Indoor pool

Reviews of Courtyard by Marriott Rockford

3 out of 5
Courtyard by Marriott Rockford
7676 E State St, Rockford, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chamariah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family n friends enjoyed the stay
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Chamariah, we're thrilled that you and your loved ones found enjoyment at Courtyard Rockford. It's fantastic to know we could contribute to a memorable experience. Thank you for choosing us and we look forward to welcoming you and your family and friends back for another enjoyable stay.

10/10 Excellent

ERIKA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to all different restaurants and bars.
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Erika, it's fantastic to see that you enjoyed the convenient location of Courtyard Rockford. We cherish being a quick hop away from fantastic eateries and entertainment spots. If you find yourself in Rockford again, we hope to be your chosen destination once more.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Patrick, thank you for your excellent rating for Courtyard Rockford. We're thrilled to know we met your expectations and we look forward to welcoming you back in the future.

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the excellent rating, Martha!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard Rockford! We look forward to hosting you again soon.

10/10 Excellent

JOANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked convenience of 1st floor sliding door allowing easy access to parking lot.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Joanne, it's fantastic to hear that you appreciated the easy parking access provided by your first floor room at Courtyard Rockford. We strive to facilitate convenience for all of our guests. Looking forward to your next visit.

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were offered a bottle of water upon arrival, which helped so much in the evening. We were grateful for that! We saw there was a small convenience store for guests and cookies on a table. The front desk associate was super friendly and showed the map of the best parking closest to our room.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Sandra, it's delightful to read about your positive experience at Courtyard Rockford. We believe that small touches like complimentary water on arrival and our convenient store add that extra bit of comfort for our guests. Moreover, our highly hospitable team members at the front desk always strive to provide useful information to make your stay as stress-free as possible. We're thrilled you appreciated these aspects and we look forward to welcoming you back again.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean as I desired and the beds are extremely comfortable. I was also upgraded to a king suite to my request for a room on the 1st floor.
Stayed 4 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Scott, it's great to hear that your room at Courtyard Rockford met your expectations in terms of cleanliness and comfort. We're also thrilled that our team was able to accommodate your request for a first-floor king suite. We value your feedback and look forward to welcoming you again.

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Dorian, it's a pleasure to hear about your positive experience at the Courtyard Rockford. We're glad you found our team members friendly and accommodating. Hope to see you again soon.

2/10 Terrible

jenna

Travelled with partner
Disliked: Amenities
Didn’t tell us about paying for breakfast in advanced so was not able to get breakfast at 8am. Hotel room was trash and stains on sheets.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Jenna, we regret hearing about your less than satisfactory stay. We understand there was a miscommunication concerning the breakfast policy and you experienced concerns about the room's cleanliness. We aim to provide a clean environment and clear communication about our offerings, so we appreciate your feedback. We are working diligently to address these matters to improve our guests' experiences.

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Alex, thank you for your stellar rating of Courtyard Rockford! We're thrilled that your experience was a great one. We look forward to welcoming you back for another enjoyable stay. Please consider sharing specific highlights of your trip next time, as we value your insights. Safe travels.

10/10 Excellent

Todd, LAKEVILLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the room
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Todd, thank you for sharing your positive experience at Courtyard Rockford. We're elated to hear you were pleased with your room. Do come back and stay with us again soon.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Victor, thank you for choosing to stay at Courtyard Rockford. We're pleased to see that your stay met expectations. We look forward to having the pleasure of welcoming you back.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Best customer service I have experienced in years.
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Michael, we're thrilled to know you found the customer service at Courtyard Rockford to be unparalleled. Delivering an exceptional experience to our guests is at the core of what we do. We appreciate your kind words.

10/10 Excellent

reggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service, fast check in and a great stay!
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Reggie, it's music to our ears knowing you had an outstanding experience at Courtyard Rockford. Your remarks about our efficient check-in process and exceptional customer service are highly appreciated. We can't wait to provide another great stay for you in the future.

