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Reviews of Best Western Inn

2.5 out of 5
Best Western Inn
2326 N Arkansas Avenue, Russellville, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 139 out of 369 reviews" "
Rating 8 - Good. 128 out of 369 reviews" "
Rating 6 - Okay. 55 out of 369 reviews" "
Rating 4 - Poor. 23 out of 369 reviews" "
Rating 2 - Terrible. 24 out of 369 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff - easy to get to from I40
Stayed 1 night in Feb 2024

10/10 Excellent

Madisyn

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

James

Liked: Property conditions & facilities
Gyuu
Stayed 1 night in Dec 2023

8/10 Good

Shiloh

Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately your bed was uncomfortable. The springs were broke. Everything else was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Tjwana

Travelled with family
Would recommend to friends and family.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Staff & service
The man at the front desk was remarkably kind. There were restaurants within walking distance. On the night of our stay, there were other guests sitting on lawn chairs outside their rooms visiting.
Stayed 1 night in Sep 2023

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was caring and professional The breakfast was outstanding We enjoyed our stay. Thank you
Stayed 2 nights in Aug 2023

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sufficient Hotel
The front desk staff was very helpful and friendly. Out stay was last minute and they were accommodating and provided a quick check-in. The water did take a while to get hot but otherwise was a great stay.
Stayed 1 night in Aug 2023

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness, staff & service
Non smoking rooms smelled like smoke. Breakfast potatoes and eggs are nothing like in the pics. Staff was very friendly. Tvs were huge. Beds were comfortable.
Stayed 1 night in Jul 2023

4/10 Poor

Lora

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On advertisement of the property there were photos of a outdoor pool. When we arrived the pool had a cover preventing us to swim. Our stay was in July. If I knew a head of time the pool was closed I wouldn't have stayed there. It is very outdated. No elevators, room was on the second floor so we had heavy luggage to drag up. The room had dust along the floor boards where there was a lack of vacuuming. The positive about this location was the suite was a large room with two huge TVs.
Stayed 1 night in Jul 2023
Response from Neal on 19 Jul 2023
Dear Lora,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neal PatelGeneral ManagerBest Western Inn

2/10 Terrible

Regina

Travelled with family
Disliked: Cleanliness
Dirty bathroom floor need to clean the crap between floor and trim , paint on walls looked like it was painted over dirty walls , ceiling was popping up in bathroom and the room stunk with whatever you were using threw the air conditioner! I’d like a refund!
Stayed 1 night in Jul 2023
Response from Neal Patel on 10 Jul 2023
Dear Regina,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 Excellent

Lloyd

Stayed 1 night in Jul 2023

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a bit dated but is well maintained and a great value. It’s clean, the bed was comfortable, it’s quiet and the hotel staff were amazingly friendly and welcoming. I was on a last minute business trip and plan to stay here again in the future.
Stayed 1 night in Jun 2023

6/10 Okay

Janice

To check in after hours you have to stand outside. I hate those types! There's no parking in the front, only on the sides of the building. A little sketchy. Not a 3 star hotel, but tolerable.
Stayed 1 night in May 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly during my stay and my room was clean and nicer than expected. Overall I had a good experience and will stay here again the next time I am in town.
Stayed 1 night in May 2023

10/10 Excellent

Jeanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to other places
Stayed 2 nights in May 2023

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service
The woman who checked us in was quite competent and nice looking, however, her nose ring was off-putting, a major detractor. There was a 2" crack under the door, we blocked it off with some of our belongings. The bathroom door was a pocket door, had never seen that in a hotel, but it was nice. The room was clean, except around the edges, but it was not bothersome. The room was quiet and comfortable.
Stayed 1 night in May 2023

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in May 2023

4/10 Poor

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Average not anything special. Bothersome maids. Locked me out of my room. Microwave did not work. Y’all refuse to give a receipt. WTH
Stayed 2 nights in May 2023
Response from Bianca on 24 May 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Gary

Stayed 2 nights in May 2023

10/10 Excellent

Micheal

Stayed 1 night in May 2023

10/10 Excellent

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to fueling and the restaurants are tremendously popular.
Stayed 1 night in May 2023

8/10 Good

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very polite and knowledgeable about the city. The room was very clean.
Stayed 2 nights in Apr 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs updating. Ok for overnight.
Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
I love staying at the best western in Russellville
Stayed 2 nights in Mar 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff were pretty friendly
Stayed 1 night in Mar 2023

8/10 Good

Laura

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent
Stayed 1 night in Mar 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Molly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The chair in the room was in terrible condition - we were afraid to sit on it.
Stayed 1 night in Mar 2023
Response from Neal Patel on 8 Mar 2023
Dear Molly, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 Excellent

Debbie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Bobby

Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff lady was super friendly and offered to sign me up for rewards! I will definitely be staying again when I’m around the area!
Stayed 1 night in Feb 2023

10/10 Excellent

Debbie

Stayed 1 night in Feb 2023

8/10 Good

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
THE MANAGER'S CUSTOMER SERVICE IS POOR AT BEST. I LEFT SEVERAL MESSAGES FOR HIM TO CALL ME REGARDING THE STAFF AND NO KLEENEX FOR SEVERAL DAYS. I NEVER GOT A PHONE CALL.
Stayed 4 nights in Jan 2023

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast, good rates
Stayed 2 nights in Jan 2023
Response from Neal Patel on 4 Feb 2023
Dear Randy,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Neal Patel on 4 Feb 2023
Dear Joey,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 Good

Dustin

Stayed 1 night in Jan 2023
Response from Neal Patel on 4 Feb 2023
Dear Dustin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

6/10 Okay

Carmen

Travelled with partner
Disliked: Property conditions & facilities
Asked fron desk to send someone to fix tub. They never did.
Stayed 1 night in Jan 2023
Response from Neal Patel on 4 Feb 2023
Dear Carmen,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability and friendly
Stayed 1 night in Jan 2023
Response from Neal Patel on 20 Jan 2023
Dear Carmen,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 Good

Sam

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice One-Night Stay
The rooms were nice, clean and pretty well appointed. It had a fridge, microwave nice new 65" (?) TV, comfortable beds, etc. It was an easy check-in process and the staff at check-in was nice and helpful. The ONLY real problem that we had was around 9:30am the cleaning lady knocked on the door and IMMEDIATELY unlocked and walked into the room. I guess we should have had the 'bar' on the door, but I had opened the door when I got up to check the temperature outside. She should have knocked, waited, and announced who she was a couple of times before just walking in the room. That was the only negative experience we had.
Stayed 1 night in Oct 2022
Response from Neal Patel on 2 Nov 2022
Dear Floyd Johnson,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

salman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Oct 2022
Response from Neal Patel on 25 Oct 2022
Dear salman,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn