Lobby

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1133 N 7th St, Rochelle, IL

Reviews

7.8

Good

Rating 10 - Excellent. 109 out of 298 reviews" "
Rating 8 - Good. 96 out of 298 reviews" "
Rating 6 - Okay. 46 out of 298 reviews" "
Rating 4 - Poor. 26 out of 298 reviews" "
Rating 2 - Terrible. 21 out of 298 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

MARCOLA

Business traveller
Liked: Cleanliness, staff & service, amenities
Its a nice hotel in a convient easy to access location.
Stayed 1 night in Apr 2024
Response from Xavier, Front Office Supervisor on 18 Apr 2024
Thank you for taking the time to give us your opinion. We're glad you enjoyed yourself! Please come again anytime you are in the area!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but it was clean and felt safe. The staff was terrific, friendly and considerate. Affordable and convenient after the eclipse. Breakfast was better than expected. Would recommend.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Megan,Thank you very much for your stay. We're delighted to hear that you had a positive experience during your stay with us! Ensuring cleanliness, safety, and excellent service are top priorities for us, and we're glad we could meet your expectations in these areas. It's great to know that you found our staff friendly and considerate, and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Thomas,Thank you for your stay. We are so glad you had a great time at our hotel. We feel proud when we get such a good rating which motivates us to serve better. We aim to provide a consistently superior guest experience and certainly try our best to offer the most comfortable stay possible. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

William

Disliked: Property conditions & facilities
Appeared to be a condominium converted to a hotel. The building was tired, stale, had old and antiquated bathroom fixtures, an inadequate elevator, subpar green space outside the hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear William,We apologize for any disappointment you experienced during your stay. We appreciate your feedback regarding the building's appearance, bathroom fixtures, elevator, and outdoor space. Your comments are important to us, and we will take them into consideration as we strive to improve our accommodations and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Sincerely, Hotel Manager

10/10 Excellent

Marlene, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Mar 2024
Dear Marlene,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

SHU YING

Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Gwendolyn

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was definitely dirty, but minimal cleaning had been done, so it wasn’t completely filthy. The bed was horribly uncomfortable and there were dark blood stains on the mattress cover which were visible through the sheet. There were other mystery stains & substances around the room. The shower was either dirty or stained black on the floor and the tub was cracked. The shower pressure was so high that the tub would fill with water while I showered if I didn’t turn it down. There is cable tv, which was ok but no options for streaming, which is outdated. Towels seemed clean. The sliding glass door to the patio was halfway locked & I couldn’t figure out how to get it open, but it jarred enough that I was concerned that it wasn’t fully locked either. The breakfast was delicious (waffles & biscuits/gravy) but the eggs were rubber. The sausage was okay. Milk was kept cold. Snacks & supplies for sale by the front desk were running low. I would most likely choose a different hotel if I visited next time. It did the job, but wasn’t worthy of a vacation stay.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Stephanie,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. I will be sure to look into and correct any issues to ensure we provide a better guest experience.Sincerely, Hotel Manager

10/10 Excellent

Marlene, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff remembers who we are
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Will

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 24 Jan 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Pauline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed here because it was snowing and had to find a place to stay quickly.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 30 Dec 2023
Dear Pauline,We appreciate you choosing our hotel during a snowy situation and for taking the time to share your experience. We hope you found comfort and convenience during your stay, and we look forward to hosting you again under more favorable circumstances in the future.Sincerely, Hotel Manager

6/10 Okay

jessica

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
i was out into the wrong room. when i called the front desk i was told those rooms are reserved. i booked a specific room online and did not get what i should have.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Jessica,We are truly sorry for the inconvenience you experienced with your room assignment. That's not the experience we aim to provide. Your feedback is valuable, and it's important for us to ensure that the room you booked is the one you receive. We'll investigate this issue further to prevent such instances in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Michael,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Marlene, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that it appears the property is being renovated. Also, Wanda, who prepares the breakfast also remembers us & takes care of us!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Marlene,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Staff & service
Rude staff
Stayed 1 night in Nov 2023
Response from Xavier, Front Desk Supervisor on 13 Nov 2023
Thank you for taking the time to give us your feedback. We apologize for the experience you had at our hotel. We value the respect our staff gives to guests on top of everything else, and we are very disappointed to hear of this. The employee will be disciplined, and we apologize for any inconvenience this may have caused you.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Oct 2023
Response from Xavier, Front Desk Supervisor on 31 Oct 2023
Thank you so much for the great review! We're glad you enjoyed your stay. Please come back anytime you are in the area.

