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Reviews of Quality Inn

2.5 out of 5
Quality Inn
567 E IL Route 38, Rochelle, IL

Reviews

6.4
Rating 10 - Excellent. 68 out of 285 reviews" "
Rating 8 - Good. 69 out of 285 reviews" "
Rating 6 - Okay. 44 out of 285 reviews" "
Rating 4 - Poor. 50 out of 285 reviews" "
Rating 2 - Terrible. 54 out of 285 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked perfectly for what we needed! Good breakfast, pool was clean and beds were comfy
Stayed 1 night in Feb 2024

2/10 Terrible

RuthAnne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charges extra as a deposit without telling you; the deadbolt on our room didn’t lock. There was semen stains on the headboard, as well as cigarette burns and holes across the comforter. We paid extra for a room with a jetted tub that was had jets that were broken and didn’t turn on, and had 4 broken tiles around the tub. Speaking of broken tiles there were 2 tiles unattached and broken in half in the bathroom and there was a massive hole about 8 X 5 inches wide in the ceiling. The micro-fridge only had enough room for 6 bottles of water and a little box of popcorn chicken. And yes you read that right, a micro-fridge because on top of the fridge was a mounted mini microwave that had to be from the 1960’s because it only had a turn dial with the numbers 1 through 10, 11, 12, 15, 18, 25 and 30 which are the only minute choices to cook on, but it doesn’t matter because setting it going for 1 minute actually cooked for 3 minutes. The tv worked but the remote was taped together. The website states they have wifi but it is “dial up wifi” which I had to google because I’ve never heard of that before - as well as they say they have a casino and game room but they literally don’t unless it’s there and just has no signs or arrows anywhere for it. There was a gym, but only had 3 70’s “machines” that were broken. Overall it needs a deep cleaning with real cleaning products and especially dusting done in the corners. We slept on top of the comforter because of how gross it
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced!! Helpful staff!! Clean rooms!!
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Margo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the large clean rooms, with free breakfast, and the pool is a plus.
Stayed 1 night in Mar 2024

10/10 Excellent

Wwg1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Jaccuzzi
Stayed 2 nights in Feb 2024

6/10 Okay

Anais

Bed sheets had stains
Stayed 4 nights in Feb 2024

6/10 Okay

DAngela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Worth it
The only complaint i really have is the pool was closed, and the mattress was realy hard like too firm. Other than that, the suite was so nice. Hot tub in the room was relaxing. Had private balcony, overall the two night stay was enjoyable and worth the cost. The staff were very friendly, breakfast was also pleasant. Clean rooms, clean lobby, clean dining area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend you staying here
1. Pool is out of order/ not working 2. When I asked about the gym the gentleman stated they didn’t have a gym but then came back and stated it was in the 1st floor and never knew about it. 3. When I came back to my room after being out for dinner/show (couple of hours) I found a big roach on my bag and called the reception as he stated they didn’t have roaches and they just recently sprayed the hotel. I informed him to come to my room to show him (as he did) and he gave us a different room for the night. Although he was doing all he could to make our stay better and appreciate what he was able to do for us. I don’t recommend anyone to stay here cause I know I would not return back to this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tresh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, pool was closed due to crack in the foundation.
Stayed 1 night in Jan 2024

8/10 Good

Kirstin

Travelled with partner
Liked: Staff & service, amenities
I stayed here with my boyfriend on 12/31/23 we had the suite room with the jacuzzi. The room was gorgeous but when you walked into the room there was an odd smell to it.. it wasn’t unbearable and frankly after being in the room you don’t even notice it. There were somethings about the room that I did question but wasn’t a big deal to me. For example the jacuzzi had cracks in the tile and their were stains on the wall and ceiling in the kitchen area of the room. It didn’t bother me much but figured I’d add that in. The staff were very helpful and friendly and I absolutely LOVED the beds! They’re so very comfortable! I definitely recommend staying here! I really enjoyed my night!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impressions were very good. It’s nice, updated and clean. Loved the bedding and very impressed. Low cost & High quality. Efforts are paying off.
Stayed 1 night in Dec 2023

