Terrace/patio

Reviews of Residence Inn by Marriott Rockford

3 out of 5
Residence Inn by Marriott Rockford
7542 Colosseum Drive, Rockford, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 213 reviews" "
Rating 8 - Good. 55 out of 213 reviews" "
Rating 6 - Okay. 24 out of 213 reviews" "
Rating 4 - Poor. 11 out of 213 reviews" "
Rating 2 - Terrible. 9 out of 213 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
I thought the room was very dingy. It was a little depressing. There was no dish soap for the dishes. There was an extra roll of papertowels which was nice. We were only there for 2 nights and were not going to buy dish soap. The staff was very pleasant. The room had an odor of cat urine upon walking into the room.
Stayed 2 nights in Feb 2024
Response from Anne Arenson on 23 Feb 2024
Thank you for taking time to supply this valuable feedback. I wanted to let you know dishwasher detergent is always kept under the sink for use it the dishwasher. If you prefer to hand wash palm olive is available upon request. We will certainly have engineering and housekeeping check on the unpleasant odor you encountered. Thanks again for staying with us and we hope to see you in the future.

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was very nice and the room was very clean I was most definitely stay here again!
Stayed 1 night in Oct 2023

10/10 Excellent

Mary-Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2023

8/10 Good

Karthick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Tabrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shari B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was complete with a full kitchen and dishes. The linens were really nice too! The breakfast was very good with real eggs, waffles, bisquits, oatmeal, toaster, fruit.
Stayed 2 nights in Sep 2023
Response from Resident Inn Management on 2 Oct 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay, and hope to see you next time!

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights rest
I love how many hotels now have the shampoo, conditioner and body wash pumps in showers. Makes showering so simple. The mattresses were beyond heavenly, I always struggle to fall asleep while on vacation and seems like I need a vacation from my vacation, but these beds were phenomenal. Love the kitchen inclusion, it’s like a small home. It was great, and breakfast was enjoyable. Didn’t use the pool, but it’s there. Absolutely loved this place.
Stayed 2 nights in Aug 2023

6/10 Okay

Joseph

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Dryers in the laundry don't work, hourly staff were nice, manager is a hack
Stayed 4 nights in May 2023

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy overhead patrons
I love staying at the Residence Inn, and will continue despite having issues this trip. I was on the 1st floor of 3 stories, the people above us were extremely noisy. Hotel staff were notified and they calmed down for a while... 2nd toilet floaded butcthey broughtva plunger asap. Other than that. I would recommend this hotel
Stayed 1 night in Apr 2023
Response from Anne on 14 Apr 2023
Thank you for taking the time to provide feedback on your stay. I do apologize for the noisy patrons overhead and am glad we were able to get you a plunger as requested. We hope you will stay with us next time you are in the area!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice spacious room. Great breakfast. I wish the pet fee amount would show on Hotels.com website as it was $75, which is a bit high for a small dog.
Stayed 1 night in Mar 2023
Response from Barbara L. on 21 Mar 2023
Thank you for your feedback, and we're glad you enjoyed your stay! We hope to see you back soon!

10/10 Excellent

JEANNE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, . Bathroom products were almost empty and removed from wall. ( shampoo, body wash, etc) Otherwise well set. A dust pan would be helpful for pet friendly units.
Stayed 1 night in Feb 2023

10/10 Excellent

Deshauntae

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Feb 2023
Response from Barbara L. on 19 Feb 2023
Thank you for your feedback! We are glad you enjoyed your stay, and we hope to see you next time!

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Barbara L. on 19 Feb 2023
Thank you for your feedback. We're glad you enjoyed your stay, and we hope to see you next time!

10/10 Excellent

terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Taylor

Disliked: Staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Ellen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I (central Michigan) had a delayed Christmas here with our adult child (eastern Minnesota), and it was a lovely place to meet. Excellent restaurants nearby, and grand to have a kitchenette in our suite. I just wish they hadn't removed the whirlpool; still in the hotel pictures, but not actually there.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ronald L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and at a reasonable price.
The room was clean and the beds very comfortable with lots of pillows. The breakfast was was very good with lots of selections. Parking was abundant and close to the room.
Stayed 2 nights in Sep 2022

