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Reviews of Sheraton Hartford South Hotel

3.5 out of 5
Sheraton Hartford South Hotel
100 Capital Blvd, Rocky Hill, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 2 nights in May 2024

6/10 Okay

Marcus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room didn’t even have air conditioning, just a “high fan.” Was very hot with no way to cool down really. And the bathroom doesn’t even have a fan. Not one of my favorite stays at all.
Stayed 1 night in May 2024

6/10 Okay

Ray

Liked: Cleanliness, staff & service
Clean and ok Atmospere in Lobby. Room was outdated and Hot water took forever to come on in shower. In a business park. Not much nearby.
Stayed 3 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alishia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Greely

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely personnel
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 2 nights in Mar 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hospitality at the front desk was great. Staff was very helpful to make sure issues were resolved quickly. The facility itself seems to not be at the higher standard as it once was. It's doors and heating unit seems old and a little dated. The outside window iron rails had paint chipping and peeling. Just seems to need some renovation in the details.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there is very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Enrique

Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lesley

Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet (which is rare.) We booked last minute for a quick getaway, got an accessible room which only has one night stand and no end table for the easy chair which made it difficult to enjoy the room. Btw pictures of accessible room showed end tables.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Delma

Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

YEYMY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, cleaned and organized.
Stayed 1 night in Feb 2024

10/10 Excellent

Anderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Emily

Stayed 2 nights in Feb 2024

10/10 Excellent

Pious

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Vicki

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

James

Disliked: Cleanliness
Wake up this morning and I found a finger clipping on my sheet. I did not clip my nails the night before. I really hope I didn’t sleep on someone else’s old sheet. I told the desk clerk and he apologized saying they are short on staff. He did not offer a future stay nor discounts
Stayed 2 nights in Feb 2024

10/10 Excellent

Morton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

edgar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Feb 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice peaceful
Stayed 1 night in Feb 2024

6/10 Okay

Karen

Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was where I needed to be
Stayed 1 night in Jan 2024

2/10 Terrible

Yaritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately stay for 2 tonight from the moment I walked in ceiling tiles or something from the entrance top was fallen so limited to entrance. 2. 372 room when we walked in the rugs had a bad odor previous old vomit not properly cleaned microwave was burnt inside and last the pool was a nightmare in desperate need of help look unsafe to even go in not find a manager to request a discount or even a common courtesy, like will try to help overall won’t stay even for $50 a night deserved reimbursement, but I will not argue just a hard no for me and whoever comes Sheraton you can do better
Stayed 2 nights in Jan 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
It was a great experience staying at the Sheraton.
Stayed 1 night in Jan 2024

8/10 Good

Marissa

Travelled with partner
Liked: Cleanliness, staff & service
I would have preferred the pool to be open later and our ice machine didn't work during our visit. Other than this it's a beautiful hotel and we had a lovely time staying for Christmas.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We stayed overnight during travels. We like that there is a restaurant in the hotel. Everything was great!
Stayed 1 night in Dec 2023

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Richie

Liked: Staff & service
Disliked: Room comfort
Good & Bad
THE GOOD > The hot breakfast here that was included with the room is absolutely one of the best available anywhere. There's a LOT to choose from: eggs, bacon, sausage, potatoes, etc. all cooked to perfection and fresh. Several juices, milk, coffee, etc. Fresh fruit. It was just great. Also, the hotel is CLEAN, incl. downstairs lobby bathrooms. And the front desk staff and restaurant staff = VERY nice, professional, and helpful. And it's a very pretty property, holiday decorated nicely. THE NOT-SO-GOOD > The heat in our room didn't work, which made sleeping there overnight on Christmas Eve less than comfortable. I had to crank it to 81degrees to even BARELY get enough warmth to survive the night. It was FREEZING in our Rm#257 (AND... the sink was clogged up and wouldn't drain). And this was our second room, we had to switch from Rm#244 because the toilet wasn't flushing well. Also, in neither room was there any "Do Not Disturb" sign to use on the door. So, come Christmas morning... KNOCK-KNOCK-KNOCK at 8am— "HOUSEKEEPING!" I did not need that. We had a late check-out, but that made no difference. I tried to tell the housekeeper we were leaving at noon, but she came back at 11AM... KNOCK-KNOCK-KNOCK, "HOUSEKEEPING." So much for sleeping late. Apparently, the housekeeper didn't speak English, and nothing on her schedule said we were checking out at noon. Needless to say, it wasn't the most restful one night stay, but we did have a good b'fast.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Was a good stay
Breakfast was affecting bed was comfy
Stayed 1 night in Dec 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The room and property in general were an excellent value. Desk staff was especially helpful. Some young guests were a bit noisy late that night, but it's nothing the hotel could have prevented.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Nov 2023

8/10 Good

Lavesh

Liked: Staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Nov 2023
Response from Jerae on 2 Dec 2023
Thank you, we hope to see you again soon!

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was friendly and the food was good but the lobby was freezing cold and could not sit in the lobby. The lighting in the rooms could be better.
Stayed 1 night in Nov 2023
Response from Jerae on 2 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Royce

Stayed 1 night in Nov 2023
Response from Jerae on 11 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jerae on 7 Nov 2023
Thank you, we hope to see you again soon!

6/10 Okay

Tanya

Business traveller
Fine
Stayed 1 night in Aug 2023
Response from Jerae on 7 Nov 2023
Thank you, we hope to see you again soon!

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, room comfort
Nice, but outdated hotel
Older hotel, even still has the alarm clocks with the integrated 30-pin iPod charger. WiFi didn’t work in my room during the stay, and there wasn’t an EV charger on site (hotels.com did list one at the time). Still a very nice hotel though, with comfortable beds and quiet room.
Stayed 3 nights in Oct 2023
Response from Jerae on 11 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.