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Reviews of Urban Garden Hotel

3 out of 5
Urban Garden Hotel
via di Rebibbia, 18/34, Rome

Reviews

7.6

Good

Rating 10 - Excellent. 83 out of 286 reviews" "
Rating 8 - Good. 106 out of 286 reviews" "
Rating 6 - Okay. 61 out of 286 reviews" "
Rating 4 - Poor. 18 out of 286 reviews" "
Rating 2 - Terrible. 18 out of 286 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Anjali

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Generally this is a nice little hotel, prefect location close to the metro that goes straight to the colosseum, also inly about 20 mins from ciampino airport. We actually found the location great. Some odd things, there is no kettle in the room, so no tea or coffe making facilities, we took our own coffee sachets and luckily we were able to get hot water from them bar. The rooms are pleasant but very basic, no wardrobe, draws etc and there is a small window within the door, so they do get really stuffy, no private balcony or much natural light in rooms. Staff are lovely, apart from the night receptionist our last night, he was just ignorant. You will be charged city tax of 6 euro pp per night on departure, we didnt know this so be prepared. Do not get a private taxi to/from hotel. We got charged 15 mins wait time by our taxi the day we left even though we got in it on time, apparently as standard they arrive 15 miutes early which our hotel didnt tell us so it was already 23 euros before we even left!.
Stayed 3 nights in Oct 2023

2/10 Terrible

bhavesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
sad to say wouldn't book here again 😒😒
my room option (Comfort Double Room) positive: hotel is near the station is 10min walk with your luggage friendly staff. cleanliness of the room bathroom is clean enough, it has a safe, big enough for two people ONLY. negatives: area of the hotel is dirty and during late evening is unsafe. room (Comfort Double Room) does not have window uses builtin window part of the door to say it's a window, the walls are paper thin you hear all the farts of other guests next to you like surround system, IF YOU NON SMOKER this will be your hell, as other guests can smoke right outside your window-door till late in the evening there's not much around the area.... I WOULD suggest book hotel closer to Rome central if you are staying longer than 2 days.
Stayed 4 nights in Sep 2023

6/10 Okay

Michael

Stayed 3 nights in Sep 2023

2/10 Terrible

adriana

Disliked: Cleanliness, amenities, property conditions & facilities
WiFi didn’t work Room didn’t look like pictures No elevator Had to ask for towels Shower door was broken and claustrophobic once inside bc it was so small Tv didn’t work Two twin beds were pushed together to create a “king” and you’d slide between mattresses Rooftop was not as featured on pictures
Stayed 4 nights in Sep 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were lovely and friendly.. Was perfect for what we wanted....to be near the Ryder cup. Only thing would be if they had English subtitles on the TV... couldn't manage to find it asked some other guest's they couldn't either...didn't ask staff as wasn't much of an issue.. would also say maybe check the air con as smelled a bit damp other than that it was lovely..nice to see a resident cat too..
Stayed 2 nights in Sep 2023

8/10 Good

Zohra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient to the nearby Rebibbia Metro station. You can take the train and bus all over the city, which is the most cost-effective option. It is maybe 2 blocks away which can be trying for an elderly or disabled person. It's not the prettiest area in the city, but I felt safe while I was there and that's the most important factor. The hotel building itself is old, but well-maintained and cute. The staff is very nice and helpful. The breakfast is delicious and the wifi is good, but those are really the only amenities worth anything here. It's a good place to rest your head at the end of the night.
Stayed 7 nights in Aug 2023

4/10 Poor

Ramin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
Stayed 1 night in Aug 2023

8/10 Good

Emily

Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice!
The Urban Garden Hotel is an absolute gem in Rome. As a hotel with a great rate, it was pleasantly very clean, has an available full breakfast, and the staff were helpful and kind. Our room was extremely comfortable and spacious. There is an outdoor garden and patio space to enjoy conversation throughout the day, you can arrive anytime as the front desk is always open, and they have a small bar service as well. This hotel is worth staying at if you are willing to take the metro from Roma Termini to Rebibbia (about 25 min.).
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great affordable place in Rome
Hotel is right by the metro station and was very convenient. The staff went above and beyond and truly made our stay. The only thing to note is the wifi is not strong in the rooms, but it’s great in the lobby. Would definitely recommend!
Stayed 7 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

katya

Liked: Cleanliness, staff & service
The only issue is the elevator is too small like super small
Stayed 5 nights in Jul 2023
Response from Reception on 25 Jul 2023
Dear Katya,thank you for your review.We kindly remember that we do not have elevator.Regards