4/10 Poor

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed stay
The staff was amazing ..however the hotel is dated .carpet needed cleaning..sheets weren’t changed for my 11day stay ..it is dog friendly but the dog started barking at 6am it’s also a non smoking room hotel but my neighbor was a smoker could smell it when he was up with the dog ..so not much rest the mattress wasn’t up to the Marriott standard ended up with a very sore back
Stayed 11 nights in Sep 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The room and hotel is one of the best we've stayed at in awhile.
Stayed 1 night in Aug 2022
Response from Barbara L. on 26 Aug 2022
Thank you so much for your feedback! We're glad you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel with shopping & dining around. I liked our one bedroom suite. The only odd thing was that there was 1 bathroom and you had to walk through it to get to the bathroom, so slightly inconvenient for middle of the night trips for the person sleeping on the couch bed. Nice breakfast & nice staff.
Stayed 1 night in Aug 2022
Response from Barbara L. Front Desk Supervisor on 8 Aug 2022
Thank you for your feedback. Im glad to hear you had a positive stay!

8/10 Good

Mai Chue

Travelled with family and small children
Liked: Cleanliness, staff & service
G
Stayed 1 night in Jul 2022

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2022
Response from Barbara L on 24 Jul 2022
Thank you for your feedback. We hope you had a great stay!

10/10 Excellent

Jeffrey, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Jul 2022
Response from Barbara L on 24 Jul 2022
Thank you for your feedback. We hope you had a good stay!

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Barbara L. on 19 Jul 2022
Thank you for your feed back and for choosing Rockford Residence Inn!

2/10 Terrible

Layla

Stayed 1 night in Jul 2022

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Very nice stay with friendly staff. Our keys kept deactivating, but staff addressed the problem immediately.
Stayed 2 nights in Jun 2022
Response from Barbara L. on 28 Jun 2022
We are glad to hear you enjoyed your stay. Thank you for choosing us, and we appreciate your feedback!

10/10 Excellent

Jason

Stayed 1 night in Jun 2022
Response from Barbara L. on 28 Jun 2022
Thank you for choosing us. We appreciate your feedback!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Barbara L. on 12 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
Everything was fine. Stayed at same location before and knew what everything was like.
Stayed 1 night in Jun 2022
Response from Barbara L. on 12 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Korey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean an comfortable. A little outdated and some pieces of furniture were a little worn. But everything worked well. Kitchen was stocked with all the dishes and cookware needed. 2-room suite had plenty of space for the program parts of a mother/daughter retreat which had 9 participants.
Stayed 1 night in May 2022

8/10 Good

Maikyjah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning
It’s wa great but they should make sure the sheets are clean and theses no hair in the beds thanks
Stayed 1 night in May 2022

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, safe, quiet and feels like a piece of home. The Netflix and HBO apps on the TV didn't work, but Showtime and YouTube did.
Stayed 1 night in Apr 2022

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably one of the cleanest hotels weve ever stayed at! The suite was bigger than expected & very nice
Stayed 1 night in Mar 2022

10/10 Excellent

Brent

Stayed 1 night in Mar 2022

10/10 Excellent

Brandi

Stayed 1 night in Jan 2022

10/10 Excellent

Leif, Centerville

Stayed 1 night in Jan 2022

6/10 Okay

Tanette

Travelled with partner
Liked: Cleanliness, staff & service
I liked the fact the room had a full kitchen with dish washer. What I did not like was the breakfast not what I’m use to with complementary breakfast with a hotel also my first room TV did not work but we were moved to another room so that worked out
Stayed 1 night in Dec 2021
Response from Mike Ash on 4 Jan 2022
Most hotel brands are exploring different breakfast options currently due to staffing challenges and differing health and safety regulations from location to location. We are attempting to find the middle ground between new standards and the old staples that guests grew to expect. We apologize that this didn't meet your expectations and hope we find better ways to provide you with an outstanding experience in the future. We appreciate your feedback and hope to see you again when your travels bring you back to the area.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good breakfast. Friendly staff. Only complaint is that no bar soap in room and front desk said we would have our room refreshed midway during our visit, and it didn’t happen. I had to call about it the next day.
Stayed 4 nights in Nov 2021

4/10 Poor

James

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worn out property!
The hotel is worn. TV stand made the TV crooked. Dresser drawer was broken and NOT fixed when brought to their attention. Daily housekeeping was not provided when asked. I’ll never stay there again!
Stayed 4 nights in Oct 2021

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Nychelle

Stayed 1 night in Oct 2021

6/10 Okay

Kim

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Look like it needs to be renovated.
Stayed 2 nights in Sep 2021

10/10 Excellent

Robin

Stayed 1 night in Sep 2021

10/10 Excellent

Sirlei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean . The staff courteous and helpful . Full breakfast served .
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, clean, just a little outdated. Bed was comfy.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021