Dear Samia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our warm indoor pool, nice gym, helpful staff and comfortable location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with broken lamp shade, streaks on mirror and the other concern you highlighted. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor, issue with the toilet, loud noise and the other issues mentioned. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Helo Heidi,Your review of our RED ROOF INN ROCHESTER - HENRIETTA is disappointing to see. We are saddend to know that we let you down, as you indicated that the room was unclean, the office was closed when you arrived, and stained comforters. This is not an experience our guests usually have with us, thank you for making us aware of this.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Lasia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN ROCHESTER - HENRIETTA. I am happy you had a good experience, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. You indicated that the lack of cleanliness and the unpleasant odor you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Deo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rochester - Henrietta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Hafizullah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the uncleanliness of the hotel, the toilet was not working and the other concerns you listed. In regards to being charged more than when you booked on Expedia, the 30 charge was for an early check-in fee. Based on my investigation I saw where your deposit was refunded on 03-18-2024. If you have further queries, you can reach out to our property directly or contact our guest relations department. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Ana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester - Henrietta. It's great to see that you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. It's disheartening to hear that your stay fell short due to indicated unclean conditions, and persons playing loud music which made you feel uncomfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - HENRIETTA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the first room, the odor you encountered and all other concerns that you. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Eduardo,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn Rochester - Henrietta are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We wish you the best in your future travels.Sincerely,Red Roof Management

Hello Russell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Kathleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - HENRIETTA. It's great to hear that you were pleased with our staff prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the towel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Jeannette, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - HENRIETTA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Rochester - Henrietta. Please accept our most sincere apologies for any inconvenience caused by the first room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Thank you for sharing your feedback with us, Lynn. The team at the Red Roof Inn Rochester - Henrietta was pleased to know that you were fond of our close proximity to areas of interest and our clean rooms. However, you made mention of the noise from the fridge hindering your sleep. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

Thank you for sharing your 5/5 rating with us, Rose-mary. Our staff at the Red Roof Inn Rochester - Henrietta was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Thank you for taking a moment to leave a review, Lem. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA appreciate your 3/5 score following your stay. However, you indicated that the upkeep of the accessories and space between the door frame highlighted hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,Red Roof Management

Hello Delores, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Sylvia. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, the cleanliness of the sheets, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Ayesha. The staff and I at the RED ROOF INN ROCHESTER - HENRIETTA were disappointed to see your 1/5 score following your stay. You indicated that the stained bed linens, broken door lock, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

Hello Jay, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Ghislaine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Brian,Thank you for sharing your experience at the Red Roof Inn Rochester - Henrietta. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the holes in the room, the uncleanliness of the towels and the noise disturbances you described. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

Dear April, I appreciate you sharing your feedback following your stay at the Red Roof Inn Rochester - Henrietta. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Hello Bonnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Alice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester - Henrietta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Dmytro,Thank you for taking a moment to complete our survey at the Red Roof Inn Rochester - Henrietta. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Paul,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. I was saddened to read you had a less than desirable experience due to the uncleanliness concerns mentioned, the lack of towels and the issues you brought to our attention. Your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Tamara,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's truly disheartening to read that the uncleanliness of your floors, the condition of the towels and the other issues hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Angel,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. We are sorry you had a less than satisfactory experience due to the possible stained linens. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Onitt,We are sorry to hear your recent experience at the RED ROOF INN ROCHESTER - HENRIETTA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Dennis,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Alex,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - HENRIETTA. While it's good to read that you were fond of our pet friendliness, I was saddened to read that the uncleanliness concern mentioned hindered your ability to enjoy your stay. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

Dear Alison,Thank you for sharing your thoughts following your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. I was extremely disappointed to read that your stay was than desirable. You mentioned that the faulty TV, the condition of the wall and the downsides were the hindrances of your stay. I do apologize for the inconveniences caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's good to read you found our bed to be comfortable. However, you stated that the faulty TV remote, the possible stained linens and the other downsides were the hindrances of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Fred,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Raul,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Bill,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello Ceilidh,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - HENRIETTA and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Elizabeth,Thank you for sharing your thoughts following your recent visit to RED ROOF INN ROCHESTER - HENRIETTA. It's good to read that you found our air conditioner to be nice. However, you stated that the lack of towels, the uncleanliness of the tub and the other downsides were the hindrances to your visit. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LintonRed Roof ManagementRediresponse Specialist