Hallway

Reviews of Cesar Palace - B&B

Cesar Palace - B&B
Via Nomentana 55, Rome, RM

Reviews

6.6
Rating 10 - Excellent. 39 out of 290 reviews" "
Rating 8 - Good. 98 out of 290 reviews" "
Rating 6 - Okay. 90 out of 290 reviews" "
Rating 4 - Poor. 34 out of 290 reviews" "
Rating 2 - Terrible. 29 out of 290 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

6.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was advertised in Expedia as a B&B. Upon arrival, we were told that if we wanted breakfast, we had to pay extra. After inspection of the kitchen, we decided to breakfast elsewhere (a lonely Ikea flat plate, two soup plates, two refrigerators that had not been cleaned for a long while, no mosquito nets in the always open window, and a rather small table. The room’s mattresses were old and uncomfortable. We were given one double bedspread for two twin beds (?). The shower stall had fungi in all 4 corners. We had to ask for soap and shampoo. There was no access to ice, in the middle of a hot August month. No mosquito net in the room’s windows for a night of fresh air. No toilet paper hanger, just a casually set roll on top of the bidet. No lobby or general space, just tiny rooms with poorly kept private bathrooms. No towels or sheets changed, no floor cleaning or waste basket emptying during the 6 days of our stay. (We asked for a change of towels the third day, but it did not encourage a repeat behavior. Cheap place to spend the whole day sightseeing, as the place itself was unappealing and lacking a “home-like” touch. Considerable discrepancies between advertised and actual conditions.
Stayed 6 nights in Aug 2021
Response from gab on 9 Sept 2021
thanks for your review

2/10 Terrible

Ans

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very sketchy place. We went there and waited over 30 minutes to be helped. After, we asked about the cancelation fee and the man got super aggressive with us and said we couldn’t cancel and he would not give any of our money back. He also said breakfast was not included and we would have to pay. Overall, it was very scary how aggressive he got and I would definitely never stay there again. Save your money and stay safe by not staying here. The man screamed at us and was extremely rude and mean. It was so bad it almost made my friend break down into tears. Avoid this place. Also, if you’re looking for good food you will be dissatisfied and disappointed because there is none near.
Stayed 3 nights in Nov 2019
Response from fr on 14 Nov 2019
I am sorry of the negative experience. We strive to do our best We never had a client lamenting the payment of city tx. Its known its not included in the rate

6/10 Okay

John

Liked: Cleanliness
Checking in and out at this hotel is not a efficient setup or do any of there phone numbers connect you with hotel staff.
Stayed 3 nights in May 2019

6/10 Okay

Giulietta, Lucca

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good position but reception/contacts and check in/out Times ridiculous as the overpricing for a late check in (after22.30) 15€
Stayed 2 nights in Nov 2018

2/10 Terrible

noam

Disliked: Staff & service, property conditions & facilities, room comfort
what the hell?
I have no idea how you as a reputable business have connections to such a rundown establishment, it's beyond me how you don't check up on them before you make the connection. the airconditioner didn't work at all, the shower doors kept coming off, the walls were peeling off, the toilet seat was unscrewed, there was a huge hole in the wall which they valiantly tried to cover with a closet, the "fridge" they provided made so so much noise it wasn't worth turning on, the hallway the room was in smelt so bad we tried to keep the door closed at all times. we had mentioned to the staff about our problems(especially the aircondtioner and shower doors) and they said they would fix it, but their only offer was to move us to a much smaller room which we declined, and after 2 days just ignored our request. they say you get what you pay for, but sometimes it's well below that, i wouldn't recommend it to anyone and would try to forget it ever existed.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not as expected
If you want a place only to sleep yeh thats ok, but if you want a hotel then No is not hotel.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient
Basic accommodations at a good price. They have signs up saying something like "come as a guest, leave as family", and this is how I felt. The room was not fancy, but it had what I needed in a great location. A bus to Pizza Venezia stops almost at the front door, and a Rome metro station is just a couple blocks away. Also within a 20 minute walk of Termini (main Rome train station) and Via Veneto (where you can rent a car).
Stayed 4 nights in Jun 2017