10/10 Excellent

reggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable and quiet stay
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Reggie, thank you for sharing your experience. It's wonderful to hear that your stay at Courtyard Rockford met your expectations with its comfortable and tranquil setting. We can't wait for your next visit!

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it had continental breakfast
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Traci, thank you for sharing your experience at Courtyard Rockford. We're thrilled to know you enjoyed your stay. As for the breakfast option, we appreciate your suggestion and will certainly take it into account. We look forward to welcoming you back for an even more splendid stay next time.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best temperature controlled room I have ever been in. Never fluctuated which made for a great nights sleep in a very comfortable bed.
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
Beth, it's truly gratifying to know that Courtyard Rockford was able to facilitate the ideal conditions for your restful night's sleep. We take pride in our well-regulated rooms and the comfort they offer. Thank you for sharing this delightful feedback with us. We hope to welcome you back in the future for yet another restful stay.

2/10 Terrible

Lynn

Travelled with family, Travelled with group
We checked into our room only to find it was like a sauna in there with the heat blasting. We could not adjust it, so I went to the front desk to let them know. They moved us to the room next door. The heat did not work in that room, so back to the front desk and was told maintenance would work on it. I told her we would not be back until late since we were in town for a concert at the BMO Center. When we returned around 11:30, there was a note on our door for me to go to the front desk. I was told that the air had been fixed in our original room, so we moved back to our original room. We got in there and the air conditioning was blasting and it was 61 degrees in our room. I was getting pretty upset and went back to the desk. The manager came up to our room to see if he could adjust the temperature, but was unsuccessful, so we said we would go back to the second room again. He gave me new keys, I went up to unlock the room and the keys did not work. So back to the desk for new keys. We got into the room and found it was chilly in there since it was 35 degrees outside. This was the room with no heat. Back to the desk. We were moved to a new room that was supposed to be clean, but wasn’t. I wanted to move to a new hotel, but by now it was 12:30. I was told that there was nothing they could do about refunding my money or getting me a room at a different hotel since I booked through a 3rd party. We ended up staying in the room with no heat. Worst hotel stay ever!
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
Lynn, we sincerely regret reading about the uncomfortable temperature conditions in your room and your subsequent difficulties with the keys and room cleanliness, which significantly marred your stay. We understand your frustration. Our team deeply regrets any inconvenience you may have experienced and strives to provide seamless service. Regarding third-party bookings, please note that they have their own procedures for refunds, which unfortunately limits our immediate control over such matters. We hope to have a chance to better serve you in the future.

6/10 Okay

Brittny

Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Thank you for sharing your feedback, Brittny!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Brad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled musty and the towels and sheets not the cleanest. Very friendly stay.. expected better for the rate
Stayed 3 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
Brad, we regret to hear about the issues you faced with the cleanliness and odor in your room. We strive to maintain a fresh and clean environment for our guests, and it's disappointing to know that we did not meet your expectations this time. On the positive side, we're glad that our team members contributed to creating a friendly atmosphere during your stay. Rest assured, we've taken note of your feedback for improvements. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Jo Ellen

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Customer Service on 2 Nov 2023
Jo, it's wonderful to hear how much you appreciated our team members' friendliness and helpfulness at Courtyard Rockford. These are qualities we highly value and we're glad they contributed to your pleasant stay. We hope to welcome you back soon.

2/10 Terrible

Chamariah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Chamariah, it appears you have provided a rating without any specifics regarding your stay. It disappoints us that you might not have had the best experience. Feel free to share any details of your stay so we can further understand what happened and address these matters. Your satisfaction is important to us.

8/10 Good

Lesa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Thank you for the amazing rating, Lesa!It's great your time at Courtyard Rockford was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 26 Oct 2023
Thomas, thank you for the 10-star rating! We're delighted to hear you had an excellent stay at Courtyard Rockford. We appreciate your feedback and look forward to welcoming you back in the future!

