Courtyard

Reviews of EVEN Hotel Rochester - Mayo Clinic Area, an IHG Hotel

4 out of 5
EVEN Hotel Rochester - Mayo Clinic Area, an IHG Hotel
101 11TH Avenue SW, Suite A, Rochester, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 478 out of 600 reviews" "
Rating 8 - Good. 84 out of 600 reviews" "
Rating 6 - Okay. 24 out of 600 reviews" "
Rating 4 - Poor. 6 out of 600 reviews" "
Rating 2 - Terrible. 8 out of 600 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is safe. The hotel is clean and the rooms are spacious
Stayed 1 night in May 2024
Response from Front Desk Staff on 27 May 2024
Thank you for sharing your hotel experience with us!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place especially for the price. Would definitely stay here again!
Stayed 1 night in May 2024
Response from Front desk staff on 27 May 2024
We are happy to hear you enjoyed your stay with us! We look forward to seeing you again.

6/10 Okay

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This is a 30 minute walk to the Mayo Clinic. Terrible false advertising
Stayed 3 nights in May 2024
Response from Jess on 21 May 2024
I am sorry that the walk took you 30 minutes. We are 0.6 miles, 6 blocks which is about a 15-minute walk to the main Mayo clinic building and right across the street from Saint Marys Hospital. If walking is not your thing, we do have a Mayo Patient shuttle that is complementary that is available as well that gives door to door service.

10/10 Excellent

Leesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Great value! It was clean, well-maintained and comfortable. The area is quiet, and parking was a breeze.
Stayed 1 night in May 2024
Response from Jess on 20 May 2024
Thank you so much for taking the time to write a review :)

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property that is clean and well equipped
Stayed 3 nights in May 2024
Response from Jess on 22 May 2024
Thank you for the great review!

6/10 Okay

thomas

Travelled with family
Liked: Amenities
The parking garage is ridiculously small
Stayed 1 night in May 2024
Response from Jess on 17 May 2024
Sorry we were just ok! We hope next time you have a better experience.

6/10 Okay

Brylye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Montana is the best!
Stayed 3 nights in May 2024
Response from Jess on 16 May 2024
Sorry your stay was just OK! We all agree that Montana is the BEST!!

10/10 Excellent

Mary Jane

Liked: Staff & service, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from Jess on 13 May 2024
Thanks!!

8/10 Good

LaShanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jess on 13 May 2024
Thank you! We hope next time we can be a 5 out of 5!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy access to Mayo
Stayed 6 nights in May 2024
Response from Jess on 13 May 2024
Thanks so much!

10/10 Excellent

Kellye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jess on 13 May 2024
Thank you!

10/10 Excellent

Liam Douglas

This property is excellent. Great staff, exceptionally clean. Very comfortable beds. Additional pillow choice would be appreciated as the pillows are huge and identical. The walls are thin so there is a fair bit of noise but that is a small issue overall. The gym is very nice as well. The equipment in the room for fitness is a nice touch. Thank you to this hotel for their hospitality and service.
Stayed 2 nights in May 2024
Response from Jess on 9 May 2024
Thank you so much for your review! We appreciate your business and hope you will stay with us again.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jess on 9 May 2024
Thanks :)

6/10 Okay

Beth

Stayed 3 nights in Apr 2024
Response from Jess on 21 May 2024
Sorry we did not meet your expectations.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but it was a big mistake to book our room with Expedia. The hotel offers a discount for Mayo Clinic information but Expedia provided no information about that when booking, causing us a loss. So far Expedia has resisted settling this issue.
Stayed 3 nights in Apr 2024
Response from Jess on 2 May 2024
Thank you for a great review :)

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful property. The one downside is parking ($15 per night in the underground parking garage) and staff (bar specifically) that are not exactly the best. Overall it was extremely clean and a good location for our needs. The bar staff (taking over the restaurant were not caring whatsoever so I would recommend eating in a nearby restaurant. Would probably stay again, but breakfast was also just okay, nothing special
Stayed 2 nights in Apr 2024
Response from Jess on 2 May 2024
I am sorry that you did not receive excellent service from our bar staff. We would like to hear more about your experience so we can coach the staff member on it. I am happy that is seems that everything else with your stay was good.

6/10 Okay

Scott, Elk River

Stayed 1 night in Jan 2024
Response from Jess on 20 May 2024
I am sorry that we were not up to your expectations. Please let us know what we can do better in the future.

8/10 Good

Steven

Liked: Amenities
Nice place
Stayed 1 night in Apr 2024
Response from Jess on 29 Apr 2024
Thanks :)

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for Mayo! Shuttle service is excellent! Stajj very friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Jess on 29 Apr 2024
Thanks so much :)

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the Even Hotel were kind, helpful, and went out of their way to make my stay comfortable.
Stayed 8 nights in Apr 2024
Response from Jess on 25 Apr 2024
Thank you so much for your kind review! We appreciate you staying with us.

10/10 Excellent

Janelle

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked plant based products in room!
Stayed 1 night in Apr 2024
Response from Jess on 24 Apr 2024
Thanks!

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We has a fantastic stay! All staff were friendly and the hotel was vest clean.
Stayed 1 night in Apr 2024
Response from Jess on 23 Apr 2024
Thank you so much!

