Exterior

Reviews of Hilton Garden Inn Rochester/Pittsford

3 out of 5
Hilton Garden Inn Rochester/Pittsford
800 Pittsford Victor Rd, Pittsford, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 440 out of 870 reviews" "
Rating 8 - Good. 271 out of 870 reviews" "
Rating 6 - Okay. 103 out of 870 reviews" "
Rating 4 - Poor. 35 out of 870 reviews" "
Rating 2 - Terrible. 21 out of 870 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always quiet. Great little restaurant/bar downstairs. Very convenient to Fisher or Nazareth.
Stayed 2 nights in Feb 2024
Response from Skylar on 18 Mar 2024
Lori,Thank you for your feedback! I am glad to hear that everything with your stay was perfect! We look forward to welcoming you back to the hotel again in the future!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular. I even liked the way that the breakfast bar was set up.
Stayed 1 night in Mar 2024
Response from Skylar on 17 Mar 2024
Charles,Thank you for your feedback! I am happy to hear that you found everything with your stay perfect! We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Zachary

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Skylar on 13 Mar 2024
Zachary,Thank you for your feedback! I am so happy to hear you enjoyed your stay with us. We look forward to welcoming you back to the hotel again in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and exceptionally clean rooms. Very quiet as well.
Stayed 2 nights in Mar 2024
Response from Skylar on 5 Mar 2024
Jason,Thank you for your feedback. I am so happy to hear that you enjoyed your stay at the hotel! We look forward to welcoming you back to the hotel again in the future!

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities
People are very nice
Stayed 1 night in Mar 2024
Response from Skylar on 5 Mar 2024
Ann,Thank you for your feedback. I am so happy to hear that you enjoyed your stay at the hotel! We look forward to welcoming you back to the hotel again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Skylar on 19 Feb 2024
John, Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future.

8/10 Good

Chanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manhattan suite is extremely big, which is great. However, the bed itself isn’t that comfortable. And I they really should update the decor. But overall it was a great over stay.
Response from Skylar on 19 Feb 2024
Chanda,I am happy to hear that you had a great stayover all. I sincerely apologize that the bed was not comfortable. I will bring up your concerns with my team and see what we can do to address these issues. We look forward to welcoming you back in the future.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinner Friday was just ok. We had burgers. Fries and service were great. Sunday breakfast was horrible. We had the buffet, we ate around 10:00. All of the hot items were cold, the croissants were stale. The waitress was very inattentive.
Stayed 2 nights in Feb 2024
Response from Skylar on 12 Feb 2024
Linda,Thank you for your feedback. I sincerely apologize that the food and service Sunday morning did not meet your expectations. We will address the feedback you provided so we can improve our breakfast experience. We look forward to welcoming you back to the hotel in the future.

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Skylar on 7 Feb 2024
Darren,Thank you so much for your feedback. I am happy to hear that you had a pleasant stay. We look forward to welcoming you back to the hotel in the future.

2/10 Terrible

Derek

Stayed 1 night in Feb 2024
Response from Skylar on 21 Mar 2024
Derek,Thank you for your feedback. We sincerely apologize that we did not meet your expectation during your stay. We hope you will stay with us again in the future so we can provide you with a better stay.

10/10 Excellent

Dawana

Really comfortable and clean staff was nice food was perfect
Stayed 1 night in Feb 2024
Response from Skylar on 6 Feb 2024
Dawana, Thank you for your feedback! We are so happy to hear that you found everything with your stay perfect! We look forward to welcoming you back to the hotel in the future!

10/10 Excellent

Lissette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Lissette,Thank you for your excellent review of Hilton Garden Inn Rochester/Pittsford! We're delighted to hear our high standards of cleanliness impressed you. Please come back and see us anytime.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Skylar on 29 Jan 2024
Darren,Thank you for your feedback. I sincerely apologize that we did not meet you expectations. I would like to hear more about your experience with us. We are always looking to improve our guest experience. We hope you will consider staying with us again.