6/10 Okay

HP, london

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
the check-in felt like an interrogation
I am fine with the cleanliness of the room, however, the receptionist was super strange and the whole check in process took 15 minutes and felt like an interrogation.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Friendly staff. Close to a train station.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The guy never came to open the door for us. We called and called, waited outside, the guy picked up and said he is sleeping
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSSSSSS!!!!! STAY AWAY, IT'S A RIP OFF!!!
MOLD, STAINED LINENS, LEFT AFTER ONE NIGHT AND THEY WON'T REFUND THE OTHER 4 NIGHTS!!! THEY LIED TO THE CREDIT CARD COMPANY SAYING I STAYED!!!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Wouldn't really bother
Selected the hotel because of the parking (doing a road trip), the parking is only on the street and paid for (apart from late evenings). Area is very busy, we were lucky to find anywhere some distance away. Nothing is allocated for the hotel. Hotel is hard to find. It is exactly where (generic) maps says but there are no signs, only a name tag above the intercom. Much more a b&b than a hotel. Walk is quite far into the best bits of town but manageable, there are buses but we didn't try them. A few decent places to eat nearby. Though the owner is friendly and it was cheap.

2/10 Terrible

Pankaj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
Hotel cheated on us for one night. Though I had booked the room for 3 nights more than a month with full payment, hotel sold my booking to someone else and pushed me in overbooked category and when I reached there hotel attendent asked me to shift to another hotel. They did not bother to inform me on this change earlier. As I had no choice, i agreed and they shifted me to a one star hotel which was at least 1 km away. Hotel guys made us wake with luggage on road. They could have arranged for a car for drop, but they were very unkind on this front. Next day the another hotel asked us to leave as Caesar only paid for one night though I was to stay for 3 night. Cesar did not bother to make arrangements to get us back. They left on our own to come back . They had to rearrange our sight seeing plan and lost few euros too. Beds are split beds put together. Very uncomfortable for a couple is sleep. They gave breakfast couple, which is not served In the hotel. You have to go to another small cafe and he will give you only one coffee and crossiant. Again very down market arrangement.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do you call this a "HOTEL"?
It`s just an appartement turned into what they dare to call a "Hotel" Noisy and not pleasent to stay in. Check out at 10 am (Crazy no?) Stuff not available, you have to call them by phone or look for them in the 3rd floor (Where they have more rooms) I din't like it bad stuff (refuse to call a taxi for an old couple, they asked for money to do so)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was smelling so bad as soon as we enter the room and when we asked for the room change, they said that they have no other rooms available and the smell is coming from outside and not from inside. But after we left the window open for a while the whole smell was gone.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice Experience
The staff was very nice and passionate.

6/10 Okay

Tina, Long beach, California

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and neighborhood!
I only stayed one night because it was a little too noisey outside my room door due to staff or people talking loud or walking so I couldn't relax. But the room was nice and clean. The guy who checked me in was very helpful and informative and spoke great English which I appreciated.

8/10 Good

Adrian-Constantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Crystal, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very close to the city center, you can walk to the city or you can just take a bus. The bus stop is on the corner of the block that it's on. The workers were very nice and welcoming! Always cleaned our rooms and cleaned it nicely, have absolutely no complaints! Would definitely come back and recommend this hotel to friends and family:)

8/10 Good

Jelena

Liked: Staff & service, property conditions & facilities

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was rude. The wifi doesn't work. Did I mention the staff is rude. I think one of the receptionist told us it's not a 5 star hotel so he didn't understand why we were upset when all we asked is if he could fix the wifi.

6/10 Okay

Michael Vince, London, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very polite receptionist. Customer service is a MUST and the receptionist man did that. However, the condition of the bread and beakfast is terrible. There is NO LIGHT on the front door of the building which makes it hard for the customer to locate it at night time. The elevator was extremely old. They should change it because others can't use it if it's not properly closed. That is really annoying if the guest has a lot of stuff.