6/10 Okay

Susan

Stayed 1 night in Oct 2023
Response from Xavier, Front Desk Supervisor on 13 Nov 2023
Thank you for taking the time to leave us a review. We appreciate your input, and we the staff hope to have the chance to make your next visit an exceptional one!

6/10 Okay

Mary

Travelled with family
Didn’t like that the property was pet friendly. It kind of had a smelly odor. It was a little noisy and breakfast wasn’t what we expected. So it only an average place to stay. But in the future we wouldn’t stay there again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Mary, Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

2/10 Terrible

Jacob

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, we decided to elect for a refund. So, please provide that. We went to a different hotel because we didn’t feel safe. The property was dirty. Blood spots near our sink, sticky floor, holes in wall, ruined doors that were just painted over. Also, the hotel didn’t have our reservation on file.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Jacob, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower was horrible as I was taking a shower, stood in the water up to my ankles. The Internet service was horrible.
Stayed 1 night in Oct 2023
Response from Xavier, Front Desk Supervisor on 13 Oct 2023
We sincerely appreciate you taking the time to share with us your experience at our hotel. We apologize for the grievances you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear they were not met to your satisfaction is disappointing to hear We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also contact our internet providers to see if we can in any way boost our Wi-Fi signal for proper guest use. If you ever find yourself in the area again, please allow us the chance to make it up to you and exceed your expectations with another visit.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Uncomfortable
Shower didn’t drain had to stand in ankle high water to shower.. walls were paper thin uncomfortable beds outdated tvs..
Stayed 1 night in Oct 2023
Response from Xavier, Front Desk Supervisor on 13 Oct 2023
We sincerely appreciate your review, and the time you took to write it. We apologize for the experience you had while staying at our hotel. We pride ourselves in making sure our hotel meets the expectations and standards of our guests, so to hear you were not comfortable with your visit is very disappointing to hear. We will have maintenance take a look at our tubs and make sure the drains are working properly. We will also see about possibly updating our television sets. If you ever find yourself in the area again, please allow us the chance to exceed your expectations with your next visit.

2/10 Terrible

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was incredibly musty. The carpeting was dirty. The floor of the shower was black.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 2 Oct 2023
Dear Pamela,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very easy check in. Staff friendly. Room was clean!
Stayed 1 night in Sep 2023
Response from Hotel Manager. on 2 Oct 2023
Dear Amanda,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Devon

Great and friendly staff
Stayed 1 night in Sep 2023
Response from Xavier, Front Desk Supervisor on 25 Sept 2023
Thank you so much for taking the time to give us your opinion. We're so glad to hear you enjoyed your stay! Please come back anytime you're in the area and need a place to sleep.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little getaway.
We Love staying here. Great location, friendly staff, great rooms, comfortable bed.
Stayed 1 night in Sep 2023
Response from Xavier, Front Desk Supervisor on 25 Sept 2023
We appreciate you for taking the time to give us your opinion on your stay, and so glad to hear you enjoyed it so much! Please visit us again if you ever find yourself in the area.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Nice probably above average hotel, clean, convenient, staff was friendly, professional, really no complaints or concerns. Would stay there again. Good variety in hot breakfast.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 23 Sept 2023
Dear John,We're delighted to hear that you had a pleasant experience during your stay at our hotel. It's great to know that you found our hotel to be clean, convenient, and that the staff was friendly and professional. We're also pleased that you enjoyed the variety in our hot breakfast. Your positive feedback is much appreciated, and we look forward to welcoming you back for another stay in the future. If you ever have any suggestions or additional comments, please feel free to share them with us.Sincerely,Hotel Manager