10/10 Excellent

Alba

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Skylar on 4 Jan 2024
Alba, Thank you for your feedback! I am so happy to hear you had a great stay with us! We look forward to welcoming you back to the hotel!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Skylar on 24 Dec 2023
Adam, Thank you for your feedback! I am super happy to hear that you found your stay with us excellent! We look forward to welcoming you back to hotel again!

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ability to control room temperature
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear David,We apologize for the inconvenience you experienced with your room temperature. Your comfort is important to us, and we'll work to address this issue to ensure a better experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more comfortable stay on your next visit.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

10/10 Excellent

Jose, Reese

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had was not being able to access conf rm or the bar area for my family to get together to watch football games prior to the wedding we were in town for. Now I did like that I was given and opportunity in another room however no cable or wifi available on the TV. Overall great stay.
Stayed 2 nights in Nov 2023
Response from Skylar on 28 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very efficient
Stayed 4 nights in Nov 2023
Response from Skylar on 28 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is such a wonderful staff here. Meea welcomed me after midnight, and I saw Becca once again which was a delight. I wish I remembered the other delightful staff that was helpful for small gestures, but made me feel much more welcome than at other area properties. I have found where I will stay each time I come back to Rochester.
Stayed 2 nights in Nov 2023
Response from Skylar on 25 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair Visit
The hotel staff was lovely. The bed was not very comfortable. The decore is a bit dated, and the shower did not drain very well.
Stayed 1 night in Nov 2023
Response from Skylar on 20 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with how poorly the shower drained and uncomfortable the bed was. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay. I’ll be back on Wednesday evening. Becca at the front desk was particularly kind and accommodating.
Stayed 1 night in Nov 2023
Response from Skylar on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found Becca to your extremely accommodating and friendly. I will be sure to share this with her and the rest of my team! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Tanell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Skylar on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking, We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly personable help at check in. Clean comfortable room with a fantastic modern shower I recommend the pizza place across the street; said to be the best in the Rochester area.
Stayed 1 night in Nov 2023
Response from Skylar on 16 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jeffrey, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Skylar on 16 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, spacious & comfortable room! However you heard slamming doors throughout the night & morning.
Stayed 1 night in Oct 2023
Response from Skylar on 22 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. I sincerely apologize that you could hear doors slamming throughout the stay. I will be sure to address this with my team, as well. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ns
Stayed 2 nights in Oct 2023
Response from Skylar on 22 Oct 2023
Thank you for taking a moment to share your experience. I would like to hear a little bit more about your stay. What could we have done better for you? We are always striving to provide the best customer service possible and any feedback you wish to share would be greatly appreciated. We hope you will consider staying at our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stopover, good nights sleep
Stayed 1 night in Oct 2023
Response from Skylar on 18 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Maria

Travelled with family
Excellent service, very clean, beautiful hotel, comfy bed…we just didn’t like that our room was on the “terrace” level which was essential a basement toe room but not underground. It’s kind of weird to explain. ,
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Maria,Thank you for taking the time to provide us with your feedback. We are thrilled you enjoyed our services, our commitment to cleanliness, and our comfortable beds. It is great to know that you found our hotel to be beautiful. We value your honesty regarding the terrace level and appreciate your review. We are eager to have another chance to exceed your expectations in the future.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Skylar on 17 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient location! Safe, quiet and walkable.
Stayed 2 nights in Oct 2023
Response from Manee on 13 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thank you, Manee SouphavanhFront Office ManagerHilton Garden Inn Rochester Pittsford