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The commode was not functional and the lobby bathrooms had no hand towels. We now rate this chain with Days Inn - which means never again
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Elizabeth, we regret to hear about the inconveniences you faced during your recent visit and we apologize for any difficulties you encountered with the restroom amenities. We understand your disappointment and would appreciate an opportunity to improve your perception of us in the future. We assure you that our team members strive to provide a comfortable and pleasant stay for all our guests. Your feedback has been noted and will be used for the improvement of our guest experience.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, quiet, very clean and felt very safe.
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Scott, thank you for sharing your delightful experience at Courtyard Rockford. We are thrilled to know that our snug beds, serene environment, and cleanliness standards helped enhance your sense of security. We look forward to welcoming you back for another comfortable stay.

2/10 Terrible

MICHAEL, Denver

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Had reservations… get there late in the evening. They had no rooms… oversold by 15 rooms with no other hotels available in the city. All they said was sorry, your problem!!! Very unprofessional!!!
Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Thank you for reaching out. We advise that reach out to Expedia directly in order to rectify this issue. We hope to welcome you back in the future for a lovely stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay for a wedding.
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
David, we're delighted to hear that Courtyard Rockford was well-situated for your wedding festivities. We're glad you enjoyed your stay and hope to see you again in the future for any other events or simply for a leisurely stay.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Check in was smooth. The bed was so amazingly comfortable and the atmosphere was so pleasant
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Thank you for the great review, Rebecca.It's outstanding you enjoyed your time at Courtyard Rockford. We love offering the most relaxing and comfortable experiences with our guests and your praise for our bedding lets us know we're doing our job. Thank you again for sharing your feedback!We look forward to sharing another amazing experience with you soon!

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Property conditions & facilities
The room seemed super old and outdated. Our toilet also barely flushed. You could also hear every sound your neighbors made or even people down the hall. I wouldn’t stay there again.
Stayed 1 night in Oct 2023
Response from Customer Service on 22 Oct 2023
Elizabeth, we genuinely appreciate your feedback. It's unfortunate to hear that the condition of the room did not meet your expectations and the issue with the restroom came up during your stay. Noise disturbances can be disruptive, and we regret this impacted your visit. We're constantly taking steps to improve our facilities and guest experience. Hope we can welcome you back in the future for a more satisfactory stay.

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 18 Oct 2023
Thank you for the wonderful rating, Stacey!It's fantastic you enjoyed your time at Courtyard Rockford so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

2/10 Terrible

Bethany

Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Bethany, we value your feedback and it's disheartening to see that we didn't meet your expectations during your recent stay. Your satisfaction is our top priority and we apologize if we fell short. We hope you'll give us another chance in the future to show our commitment to exceptional care.

10/10 Excellent

Leslie J

Liked: Cleanliness, staff & service, property conditions & facilities
Although this property is ready for some updating, it is spotlessly clean and the staff is charming and helpful. I would stay there again. I felt comfortable, safe and well cared for.
Stayed 1 night in Sep 2023
Response from Customer Service on 17 Oct 2023
Leslie, thank you for taking the time to leave a glowing review about your stay at the Courtyard Rockford. We're thrilled that you found our establishment impeccably clean and our team members charming and helpful. Hearing that you felt comfortable and safe is the highest praise we could hope for. We're looking forward to the opportunity of welcoming you back for another pleasant stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct 2023
Susan, it's fantastic to know you enjoyed your stay at Courtyard Rockford! We're confident that your high rating reflects the positive experience you had. The team at Courtyard Rockford is excited to welcome you back during your next visit to the area.

10/10 Excellent

Nancy J

Stayed 1 night in Oct 2023
Response from Customer Service on 13 Oct 2023
Nancy, thank you for choosing to stay at Courtyard Rockford. We are delighted to know that your experience with us was satisfactory. Your positive feedback serves as a great motivator for our team. We look forward to welcoming you back in the near future.