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights. First room we were in, had food in the refrigerator and on the counter from previous occupants. The refrigerator did not work in the second room. We had to constantly get our room keys reset for the 3rd room every night. No proper ventalation in the bathroom. Pool was "broke". Bed hard, very uncomfortable.
Stayed 3 nights in Dec 2023

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Mykenzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Abby

Travelled with group
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Bradley

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor management and didn’t know what to do . Plus had the pool down for three out of my four days stay there and refused to give a discount
Stayed 3 nights in Nov 2023

4/10 Poor

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Susanna

Stayed 2 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Room nice smell good beds were comfy
Stayed 1 night in Nov 2023

2/10 Terrible

Matt

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!!
Showed up to the hotel and immediately saw cockroaches in the hotel room, when the moved us to a new room the lights didn’t work and even more bugs. When we asked for a refund they refused. Avoid!!!!
Stayed 1 night in Nov 2023

4/10 Poor

jami

Stayed 1 night in Nov 2023

10/10 Excellent

Capri

Liked: Property conditions & facilities
Everything was very nice .
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The road goes on forever . . .
I had a nice stay here. The checking was easy and the staff friendly and accommodating. My room was clean and comfortable. The bed was a little too firm for me, but to be fair, 90% of hotel beds are too firm, so I travel with a 3” mattress pad. Otherwise, a great stay. I would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kristen

Liked: Cleanliness, amenities
Good for short-term stays! The rooms were clean and the breakfast was decent. Would stay again!
Stayed 2 nights in Oct 2023

2/10 Terrible

Francke

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible odor in room
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023

4/10 Poor

Paul

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check-in tried to over charge clerk was hard to understand. Wi-Fi hard to connect. Refrigerator not working. No services within walking distance. Breakfast was extremely limited. Overall a poor excuse for a motel
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
YIKES
Beware pictures look VERY generous. Our room stunk, hairs in the shower, no exhaust fan in the bathroom, very dusty and cobwebs, missing wash clothes, tiny bathroom, sink water was cloudy and wouldn’t get hot. Outdoor entry doesn’t have a working lock so anyone can get in if they want. Would not stay again. Very affordable though and they are pet friendly.
Stayed 3 nights in Sep 2023

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not to bad
The desk, breakfast area and pool was renovated but the rooms hadn’t been. Rooms was still clean though
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary Gae

Stayed 2 nights in Aug 2023

10/10 Excellent

Lori

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good place for an overnight stay while traveling.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Our stay was short 10pm-10am so we didnt have time to use the pool. The continental breakfast was okay, they did have quite the varity of food for bkfst! The rooms were decent size, bed was comfy! Bathroom was tiny and the hot water wasnt hot enough for me. It was right off the freeway so that was perfect for us. All in all we had a good stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
This was my first stay at Quality Inn, the room was immaculate and quiet. They have parking in the lot, where you can see your vehicle from your room window. The beds and pillows are sooooo comfy. The room was on the second floor, with no elevator, however, the staircase was carpeted which made it easier to climb the stairs. Please consider installing elevators. The staff here is very friendly and accommodating, The complimentary breakfast was good too! P.S. Hey friends stay here for the convention, easy drive to the Convecation center!
Stayed 2 nights in Aug 2023

8/10 Good

HERY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
Confortable
Stayed 2 nights in Jul 2023

6/10 Okay

Jackie

Travelled with partner
Liked: Property conditions & facilities
They didn’t clean our room or make up the beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Keith

Travelled with family
Liked: Staff & service
Staff was friendly and the rooms were comfortable. The kids enjoyed the pool.
Stayed 1 night in Jul 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Check service was very friendly
Stayed 2 nights in Jul 2023

8/10 Good

Mauricio

Stayed 3 nights in Jul 2023

2/10 Terrible

Alexander

Stayed 1 night in Jul 2023

4/10 Poor

Mona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
When arrived it took them a good 20 mins to get off a call and check me in no one else was there Room smelled awful top blankets were stained room was not in good condition’s when arrived room window was open like it was being aired out smelled like cigarette smoke traveling from Texas all we wanted was sleep after driving 16 Hrs not recommended at all.
Stayed 1 night in Jul 2023