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Very friendly and helpful staff, good breakfast buffet, clean and tidy rooms that are accurate to the photos. The hotel is a gem in a not great area. Metro is within walking distance to the hotel. A sewage smell from the bathroom.
Stayed 3 nights in Jun 2023
Response from Reception on 25 Jul 2023
Dear Kathryn,thank you for your reviwe.We kinly remember that we are open h24, in case you have a problem in the room please call the reception so we can fix it.Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the perfect location for what we needed
The people at the front desk are extremely nice and helpful. The hotel is in good condition, the only issue is that our room didn't have a refrigerator but the people at the front desk were really helpful and offered their help. Another small issue is that to get to the room there are two sets of stairs so it may be uncomfortable for some people. Other than that is a really good and affordable option to stay in Rome, is not close to the main tourist attractions but there is a Metro station just a few minutes from the hotel that takes you directly to the Colosseum.
Stayed 4 nights in Jul 2023
Response from Reception on 25 Jul 2023
Dear Customer,thank you for your email.We have only ground flor and first flor, in case you need help we are open h24.Regards

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, great breakfast, friendly staff. I managed to find a good family restaurant close by. Metro station’s at walking distance, very convenient, as well as local buses. The smell that comes from the bathroom was terrible, I had to keep the bathroom door closed and turn A/C on which helped a lot. Other than the area and the smell everything else was as expected.
Stayed 4 nights in Jun 2023

8/10 Good

Pearl

Stayed 6 nights in May 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing.
The room wasn't the one I was expecting and not even close to what I was expecting: it has no windows and in the bathroom you could see cracks in the walls. During the night you could hear people shouting and making very loud noises from downstairs, because there was a dedicated space for having a drink and smoking. We stayed for only 2 nights, and on our second day, when we went beck to our room at night, we found out that the room hadn't been cleaned: the bed was not made, the towels not changed ecc.. The receptionist that night was very kind and he gave us towels but the room couldn't be cleaned and he offered us the possibility to have our breakfast at the bar since we had to leave early and we couldn't wait for the buffet at 7am. (We could notice that it definitely wasn't the first time this situation happened, he wasn't surprised by the fact that the room hadn't been cleaned). BUT, the next morning, the other receptionist was very rude and, after explaining what happened, he only gave us the choice of taking the croissants for take away and he was very upset because we should have waited for the buffet. He didn't apologize for the inconvenience we had the previous night and not even a discount on the price we had paid already. The only positive thing was the breakfast: the food was good and we had enough choice. I would never go back there. Very disappointing.
Stayed 2 nights in May 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my room and the staff were professional and very helpful.
Stayed 4 nights in Apr 2023

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much at Urban Garden Hotel. Very convenient location and friendly and professional staff. We felt very comfortable being there. We loved hanging out in the lobby, a nice barista served us delicious cappuccinos each morning. That was one of our favorite parts of our trip!
Stayed 6 nights in Dec 2022

6/10 Okay

jessica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and the breakfast crew was very nice. About 8mins walk to the metro. And about 30 mins from the metro to the Colosseum.
Stayed 3 nights in Nov 2022

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel about 5 minute walk and 15 minute subway ride from the center of Rome. The area isn’t fantastic but isn’t sketchy. Bed was quite a nice surprise in terms of comfortability but only came with one pillow per person. Check in was easy, breakfast is an option but we didn’t try it. We did have a couple snacks and coffee as well as $2 beers from the bar. Would stay again for sure.
Stayed 3 nights in Nov 2022

4/10 Poor

Aaron

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room had a foul odor the whole stay. I didn’t fit in the shower (I am not a large or overweight individual). The toilet was very dirty. The included breakfast wasn’t clear on how to actually get food. You could hear all of the people in the other rooms.
Stayed 4 nights in Oct 2022

2/10 Terrible

Ibrahim

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I really appriciate for the staff but rest of the things were extremely awful! I was so excited to get in my room, first second when i stepped in that i realized someone smoked cigarettes so heavily in the room. There’s no way that you can even breathe in the room especially a person like me that who has chronic asthma and an allergy to cigarette. They don’t even have a smoke detector in the hotel rooms, that’s pretty much illegal! there’s not much to say, if you’re okay with that go ahead and rent.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sohaib

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is amazing and comfortable to stay. The aircons work extremely well there. The staff is super friendly and the continental breakfast for €5 ie food value for money. I'd highly recommend staying here
Stayed 2 nights in Aug 2022