10/10 Excellent

Yelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast in the morning and great staff.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,We're delighted to hear that you enjoyed our great breakfast and experienced excellent service from our staff during your stay. Your feedback is appreciated, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
Good and bad, but more good.
Room was very small but was clean and comfortable. Had a newer mattress and probably the softest towels I've ever used in any hotel. The tub could have used a little more attention or may have been missed entirely. There was a used soap left in the dish and the bottom of the tub was dangerously slippery (we did not complain to the desk because it wasn't noticed until morning). Breakfast was satisfactory but could use more seating in the dining area. It was ok for an overnight stop and we would stay again if we were passing through.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness and comfort of our rooms. Your feedback about the tub and breakfast area is valuable to us, and we will address these issues to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back on your next visit to our area. If there is anything specific you would like to see improved, please don't hesitate to let us know.Sincerely,Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 22 Aug 2023
Dear David,Thank you for your kind review. I’m glad we could provide great service and amenities during your stay. We are proud of our hotel and strive to meet the needs of all guests. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Bill

Stayed 1 night in Aug 2023
Response from Xavier, Front Desk Supervisor on 23 Aug 2023
Thank you for taking the time to give us your input and thank you for staying with us! If you are ever in the area, please consider staying with us again.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor on 12 Aug 2023
Thank you for staying with us, and we're glad to hear you enjoyed your experience. Please come again anytime!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Front Dest Supervisor on 10 Aug 2023
Thank you for staying with us, and we do appreciate you taking the time to give us feedback. If anything brings you to the area again, we hope you consider us so we can give you stay that meets your standards and exceeds your expectations.

8/10 Good

Guillermo

Stayed 3 nights in Jul 2023
Response from Xavier, Front Desk Supervisor on 21 Aug 2023
Thank you for taking the time to give us your rating! If you are ever in the area, please consider staying with us again!

8/10 Good

Robert

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 20 Aug 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Darzell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude people and racist too strict
Stayed 1 night in Jul 2023
Response from Moe GM on 27 Jul 2023
THANKS FOR YOUR FEEDBACK WE WILL SHARE IT WITH THE TEAM & WE WILL BE IN TOUCH TO FIND OUT MORE ABOUT HOW YOU FEEL.I DO APOLOGIZE THE WAY YOU FEEL, THANKYOU

8/10 Good

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel do not have channel in Spanish in the TV.
Stayed 2 nights in Jul 2023
Response from Moe GM on 27 Jul 2023
THANKS FOR YOUR FEEDBACK WE APOLOGIZE FOR THAT WE DID NOT COME TO YOUR EXPECTATIONS & WE WILL WORK ON THIS ISSUE. WE WILL SHARE THIS WITH OUR TEAM & THANKS

8/10 Good

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Day Party trip
Hotel was clean. Bathroom needs updated in the room. Plus no exhaust fan in the bathroom. But it was clean.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 7 Jul 2023
Dear Michelle,Thank you for choosing our hotel for your birthday party trip. We're glad to hear that you found the hotel to be clean. We appreciate your feedback regarding the bathroom and the need for updates, as well as the absence of an exhaust fan. We'll take note of these points and share them with our team for future improvements. We value your input and hope you had a memorable birthday celebration overall. If there's anything else we can assist you with, please let us know.Sincerely, Hotel Manager

8/10 Good

Benjamin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, the room was clean quite and comfortable, the bed was the most comfortable hotel bed I've ever slept in, the only complaint I have is that the TV is a little out of date and didn't have many channels, but other than that I'd definitely stay there again
Stayed 1 night in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Benjamin,Thanks for the stay and the compliments for the staff and cleanliness. At the same time I have taken note of the inconveniences caused due to the TV. These will be addressed on priority. You can have a pleasant stay for sure next time.Please do visit.Sincerely,Hotel Manager

