Dear Dennis,We're deeply sorry for the disruptions you faced during your stay. Your comfort is our priority, and we're actively addressing the noise and odor issues. Please reach out to us directly so we can discuss your experience further and work on solutions. We value your feedback and hope to welcome you back soon under improved conditions.

Dear JoAnn,Thank you for the 5-star review! We're thrilled to hear that our team could assist you with extending your parking, ensuring your Mayo appointments went smoothly. We appreciate your kind words and hope to welcome you back soon.

Dear Charles,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us and that our staff exceeded your expectations with their friendliness and accommodation. It's also fantastic to hear that you enjoyed dining at CB3 restaurant and found the food and service to be excellent. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay soon.

Dear Lori,Thank you for your review! We're delighted to hear that you appreciated our proximity to the Mayo Clinic. We strive to provide a convenient and comfortable experience for all our guests, especially those visiting the clinic. If there are any areas where we can further improve your stay, please don't hesitate to let us know. We hope to welcome you back soon.

Thank you, Debra, for taking the time to share your feedback. We're glad to hear that our convenient location, clean rooms, and pleasant staff have been highlights of your stays with us. We apologize for the issues you encountered with room temperature and the water leakage in the bathroom; please know that we take these matters seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your loyalty and understanding, and we look forward to welcoming you back on your next visit to the area. If there's anything else we can do to improve your stay, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us again.

Dear Julie,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during check-in. Rest assured, we take your comments seriously and will address this issue with our team to ensure a smoother and more efficient check-in process in the future. We appreciate your patience and hope you will give us another opportunity to provide you with a more positive experience during your next visit.

It's fantastic to hear you enjoyed your stay in our suite! We're thrilled that it provided the comfort and convenience you needed, especially during a sensitive time like post-surgery recovery. Being close to Mayo Clinic certainly adds to the convenience, and we're delighted our staff could contribute to making your stay pleasant. Thank you for choosing us for your accommodations, and we hope to welcome you back in the future! If there's anything else we can assist you with, feel free to let us know.

We apologize for the disappointing experience you had during your stay. It's concerning to hear about the issues you encountered with cleanliness, housekeeping availability, and the behavior of our front desk staff. This does not align with the level of service and hospitality we strive to provide. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret that we fell short during your visit. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to reach out to us directly. Thank you for bringing these concerns to our attention.

I'm truly sorry to hear about the inconvenience caused by the cancellation of your doctor appointment. It's frustrating when plans change unexpectedly, especially when it leads to financial loss. While we understand your decision not to stay, we regret that we couldn't accommodate your needs better. If there's anything we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

I'm sorry to hear about your disappointing experience. Your feedback is valuable, and I'll make sure to convey your concerns to the management team. It's important for us to ensure that the property meets your expectations, especially during what can be stressful times like medical visits. Our team will be addressing the cleanliness issues and will be working towards improving the overall condition of the property. Thank you for bringing this to our attention, and I hope your future stays with us are much more enjoyable.

Thank you for rating us a 4 out of 5. Please let us know if what we could have done to make your stay more comfortable.Thank you,Kay NeitgeReservation Manager

Thank you for taking the time to rate us a 5 out of 5.We look forward to seeing you again if you are in Rocehster for your Mayo Clinic appointments.Thank you, Kay NeitgeReservation Manager

Dear Debra, thank you for sharing your feedback with us. We understand the importance of providing a modern and comfortable experience for our guests. Your comments are invaluable as we strive to continuously improve our services. Please know that we are taking your suggestions seriously and will explore opportunities to enhance your future stays with us. We appreciate your patronage and hope to have the pleasure of welcoming you back soon.

We apologize that we did not fully meet your expectations. It is our hope that you did speak with one of our associates prior to your departure about anything that could have improved your stay.

Thank you for your review! When you are able to return, we will be ready to serve you.

'High- Five'! Thank you for your praise of our property and services.

'High-Five'! Thank you for your praise- Overall Good Hotel says a lot!

Please forgive the water issue. It is our hope that you let the Front Desk know so that we could solve this issue for you.

Thank you! We are convenient and always try to match convenience with outstanding hospitality.

Thank you for the 'High Five'! We love you too and look forward to your next visit with us.

Thank you for the 'High Five'!

Thank you. Please come back and see us again- we will attempt to earn that 5.

High Five'! Thank you for allowing us to live up to your expectations.

Thank you for pointing this out. As well, we hope that you had an opportunity to experience our Mayo patient and empathy and hospitality.

Please forgive the parking issue and timeliness of your check in. Our check in time is 4:00pm and we will research this issue for you. If you were to ask any person living, working or visiting the Rochester area, the parking would rank in the top three spots of any conversation. Two new parking garages are being built this year!

We had the team rearranging the seating everyday as the pool seating 'migrates' throughout the day when we are at full capacity. Please accept our apology if this was not available for you. We appreciate your comments on the prior to 9:00am door knock and have corrected this situation with Housekeeping.

Thank you for your reply. We have discussed your linen issue with Housekeeping for correction and we appreciate that you brought this to our attention.

Thank you for your response. I do apologize for if you didn't have a great experience with us.Please let us know what we could of done better?

Please know that we had planned for your stay on another floor. However, a plumbing issue forced us to provide you with another room of the same type on a pet friendly floor. We do regret this inconvenience.

Thank you for the 'High Five'! We really appreciate the high praise and your recommendation. We think so, too!

Thank you for your insightful review. We appreciate your pointing out some of the drawbacks that you unfortunately experienced as well as the highlights. Should you return, please inform the Front Desk staff if you have any issues. We are there 24/7 to solve these exact problems.

Thank you for your insightful review. Come back and see us- we would enjoy having the opportunity to improve from this.

Thank you for your high score despite the hotel seeming run down. We hope that we made that up to you with our remarkable, caring service and convenience.

We are very sorry that our remedy to your situation was not adequate in earning higher praise. The things that you point out would not be welcome by any guest and are not our standards by any stretch. Thank you for helping us to improve.

Thank you for the 4 out of 5 rating. We look forward to staying with us again.Thank you,

'High Five'! Thank you for your long-term loyalty and we look forward to being your host again. You point out for our other guests some of the main reasons we stay busy!

Thank you for your comments.

Thank you for the 'High-Five'!

We hope that you had the opportunity to voice your concerns with our associates prior to your departure. We love to learn and grow.

Thank you for your 'High Five' and appreciate your comments on parking. Great idea!

Thank you for your remarks. Please know that at any time you may request additional towels from the Front Desk and we will deliver these to your room. We are all relieved that the issue with your toilet was quickly handled!

Thank you for the great rating of 4 out of 5.We look forward to your next stay with us.Thank you,

Thank you for your high score!

Thank you for the great rating of 5 out of 5.I appreciate you letting us know about the water pressure.We look forward to your next stay with us.Thank you,

Thank you for the great rating of 5 out of 5.We look forward to your next stay with us.If you want, please go out on Trip Advisor and do a review as well.Thank you,

Hi George! It's fantastic to know that you were able to seamlessly navigate between your appointments and your room, making your visit as smooth and efficient as possible.We greatly appreciate your kind words and recommendation, and we look forward to welcoming you back for any future visits to the Mayo Clinic.

Hi Barbara, thank you for sharing your experience with us. We're sorry to hear that you found our beds uncomfortable during your stay. We understand the importance of a good night's sleep, especially during extended stays for additional treatment.

Great to hear you enjoyed your stay with us Tracy!

Thank you for the great rating of 10 out of 10.We look forward to your next stay with us if you are in Rochester.Thank you,

Thank you Deb!