8/10 Good

Sarah

Stayed 2 nights in Aug 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

4/10 Poor

Janis Martins

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Mait

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a motel, not a hotel. Does not look like the photos. People screaming in the parking lot at night. Located in unsafe area, go to google street view to see for yourself. I left after one night and they won't refund the other 3 nights and blame it on Expedia. Expedia blames it on them. Just stay away.
Stayed 4 nights in May 2022

6/10 Okay

stefano

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Sono stato in questo hotel tre volte le prime due perfette in questa occasione il Wi-Fi non funzionava e l’aria condizionata dava una tiepida aria calda ho chiesto alla reception di provvedere a sistemare le tue cose ma sfortunatamente in due giorni tutto è rimasto uguale
Stayed 2 nights in Feb 2022
Response from Reception on 17 Feb 2022
Gentile Stefano, grazie per la recensione, ci occuperemo personalmente di verificare quanto segnalato. Cordiali saluti

10/10 Excellent

Hannahgrace, Kodiak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and the staff was friendly. They make you feel welcome by greeting and smiling every time they see you. :)
Stayed 3 nights in Oct 2021

6/10 Okay

Chau

Travelled with family
Disliked: Amenities
I dont like the location
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No windows no hot water boiler I see this property is not secure
Stayed 2 nights in Feb 2020
Response from Federico on 5 Mar 2020
Dear thank you for your review and your stay in our hotel. We would like to inform you can find the boiler at the bar near the reception, available 24h! Also if you wanted a window reception is open 24h, you could ask to us and we could fix the problem. We hope to see you for your next stay! Kind regards U.G. Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay when visting rome, staff were very helpful and informative, nice and clean, good breakfast selection, and the metro is close by. Very happy with our stay.
Stayed 2 nights in Jan 2020
Response from Feffo on 13 Jan 2020
Dear many thanks for your review. We really appreciate that you liked our hotel! We hope to see you again for your next stay! Kind regards U.G. Staff

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The room had an awful smell. The room had black mold all around door and on ceiling.
Stayed 9 nights in Dec 2019
Response from Federico on 29 Dec 2019
Dear we are sorry to hear that. We remind you that the reception is open 24H and we could change the room if requested. Kind regards U.G. Staff

10/10 Excellent

Daniela, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and cozy. The staff was super friendly and helpful. The location is fine because there is a Metro station 5 mins walk so you can easily get to the city centre in 30 mins. The breakfast does not have too many choices, but you do not die starving. It is amazing for the price. We loved the pastries. Comfy beds, clean, lovely garden so you can relax and enjoy a drink. And the most important, lovely people. Thank you everyone! We will definitely return on our next visit to Rome.
Stayed 3 nights in Oct 2019
Response from Federico on 4 Nov 2019
Dear thank you for your review We really appreciate tah you liked our hotel and our staff! Comments like this give us the strenght to improve ourself. We'll be waiting for your next stay! Kind regards U.G. Staff

2/10 Terrible

Saint

Liked: Staff & service, property conditions & facilities
Rough area
Booked my wife and her mum to go as presumed was close as said 4km max to all. However we didn't know was via train and a rough area. Not one to stay if you want to walk around and be out at night. Booked 4 days moved them say one to a central hotel and they loved it. So not one for all this place. Still waiting for a refund
Stayed 3 nights in Sep 2019
Response from Federico on 3 Oct 2019
Dear Thank you for your review. We would like to inform you that in our sites there is written that we are near by the metro. In 30 minutes you're direct to the centre. We don't find it a good reason for a refund if you don't read correctly the information about the hotel. Usually when you book an hotel you should see where it is, and then decide if it's ok for you to take the metro to go to the centre or to book an hotel directly in the centre (for a different price obvliously). If in Expedia is not written about the metro, you should say this to expedia, not us! Regards U.G. Staff