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jess on 24 Apr 2024
Thank you!

6/10 Okay

TATIANA, St Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Uncomfortable beds right by the elevator, inconvenient drop off and no trolley for your luggage. Nice shower, decent restaurant but all I wanted was a decent bed. Would not stay again.
Stayed 3 nights in Apr 2024
Response from Jess on 22 Apr 2024
I am so sorry your stay was less than desirable. If you would like to discuss this with a manager please feel free to reach out.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and lovely
Stayed 1 night in Apr 2024
Response from Jess on 22 Apr 2024
Thanks you are lovely!

10/10 Excellent

TYLER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Jess on 22 Apr 2024
Thanks!!

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the restaurant options for breakfast and dinner. We would like a buffet breakfast and more choices for the dinner menu. Otherwise it should be a 5 star review.
Stayed 1 night in Apr 2024
Response from Jess on 12 Apr 2024
Sorry we were not up to expectations on the restaurant it's not everyone's cup of tea. We now have a Starbucks located in our building that just opened this week and as you know we do have many restaurants located within walking distance of the hotel so hopefully you were able to try those. We hope you will stay with us again in the future.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Jess on 12 Apr 2024
Thanks! Nice Guest :)

10/10 Excellent

Brian

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very clean hotel in walking distance to Mayo. The hotel restaurant has a limited menu, but the food is delicious.
Stayed 4 nights in Apr 2024
Response from Jess on 5 Apr 2024
Thank you so much! Yes, it is limited but man is that chicken mozzarella so yummy!!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly atmosphere. Clean comfortable accommodations. Will definitely go back
Stayed 2 nights in Apr 2024
Response from Jess on 5 Apr 2024
Thank you so much!! We appreciate your business :)

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EVEN Hotel Team on 30 Mar 2024
We're delighted to hear that you had a flawless experience during your stay! Thank you for choosing us, and we can't wait to host you again in the future!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay!
Stayed 1 night in Mar 2024
Response from EVEN Hotel Team on 30 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2024
Response from Jess on 22 Apr 2024
Thanks!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jess on 27 Mar 2024
Thanks!

8/10 Good

Dorothy L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the Yoga mat and the exercise videooptions I was surprised that it was 10 blocks from the Clinic> My research indicated it was 5 min walking distance. It WAS easy walking distance to St.Mary's Hopital, but not the Clinic I was going to. But, the shuttle service to and from was great.
Stayed 7 nights in Mar 2024
Response from Jess on 25 Mar 2024
Thank you for the kind review. We are about a 10–15-minute walk from the main Mayo Clinic building and a 5-minute walk from Saint Marys Hospital. We do have an amazing shuttle service with great drivers, so walking is not necessary if you do not have a vehicle. We hope that if you have to come back for Mayo that you will choose us again. We appreciate you :)

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time had and great amenities. Just wish there was another chair in the room.
Stayed 3 nights in Mar 2024
Response from Jess on 25 Mar 2024
Thanks for the feedback!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jess on 20 Mar 2024
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amenities, it’s very nice to have a bar and a restaurant right on the property.
Stayed 4 nights in Mar 2024
Response from Jess on 20 Mar 2024
Thanks! We appreciate your review!

10/10 Excellent

jeffrey, Boulder

Stayed 1 night in Mar 2024
Response from Jess on 1 Apr 2024
Thank you!!

10/10 Excellent

Heather j

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was accomidating and had friendly people.
Stayed 3 nights in Mar 2024
Response from Hotel Staff on 11 Mar 2024
Thank you for taking time to share your thoughts with us. Please stay with us next time you are in Rochester.

10/10 Excellent

MAROUN, derby

Stayed 3 nights in Feb 2024
Response from Jess on 25 Mar 2024
Thank you for your review!

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jess on 1 Mar 2024
Thank you! hopefully next time we are great!

10/10 Excellent

Greg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll be back
Stayed 3 nights in Feb 2024
Response from Jess on 29 Feb 2024
Thank you!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 28 Feb 2024
Thank you so much, we are happy to serve you.

10/10 Excellent

Maida

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Booked a room due to my Son having doctors appointments for two Days at Mayo and didn’t want to Drive back home 2 hours than come back! Will say happy with my choice so clean, friendly!
Stayed 1 night in Feb 2024
Response from Jess on 20 Feb 2024
We really are a great place to stay if you are going to Mayo! We are glad that you agree. We hope you do not have to come back but if you do please stay with us again.

10/10 Excellent

Torrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Feb 2024
Response from Jess on 19 Feb 2024
Thank you :)

10/10 Excellent

Mohammad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that hotel. On our way to louisville ky we spenet a night at sherton in Milwaukee Wisconsin. No co.person. not good. Once we go back thats where we gonna stay.
Stayed 4 nights in Feb 2024
Response from Jess on 19 Feb 2024
Thank you!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharon who worked breakfast in AM was amazing
Stayed 3 nights in Feb 2024
Response from Jess on 19 Feb 2024
She is great, isn't she!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 4 nights in Feb 2024
Response from Jess on 15 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Maria-Teresa, Muscatine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Jess on 13 Feb 2024
Thank you!