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Reviews of Novotel Paris Saclay

4 out of 5
Novotel Paris Saclay
Rue Charles Thomassin, Saclay, Essonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 485 reviews" "
Rating 8 - Good. 201 out of 485 reviews" "
Rating 6 - Okay. 53 out of 485 reviews" "
Rating 4 - Poor. 11 out of 485 reviews" "
Rating 2 - Terrible. 3 out of 485 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Omer

Stayed 1 night in Jan 2024

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing for families. There is a swimming pool, mini golf, football, petanque and a small climbing frame outside. Inside there are lots of wooden table top games to play as well as table football - all free. My girls (9 & 11) absolutely loved it. It was an overnight stop for us but we spent the afternoon at the hotel and had a brilliant time. The restaurant was also great. I would highly recommend staying here.
Stayed 1 night in Jul 2023

10/10 Excellent

D

Stayed 1 night in Jul 2023

6/10 Okay

Nihad

6/10 Okay

Cem

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dust on walls
Overall it was a good stay but our room was not clean. There was too much dust on walls. I do not get it how they could not see that much dust :(
Stayed 3 nights in Aug 2022

8/10 Good

Ivor

Business traveller
Liked: Amenities, property conditions & facilities
It would be great if there were some electric charging points for cars as well.
Stayed 2 nights in Jun 2022

10/10 Excellent

Adrienne, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Games for kids to play and room to run around.
Stayed 3 nights in May 2022

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night business stay
4 nights stay here was comfortable and pleasant. Staff are friendly and helpful. Limited menu at the restaurant but the food was good. WiFi is now and the room itself was comfortable and tidy.
Stayed 4 nights in Dec 2021

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreamly good hotel
It is a very good hotel with experianced staff. We stayed during COVID and had a good meal in our room . We pre-paid for the breakfast which was extreamly good
Stayed 1 night in May 2021

6/10 Okay

Claire

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
OK stay
Pleasant hotel and staff with good breakfast - I just didn't get on at all with the memory foam mattress.... Luckily my room had a sofa by the window, I ended up sleeping on it!
Stayed 1 night in Feb 2020

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good sleep and good service .
Stayed 1 night in Dec 2019

10/10 Excellent

Fasahat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay at Novotel!
We are a family with two kids, we stayed in the family rooom at the hotel for two nights. The room, although not very huge, was extremely clean and modern. Provided with a very comfortable king size bed and a sofa bed which was converted into two single beds. There was a large screen smart TV, a small fridge and other accessories to make tea or coffee. Toilet and the bathroom were exceptionally clean and modern. The main attraction for kids was the XBOX, football table and toys in the lobby area which was a big comfort for families. We could easily let our kids play there since they were right in front of the main hotel reception. There is also a pool, a bbq area and a table tennis outdoor, which we couldn’t use because we were there at the new year hence very cold. But in the summer the hotel will be a great place for a picnic without going out anywhere. In terms of location, the hotel is a bit outside the main Paris city, it is easily around 30-40 minutes drive from the city Centre. If you are driving then it is absolutely not a problem. There is also a RER station around 10-15 minutes drive away, where you can park your car (paid parking) and take the train to Paris. The station has line B & C there which connect you to the main city. We didn’t use then because of the ongoing train strike, train service was extremely limited. We drove to Paris without any problems, although you have to be patient with the busy traffic and busy parking spaces. Overall a fantastic stay!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean rooms, free secure parking. The mattress was great quality so had a really good night sleep. The only down thing is the restaurant has very limited choice on their menu so had to go out for a meal.
Stayed 1 night in Jul 2019

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant enough
Not the most exciting of locations, but we were there for a reason. Place eas pleasant enough. Lovely grounds & the pool was also useful. Shame there were no cushions on the sun lounges, made them extremely uncomfortable. Fiid was also ok. You would only stay here if you need to be in the area i suppose, as quite industrial.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