2/10 Terrible

Charlie

Disliked: Staff & service, property conditions & facilities
Not as centralized as advertized
This hotel was not at centralized as advertized. WIFI failed multiple times. Ordered a taxi through the front office, but was notified at 2AM the morning we needed it that they couldn't provide one as promised. Very disappointed with our stay. Room was clean, but towels were never changed.

8/10 Good

sue, newcastle upon tyne, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would recomend
I arrived late,but someone was there to see me in, the young girl ( student ) was extremely nice and helpful, the place has excellent security ,small rooms but very clean, I would stay there again.. the girl told us which buss to get and where to get our tickets, she also drew a ring around the places to visit and the cheapest way to get there.

6/10 Okay

Salla

Liked: Cleanliness

4/10 Poor

Tony, Ireland

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disgrace
I'll never be back. Reception was only available for a few hours. I was insulted by the cleaner regarding my fatigue. The hotel was 5 floors up and the lift broke. I never felt safe in this hotel and the beds are probably the most uncofortable bits of fabric I have slept in. No amenities or access to them in the room. An awful area.

8/10 Good

elaine, england

Liked: Cleanliness, staff & service, room comfort
Basic but clean and comfortable
we had a little trouble initially as the large front doors were shut and no buzzer was being answered. However once we telephoned the receptionist came down and opened the doors. She answered our questions with regard to the facilities and was forthcoming with information about the local travel links and supplied us with a map. She was very busy but was helpful. we had no need for any further contact as the room was fine and cleaned daily and everything worked as required.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kevin, So Cal, USA

Liked: Cleanliness
Met our needs quite well
We found this to be basic, clean and safe. The people in reception were quite nice and welcoming. Daily light cleaning with linens changed every other day. It was a bit far from the center of Rome but we enjoy the walking so we walked everywhere. Price was reasonable. TV was OK but no English language programming that we could find. Also, Wi-Fi in the room was good and mini-fridge worked well. Overall, good value.

2/10 Terrible

Alex, London

Disliked: Staff & service, property conditions & facilities, room comfort
Difficult to find. No signposting.
Staff trying to sell parking for €24 night when it was free and even tried to mislead to buy parking ticket. No shampoo in room. Towels not changed. When trying to call hotel nobody answers. No wifi in our room. I had to go to other corridor and sit on stairs to get signal

4/10 Poor

liv , ottawa, canads

Disliked: Staff & service, property conditions & facilities, room comfort
Not a bed and breakfast
This hotel was difficult to find. Upon arriving, we were brought into a small room where check in took far too long. After this we were given room keys and sent on our way. The bed was terrible. It was two twins pushed together. It also stated in the description that it was a bed and breakfast. In fact, there is no food available at this hotel whatsoever. All in all I am very disappointed as reviews for this place were fairly reasonable.

8/10 Good

Felix, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of Staff Easy commute
The staff at Caesar's Palace was very friendly and very accommodating. They helped us with directions and buses to take to travel around the city. Commuting was very easy. There is a bus stop and a taxi station 100 feet away from the hotel. Even though there was a distance between the Vatican or the Coliseum and other attractions, it was not difficult to get to them. Nice restaurants in the area.

8/10 Good

Erin, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Good enough for a short break to Rome.
The hotel is clean but basic. The a/c was amazing and they also had a hairdrier which was useful. The hotel was about a 30 minute walk from the main termini, however it was easily accessible by bus. We bought metro rail cards as we travelled in Rome by Metro so we were able to get the blue line Metro from termini to Castro Pretorio. This was only a 10 minute walk from the hotel. Please note that although the hotel says it is a B B, the hotel itself does not serve breakfast. They give you a voucher for a croissant and a tea/coffee and direct you to a local cafe. This only cost €1,50 each if we were to buy it so if given the option to have breakfast I would decline as there is no point in spending extra money on it. The hotel is hard to spot as it does not have a big sign outside so be aware of this. Go with the street name and number and you'll find it. Overall a nice stay and not too far from the main termini train station. The attractions are all easily accessible by Metro.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean with good access to public transportation. good for the price.