4/10 Poor

Ann

Disliked: Cleanliness, staff & service, room comfort
frustrated don’t go there
The area the hotel is located in is very far from the city center and I didn’t feel safe there at all especially in the evening, The breakfast was TERRIBLE, no variety food was cold and tasteless The reception took my passport as a deposit to take a 3 pin to 2 pin converter to charge my phone. The room has no windows The room was dirty and when we asked them to clean the didn’t even change the sheets or clean the floor, they only re-made the bed!! The sheets were dirty! i wonder if they were the same sheets belonging to the former visitors! Overall experience is terrible and nothing as described
Stayed 3 nights in Sep 2019
Response from Federico on 12 Sept 2019
Dear thank you for your review. It's unusual to read this comment reguarding our breakfast, that all the people loves. We have all the options possible (salt and sweet food, food for vegans vegetarian and celiacs, eggs, bacon, sausages, biscuits, cereals, salad and other vegetables) so we don't understand this comment. The Passport was kept at the reception as a guarantee. If you wanted a room with the window you could have tell it to the reception, we are open 24h for this requests and we could have change your room if needed. We really don't understand this comment. We could have fixed all the problems if there were some. Kind regards U.G. Staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, roomy. Gated property a short walk away from the metro. Liked that it was air conditioned.
Stayed 2 nights in Aug 2019
Response from Federico on 2 Sept 2019
Dear many thanks for the review, we are glad to hear that you liked our hotel. We'll be waiting for your next stay in out hotel! Kind regards U.G. Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Federico on 18 Aug 2019
Dear many thanks for your review, we really appreciate that you liked our hotel! We'll be waiting for your next stay! Kind regards U.G. Staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Very clean and comfortable. T
Stayed 1 night in Aug 2019
Response from Federico on 11 Aug 2019
Dear guest, many thanks for your review. We are glad that you liked our hotel. We hope to see you again for your next stay! Kind regards U.G. Staff

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from Federico on 29 Jul 2019
Dear thank you for your review but if you don't explain to us what was wrong with your experience we can't see what to fix in order to improve ourself to make our guests enjoy their stay 100%. We hope yo see you next time for a better experience. Kind regards U.G. Staff

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most staff were friendly and welcoming and the rooms were cleaned everyday when we left the hotel. The location is close to Rebibbia metro station so it was convenient to access the trains without the expensive cost of a hotel more central to Rome. The hotel was located on a main road, so if any window was opened you could hear the loud traffic all night (and even with window closed it was loud). Wasn’t any windows in the room apart from one above the door which was small, but air conditioning was in the room. Was raining most of the week but I believe the terrace would have been nice to relax on sunny days. Overall pleasant experience, thank you!
Stayed 8 nights in May 2019
Response from Federico on 7 Jun 2019
Dear Thank you for your review, we really appreciate that you enjoyed your stay with us! We'll be waiting for your next stay in our hotel with the sun shining on our terrace, where you would surely finally relax. Kind regards U.G. Staff

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms don’t have windows and don't have air. They look like tunnel.
Stayed 2 nights in May 2019
Response from Federico on 27 May 2019
Dear thank you for your review. We kindly inform you that we have rooms with window. Also reception is open 24h, if you wanted we could change your room to give you one with the window. We are always available to satisfy any request of our guests. We'll be waiting for your next stay to make you enjoy our hotel! Kind regards U.G. Staff

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Clean room. A bit small by American standards, but not uncomfortably so. Clerk working over night very friendly and helpful. Order pizza for us, gave correct directions. Day clerk not so friendly, but businesslike. Close to the underground station. Only issue was AC not working correctly. Wasn't too hot out, so an open window was fine.
Stayed 2 nights in May 2019
Response from Federico on 22 May 2019
Dear thank you for your review, we appreciate that you enjoyed your stay in our hotel. We always do our best to make our guest enjoy their stay! We'll be waiting for your next holiday in our hotel! Kind regards U.G. Staff

10/10 Excellent

Alex, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, and reasonably priced especially for Rome. The employees who worked there were incredibly helpful and friendly. The only downside is that it is a bit of a ways from the central city, a short metro ride but it precludes staying out too late. There are some nice restaurants a short walk away (mini pizza comes to mind) and you don’t need to worry about it being a tourist neighborhood.
Stayed 3 nights in May 2019
Response from Federico on 15 May 2019
Dear Alex, many thanks for the review, we really appreciate that you enjoyed your stay in our hotel! We'll be waiting for your next stay when we will have our restaurant! Kind regards U.G. Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Hotel is not in central Rome, but metro is 4 minutes away walking still very accessible. WiFi was a bit slow
Stayed 11 nights in Apr 2019
Response from federico on 20 Apr 2019
Dear thank you so much for your review, we really appreciate that you enjoyed your stay in our hotel. We'll be waiting for your next stay when we will have our restaurant! Kind regards U.G. Staff

4/10 Poor

Awesome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the picture, double room has a window. But it actually doesn’t have. At least the room we got doesnt have a window.
Stayed 3 nights in Mar 2019
Response from Federico on 9 Apr 2019
Dear we are sorry that you didn't enjoy your stay, we remind you that the reception is open 24h for any request, we could change your room with one with the window easily. We hope to see you again to make you enjoy your next stay. Kind regards U.G. Staff