2/10 Terrible

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No service
Arrived at the hotel late in the evening, my Uber dropped me on the street because the gate was closed. I buzzed the desk manager could not locate my reservation, would not permit to enter. It took about 10 minuets before he allowed me access to the hotel lobby. The system was updating, taking approximately another 45 minuets. No apologies, no key to my room, he escorted me. I requested the lift, he insisted the stairs were better. I had a 50 pound bag, a backpack, and another shopping bag. No offer to assist, he just walked up ahead of me with no interest of service. At the room he apologized, after I requested a late checkout, he said he would tell the day desk manager to offer breakfast free. None of his words were true! Coming down at 11:30 am, I was informed checkout was 11:00, I requested a later checkout which was granted. No free meal. When I explained the occurrence, all I received was the desk manager shrugging her shoulders and I’m sorry!
Stayed 1 night in Sep 2018

10/10 Excellent

John michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Novotel experience
Service brilliant well looked after ... food was good ... passing through stayed one night ... a good Novotel experience
Stayed 1 night in Aug 2018

6/10 Okay

Nick, derby uk

Liked: Cleanliness, staff & service, room comfort
Saclay Paris stay 5 nights
Hotel was nice in a small village near Paris and Versailles. Took 45mins to get to Disneyland. Room was comfy and the outdoor area had stuff to do for the kids. There were a few flies around in the restaurant area. But nowhere else in the hotel.
Stayed 5 nights in Aug 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are a family from New York State. this was our best hotel experience ever. Staff was wonderful. We had a great dinner here too. Can't say enough how terrific this place was. We zipped into and out of Paris with no problems. Thankyou!
Stayed 2 nights in Aug 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris stop off
We stayed for two nights to explore Paris. The gentleman on reception, I think his name was Antione, helped us find train times for going into Paris and which stations we would need to get on and off for the various attractions we wanted to visit. The facilities for children were excellent, lots to keep them busy such as table tennis, tennis courts, mini golf, table football, boules and of course the swimming pool. The rooms were very clean and shower was great. The hotel is situated out of the way so if you want the facilities to walk to this is not the hotel for you but for a base to Paris it’s great. It took us approx 15 mins to drive to the train station then another 15 to get to the Eiffel Tower. Fares on the metro are very cheap so no point in driving car into the city and paying parking charges. We spent a whole day in Paris and the car parking at the train station was only €13 so a bargain.
Stayed 2 nights in Aug 2018

8/10 Good

Andy, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Nice hotel, the staff are very helpful and can not do enough for you. I would stay here again, perfect for kids as they have free gifts for them and a bespoke large play room.
Stayed 1 night in Aug 2018

8/10 Good

Ramy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Abi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice newly updated room
The room had updated bathroom, shower, tiling compared to the other Novotel I stayed at. It was very crisp and clean. The children toys provided by receptionist was nice.
Stayed 1 night in Aug 2018

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Reccomend for Business or pleasure
We stayed here for 2 nights on business, rooms and hotel facilities very good. Great location just outside Paris with free parking and breakfast, would certainly stay again.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodation, with good breakfast selection and a lovely garden with swimming pool and games (ping pong, mini golf, ect.) available to guests. Kind reception. The surrounding area is nothing to call home about, but access to Paris and surrounding suburbs is convenient.
Stayed 3 nights in Jun 2018
Response from Coline Buccio - Assistante chef de réception on 21 Jul 2018
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Paris Saclay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

EMILE

Nice place
Our stay was ok but the room very small for a couple and two children's;
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with wonderful reception staff
Stayed 1 night in Jun 2018
Response from Coline Buccio - Assistante chef de réception on 21 Jul 2018
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Paris Saclay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad experience with the receptionniste
The room are good even if I’m not a huge fan of the feeling of the mattress. Foam aspect. Bad experience one day as they disactivate my room key to make come to the reception to ask me to pay the room service I had the nights before, they ask me to pay immediately. I was staying for 4 more days… they treat you like you are a thief or something.
Response from Coline Buccio - Front Office assistant manager on 3 Jun 2018
Dear gabriel, Thank you for taking the time to tell us about your experience at the Novotel Paris Saclay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we take care of our customers as much as possible. We follow the guidelines of our hotel which ensures that a certain credit threshold does not remain without payment. We again apologize for this inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay and convenient for Paris.Very friendly and helpful staff. Do check your emailed invoice if you do quick check out.
Stayed 1 night in Apr 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful and pleasant staff, a generous breakfast and activities for the children made this a surprisingly enjoyable overnight stay.
Stayed 1 night in Aug 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
Chose this hotel for it's proximity to Versailles and it proved to be an ideal base for this, our family room was typical of the Novotel Hotels but had fresher and more contemporary décor than other Novotel's we have stayed at and the amenity's were excellent with a good sized swimming pool that the kids loved plus various other outdoor activities, (Table Tennis, mini golf, etc.). The kids commented that the beds provided for the family room were more comfortable than in other hotels as they weren't the typical fold out extra beds usually added to make up the numbers. What really stood out during our visit though was the friendly and helpful staff, from the great service provided by the reception staff through to friendly greetings from staff we encountered in the corridor we were made to feel welcome and nothing was too much trouble. Will definitely be looking to stay here again when next in the area.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant overnight stop
We used this as an overnight stop on the journey up from the south coast. Convenient location for the motorway. Peaceful location and good quality rooms.
Stayed 1 night in Jul 2017

