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Reviews of Hellaby Hall Hotel, BW Signature Collection

4 out of 5
Hellaby Hall Hotel, BW Signature Collection
Old Hellaby Lane, Hellaby, Rotherham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 526 reviews" "
Rating 8 - Good. 184 out of 526 reviews" "
Rating 6 - Okay. 64 out of 526 reviews" "
Rating 4 - Poor. 33 out of 526 reviews" "
Rating 2 - Terrible. 20 out of 526 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, have been there a couple of times!
Stayed 2 nights in Mar 2024

8/10 Good

Marc

Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine Dinner & stop over
Stop over on way to our family in Northumberland accommodation a nice spacious room with a good breakfast. The Valentines Dinner was tastily presented & the staff friendly & helpful
Stayed 1 night in Feb 2024

8/10 Good

Jeannette

Friendly receptionist when checking in. Felt rushed to be out of room each morning by house keeping, not friendly at all. Room not hoovered, no loo roll or hand soap replaced. On the last morning we put do not disturb sign on the door it was taken off and pushed under the door. A lovely place to stay central to getting places.
Stayed 5 nights in Feb 2024

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The old part of the hotel is a little tired but the staff were v friendly, the pool was great, it was pleasantly quiet, the beds were v comfy and it was easy to find.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Ashley

Liked: Room comfort
Disliked: Cleanliness
Give it a miss
Tired hotel, spa area okay but again rather tired. Staff okay. Previous guest’s poo and skid marks in our toilet on arrival which is pretty poor.
Stayed 1 night in Jan 2024

10/10 Excellent

tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and would return
Had a lovely stay, large pool, good breakfast and very friendly helpful service
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Had a great stay. Big clean family room, great buffet breakfast and a really good sized pool. Staff were all really helpful and friendly. Wouldn stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Comfortable stay. Room clean and tidy. Desk staff were lovely. Breakfast at 9 am was a let down, sausages were awful, bacon hard, cheese hard and the eggs had been out way too long sadly. Fretwell spa was lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Loved our short stay.
Stayed 1 night in Dec 2023

8/10 Good

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet location
free parking friendly welcome at reception nice clean room clean and tidy breakfast was good swimming pool water was cold and same for the spa water was cold not hot Maintantance is required.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with excellent spa facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, comfy bed and solid floor and walls meaning no noise contamination from neighbouring rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masquerade Ball
Room lovely and clean, bed comfortable and food provided (at Ball) delicious. Staff all pleasant and approachable.
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Quite a disappointing Hotel
What a confusing hotel to navigate around. You start off in the car park and no obvious “Hotel Reception this way” signs. When you get into the hotel, the direction signs there are even more confusing. Arrows everywhere, indicating rooms on different levels when you have no idea what level you are actually on to start with. I think reception is on Level 2! The rooms themselves were a bit dated but generally ok, clean and had a comfortable bed. It does annoy me when there aren’t any plug sockets or USB chargers next to the bed to charge devices. Eating wise, there is the option of a Restaurant or a Bar with a Bar menu. Unfortunately, the bar only had low comfortable chairs and low tables. If you order Bar Food you end up perched on the edge of your seat leaning over the low table to eat. When the food came out, the staff seemed to wonder around with it, hunting for the person who ordered it, despite them asking where we were sitting when we ordered. After our dinner had passed a few times, I had to flag them down and they just placed the food on the table and left. No “Can I get you any sauces”, also no cutlery. After a few minutes when it was obvious that they weren’t actually going to bring us any, we had to go up to the bar and ask for some. When that came, they gave us cutlery and explained they only had one napkin and he would bring us another. That didn’t happen. If that wasn’t bad enough, when our dessert arrived, we again had to go and ask for a spoon.
Stayed 1 night in Nov 2023

8/10 Good

Robina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, would defintiely go back.
Stayed here 13/14th October and was very impressed. The room (18) was lovely and clean, the bed comfortable, and the shower really was excellent. The facilities were also superb, the swimming pool was a nice temperature, the sauna was 80+ degrees. Sadly the steam room was out of action due to waiting for a part.
Stayed 2 nights in Oct 2023

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East penines assembly hall
It was very good. Did not have meals as they were expensive. Comfortable bed and very clean. Would have better with shower only room.
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Room comfort
Nice hotel, unfortunately check-in was very slow and the location is not great
Stayed 1 night in Oct 2023

10/10 Excellent

J

Stayed 1 night in Sep 2023

4/10 Poor

Pete

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor New Restaurant Policy
I thought everything was going great, great check in, fantastic pool. Nice Staff. Decided to eat in, and bonus, I was allowed to eat from either the bar menu or Restaurant menu. I’ve stayed many times I fancied just steak and chips. This is when the NEW POLICY was announced. If I wanted to pick from Restaurant menu I am forced to chose 2 items. Starter main, Main Dessert. I wasn’t that hungry and the starters choice was poor anyways. I’m Diabetic so rarely eat dessert. There was no movement on this new policy. I didn’t drink the Pint of Tetley’s I’d waited 10 minutes for and took my business elsewhere. I don’t understand how this new policy benefits a mostly empty Restaurant. Surly it would have been better to serve me the Merlot, Steak and Chips and Peppercorn sauce. Surely the £40 was better in your till than with another Business on principle.
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to the Hellaby room which was lovely. All staff were nice and attentive. Good location for what we wanted to do and certainly would stay there again
Stayed 2 nights in Sep 2023

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
A very warm welcome on arrival,great weekend away with my wife,nice breakfast,clean hotel and couldn’t get enough of the pool and sauna
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service
Excellent service, spa staff very helpful. Good breakfast, had a room upgrade due to wedding anniversary. Bed not the most comfortable and room decor in need of a refresh.
Stayed 1 night in Sep 2023

4/10 Poor

michael

Stayed 1 night in Sep 2023

2/10 Terrible

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Pete

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Savannah

Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The staff were so friendly that they actually made it the perfect stay.
Stayed 1 night in Aug 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, lovely leisure facilities with gym and big pool. The reception staff were lovely, but the restaurant staff were busy talking to each other and quite happy to ignore anyone entering the restaurant. Even walking up to them they continued to chat, so I turned around and left.
Stayed 1 night in Aug 2023

8/10 Good

Joan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice relaxing stay
The staff at the hotel were really friendly and went above and beyond to accommodate us even though they had a big wedding on. Thank you to the lovely ladies at reception!
Stayed 1 night in Aug 2023

10/10 Excellent

HANNAH

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Adam

Stayed 1 night in Aug 2023

6/10 Okay

Chris

Stayed 1 night in Jul 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, noisy rooms
Fantastic hotel with spa and great grounds BUT beware we found we heard the whole conversation of the people next door in our room. They seemed not to be talking too loudly but it was very clear. We also found the dinner menu great for a special occasion but when you are traveling and want something more basic a little lacking. Overall a lovely place to stay as long as you don't have noisy neighbours
Stayed 1 night in Jul 2023

8/10 Good

Rob

Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overnight stay. Slept really well and appreciated 11am check out. Breakfast fabulous. Love love loved the pedicure and facial treatments.
Stayed 1 night in Jul 2023

6/10 Okay

Bjørn

Stayed 2 nights in Jul 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are very basic and a very noisy hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

steve

Stayed 1 night in Jul 2023

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent car parking. Relaxing reception area. Superb breakfast options. Quiet room environment.
Stayed 1 night in Jul 2023