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Reviews of Fairfield Inn by Marriott Rochester East

2.5 out of 5
Fairfield Inn by Marriott Rochester East
915 Hard Rd, Webster, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 259 out of 487 reviews" "
Rating 8 - Good. 130 out of 487 reviews" "
Rating 6 - Okay. 40 out of 487 reviews" "
Rating 4 - Poor. 29 out of 487 reviews" "
Rating 2 - Terrible. 29 out of 487 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, amenities
Bathroom was dirty, had hair on the floor, in the shower and on the vanity including the sink. Covers on the bed were not neatly made up. I will never stay there again. 2 other motels in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Customer Service. Clean, comfortable stay.
Stayed 1 night in Mar 2024

4/10 Poor

Marvin

Travelled with family
Great hot tub. Main issue was that their pullout sofa beds are very bad. You can laterally feel the springs when you lie on it. Did not have a restful sleep and had aching backs the next morning. Hotel was not able to assist in any way that was helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

8/10 Good

Debbie D

Travelled with family
Liked: Staff & service
IT was nice. and beds were comfortable. people were nice. needs up dating. elevator wasnt work then was then wasnt. we were in it and it want to wrong floor and the doors would not open up then it went to first floor then doors opened
Stayed 2 nights in Feb 2024

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness
Is ok, the breakfast are the best!
Stayed 6 nights in Feb 2024

8/10 Good

lisa

Travelled with partner
Did not clean room or replace towels as stated on day 3 of stay
Stayed 3 nights in Feb 2024

8/10 Good

Stephen

Stayed 2 nights in Feb 2024

6/10 Okay

kenyatta

Liked: Cleanliness
Stayed 4 nights in Feb 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub are amazing. Breakfast not many hot options and what they had was not good
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent front desk staff (Juliette) was super helpful and professional and friendly. Very clean room. The negatives were the bathroom is quite small, shower door didnt close fully so water would leak onto floor, breakfast area was small, and the parking lot and access road was not well plowed/shoveled since it snowed all 3 days we stayed. But with the friendly staff and great location we will likely stay here again.
Stayed 3 nights in Jan 2024

4/10 Poor

Jalena

Disliked: Property conditions & facilities
The pool area must have been having a kid bday party. The guest were loud and rude with music playing loud. The kids were running and jumping in the pool with water, guns and beach balls, and Floaties. The guest also had alcohol in the pool area. I arrived for check-in and seen the party in the pool area went up to my room, waited some time to allow the pool area to clear and two hours later the party was still going in which I tried to get in the pool and had to call front desk Due to inconvenience
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Stayed 1 night in Jan 2024

10/10 Excellent

Naohiro

Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and accommodating
Stayed 1 night in Dec 2023

2/10 Terrible

Glorimar

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Kids in pool unsupervised the oldest kid was about 10 years old and youngest was about 2. Running and jumping it was horrible never again.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Always love coming here evryone is super nice && love the heated pool!
Stayed 1 night in Dec 2023

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay overnight. Hot tub a plus after long day of driving. Quiet. Convenient to Rochester.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at check-in was confused. Couldn’t confirm that we had prepaid through Expedia for our two rooms until I pushed the point. Still insisted that my sister-in-law provide a credit card for her separate room? Coffee urn ran out in the morning. Had to hunt down staff to resolve. Many upset guests at breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Serdar, Webster

Stayed 5 nights in Dec 2023

10/10 Excellent

heather

Stayed 2 nights in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay for the location and comfort.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be rated higher than 2.5 stars
Stayed 1 night in Oct 2023

10/10 Excellent

sung, portland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Generally good. Noises from the next door made me feel that noisy control is not good. No problem from outside noise.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Donna

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nikolina

Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable hotel. A few minor issues which the staff addressed as soon as I alerted them. The sound definitely carries between rooms with doors that connect them.
Stayed 5 nights in Sep 2023

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean nothing to dislike!!
Stayed 5 nights in Sep 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to change the filters in the room we coughed all night the vents are filthy the beds are uncomfortable the door wouldn't shut all the way going into the room just not a good rating for you people and also the breakfast ends too early not everybody gets up for a 9:00 breakfast
Stayed 6 nights in Aug 2023

6/10 Okay

Timothy

Pretty basic experience. The morning breakfast food was a bit disappointing. One day there was no orange juice.
Stayed 5 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Nishant

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Michael, Baytown

Liked: Staff & service, amenities, property conditions & facilities
Property was nice and in a great location. Only complaint is I think we were put next to hotel staff room. Stayed 5 nights and room next to us was extremely noisy
Stayed 5 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the ball field and had places close to eat at the room clean and nice the pool and hottub were nice and clean and staff was very nice from check in to check out
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect location and easy to get to. Very friendly and helpful staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Cleveland

Travelled with partner
nice staff and cleanest
Stayed 3 nights in Jul 2023

8/10 Good

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel, close to highway access
Stayed 1 night in Jun 2023

4/10 Poor

Elaine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable Stay
Well maintained property with easy highway access and nearby restaurants and shopping.
Stayed 1 night in Jul 2023