6/10 Okay

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We will NEVER stay in a Hilton hotel again
We will never stay at this hotel chain again. My son has severe allergies to animals which trigger asthma. We were told the morning after checking in that not only is the hotel “pet friendly”, pets stay in ALL the rooms. At what point do we remember that not all people are ok with other people’s animals?? Why aren’t there designated rooms for guests with pets??
Stayed 1 night in Oct 2023
Response from Skylar on 11 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We understand that not all everyone is okay with animals. We do try to keep our pets on specific floors, however we can't move them if they book a specific room on a specific floor. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Daniel, Palm Beach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing I liked about this property. I know Hilton Garden Inn is not a 5-star but I hated even giving it one star. Dirty, worn, old-stale smell in rooms, loud and dusty heat/ac units, elevator makes the rooms near itr vibrate & not updated since travelers on the Erie canal stayed there in the 1800's with their mules. Even if the room was free I wouldn't stay there.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Daniel,Thank you for choosing to stay with us during your recent trip. We're truly disappointed to read about your experience. Our goal is to provide every guest with immaculate accommodations, so we offer our sincere apologies if that was not the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will address them promptly. We appreciate your feedback and wish you safe travels ahead.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Skylar on 25 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Skylar on 19 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Caryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hot breakfast
Stayed 1 night in Sep 2023
Response from Skylar on 18 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cobwebs, spiders, housekeeping oh my. The property is not a bad property. It was the way we were treated. We found cobwebs in our room in the lights, the corners & the ceiling. I told them that where there are cobwebs there are spiders & sure enough my husband found a spider in the bathroom! We requested either to clean the room & move us or at least buy us dinner. The next morning we left came back the late afternoon, the bed was made but all the spiderwebs were still there! I called the front desk and they tell me that I opted out of the housekeeping. I did not! I was told that there would be no housekeeping until the fourth day of our five day stay and I HAD ALREADY ASKED THEM TO CLEAN BECAUSE OF THE COBWEBS!!!! We did get the free dinners but when my husband told the girl at the front desk about the spider, she didn't blink, she didn't care. We will not be staying at this hotel again.
Stayed 5 nights in Aug 2023
Response from Skylar Corey Front Office Supervisor on 29 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

JOEL, Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. The rooms were clean and spacious. Beds were really comfy. Did not take advantage of the breakfasts so I have no comments about that.
Stayed 1 night in Aug 2023
Response from Skylar on 29 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

SUJATHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Sujatha,Thank you for the outstanding rating of your recent stay at Hilton Garden Inn Rochester/Pittsford. We're glad you enjoyed your time with us at our award-winning hotel and our clean accommodations. It would be our pleasure to host you again should you return to Pittsford, so back soon!Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities
It smelled musty, almost moldy. I went to get coffee in the morning and when I came back to my room a maid was standing in my room. No cart, that was down a different hallway with other cleaning personnel. No where near my room. It woke my son up, startled him and he said she was looking in my purse and then I came in. She rushed out. I told the manager and they spoke with her but didn’t seem concerned. Never again!
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Amy,Thank you for taking the time to let us know about your visit. We are sorry to hear there was an unpleasant odor in your room, and we will be working to ensure this issue is addressed. Your comments were quite surprising, and we'd be grateful for the opportunity to speak with you further regarding your remarks. Our housekeeping team members do not enter rooms that have their Do Not Disturb sign on, and always knock before entering. It's our hope that you will give us a call so we can clear up any misunderstandings.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

10/10 Excellent

sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Great option when visiting family. Clean, free breakfast.
Stayed 1 night in Aug 2023
Response from Skylar on 19 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and pleasant. As a family we really enjoyed the pool/spa area.
Stayed 1 night in Aug 2023
Response from Skylar on 17 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jonathan

Stayed 2 nights in Aug 2023
Response from Skylar on 7 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kathleen

Travelled with pets, Travelled with partner
Liked: Amenities
Thoroughly enjoyed the stay at this hotel. My husband and I travelled with our dog and we were made very welcome, they even gave our dog a gift bag of toy, treats and poop bags, as well as a list of nearby dog parks. The property was a short walk to trails along the Erie Canal and there were restaurants and coffee shops with walking distance as well.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael, Glenhead

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Skylar on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in, professional knowledgeable Staff member Rooms well equiped and super clean Five stars
Stayed 1 night in Aug 2023
Response from Skylar on 10 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

TIMOTHY, Edgewater

Stayed 1 night in Aug 2023
Response from Skylar on 26 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Skylar on 6 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Skylar on 2 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant staff was amazing. The rest of the staff was efficient and did they job wonderfully.
Stayed 1 night in Jul 2023
Response from Skylar on 22 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the everything with your stay good. Especially, the restaurant staff. I will be sure to pass this along to them and the rest of our team. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highways. Staff very friendly and helpful. Hotel extremely clean. Would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Skylar on 21 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed