Room, 1 King Bed

Reviews of OYO Hotel Rosenberg TX I-69

2.5 out of 5
OYO Hotel Rosenberg TX I-69
28382 Southwest Fwy, Rosenberg, TX

Reviews

5.6
Rating 10 - Excellent. 58 out of 241 reviews" "
Rating 8 - Good. 35 out of 241 reviews" "
Rating 6 - Okay. 29 out of 241 reviews" "
Rating 4 - Poor. 35 out of 241 reviews" "
Rating 2 - Terrible. 84 out of 241 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth, Corinth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was gross. Furniture broken, etc. I’ve never stayed in a more disgusting place.
Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Amenities
The door appeared to have been kicked in. The latch to the door would not lock. The room smelled of cigarettes
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Very old property. Second floor has chipped concrete we On balcony leading to room
Stayed 1 night in Apr 2024

4/10 Poor

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Latasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Joseph

Great prices
Stayed 6 nights in Feb 2024

2/10 Terrible

Leonardo

Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, amenities
Its good but the neighbors are noisy as hell
Stayed 9 nights in Jan 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing security
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front desk made us wait a hour before check in because she was busy with a guy🙄 my kids were tired n sleepy! I would have left but has already paid online n wasn’t gunna get a refund
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Infested
The staff was friendly but the rooms are disgusting. Me and my husband ended up leaving early after waking up and finding a party of roaches on the restroom counter. After a long day at work the last thing I should have to worry about is roaches in a room I paid for :(
Stayed 1 night in Dec 2023

4/10 Poor

Domingo

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Jadelyn

Stayed 1 night in Oct 2023
Response from Barbara on 9 Dec 2023
Sorry for the unpleasant experience you had with us. Jadelyn! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

6/10 Okay

Victor

Business traveller, Travelled with partner
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023

10/10 Excellent

LaToya

Liked: Cleanliness
The toilet
Stayed 1 night in Oct 2023

2/10 Terrible

RMard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, ants at the door
Stayed 4 nights in Oct 2023

2/10 Terrible

Lekisha

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Lekisha! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front clerk was very nice and accommodating to giving me a new room . But the property itself is filthy. Holes in walls, doors, curtains . Stains everywhere on walls and doors.look like mold and even remnants of roaches . It is literally the worst hotel I have ever stayed at . The Worst!! And I’ve stayed at many low cost hotels. Do not recommend and will not ever go back
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Philip! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Thanks for your kind and lovely words, Arturo! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Eva

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Hi, William! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the amount of money I think is ok
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Hi, James! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice people!
Clean rooms, nice people, great price! This hotel is not new but it is clean and no crackheads hangings outside all night like some of this company's locations!! This is the only OYO I will ever stay at in houterr R
Stayed 1 night in Aug 2023

6/10 Okay

Stacy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is pretty run down! We had to wait 20 minutes for someone to check us in. Room was clean but needs some updating.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Stacy! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

4/10 Poor

Antonio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Switched hotels the next day. Sheets were stained. Room was smelly
Stayed 1 night in Jul 2023
Response from Dewi on 11 Sept 2023
Never meant to disappoint you, Antonio! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Barbara on 30 Jun 2023
Hi, Kaleb! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

2/10 Terrible

Aaron

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The appearance of the hotel was not to standard, the photos online didn’t look like the hotel now,I did not even go In, I left and went to another hotel
Stayed 1 night in Jun 2023
Response from Barbara on 21 Jun 2023
Hi, Aaron! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty smelly not what expected and in pictures!!
Hotel was old and smelly doors were filthy and did not have a lock inside counter person said units we stayed in were recently remodeled but no evidence of that
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, Patricia! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Dawn

Disliked: Cleanliness, property conditions & facilities
I lasted about twenty minutes after check in because I was truly scared. I've stayed in sketchy places before but never felt fear like I did here. Junk/non running cars in parking lot, my room door locked me out 3 times, I had to have staff open for me because you had to body slam it to get it to open and I'm a tiny person. While walking down to find door help, several other room doors were open and literally looked like crime scenes. Neighbor/Occupants peeking and knocking on my window, cat calling. I sat in my car, literally shaking, debating what I could ask for to make it better and there truly was nothing the staff could have offered to help me feel comfortable. So I turned in my key. The staff were not friendly but not rude either. I do believe they understood my fear. I definitely do not find fault with those working that day.
Stayed 1 night in May 2023
Response from Ammy on 24 May 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

George

Stayed 1 night in Mar 2023
Response from Eva on 6 Apr 2023
Hi, George! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

2/10 Terrible

Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t cleaned, roaches, and smelled like smoke. I walked in and out and went to get a refund, denied. Horrible service.
Stayed 2 nights in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Taylor! We are extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can not compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Eva

6/10 Okay

Tesfaye

Liked: Cleanliness, amenities, property conditions & facilities
I like the cleanness of the room and it is quiet area but you can't check in as soon as you come. It is time bounded.
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Thank you for your valuable feedback, Tesfaye! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Eva

6/10 Okay

Antonio

Stayed 1 night in Feb 2023
Response from Dewi on 20 Feb 2023
Hi, Antonio! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi

4/10 Poor

Gregory

Stayed 1 night in Feb 2023
Response from Eva on 7 Feb 2023
Hi, Gregory! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Wanda, Conroe

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was the dirtiest place I’ve booked on Expedia. It had roaches climbing the walls and the air conditioner had stuff growing in it. The property had old mattresses thrown about and broken down vehicles parked next to the building.the walkway had broken tile and was difficult for my mother to walk on. I can’t imagine Expedia would have this place on its booking site. When I complained to staff all she said was “I’ve never been back there, I’ll check on it”.No compensation offered. Totally disgusting!
Response from Eva on 7 Feb 2023
Something like this should not have happened, Wanda! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Eva

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place No room service Couldn’t get towels Non smoking room smelled like smoke Floor was dirty and sticky Bed was uncomfortable
Stayed 2 nights in Jan 2023
Response from Ammy on 18 Jan 2023
Hi, John! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 Poor

Linda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedding
Bedding should have been thrown away. Stains and burn holes in bedding of a non smoking room. Missing tv in extra room
Stained
TV missing
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Linda! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room did not look like it was shown online. I didn’t feel comfortable staying there with no curtain on the windows.
Stayed 4 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

6/10 Okay

Cheryl

Stayed 1 night in Dec 2022

6/10 Okay

Lore

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Didnt like the state of the room it smelled heavily of smoke, there were stains on the comforter and sheet, bathroom door handle is hanging by a thread, and toilet paper holder was broken off
Stayed 1 night in Dec 2022
Response from Ava on 9 Dec 2022
Hi, Lore! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Travis! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Victor

Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Hi, Victor! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell not clean
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Hi, Martin! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. I dont know whats happening on the bottom floor in the back hotel rooms, but it was disgusting. People living in this hotel have their trash spread out everywhere in courtyard area in the back, broken down cars, broken grills, torn up couches, rusty metal everywhere. DO NOT STAY HERE. its a health hazard and it’s dangerous.
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly reception. Major repairs needed to room.
Stayed 1 night in Sep 2022
Response from Jane on 6 Sept 2022
Sorry for the hassle you faced, Linda! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 Good

Shanna

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Needs to be kept up better. Needs a lot of updates
Stayed 1 night in Aug 2022
Response from Arthur on 1 Sept 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 Terrible

Rosy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash. Don’t book here. The pictures are not accurate. The place had a lot of trash. We still had to pay and find a different place to stay in
Stayed 1 night in Aug 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

4/10 Poor

Caitlyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, Caitlyn! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.