10/10 Excellent

jp, new Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
We had a great stay here. The room was extremely clean, bed was comfortable with clean linen and the bathroom in great condition. We also had a balcony and air conditioning. The room was quiet and away from the road. There was also the bonus of a lift as we were located on the 5th floor. The staff were super helpful and friendly. Great value and location.

8/10 Good

Anthony, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to recharge for a new day of adventure
Given the proximity to multiple good gelato establishments, it is a good thing the entrance is up 5 flights of steps. - They either changed the towels and sheets or tidied up the room daily, which I appreciated. - The double bed in our room had two mattresses, so each sleeper had a minimal effect on the other.. - The windows were sufficiently screened by the trees so that while we could open them for a healthy amount of fresh air and sunlight, we still had a good amount of privacy. - The electrical outlets are all 3-pronged and sat flush with the plastic plate. - The hotel staff were helpful, and though there were a few hiccups around keys on the night we arrived, that was quickly resolved before we settled in for the night. - The shower is a bit finicky. The first night it only sprayed hot water, and the last night it only sprayed cold water. - It was mentioned up-front that no breakfast was included

8/10 Good

NINI GRANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nancy, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come in as guest, leave as family !
There motto says it all. Helpful, caring attendants of clean, stocked, ideally located rooms. We will definitely stay here again. Thank- you Joseph and Benjamin for making us feel like family.

10/10 Excellent

Jack, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional stay
Thx so much to the manager jo and all the people were so friendly, the bar close to the guesthouse was characteristic. Rooms were spacious and the service was very friendly!

6/10 Okay

Sumit, Paris

Liked: Cleanliness
This is not really hotel not near to metro but bus stop 90 front of hotel over all good staff is really very very good

10/10 Excellent

F66rugs, munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were great
The price paid the quality and service received make this a wonderful location in the centre of Rome. Valid choice!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go there
No hot water, no AC, asked us to pay extra money for keeping our suitecases in storage for just 2 hours Do not go there Liars
Response from Franco on 5 Jul 2014
Dear Sirs Our policy is to charge for luggage only if kept until 4 pm, if that is the case we are ok otherwise we will refund the 5 euros for luggage. For what concerns hot water we are very sorry but we never had problems with that, in all cases we are open to analyze throughly your case. Liars is not an appropriate word. the guest actually never stayed with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there ever
No hot water, no AC, freezing at night, aked us money for keeping our suitecases for just 2 hours After chek out Liars

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

worldtravellers, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined our impressions of Rome...
I'm not sure how Cesar Palace B&B received "4+" rating out of "5", but the reality is very far from what you see in advertising. This B&B has serious hygiene problems, the place is very run down. We had a full understanding this was not a hotel, but having travelled to 42 countries, this was by far one of the most disappointing accommodations we encountered. We moved out on day 2 and stayed at the hotel next door ("Hotel Turner" 4 star), which charged us LESS!!! than Cesar Palace B&B and provided good service and clean and comfortable accommodation. Cesar Palace B&B should be taken off Expedia and other international travel sites' offerings because people deserve much better quality for their money and a much better experience than what we had.
Response from Franco on 5 Jul 2014
Thanks for your comment, we have never had problem as you mention. I am sure what you were expecting was a 5 star hotel but you chose us, We have guest satisfied by your service and continuously returning to us, we would have appreciated your comments during your stay so that we could have helped.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

kristina, Dubai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
False advertisement
The staff are absolutely friendly and helpful. But the hotel was absolutely shocking. It is way too different as how it was advertised. It is way too far from the city center. To be fair, the hotel is clean - specially the toilet. This bed and breakfast can do so much better if only they would invest on renovation. And please, change those old stuff like the bed, pillows, etc. This hotel needs an overhaul.