8/10 Good

Bernadette

Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Thanks for the 4/5 rating, Bernadette!We're thrilled you enjoyed your time at Courtyard Rockford so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Laura

Stayed 2 nights in Sep 2023
Response from Customer Service on 29 Oct 2023
Thank you for taking the time to submit this feedback, Laura.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Staff was so kind...great room. Can't wait to be back! Jess
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Oct 2023
Jess, it's wonderful to hear your positive feedback about Courtyard Rockford. We're delighted our team members' kindness made your stay memorable and you were comfortable in your room. With that we're excited for your return visit. Safe travels until then.

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Wonderful property. Wish we could of stayed longer than one night to take advantage of the beautiful pool and other amenities. Service was very friendly. One note: don't try to pay with Apple Card on your phone because they are not capable of taking payment without a 'physical card' to present. Other than that ....Great!!
Stayed 1 night in Oct 2023
Response from Customer Service on 3 Oct 2023
Johnathan, thank you for your stellar review! We're thrilled to hear that you enjoyed your stay with us at the Courtyard Rockford. It's wonderful that you found our amenities appealing and our team members friendly. Regarding your note on the payment method, we appreciate your understanding, and we are continuously working to update our payment options to better serve our guests. We look forward to welcoming you back for a longer stay next time! Enjoy the rest of your day.

4/10 Poor

Norbert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Oct 2023
Norbert, we appreciate your feedback and regret to see that your experience didn't align with the high standards we aim to uphold. Please allow us to reassess and enhance our services to ensure more enjoyable stays for our future guests. That said, we genuinely hope for the opportunity to redeem ourselves and offer you the high-standard experiences we're committed to.

8/10 Good

Jeffrey S.

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine…better than Ok, not great.
Stayed 1 night in Sep 2023
Response from Customer Service on 2 Oct 2023
Thank you for the 4/5 rating, Jeffrey!We are excited to see that you had an enjoyable experience at Courtyard Rockford. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great! Room, Bistro Cafe and staff.
Stayed 1 night in Sep 2023
Response from Customer Service on 26 Sept 2023
Deborah, it's wonderful to hear that your stay at Courtyard Rockford was fantastic! We're delighted that our rooms and Bistro Cafe met your expectations. It's especially pleasing that our team members contributed to making your experience memorable. We want to welcome you back for another superb visit soon!

6/10 Okay

Elida

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Sept 2023
Elida, thank you for choosing Courtyard Rockford and for rating your recent stay. We're committed to enhancing our guest experience, and your feedback helps us improve. We hope to welcome you back in the near future for an even better experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lots of dining options around.
Stayed 1 night in Sep 2023
Response from Customer Service on 26 Sept 2023
Michael, we're thrilled you found the Courtyard Rockford's location convenient with multiple dining options nearby. Your positive feedback is appreciated, and we hope to see you again soon for another excellent experience.

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Thank you.
Stayed 1 night in Sep 2023
Response from Customer Service on 25 Sept 2023
Thank you for the fantastic rating, Maria!It's outstanding you had such a wonderful experience at Courtyard Rockford. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near many dining options.
Stayed 2 nights in Sep 2023
Response from Customer Service on 24 Sept 2023
Thank you for this lovely review, James!We're thrilled to know you had such a wonderful experience at Courtyard Rockford. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Thank you for the 10/10 rating, Joseph!It's excellent you enjoyed your time at Courtyard Rockford so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Tracy, thank you for staying with us at Courtyard Rockford and for taking the time to provide your rating. We're glad to see that you had a positive experience. We appreciate your feedback and look forward to welcoming you again in the future.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Customer Service on 17 Sept 2023
Thanks for the perfect rating, Robert!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Rockford.Have a wonderful day!

10/10 Excellent

Tonya

Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Tonya, thank you for leaving this positive rating for Courtyard Rockford. It's always wonderful to hear from satisfied guests. We look forward to welcoming you back on your next visit.