Dear Andres, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by pricing fluctuations during holidays. Our goal is to offer affordable accommodations year-round. Regarding walkability, we understand the importance of accessibility and will consider this in our future planning. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Bijoux, Thank you for your feedback. We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of shampoo, outdated furniture, rusty appliances, and carpet stains is concerning. We are committed to providing a comfortable and enjoyable experience for our guests, and we take cleanliness and maintenance seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Maria, Thank you for your positive feedback about your stay at Extended Stay America! We're thrilled to hear that you and your family find our hotel convenient. Providing a comfortable and convenient experience for our guests is our top priority. We look forward to welcoming you and your family back soon!Sincerely,Hotel Management

Dear Maria, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the maintenance and cleanliness concerns is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. If you decide to give us another chance, we will ensure a more pleasant and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We value your input and hope to have the opportunity to welcome you back for a much more comfortable stay in the future.Sincerely,Hotel Management

Dear James, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Juliet, It is disheartening to see your comment, as this is far from what we want our guests to experience. The lapse of service and the overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of feeling safe and comfortable, and we assure you that we will address these concerns to create a more pleasant environment for our guests. We appreciate your patience in these matters and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Jessica, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear crislinda, Thank you for your review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Prashant, We apologize for any discomfort caused by the smell of smoke during your stay. Our property maintains a strict non-smoking policy, and we take reports of violations seriously. We will address this issue promptly with our team to ensure a pleasant environment for all guests. Thank you for bringing this matter to our attention, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Laura, We're thrilled to learn that you enjoyed your time here at Extended Stay America. Thank you for mentioning your appreciation for our thoughtful amenities, like the fully equipped kitchenette facility. We're also pleased you liked our spacious bathroom and comfortable bed. Your satisfaction is our priority, and we're delighted to see that we made this happen for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management

Dear Duane, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear David, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Aaron, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing our hotel on your recent visit to the area. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Jamera, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Tameka, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Elaine, Thank you for choosing us and sharing your feedback. We appreciate your positive comments regarding the quick check-in and comfortable bed at Extended Stay America. Your feedback about the maintenance issues is valuable, and we'll address it promptly to enhance our guests' experience. We apologize for the inconvenience caused by the early morning noise and hope it didn't overshadow your stay. We look forward to welcoming you back for an even more enjoyable visit.Sincerely,Hotel Management

Dear Jamera, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Jamera, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Robert, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Darlene, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management