6/10 Okay

Philip

Liked: Cleanliness, staff & service, room comfort
Call before confirmation
I booked this hotel specifically because it had a gym and a swimming pool. It was 25km away from where I was working so I had options! I was disgusted to see the pool being renovated when I arrived. During a workout in the gym the power failed..... Out side of that it was OK but I wouldn't be rushing back based on the pool and gym experience.
Stayed 2 nights in Jun 2017

10/10 Excellent

Ray, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Paris and Versailles
We (two adults and two small children - and our small dog) stayed here for three nights. We used the hotel as a base for our trips to Paris, Versailles and surrounding areas using both our own transport and the railway. Staff are very friendly and attentive both on reception and in the restaurant. The breakfast buffet is one of the best I have seen in a hotel chain in France and in fact tops most buffets I've been to in this price class. A wide range of breakfast foods well presented and of good quality. Rooms are clean and tidy and were kept that way during our stay.
Response from Front Office Manager on 14 Jan 2016
Dear Sir and Madam, Thank you very much for your comments, we really appreciate. Best regards,

10/10 Excellent

Suzey, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We had an overnight stay here on our journey to the South of France and on our return. As a family of 5 we stayed in two connecting rooms. Fantastic hotel, staff very friendly and helpful. Children loved the pool on our return journey when weather was very hot. Great location, nice and quiet but only a short drive to motorways. Huge choice at breakfast for everyone. Rooms clean and spacious even with sofa bed in use. Would highly recommend this hotel for an overnight stay or longer. Will definitely be booking again for next year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
1 night stay & everything was dealt with easily. Staff very polite. Lovely area & great for little ones to run around outside after being in car for a long time! Restaurant food was very good with excellent breakfast.

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Breakfast was great. Staff was friendly.
Response from Novotel Saclay on 21 Aug 2015
Dear guest, It is a pleasure to see your comments, thank you very much for that ! Sincerely,

10/10 Excellent

adrian, rochester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
novotel saclay
Great stay with the kids on route to south of france...very children freindly and they eat free at a great breakfast buffet.. very helpful staff. would reccomend highly.
Response from Novotel Saclay on 24 Oct 2015
Dear Sir, We thank you very much for your comments regarding our staff and services. It is always a pleasure for us to welcome family during summer holidays. We hope to welcome you again at Novotel Saclay ! Sincerely,

10/10 Excellent

Christine, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stopover
Stayed 2 nights en route to ferry at Zeebrugge and in order to visit Versailles. Found the hotel convenient for journey and excellent in every respect. Very friendly staff. Would recommend it.
Response from Novotel Saclay on 24 Oct 2015
Dear Madam, Thank you to take time to comment your stay at Novotel Saclay. We have shared your positive feed back to our staff to encourage them. Thank you again ! Sincerely,

10/10 Excellent

Subrahmanya V, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay there again
Nice and comfortable

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My choice every time for West Paris Area
A colleague and I booked 2 rooms for a local business meeting. The location of this hotel, on the edge to the charming village of saclay with it's bars and restaurants. A good, efficient hotel, good restaurant and bar. outside pool and a really pleasant feel. Though close to major roads, we had a pleasant, calm and quiet walk around.

8/10 Good

Brian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel for a business trip. Nice touch with the bluetooth speaker in the room. Happily played music from my phone on it! Food is pretty decent too and the staff are helpful.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SZABOLCS

Liked: Cleanliness, staff & service, room comfort