thank you, Roger, for taking the time to share your experience with us! It was our pleasure to have you with us and are so happy you enjoyed your stay! We wish you safe travels and hope to see you again soon!

10/10 Excellent

jacquelaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have a house being renovated, my daughter is living thru it, and there is no shower at the house. So staying here where it was so clean, took herself a long shower, and stretched out on the floor…..then slept like a log! Next time I come to Sacramento, if I need a hotel I am staying here.
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 28 Apr 2024
Thank you, Jacquelaine! We are so glad we could provide a comfortable, clean place for you and your daughter to get some much deserved rest! Good luck with your renovations! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Noemi

Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 15 May 2024
Thank you for taking the time to rate your stay with us, Noemi! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again soon!

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 14 May 2024
Thank you for taking the time to rate your stay with us, Lindsey! It was our pleasure to have you with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The omelet bar and continental breakfast was great. The happy hour was also very nice.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 22 Apr 2024
Thank you for taking the time to share your feedback regarding your stay with us, Jeremiah! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again in the near future!

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 21 Apr 2024
Thank you so much, Mark, for taking the time to rate your stay with us! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excellent

JOANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 22 Apr 2024
Thank you for taking the time to rate your stay with us, Joann! It was our pleasure to have you with us. We wish you safe travels and hope to have you with us again, soon!

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and friendly. The only down side is there are teens running in the halls screaming and playing. That has nothing to do with the hotel or their friendly staff.
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 21 Apr 2024
Thank you for taking the time to share your experience with us, Kayla! We strive to provide a welcoming and comfortable environment for all of our valued guests. I am so sorry if we fell short in your experience! We will definitely take your comments into consideration and improve any way we can. Safe travels and we hope to have the opportunity to have you with us again!

10/10 Excellent

Ashutosh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to state capitol. Would have preferred own parking
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 21 Apr 2024
Thank you for taking the time to rate your stay with us! We do understand parking options in a downtown area can be challenging for those who prefer self parking. We strive to provide the best service possible for our valued guests and their vehicles. We appreciate having the opportunity to have you with us and hope to see you again. Safe travels!

4/10 Poor

Jon

Needs help with check in I called the desk and no one answered
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 20 Apr 2024
I sincerely apologize we did not answer your call at the time you were attempting to reach us! Oftentimes we can get quite busy at the front desk with guests physically at the desk, precluding us from answering the phone in a timely manner. We are always happy to assist our guests as much as possible, whether via telephone or in person. I apologize for any delay in your assistance, I do hope we were able to provide you with the hospitality you deserve, in person. We appreciate your feedback and will take it into consideration. We wish you safe travels and hope to have the opportunity to have you with us again!

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing was the beds They were lumpy and uncomfortable Other than that, the hotel was perfect.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 21 Apr 2024
Lea, thank you so much for taking the time to share your feedback. We strive to provide a comfortable experience for all our valued guests, I sincerely apologize that we fell short in your experience! I am very glad the rest of what we had to offer did meet your expectations, though! We wish you safe travels and hope to have the opportunity to have you with us again, soon! We'll keep trying beds for you until we get one that is "just right"!

10/10 Excellent

Anthony

Liked: Cleanliness
Great place
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 15 Apr 2024
Thank you for taking the time to rate your stay with us, Anthony! It was our pleasure to have you with us and hope to have you with us again, soon! Safe travels!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 14 Apr 2024
Thank you for taking the time to rate your stay with us, Mary! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent base from which to explore Sacramento on foot. Suite was great for the three of us. Very polite and engaged staff. Morning complimentary breakfast was excellent with lots of choices. Happy hour a nice way to wind down in the afternoon. Only nit was blanket for pull out couch could have used a cleaning. Would definely go back at this price point.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 13 Apr 2024
Thank you so much for your kind words about your stay with us, Keith! It was truly our pleasure to have you with us! We strive to provide the utmost in hospitality for our valued guests and are proud our staff made such a great impression on you! Safe travels and we hope to see you again, soon!

10/10 Excellent

Victoria

Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 1 May 2024
Thank you for taking the time to rate your stay with us, Victoria! It was our pleasure to have you. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 9 Apr 2024
Thank you so much for taking the time to rate your stay with us, Sarah! It was our pleasure to have you with us and hope to see you again soon! Safe travels!

10/10 Excellent

Pei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another hotel for the books. This place was a great location to old sac as well as the capital. The kids enjoyed the indoor pool however in my opinion the pool water looked very dirty. The hotel staff were wonderful and very helpful. This was the only hotel out of 5 hotels we stayed at that officer complimentary drinks and snacks from 5:30-7. That was a big plus for us as we were traveling to different locations throughout California. They have the best customer service here. Will definitely come back. Even thought I gave 5 stars only downfall is parking is across the hotel. Or you can valet for 36 dollars.
Response from Jenn H Embassy Suites on 9 Apr 2024
Thank you, Pei, for taking the time to share your feedback regarding your stay with us! We are so happy you enjoyed our hotel and our staff!! It was our pleasure to have you with us and we hope to have you back with us again, soon! We will definitely take your comments into consideration, as well! Safe travels!