6/10 Okay

Mike

Stayed 1 night in Jun 2023
Response from Hotel Manager on 18 Jul 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was awesome, very nice and helpful.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Jo,Thank you for your kind words.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us .Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here.Warm Regards,Hotel Manager.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Had a good stay we had pups we were on ground floor with an outside exit (very nice for walking pups). Also breakfast was very good and staff was friendly.
Stayed 1 night in May 2023
Response from Moe GM on 1 Jun 2023
Thankyou for your feedback we will share it with our team & hopefully you will give us another chance to serve you again. thanks

6/10 Okay

Rebeca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I arrived they gave me a room that was already given to someone else. Not sure how that happened but it wasn’t a good experience.
Stayed 1 night in Apr 2023
Response from Moe GM on 2 May 2023
Thankyou for your feedback, We do apologize for the mix up, we take these issues seriously and we will be getting in touch to find out more. I hope you will give us another chance to make it better. Hope to see you in near future.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Convenient & quiet
The room was great & comfortable. Bathroom needs a bit of attention to the ceiling & tub cleanliness. No one came to replace our towels after 2nd night and had to ask for clean dry towels at front desk. Desk attendants were excellent and breakfast choices great ! Will stay here again
Stayed 3 nights in Apr 2023
Response from Moe GM on 18 Apr 2023
Thankyou for the feedback & we do apologize for not coming up to your expectations in housekeeping. We will share your feedback with our team, we will make it right for you on your next visit. thanks

8/10 Good

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit older but it is well-managed. It is off the busy highway a bit but that means it’s quieter with less traffic. I especially appreciated the care the staff took to be sure I had a quiet room. It’s not the “Ritz”, but it’s clean, comfortable, staffed well, and reasonably priced. I will definitely be staying here again.
Stayed 1 night in Apr 2023
Response from Moe GM on 18 Apr 2023
We appreciate you taking the time to give us a feedback, we will share it with our team & hope to see you again which give us a chance to serve you and meet your expectations. Looking forward to see you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway
Nice, clean hotel. Friendly service. Good breakfast. We have been here before. We will be coming back. Hot tub was amazing.
Stayed 1 night in Mar 2023
Response from Front Office Supervisor on 31 Mar 2023
Thank you for taking the time for filling out the survey. We will share it with our team & hope to see you again soon!

4/10 Poor

Destiny

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed in the room with a jetted tub simply because I wanted to take a nice bath. Once the jets were on our bathwater turned brown and we saw all sorts of hair and dirt floating around in our bath that wasn't there originally. Absolutely disgusting.
Stayed 1 night in Mar 2023
Response from Front Office Supervisor on 31 Mar 2023
We appreciate your feedback and we do apologize for the inconvenience, and our team member will be in touch with you to find out more about it and to see how we can make your next stay a better experience.

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get to stay at this property due to weather conditions that prevented us from reaching the hotel
Stayed 1 night in Mar 2023
Response from Moe GM on 7 Mar 2023
Hi thanks for your feedback & we care about your safety more then anything else, hope you will give us another chance to serve you.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Limited food options
Stayed 2 nights in Feb 2023
Response from Moe GM on 7 Mar 2023
Thanks for your response we will share it with our team, hope you will give us another chance to serve you, looking forward to see you

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled! Plan to stay again.
They are newly remodeled, we stayed for two nights. Very nice room, had a balcony which was perfect for me. The bed was very comfortable. The tub had a lower side which makes it much easier for people like me to get in and out of. I do want to give a special thank you to the breakfast attendant, she both mornings i was there asked if i needed any help. ( i walk with a cane, so carrying multiple things is a chore). I politely declined but she was so nice and the second morning as soon as she saw me she said"let me know if you need anything or help with anything" that meant alot considering we were there for two nights and she was only one who offered help. I totally reccomend staying here, it is ADA friendly, pet friendly(with small nightly fee), and has great staff. Everyone was so kind, but i wish i wouldve gotten her name. Overall 9/10
Stayed 2 nights in Feb 2023
Response from Moe GM on 8 Feb 2023
Thankyou for your feedback we appreciate & will share it with our team making sure all of our guest be served the same way. Hopefully we will see you again & making sure your next stay goes more comfortable. Thanks again

10/10 Excellent

christine

Liked: Staff & service, amenities, property conditions & facilities